Hanser’s Towing & Semi Truck Heavy Wrecker

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Dexter
4 months ago
Great people! We hit a deer and my 4 kids, husband and I were safely transported with all the carseats by these kind people. They even brought us to a local hotel and helped unload our stuff. Very professional and kind!

  Connie Hanson
4 months ago
In an awful situation - an encounter with a deer 800 miles from home all by myself - Hanser s was a godsend! Lane and Tyler were the best - I don t have words enough to express how grateful I am for all their help. They made the whole situation so bearable - even delivering me to the motel and the next day taking me 30 miles to Bozeman to get a rental vehicle. Then there s Megan - she is THEE ABSOLUTE BEST!! We ve had so many conversations over the course of time since the accident happened (less than a week over the Thanksgiving holiday even!) - she s so knowledgeable, empathetic, patient (especially in listening to all my ramblings) kind and considerate. They were answers to my prayers - God promises to supply all our needs and He did it abundantly in everyone at Hanser s! I was blessed by all their help. They were the best in the worst of situations.

  Tamal Kasim
3 months ago
Guys did a fast and good job, prompt, on time and fixed my truck within 24 hours and sent me on my way. Absolutely recommend.

  Trista Siebrecht
8 months ago
Super helpful at midnight when our vehicle died on us. From dispatch to the ending of the tow was an excellent experience. Super nice friendly and the most helpful! Couldn't recommend them higher to anyone...the guy deserves a raise!

  Lee Eberts
3 months ago
Tyler Jeremia and Megan are awesome I blew my truck engine at 9:30 pm on New Year s Eve and within an hour Tyler was there towed me to their yard and gave me and my dog blu a ride to the motel and did so much more to help me I recommend them for going above and beyond to help me

  Toni I
2 years ago
I slide off the road and my vehicle was fine and stuck in the snow. The technician damaged my vehicle more getting it out of the snow. The siding and the bumper has to be strapped down with a bungee cord to my gas tank. I understand they were busy but I did not like the complete disregard for unnecessarily damaging my vehicle. He did not need to drag it sideways through the snow like that and the snow was not that deep. It was already a very expensive ordeal and now going to cost more money to fix the damages they inflicted. I doubt I will receive any discounts from them and know they don't care. Paid $500 for them to cause $300 worth of damages to my vehicle. Very disappointing.

  Frank
a year ago
Blew a coolant line last night at 10pm the lady who answered the phone was very nice and professional. The tech guy was very professional and even made the after hours service call cheaper by making it a parts run. If I am ever in the area again and have you know what hit the fan I will call again.

  Anne Cooper
7 months ago
Broken ball joint. Lane came to the rescue and took great care when towing the truck to the repair yard. Thanks Lane!!!.

  Kirk McClain
3 months ago
These guys went above and beyond. Great service.

  MrCrackermann
a year ago
Stuck in the snow! They were great! Especially Meghan at office, they kept in contact, the tow operator was professional, careful and courteous.Service: Vehicle wreckingService: Vehicle wrecking

  Steve Bradfute
a year ago
Garold was great! Very conscientious in his work on my truck. Parts are hard to find but he located them and got them delivered quickly.

  Claims DVL
2 years ago
Our experience with Hanser's Towing was exceptional, we wish more tow companies were operating and acting like Hanser's. We wanted to say a special thank you to Ms. Sara, a Dispatch Supervisor who was super helpful and stayed in constant communication with us and our insurance company from day one. Thank you very much again Hanser's, we appreciate your assistance a lot!Service: Vehicle wrecking

  Annie Price
3 years ago
Would leave 0 if I could. Was assigned this company for lock out services by Geico at 12:33 pm. At 1:15pm my phone was dying so I called them to find out how much longer. Spoke to a woman who said she spoke to the driver who was 20 minutes away. 55 minutes later I called Geico who spoke to them and they were still 15 minutes away. I called the company and asked why it s taken them over an hour to get here when I was told 20 minutes and the guy on the phone said he didn t know who the woman was who told me that and why I was told that. Not my problem as a customer to find out why your staff is giving bad information. When the driver FINALLY showed up 2 hours after I contacted Geico I had to yell and flag him down because he was driving right past me, his girlfriend or some chick was in the truck with him laughing and he said he was only told 15 minutes ago to come here. Absolutely ridiculous and piss poor quality of customer service!

  Jess Townsend
10 months ago
Great folks! Megan at the front desk is a godsend. Thankful for there professionalism.

  Brandon Stewart
a year ago
Bunch of crooks do not use them find another company.1700 dollars to get pulled 5 feet

  Shannon Woolfolk
4 months ago
Very helpful customer service.

  Tyler Withers
a year ago
These guys were quick to respond even at midnight and James was very polite and a great help!

  Shea Bergsing
6 years ago
Work with you to make your towing expericance the best it can be! Money is no worry have heat rates and get the job done quick and prestine

  smokeyjjm
4 years ago
Jeremia and kaleb did a great job towing us brought us to a motel for the night came back and picked us up and took us to billings to get a loaner truck great customer service

  Gregory Krajeski
6 years ago
They took forever to show up, towed me a quarter of a mile with an antique truck and a rope, and charged me $400.Their business practice may or may not be legal, but it should not be legal.

  Caleb Doulet
5 years ago
Called them to be towed 10 miles from town. Quoted $300. Call Whistler.

  Samantha Fillbach
9 months ago
To expensive..if u can talk to someone

  Cynthia Boyer
11 months ago
What wonderful people. Caring and understanding.

  Dale Detzler
8 months ago
Expedient and excellent service.

  Sajid Shaik
a year ago
Very modest and helpful people.

  Tami Crittendon
a year ago
I was taken care of, without a long wait

  Logan Harris
4 years ago
Awsome service and good people

  Brendon Conway
4 years ago
Jeremiah did a great job

  Devon Simmons
4 years ago
Great people fast crew