Don "K" Whitefish

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  D Weber
2 weeks ago
I recently purchased a new truck from Don K in Whitefish, Montana, and unfortunately, my experience with their service department has been some of the worst that I have ever experienced. Despite bringing the truck in for several service appointments, I found the service to be disorganized and lacking in attention to detail. On multiple occasions, they seemed confused about what work had been completed on my truck due to poor record-keeping. Moreover, I specifically requested routine maintenance tasks such as tire rotation and fluid checks since I am doing a lot of hauling with the truck. I was told during my last visit that I needed new tires after just six months and 10,000 miles of ownership. This inconsistency was frustrating, especially considering that during a prior visit, the service representative assured me that the tires were in good condition. Ultimately, I opted to have the tire replacement done elsewhere, at Les Schwab, due to the lack of confidence I now have with this dealership and their service department. While Don K has acknowledged their shortcomings and apologized for the poor service, it's disappointing to encounter such issues with a dealership. They have mentioned working on replacing staff and hiring new personnel to address these problems, which is a step in the right direction. However, as a customer, I expect a higher level of care and professionalism when it comes to servicing my vehicle. Overall, my experience with Don K has been disappointing and unacceptable.

  Karrolyn Ward
5 months ago
We just purchased a vehicle from Don K. Tim Lannaghan was our salesman and I have nothing but amazing things to say about how we were treated! From the moment we walked in we were met with smiling, kind people! The process was easy and Tim listened to all of my needs and concerns and went above and beyond to find the vehicle that best suited my families needs! I highly recommend this place if you are searching for a new or pre owned vehicle! The attention to detail from the service department all the way to when we signed the paperwork and we were handed the keys was phenomenal!!! The safety of my family was always the number one priority and I couldn t be happier with my new Kia!!!

  Anthony Lambson
3 months ago
Wound up with a great deal on a great vehicle. The. Customer service was incredible. The salesmen were never pushy and seemed genuinely concerned in my needs being met. They followed up with me, double checking to make sure there were no problems. Great business here that is trustworthy and worth supporting

  Matthew Fisher
a month ago
Our fastest and friendliest car buying experience ever. We were coming in from out of state, but Szymon and Jason helped us prepare over the phone, then took care of the test drive and signing in record time. Even better than we hoped!

  Virginia Cupp
3 months ago
Blake Johnston and all the crew did an amazing job helping me get the car of my dreams and a deal I could afford. They were very professional, knowledgeable, yet made you feel like family. I loved my experience so will you.

  Jill Cole
a year ago
We couldn t be happier to leave this review for Dan Galvin at Don K, Whitefish. We went into the dealership back in July to to kick some tires. We had a new Ford Bronco on order , but we had recently also become interested in the Jeep gladiator Rubicon. We weren t there long before Dan approached us, just enough time to check a few rigs out, so we were ready to take a look inside. Dan was really friendly and easygoing, not pushy in the slightest, just a great guy to chat to. Soon enough, we went for a test drive. It confirmed what we had been thinking, that the Jeep would be a better choice for us than the Bronco. We chatted to Dan a bit longer, then a week later, we came in again to discuss placing an order. Before making our final decision, we asked if we could do another test drive, this time with the diesel. Again, Dan was great and said no problem. So we took it for a drive, loved it even more and made an appointment to come in the next day and put in our order.The whole ordering process was extremely easy and Dan was fantastic, like I said, great guy!! Fast forward 3 months and our Gladiator has arrived and we couldn t be happier with it and the entire process. Everyone at Don K that took care of us was super helpful and friendly, communication was great and Dan went above and beyond to make sure we got everything we needed. Needless to say, we cancelled our Bronco order

  Jarrod Calabrese
3 months ago
My experience at DonK with Tim as the salesman was overall, pretty great. He answered any questions I had well, gave me a trade in amount a little above the minimum I wanted for my previous vehicle, and was very personable. My wife and I are happy with the car we got.

  Lisa Lovelace
2 months ago
Looking for a car is intimidating! You go in with the idea that you know exactly what you re looking for boy was I wrong! Amanda took the time to allow me to test drive vehicles without asking any questions! It only took me two test drives to know that I found the car I came for the paper work process always takes the longest! I don t know about any of you but I know we like to make it a family affair! We had four generations at this dealership! My granddaughter who is almost 2 was welcome with loving and caring arms! Amanda made her experience just as amazing as mine! Treats, toys, slime, pen caps haha, drawing, coloring knowing how my granddaughter was treated will help ensure Amanda has a customer for life! This will include my kids and the rest of my family! Thank you Amanda for an awesome experience and helping me to find just the right vehicle!

  Cory Hoover
3 months ago
Highly Recommend! Tim Lannaghan was great to work with and really went above and beyond to get me in a Truck I was wanting and a price that worked for me. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.

  Cole Burger
3 months ago
James was wonderful during the process of buying my first vehicle. He made the atmosphere welcoming and enjoyable. Letting me know his honest opinion and answered all my questions. Definitely a recommendation for anyone looking for a car.

  Emma Rose Faerber
5 months ago
Blake helped us find exactly what we needed and what we were looking for! He went out of his way to work with us and support whatever we needed. We are super grateful for him and everyone at the dealership! If you re looking for a great new car and caring customer service this is the place! Super excited for the new outback! Thanks Blake!

  Terry Wood
4 months ago
Love my Jeep, despise DonK. Brand new 60,000 Jeep, but I didn't get the 200,000/20 year warranty because the vehicle was originally ordered for another buyer who declined it. Makes perfect sense, right? Now they insist I let them charge me to replace filters or it void the warranty. Guess what my response is?!BTW, great service people. No complaints there. But I'll never buy another vehicle from DonK, and I go through my vehicles every 2-3 years. They didn't care. I don't get it!Edit, response to your response. Yes, you gave me no choice and made me work for it for months. I'm still not impressed.Signed,Just a Customer

  Virginia Halverson
2 months ago
On 1/25/24 I totaled my 2011 GMC Terrain. I was devastated. My husband gave her to me for my birthday in 2011 - she was my first "big girl car" - I had always driven small cars and the Terrain made me feel grown up and capable. Losing her was like losing a family member and I was definitely not in a new car mood. However, because of health problems, I needed a car for appts, etc. We decided to look at Subarus because of their safety records, their resale value and their support of charitable activities. So we went and we were blessed by having an exceptional sales person - Amanda Thomas. She was knowledgeable, personable and a pleasure to work with - she made it easy. She educated us on Subarus and their value. We went for a test drive - my husband driving because of my injury when I wrecked my Terrain - he loved it! She made the whole experience pleasurable - an adventure into the world of Subaru and I fell in love with small cars again. She insured a seamless transition between us and the finance folks, she made sure the car was clean and ready to go when we closed the deal. She turned a very sad situation into a positive experience.I would advise any of my friends and family to go by Don K and meet Amanda. She will literally take you for a ride. Then you will "almost" enjoy giving your money to her because you know that you're getting value that will last a long time.Thank you Amanda for being sympathetic, empathetic and making me feel positive about my purchase. Oh yeah, her name is Charli Subaru!!!!

  Brea
2 years ago
These guys at Don K are just amazing people the finance guy (Josh) worked some magic and got me approved and the papers drawn up in an hour after closing time!! I m super happy with my new vehicle and my daughter loves it, too Travis picked it out after chatting with us, and it has every feature I was looking for. I really didn t know what I was looking for when I went in just the monthly payment I wanted to leave with! Ramon Gomez was my salesman, and he just went above and beyond at every step. I have never had such a great, welcoming, enjoyable car-buying experience as I did this week with Ramon. Thank you!!

  ron labus
4 months ago
What a great TEAM at Don K!! Zane was my salesperson and was super helpful and knowledgeable. He helped me pick the perfect car for our family!! With the finance side, Kelsey was great and helped put the right deal together! Big Thank you to Don K dealerahip for having a great TEAM to work with!!

  Joshua Vasquez
2 months ago
End sexism in the automotive industry. When we re quoted a service price online, that is the price we expect to pay. I understand that a car may take more oil than expected, but I have never in my life paid ~$150 for an oil change. Ever. The cost of a new battery was also $60 over the listed price. And while I appreciate the service advisor knocking off $100, that just confirms that the original price was just a gross overcharge they thought we d take. Next time we need help we know that the crew at Don K is only looking to take advantage of that vulnerability.

  Robert Miller
4 months ago
Blake is hands down the best at what he does. We have now bought 3 vehicles from Blake and he has made the process so easy. He is not pushy nor does he employ the crazy gimmicks that most salesman do. We will definitely be back to him for our next purchase.

  Lisa Eberth
10 months ago
Our salesperson Zane, was great to work with! Super attentive and kind. Damon the sales manger introduced himself to us as well. Ramon, finance manager was the most streamlined we have ever had! We love our new car!!

  Rod Reid
3 months ago
Blake was very helpful in my purchase of a 2021 Outback for my daughter s Christmas gift. Made the experience pleasant, smooth, and quick. We needed it to happen with a bow and he delivered!Thanks Blake and thanks Don K Subaru!!

  Hannah feiler
2 months ago
Blake Miller was great to work with, he definitely made our Subaru buying experience easy. If you need a vehicle check in with him! Thanks again!

  Brandon Birmingham
2 months ago
Service department was so backed up to the point of not being able to get my truck in for several months. I was stuck in limp mode and my check engine light was on. I had no choice but to trade my truck in as I could not be without a vehicle. The truck trade in process was not bad though. The team did a solid job on the whole process.

  Lindsey Andrachick
2 months ago
I have 2 jeep renegade that we can never get in for service. Now our 2021 renegade turbo (that our 20 yr old son drives for work) is having lights come off and on, getting stuck on (my husband had to show him how to disconnect the battery) and once off it doesn t restart all the time. There is 20,000 miles on the is vehicle, still pretty new. And full warrantyOnly problem is Don K won t get us in until MAY 5.At this point I want to just dump all our jeeps if we can t even get them in for warranty work. It s very frustrating he has to get to work and to have a brand new car not reliable or usable for the next 4 months is pretty messed up.

  Ahna Fox
3 months ago
Charles, Jason, and Rob were all amazing! Great people to interact with and great senses of humor. I could not have had a better experience buying a new rig.

  Derek Sill
3 months ago
Jeff, James and John were absolutely wonderful. They made the buying experience the best you could ask for. I would highly recommend this dealership to anyone looking for a vehicle

  Raisa Allen
4 weeks ago
I have been servicing my 3 Subarus for about 15 years here. Ioved convinience and quality of work that I received. Sad to say but it is time to change most probably. First it stopped working on Saturdays, then cars are not washed after service any more, then appointment needed for oil change, now punch cards are canceled. And today I was told that credit card payments are charged now 3% more. What will be the next "improvement"? People that work here in Subaru services are very nice, but almost every time I come to change oil I find new faces...

  Emerald Tree
3 months ago
The nicest car salesman I have ever met. Asked me what I was looking for in a vehicle, and gave me choices to research. He did not push me in anyway. The 1st time I didn't dread going into a car lot.

  Katherine Shea
4 months ago
Great experience buying a new vehicle with Charles! He made it super easy and was very transparent about everything, making the typically tedious car buying process simple and quick! Very happy!

  Wayne Hohs
4 months ago
Don K is an awesome dealership. They are straight forward honest, & their prices are competitive. This is the 2nd vehicle we have purchased from them and both experiences have been outstanding!!

  Paris Rowden
6 months ago
When you go into Don K, ask for Blake! He made my first time car buying experience so easy and stress free. He knew the answer to every question, and was excited to help me in any way possible. He also went above and beyond to make sure my payment fit my budget customers. I m so happy with my purchase and my experience! Thanks Blake.

  Foggy Mtn
4 months ago
I had taken my 2500 Duramax to Chevy dealerships in CA, Oregon, Washington and Idaho for problems with my 7 way trailer hitch. It was last September and they were booked for months. I'm a full time RV gypsy. Jason and the service manager got me in right away and within a half hour Kirk the smart technician in the back had found the problem. They had to order a part and they worked me in around their scheduled clients. I've been in a lot of dealerships across this country but the Chevy guys at Don K went above and beyond in helping me. They even straightened out the mess the RV dealership created when installing my 5th wheel hitch. The people in the whole valley are lucky to have the people at Don K whitefish available to help them in a cheerful and accommodating way. Many thanks to them all, especially Jason and Kirk.William T. Floyd