Beardmore Hyundai Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christopher Petree
4 months ago
This is very specifically a review of the service department. My experience with sales has been great.I have had a few encounters with service and every single one is negative. The first time I went to get an oil change I followed the date on the service tag. I scheduled it, went in. And they said, "We don't do it by date, we do it by mileage." So they wasted my time by 1. Putting a date on the service tag that means nothing. And 2. Not verifying the mileage knowing that they put bad information on the tag.That was experience 1. Experience 2 is that I had a recall. They scheduled the recall. Then I get there and then they say they don't have the solution for the recall and I need to schedule it again at a different time.Experience 3. They told me my oil change was due at 15000 miles on the service tag. On my car they reset it to be about 14182 miles... Weird and incompetent. I get there and they said, " Your oil change was due at 12000 miles, it's in your contract, you should have known... It's not our fault we're incompetent and lied to you. You should do our job better than us." I'm paraphrasing of course.So they wouldn't honor the oil change, said I had to pay for it, yet they said that I paid for it in the contract. So did they do the oil change? No.In their defense, I've never had a good service experience with any dealership. So... At least they're not worse?

  LesLorena Olsen
a week ago
When my car was on the Recall List...they refused to fix it...which I had ( still have). The letter stated that they needed to REPLACE the ENGINE at no cost to me. They thought of every little thing to do...but the Engine. I wound up giving it back. I feel sorry for the next owner, because there going to have problems. BEAWARE BEARDMORE.

  Brandon P
6 months ago
I typically don t write reviews but I have had nothing but negative experiences with Beardmore over the past year. Bought a 23 Elantra less than ago and have recently been dealing with some issues with car, one of which is very serious where the car suddenly started accelerating on its own after taking my foot of the brake from a stop sign (luckily nobody was in front of me)I call the service department and explain the issues. They didn t ask many questions or seem that concerned that someone who bought a brand new car from them less than a year ago was experiencing these issues this early on. When asked about a loaner car if they were to keep my car for more than a day, they couldn t guarantee it. Not only that, but seemed the least bit helpful with addressing my concern, which was transportation for my family. If I buy $30,000+ car less than a year ago, and it s already having issues, one of which literally puts my family s lives in danger, you would at least expect them to say get the car in here right away and be able to provide you with alternative transportation. If this is how my experience is going to be with Hyundai, it definitely doesn t make me want to get a new one in the future or recommend them.We already have 3 free oil changes from a previous negative experience we had with Beardmore, and honestly would rather them keep them than give them our business any more. Nothing worse than buyers remorse and giving your business to a place that doesn t seem to care about you.

  Susan Benson
a year ago
Took my car in for service, friendly staff, they had remodeled since the last time I was there. I wanted my Bluelink updated but they didn't know how to do it. I don't use it all that much, so I decided not to bother with it. The waiting room was also updated from what I remember, it has a snack bar, coffee, tea, sink , and a refrigerator stocked with bottled water. I would take my car back in when it needs service again.

  Clint Phillips
2 years ago
Got my car looked at within a few days, car returned in 4 days. Very courteous.Good experience overall, especially since they're local competitor couldn't look at my car for 6 weeks! I recommend these guys for service if you're in Omaha folks!

  Ryan Oetken
a year ago
I have been going to this service center ever since I purchased my car in 2013. Their prices are reasonable and they never try to suggest unnecessary repairs. Unfortunately, somewhere along the transfer process from Todd Archer to Beardmore, the service team is not the same. I went in today at 7:10 am for a scheduled oil change that I drive from West Omaha to get done. Upon arrival, the lights were off and the door to the center would not open. A service tech came out to explain to me that not one service advisor had shown up for work so there was no way to get my car in since they couldn t check me into the system. I reached out to Beardmore and was expecting to hear from someone today about the inconvenience. Not sure how many others this affected.Services: Tires, General repairs & maintenance, Tire rotations, Auto maintenance, Oil change

  Jacob Fedorchik
a year ago
Excellent service on a regular and reliable basis. The staff are courteous and explain everything simply, they explain what is needed and what it will cost. Services are quick an without hassle, just about all you could ask for.

  Sam Nahriri
a year ago
The work was done on time and the staff were very attentive. The only issue I had was that they couldn't wash the car since they were short of staff.

  Willis Renshaw
2 years ago
Not very happy with service department bought new floor mats for my 2021 Palisade paid over $250 they said they would have install them and all they did was throw them in the vehicle lay them out did not attach them or anything plus spend $100 for new filters and this is what I get for a thank you

  Gary Tow
2 years ago
Outstanding Service! Friendly, reliable and efficient. Transferred from another dealership and am really glad I did.

  Marge Daniels
2 months ago
Service was very good.

  Jimmie Gomez
7 months ago
Always good service. Kind of expensive though. They have complimentary snacks now.

  Keith Kansiewicz
a year ago
Went in for warranty work, quick, professional, and thorough. I'll go back if I need to.

  Gary H
2 years ago
Great car. Great service. The maintenance team always takes such good care of my wife and I.

  Shane Farrell
a year ago
Awesome dealership, worked with me to trade up from what I had.Great staff efficient and friendly.

  Dan Linder
a year ago
Even during construction their waiting area was clean, quiet, and well lit.

  Tracy Freeman
a year ago
Excellent customer service.Friendly staff. Courteous andThoughtful and Professional.

  Philip Kermeen
a year ago
The people there really take care of you I'm really impressed and recommend this place to anyone!!!

  Scott Monico
7 months ago
Very professional, in and out quickly

  Michelle Bammer
2 years ago
Fastest oil change since 2013

  Don Gamble
a year ago
Always friendly service.

  J. Townsend
2 years ago
Excellent service.