Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Dave Rittenhouse
a month ago
We had a faulty seat belt retractor on our 7 month old Subaru Ascent. We were able to easily schedule an appointment and were provided a very nice car at no cost since the repair took over half a day. All the work was covered by Warranty. All of our experiences with the Service Department have been excellent.
Carmen Beck
7 months ago
I went to the service center for issues with my 2018 Outback's radio system. There is a known issue (class action lawsuit, recall, the works) with this radio unit, but the warranty ended in April. Issues just started two weeks ago, so I was told that there was no way that Subaru would help cover costs. The service center's "solution" is to replace the system with a refurbished unit (no new units because of the known faults with the system). They can't get the part for over a month and the bill to replace with a refurbished unit (which will probably have issues as well) is $1975 ($1716 for the part, plus 234 for labor, and another misc. fee of $25). I was basically told that I am SOL. When I asked about trade in they wouldn't even offer a deal to the sales manager when it came to replacing the unit. Subaru has known about this issue, so should hold some responsibility to help owners replace the faulty equipment. I was under the impression that Subarus are reliable, but after this I will not buy another one.Also, they (Missoula Subaru Service Center) charged me $100 to diagnose the problem I researched and had video footage of.If you have a 2018 Subaru, get rid of it before you are forced to deal with this B.S.Update: Gallatin Subaru in Bozeman quoted the same part for $850. A basic Internet search for the part shows the most expensive one at $1400 (from the official Subaru of America parts department), so not sure why Missoula Subaru is choosing to charge so much extra. Highway robbery.
Kesslee Payne
a year ago
These guys are kind and helpful! I just pulled up needing some help finding the battery in my key fob and putting back on a trim piece. They were more than helpful. Thank you
Jim Ball
10 months ago
They were so helpful. Provided a loaner & used a special warranty program for our problem.
Christina Bowyer
a year ago
The customer service is great and they answered all questions that I had with ease. Descent pricing and no gouging.
Dave Lawson
4 years ago
Good service dept., and service advisors.
Sally Laing-Malcolmson
a year ago
Great job!