Lithia Chrysler Jeep Dodge of Missoula Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Adams
3 days ago
We needed to bring our 2015 Jeep Trailhawk in for servicing, Recall and Check engine light. We called and made an appointment with Amanda P.. She was extremely helpful in getting us in quickly. She was on top of everything including getting us a quote for our servicing, contacting us with updates and keeping us informed of all issues with our vehicle. Noting that I am a Veteran, she made sure that I received a discount for my service. She was cordial, friendly, helpful and very knowledgeable. Having had unpleasant experiences before, it was refreshing to have someone like Amanda assist us in all phases of our service and repairs. A definite asset to this store and the industry. Thank you Amanda!

  David Tubb
a week ago
Quality service every time I called. Had my truck done in half a day. My local dealer said it would be a week in there shop. I called Lithia and they had me scheduled a month earlier than the Ronan ram dealership and without any rude or professional b.s. like I got in Ronan. Thanks Justin you did a great job.

  Be A Wolf
4 months ago
I worked with Nathan. He was very thorough in explaining the process, the cost and the time it would take. He was correct in all three. Thanks for the comfortable lounge and fresh coffee!Service: TransmissionService: Transmission

  Donna Cronister
2 months ago
Justin, your service writer was very helpful. He got our vehicle in pretty quickly. We had it towed from Victor after we spoke to Justin. He reported problem fixed and recommended we do service based on mileage. Tow cost $200, service bill $2,149.37 which we paid. 70 miles later reported problem came back so back on a tow truck. $250. Hopefully problem will be diagnosed and fixed.

  George Mathieus
9 months ago
I had an excellent experience with Amanda Payne and her service teamFantastic group and very well organized to perform my safety recalls in a timely manner. Totally regained my confidence in the service department at Lithia thank you so much for showing me respect and kindness.

  james isaacs
3 months ago
I was signed in for my service appointment by Bobbi. She is a new face for me, but I haven t been there for eight months. She also was professional in getting me taken care of. Was signed out by Zack, who was also a new face. He was very cordial and helpful. The shuttle lady was also a joy to ride with as she even came back to return my to Lythia Dodge. Thanks all.

  Barb S
2 weeks ago
I have always gotten great service at the parts & service dept s in Missoula. I live in Bozeman, MT & the travel to Missoula Lithia is well worth my services & care of my Chrysler. Thank you!

  David Smith
2 weeks ago
I've been doing business with Justin for years. He is why I am still a loyal customer. Best Service Manager alive!!

  Kathryn Kelly
4 months ago
I had an issue with my car I bought and had to bright it back because of check engine light coming on. They had my car for a week they are so under staffed but the one person I worked with did her job and found I was under warranty and left a phone message stating this so when I went to get my car I just played the message and everything went smoothly. I was very grateful.

  Dena Hooker
a month ago
We had some warranty work done on our Dodge Ram, the work was done when promised and everything is working properly. I am so glad to have a heater again.

  Genessy Brusseau
3 months ago
Edit: I did finally receive a service appointment after calling the responder to my review. However, it appears that during that appointment, their replacement part had "the exact same issue". Cue the waiting for a call when the part came in, and another couple of months of attempting to contact them, leaving messages for my technician, with no response. I have given up getting the Lithia Service Center to honor their warranty repair. Reducing my review from two stars to one star.----------I purchased a used vehicle from this dealer that had a 2-month dealer warranty attached. Shortly after the purchase, I realized there was a fault with the air conditioning and attempted to set up an appointment.After repeated calls and automatically being put on hold, then getting hung up on, I finally spoke to a live person that said the soonest appointment was around 2-weeks from the end of my warranty date. The appointment went very well and the technician informed me they would need to order a part and would contact me in about a week. He also assured me that since the appointment was made prior to the warranty expiry, that it would be free of charge.After not hearing from them in a week and a half, I spent repeated attempts trying to find out whether the part is in and when I can get it replaced. I've left messages on their voicemail, contact form, website chat bot, and with live people from their service department. Each time I am told they would contact me after they found the information.No one has contacted me back, and now we're well past the warranty period. Granted, I no longer need the air conditioning to be reliable until next Summer, but I have no faith it will be fixed under the warranty I was provided and will have to seek an alternate repair at my own cost.

  Edgar Johnson
2 months ago
Dallas and Bobby Sue where exceptional in getting my truck done..There deserve a raise..

  Kelly Carson
a month ago
Excellent customer service!! The service representative Madison Young was super helpful and polite to everyone waiting to get in for an oil change. Pleasant experience

  Duane Meiers
2 weeks ago
We had some lights come on and needed to have them looked at! They worked me in so they could find the problem quickly! Madison stayed in touch with me all the way through the process! Very happy with the service crew at Lithia Dodge! Thank you Madison and all!

  Heather Williams
4 months ago
Had a recall appointment so I was helped by the service department, all the employees over on that side were so helpful and kind. Service was quick and easy with updates all along the way.

  Alex Anderson
3 weeks ago
10/10! Kenny was the best! Helped me with all my questions and made sure to give the best follow up! Ask for Kenny and you will be taken care of! Thanks bud!

  Alec
7 months ago
Overall, happy and satisfied. The only issue was that it was hard to contact and communicate with my service advisor. Giving the benefit of the doubt, they were extremely busy and had a lot to get done. Apparently they have had a lot of turnover, so I don't blame them with the workload and chaos they were dealing with. 5 stars because they got my truck done same day and haven't had any issues at all. Overall, very happy and pleased. Will be a return customer.

  Christopher Harmon
3 months ago
The staff have always been courteous, efficient and available for discussion about my vehicle. The waiting room is very comfortable and has a playroom for my little girl.

  Justin M
3 months ago
Took my 2019 Ram in for a minor service (oil change). Though I did not have an appointment and two technicians had called in sick, Zack took great care of us and got us done in a decent amount of time.

  Clint Adcock
5 months ago
Madison was very knowledgeable and helpful through the repair process. She was a pleasure to work with and I would highly recommend requesting her specifically for any service work.

  C. Doll
a week ago
Paid good attention to my questions, took care of one issue, got done in a timely manner.

  Dawn Hendrickson
4 months ago
Zach my service advisor was informative, attentive and I felt valued me as a customer. My oil change was quick and easy!

  cpopollard
2 weeks ago
Great customer service, worked with Zach Troutman on an oil change and vehicle inspection and had great results! Love my 2018 Durango GT, best rig I've ever ownedServices: Vehicle Inspection, Vehicle safety inspection, Oil changeServices: Vehicle Inspection, Vehicle safety inspection, Oil change

  Laura Weber
5 months ago
I was told that I was able to walk-in and have my oil changed and tires changed out with tires I bought outside of Lithia. When I checked in, I was told that it was going to be a while due to other appointments. Luckily, I was able to run errands thanks to Lithia s shuttle service, which made the wait less daunting.Services: Tires, Oil changeServices: Tires, Oil change

  Christopher Swartz
3 months ago
I really appreciated the fact that Michael took the time to explain the maintenance plan I purchased with the vehicle and how it applies to future maintenance, as well as how quickly the service was completed.

  WhiteEagle Ormesher
3 weeks ago
Tim is the man! Always goes above and beyond for us. We have gotten a few vehicles from himAnd it s always been a great experience

  Kim Lakko
3 weeks ago
I. Had a gas pedal cable replaced. It was done quickly and I really appreciated Amanda's help and courteous demeanor.Service: Auto maintenanceService: Auto maintenance

  Marcel Stolp
7 months ago
Amanda our service advisor was very nice and professional. She took very good care of us and was friendly. A real pleasure to work with. Made sure we were taken care of. Recommend her to all who come to LithiaServices: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Richard Altemus
6 months ago
Justin was great, he took the time to explain the repairs. He also explained the cost along the way and there were no surprises.And as busy as you are the work was done promptly!Thanks again Justin!Service: Steering & suspension repairService: Steering & suspension repair

  Bart Eckerfield
7 months ago
I have a 2020 Ram 3500 Diesel and towing a 17K 5th with with my life possessions. I was travelling through the area heading towards my next adventure. Out of the Blue I receive a Engine Error indication of a Throttle Control malfunction. With it a sever misfire of the engine. Inconsistent but there. I limped into the Dealership on a Friday afternoon. The first Service Advisor told me that there was no way to get anything done as they were swamped with service and short handed as some newer technicians did not come to work as scheduled for the day. He did advise that if I showed up on the following morning it was a first come first serve basis. So without any other options; I returned that following morning at 7 am to hopefully get this problem solved. My service advisor was polite, efficient, and genuine concern for my situation. So I was put on the pile. Apparently, again; employees were not all there??? One Service Technician has worked for 20 years and was not certified to work on diesels or warranty???? Fortunately, my service advisor advised that the technician working was and liked to work on diesel. Within a few hours the truck was up and running. My service advisor indicated that when I had the mandatory fuel pump recall; The technician did not complete a programming necessary and they had completed it under warranty to fix the situation. Happy I was; I left and immediately received the same error code and misfire began. I limped back into the dealership and explained. Again put on the pile of service work. I was then told, I probably had an injector problem, and it would be something I would have to pay for as it was not covered under warranty (11K out of pocket). Fortunately, the technician spoke with me and wanted to investigate more. More He did! Within a couple of hours. The technician came to me and explained he fixed the problem. It was an electrical connection that had not been properly connected by the technician whom had completed the recall. Since, I have traveled several hundred miles without no codes or misfires.I take the time to outline; just in the fact that if this occurs to a fellow owner; they may have an idea of what the problem might be.Overall, the dealership was respectful, professional, and truly tried to be helpful.Thanks a bunch, luckily something simple that loomed ominous!Services: Electrical repair, Auto engine diagnostic, Auto engine tuning