Nebraska Truck Center Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tiffany McGee
2 months ago
The staff and service were excellent. We unfortunately had to be towed in due to our truck derating. The gentleman stated if it was something simple they could take care of it asap. Thank goodness they were able to get us back up and running. We were towed in at 730am and back on the road by 12. We even had a manager come up to the lounge talk to us about our problem and what could cause the issues.Thank you all for your help

  J. C.
6 months ago
Donna, was great very kind. The rest Very rude. Especially Mike the night manager . Yelling at the top of his lungs to argue with a customer, I believe they forget how they have a job and they can t go around disrespecting people. They also forget us as customer are the the ones who give them businesses. They need a course on customer service.I do not recommend.

  Brian Schroeder
9 months ago
Once again Nebraska Truck Center has failed in the service department. MONDAY appt for an oil pan gasket being replaced yet once again. Truck has been in service for 7 days. Never received a single phone call during this time....until day 7 stating the truck is still leaking oil. The truck needs an oil pan gasket. I have had complete overhauls done in this time frame. Owner of this locations is losing customers. People should be embarrassed of the service provided and NOT PROVIDED here. Brian Schroeder

  Bruce Mcglothlin
9 months ago
Took my truck there to have a window glass and mirror replacedDid a good job I think that place even has showers for driver's getting work done on their truckNice people

  Paul Hull
a year ago
Big shout out for you guys getting my broke down truck back to life!!! 6 hrs for a Def pump!! Well done thank you- the popcorn and drivers lounge was great!! Paul Hull LPH Enterprises LLC

  Leti Bago
a year ago
This place is Theft. I have very badly experience with them. I send my truck for gas pump first day they said 2800 for pump (with I know is not true) next day they come with something else and totally come 10 thousand just to fix gas Pump.( label only come 5930.) Friday they come with another story they have to order another s party and truck will be ready at Monday, Monday another story truck be ready Tuesday. Tuesday they said they have some horse blockage the time they fix truck so they have to order another horse we have to wait until Thursday for part. Imagine I have to pay hotel for all that Days and they keep push dates and add more money. Please if you have A TRUCK DO NOT GO OVER There.

  Midnight Express
a year ago
Slow but they got me back on the road, very polite people though, I'm very grateful for them getting me in and taken care of inspite of them being backed up with other trucks, accessibility is a little tight but doable, 1 way and 1 way outThank you guys for fixing me up so I can make it home

  Waleed Alraee
3 years ago
i had great experience with Nebraska Truck center, my check engine light came on last night it was the nox sensor, MR mike was so very nice probably the nicest guy in Nebraska he helped me out i was back on the road within 2 hours. I can't thank you enough. God bless you and also thx to the mechanic he was very nice . I will be back if i need any more work done , this place is friendly staff i highly recommended.

  Gary Hilyer
4 years ago
I'm a transporter for Auto Truck Transport, and I would have to say that this location is by far, one of the best dealers I have had the opportunity to deal with. On the way from Portland OR to New York and Quebec, had an AC problem. Stopped by to see if they had time to check it out and boy did they! The Service Manager, service writer and technician( sorry, dont remember their names) on day shift got it in, checked it out and got me out of there quickly and professionally!! Treated me like I had been a customer of theirs for years!! Which is very rare in my profession!! Hopefully wont need them again, but if ever in the area again, having problems, this dealer will definitely be my choice!!! Thanks again!!!

  Ralph S
3 years ago
Called Michelle when I was about an hour from the store asked her if they could get me in for a intermittent check engine light with a derate condition. She said probably after lunch. I got there she got truck wrote up and by the time i dropped my trailer and parked with the other tractors the tech came out and was ready for it. Got truck in and out in 3 hours. Great people. Highly recommended!

  Carol Marples
a year ago
I took my freightliner rv to have brake work done because when we would turn on right blinker on it would switch to left and vice-versa. 1500 bucks later they got blinkers to work but only brake light that would work was light bar in the middle not safe at all. They did not finish their job.My husband is not certified to do electrical work, needless to say he figured out the problem within 2 hrs, but they claim they spent hours on it. Never will i take anything back to them.

  Brian Koffen
3 years ago
Truck had broken down last Saturday took it here to have fixed . Could not get me in till Wednesday. Bob in service department was very nice and answered all my questions. So with that being said Wednesday comes around truck goes into shop was told would be done by 5 or 6 pm was done a hour later I left and I was broke down again in Sydney Nebraska same problems so now I have to get truck fixed again Nebraska truck center made all repairs that where needed but one the always do a forced regen . So the problem i had before needs to be fixed again dont matter if it is under warranty do the job right the first time and get good reviews instead of ones like this will never go here again...thank to Bob you where very helpful the the guys in shop do the job the job right the first time

  Justin Pierce
a year ago
Called ahead to get a price on steer shocks and some sensors. They had them in stock and cheaper than the surrounding parts stores and roughly the same price as on the internet. Was in and out to grab the parts. The person I spoke with on the phone and the one I dealt with were both friendly.

  Robel Goitom
10 months ago
I give this 5 stars for mkie the night manger who helped me a lot!thanks we need management like this boss! Thanks for your service!!

  Jesse Carlson
9 months ago
I called asking for a certain part for a certain truck. With the truck make and model, the parts guy told me he had part. Drove all the way over town to find out they didn't have the right part that would fit my semi.Won't do business there again.

  Anthony Bee
5 years ago
Professional service facility. The service Tech actually describes in person, what's going on & what's happening with the tractor. Very clean facility, as well as having a very clean drivers lounge, affordable laundry and complimentary, clean showers. They provide a list of local services while your there waiting if needed. This will be our go to shop for sure. Facilities like this are VERY hard to come by these days!! Thank you guys! Sincerely, Anthony & Alison, USXpress Lease

  Biloxicoast2010 10
3 years ago
Picked up four batteries today. Good price compared to buying them at TA petro . 90ish compared to 170ish. Easy process to return core as well. Drive right up to the delivery door. Only down side was getting back southbound crossing the busy highway.

  Long Haul
6 years ago
Outstanding that's all I can say! This is how it should be the mechanics are at they're best here covered in oil and ready to work. Friendly environment large driver lounge ,vending machines ,popcorn fresh and ready, laundry room, and shower available.

  Justin Gibbens
3 years ago
Our truck has come to Nebraska truck center in grand island everytime we have home for regular maintenance and any other issues that arise. Recently with the last 3 trips in the shop we have received very poor service, we have come in to pickup the truck after services rendered and have found several repairs have not been done and have not even been mentioned that no work was done until after payment and looking over the receipt. Also with recent repairs we had a check engine light come back only 25 miles from the shop made a couple phone calls to report the problem especially since that was one of the reasons it was in the shop and neither night shop manager or day manager bob seem to care or even recognize there was a problem. When you have to take your truck to a Freightliner shop for warranty reasons and the shop treats you with total disregard it s a little concerning. With recent attitude and repairs I honestly have more faith in the TA SERVICE members at almost any location. This will be the last time I take anything to a Nebraska truck center and I would not even consider buying another Freightliner if this is the kind of service you can depend on receiving from these shops.As an update Nebraska truck center has resolved the issues with the truck and have done their best to regain our business we do appreciate the the calls and the hard work to get us back as customers. The professionalism on handling our issues was outstanding thank you

  Phil Grocholl
4 years ago
My truck went in for a corroded wiring issue on Tuesday. It is now Saturday, and they say, and have been saying all week that FedEx did not deliver the parts. That was the excuse on Wednesday, and Friday and today. I had a truck there another time where it took them a week to figure out the problem. Slowest repair shop I have dealt with in years. I have had motors rebuilt faster than they can fix simple stuff.

  Tommy Rolfe
6 years ago
Called the Freightliner in York and a simple quick connect fitting on the air brake assembly that is on the fire wall. That is called a air release valve any way the fitting here was $4.96 and the one in York wanted like 13.00 for it. Definitely will use them again here at this location.Very friendly and willing to help you out.Great customer service .

  Kyle Chopcinski
4 years ago
The mechanics are pretty quick, depending on what needs to be repaired. You can observe from an upper level while you wait for your truck to get repaired. Its a pretty clean shop. There are many mechanics working, unlike most repair shops. The drivers lounge includes vending machines. Satellite t.v., showers(for using their towels you need a $5.00 deposit, which you get back afterwards). All in all a pretty good place for your repair needs.

  Trev Kleinow
3 years ago
One of our ambulances broke down, new serpentine belt broke after 500 miles. It was last repaired at an International dealership in Colorado. The dealership in Colorado had it for 10 days Nebraska Truck Center found the belt tensioner needed replaced. They had the part the next day and had it returned to us the next morning. Great service, fixed right the first time.

  Viktor Deyashkin
3 days ago
Very helpful stuff

  Neil Mavin
6 years ago
The repair center at this Freightliner dealership is open 24 hours a day which is a big plus. I do prefer Lincoln's shop to this one though, why I gave it a four star rating instead of five. Every time I've had to use them late at night they seem to always be too busy to want to work on my truck. The facility is pretty top notch. They have a mini theater for truck driver waiting to get their rig fixed. Only thing they could do better is provide couches with a T.V. for guys who want a nap while their truck is being fixed. Same old situation with most of them.

  Russell Olson
6 years ago
Total incompetence - from parts being order to invoice being billed. My truck sits two extra days and my bill increased due to wrong parts and air fair shipping. Don't know about the quality of work due to my truck sitting till morning.

  Michael Lovitt
2 years ago
For quick fixes and warranty work, fast in and out. Good staff, keeps coffee pot full and pop corn machine fresh.

  Adebola Oyelakin
10 months ago
Great family owned dealership. I will visit again for my next truck.

  Asley Franqueiro
2 years ago
The most unpleasant and unprofessional individuals are located here. I will never bring my units to this location again. I would recommend a shop that has actual professionals and not just looking to take your money.

  Gerald Massey
2 years ago
Although Nebraska truck center is a nice place, service was very poor, craftsmanship even worse, had my 2016 dpf system completely rebuilt and when I say horrible service thats what I mean never go there the service manager is a lying joke sitting in my truck as I write this review one word horrible not honest people the town is even worse brother truckers keep driving through this place don't even stop for gas words to the wise.