Don "K" Whitefish Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elvis Hamblin
2 months ago
The oil change was done properly. I'm not happy with it taking 1 hour and 40 minutes to do. Also wonder why the technician says the vehicle has several oil leaks that need to be repaired, antifreeze fluid needing replacement, and transfer case fluid needing replacement. The cost of all these repairs being $3844. The antifreeze fluid is good for another 22k miles and doesn't need to be replaced. The transfer case fluid was replaced only 8k miles ago and definitely does not need to be replaced. If my vehicle has all those oil leaks then I should see evidence of such in my driveway where I park. There is no evidence of oil leaks under my vehicle. We will not be taking our vehicles back to this dealership for maintenance again.

  Keith Malazdrewicz
7 months ago
My last visit didn t go well. I mentioned to Michael how it was like 2.5 hours for an oil change. He made extra effort to make sure that didn t happen again. Which was very much appreciated. Staff was also very courteous and friendly.Service: Oil changeService: Oil change

  Sean McNamara
3 months ago
The service team got my truck in right away and taken care of very quickly!! Super happy to have them on my side. Great job people!!!!!!!!!!!!!

  Julie Hughes
2 months ago
Longest oil change ever, an 1:45 minutes and counting. After decades of loyalty, I am considering taking my business elsewhere in the future.

  Dick Maguire
6 months ago
The mix of Chevy & Dodgev service desks is a little confusing for first time customers. A little more obvious signage would be helpful (or did I miss it?) Everyone was friendly, courteous and helpful.Services: Air & cabin filter replacement, Tire rotations, Vehicle Inspection, Oil changeServices: Air & cabin filter replacement, Tire rotations, Vehicle Inspection, Oil change

  Scott & Madelyn Russell
2 months ago
Great experience all around. Scheduling, drop off, shuttle service, and pick up were all easy and well-handled.

  David Diehl
6 months ago
Ben is an outstanding parts/accessories representative! We had a complex lightbar install that he worked with me from start to finish, even texting after hours. Promote this guy!Service: Body & TrimService: Body & Trim

  Audree Tribbensee
10 months ago
Oil change, waited an 1 1/2 hours. Vehicle was done and keys sat on the service managers desk for 25 minutes. After sitting there and watching him do nothing all this time, I went up and asked for a status. He lied and said they just finished. Then Spent 5 minutes searching the parking lot for my vehicle. Not good customer service all the way around. Just hoping the mechanic was better than the service managerService: Oil change

  Jody Roberts
11 months ago
The reason I made my appointment did not get done. I received a letter from GM stating that the part to get the heated seats was available, so I made an appointment to get this updated and also requested an oil change and tire rotation. I was notified after about an hour that the update could not be completed because 2 microchips were needed and only 1 was received.It took almost 3 hours to do that and get the oil and tire rotation done. Not too happy about the mistake.UPDATE...The service department contacted me about having received the needed parts. I made the appointment and everything went very smoothly. This recall work went fast and the issue was corrected efficiently. Thank you Don "K" team.Service: Oil change

  Craig Hansen
a year ago
The sales staff were very friendly, professional, and patient. We test drove several makes and models before making a decision and felt confident in our purchase at the end of the day. Past experience with other dealerships I felt rushed or like I was being steered towards a purchase I wasn't comfortable with, this was not the case with the Don K staff. Thank you!!

  LoAnne Zetkka
7 months ago
Michael was friendly and knowledgeable - I enjoyed working with him very much. He kept me updated through the process, which I appreciated. You picked a good one!Service: TiresService: Tires

  Angela Petersen
6 months ago
Friendly staff. They fit me in for an oil change before my road-trip. They were very helpful identifying problems with my vehicle and prioritizing the order in which to fix them.

  John Sullivan
a year ago
It was very unprofessional, disorganized, and sloppy. There was zero communication, lack of urgency, or customer friendliness. I had an appointment that was scheduled two months in advance, and scheduled for two or three days. After I picked up and paid for my rental car and dropped off my truck the day before they still managed to not even tear down or open parts until the third day only to realize the box panel was trashed, which was going to take an additional week to be shipped then hopefully/maybe the repairs would start. On top of that it took three days to hear anything so I had to go in to the shop in person to find out because no one would return a call. Having been in that business as a production manager and parts manager at a very large auto body shop, I can say with certainly it was absolutely unacceptable in my eyes to operate a business like that. I took my truck back un-repaired, and will have it done at OH's even knowing its a long wait before it gets in. I will never be doing business or recommend that body shop ever again.

  Athena Kelley
7 months ago
Took forever and didnt fix the problem.They said it was a 1-2 day job. Didnt update, I called in after 5 days around noon and left a message, they didnt get back to to me till 5 (on a friday) saying I could pick it up, did not mention they close at 5:30(in service) and when I got there 5:45 and couldn't pick it up.

  Sandi Patera
2 years ago
The whole experience was taken care of efficiently and professionally. I first arrived to see Charles Bennett and had a limited time for our appointment. He took care of everything very quickly so I could get back to work on time. All the paperwork went very smoothly the day I purchased the vehicle and I was on the road with my new Tahoe very quickly. I was also very happy with the vehicle tutorials I was given. Thank you! Love my new vehicle.

  maureenmcv
a year ago
Setting up the appointment was easy and timely. Once in, the service was quick, waiting room clean and included refreshments and snacks. All the service members were polite and explained what needed to be done to ensure the safety of the vehicle.

  Ryan Henson
a year ago
Awesome. For a person that doesn t wanna sit around in a car dealership all day They had me in and out in 10 minutes. There was no funny business just a simple transaction. Go see the team at Don K because they are awesome. Thank you for making my car buying experience quick and easy

  Kevin Murphy
a year ago
Your staff are excellent and responsive. My diesel def system is an abomination. No vehicle should be hard programmed to leave you on the side of the road after 200 miles...assinine!!I will be selling my truck and getting a gasoline truck. I love my diesel truck; power, economy, style...but the DEF system is flawed...GM (or the EPA) screwed this up royally!Thanks for fixing it again...

  Steve Shenefelt
a year ago
Bought a new 2022 Silverado and the center console isn t put together all the way. It has residue left on it from them peeling off the plastic. Not a big deal but they put a long razor scratch all the way across the tailgate. I m going to have to hope a detail shop can fix it. On the plus side, customer service was great.

  Tyler Snipes
8 months ago
Charles was great and efficient with finding what we were looking for. He was easy to work with and was able to get things in motion in a timely fashion.

  James Lever
3 years ago
I really appreciated not only the efforts of the salesman Charles but also the incredible work of the finance person. We got the truck we wanted at an great price and an incredible interest rate! We love our new truck! Thanks again, Jim and Karen Lever

  tikka300wsm
6 months ago
I had a 2 hour wait for a oil change then came out to my glove box on the floor with someone's drill sitting next to it!Services: General repairs & maintenance, Tire rotationsServices: General repairs & maintenance, Tire rotations

  Richard Strack
2 years ago
Ron and Zack from the service department we're extremely helpful from scheduling an appointment to fix my transmission in my truck. Jerry C. The mechanic who replaced my transmission did an excellent job. Truck working great!! Thanks to all at Don K Chevrolet!!Service: TransmissionService: Transmission

  Humble Pie
2 years ago
The body shop at DonK went above & beyond to satisfy us when faced with supply & parts issues that were out of their control. Extra props goes out to Mike & Vicky. They kept us updated every step of the way. The bodyshop also was outstanding with attention to detail and a perfect finished product, ie...my truck. I am very pleased with my repair.

  Robert Sivonen
3 years ago
All employees we met at Don K while dealing on our car were extremely nice and helpful. They even helped us keep our kids entertained while dealing on the car.Sales made the process easy and Finance went out of their way to get me the best interest rate on my new car.

  Alea Kohl
3 years ago
I purchased my 2016 used vehicle in January 2020. Within 3 days, I had brought back my vehicle (along with the spare set of keys to my traded in vehicle) and had advised them that my key fob was not working correctly. It was intermittent and random when it would work the remote start feature. After purchasing a new battery, there was no change in the operation. Sometimes it would work, other times it would not. As I was told that it may just be a "fluke" when it wasn't working, I let it go. Within a week, the key fob was no longer working at all to remote start my vehicle. I then resorted down to just using the app to start my car - as I was only given 1 key to my car.When I finally needed actual service (oil change and tire rotation) I asked them to figure out why my fob was not working. I was then charged $55 for them to tell me that I needed a new key fob (kind of figured that) and was told that they can order me a replacement key fob and have it programmed then, for an additional $157 and another hour of my time.#1: The employees are fantastic, always great, helpful and respectful#2: If I knew it would cost me $55 just to be told that my key fob was bad, I would have just bought a new one online for $20 without even asking (would have thought that them testing a key fob would be free).#3: If I knew that it was going to cost me an additional $157 for a new key fob, and another hour of my time to have it reprogrammed, I would have bought the key fob online for $20 and taken it to a mom and pop shop and paid $75 (or had family do it for free).Long story short, within 3 days of me purchasing a vehicle from Don K, and them upselling the extended "EVERYTHING" bumper to bumper warranty for another 3K plus, on top of the price of the vehicle, to end up with NO coverage or offer to just replace that key fob that was having issues immediately and not charge me over $200 to fix it, I would have just gone to another dealership.If within 3 days, there is no coverage on a 2016 vehicle through your dealership, I believe that my future service needs and any further vehicle purchases will need to be done at another dealership.

  Elizabeth Palmer
2 years ago
Zach took great care of me with my car needs! I look forward to continue working with the people at Don "K" service if the need comes up. Thanks for everything! And not laughing at me when I told you I locked my keys in my trunk :) which is why I needed a second key made.

  A J
2 years ago
Didn t have me scheduled for some reason. But they were very accommodating to have the work done anyhow. Weird because THEY called me to confirm this appointment the day prior. Oh well they got it done and I was happyService: Oil changeService: Oil change

  Teresa Tipps
a year ago
Excellent experience from start to finish! Lydia and the Don K team made it all smooth and easy! Great communication and knowledgeable staff! Would definitely recommend!

  Brett Svetlik
7 months ago
Great communication, not pushy, understood my wants and needs and made the buying process smooth and enjoyable.