Lithia Chrysler Dodge Jeep Ram FIAT of Helena Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  C L
2 months ago
Exceptional Service Team! I purchased my last two trucks from Lithia in Helena and gotten the lifetime oil change package for both. As a result of this, I visit the service team for oil changes 4-5 times a year and have them address other maintenance and service items as well. My Dodge Ram has been a great vehicle with minimal issues and the Lithia Helena team addressed any warranty work without a snag. When the warranty expired, the team identifies issues before they became critical so I can budget and plan appropriately. I have used other dealerships for some work and typically regret it. An example was while recently travelling quite a distance and I experienced issues so took my truck to a Lithia Dodge dealership expecting a similar experience but was in for a shock. Not only was everything VERY expensive compared to what I experienced at Lithia in Helena, the work was poorly done and ended up needing to be redone 4 months later by the Lithia team - at no additional cost under warranty from the original work! I typically work with Howard and he has gone above and beyond numerous times to ensure I am taken care of. Everyone else I have worked with have been great to work with and appreciate their collaborative manner of working with me as a customer. Exceptional team all around and I will not take my truck anywhere else!

  Tamala Barnett
a month ago
Took my 2011 Jeep in for cruise Control oil change and an oil leak, it cost $1296 I had to take it back because it still leaked oil and they didn't fix the freaking cruise control. Took my Jeep back in to this company again. They had my Jeep for 2 and a 1/2 weeks. They never called to say it was repaired. We had to call them and it was impossible to get through. This was a joke. Picked the Jeep up when they said it was fixed and the cruise control still did not work, monkeys could do better!! Do not use this company for repairs.. no managers on site on the weekends, no one can do anything. Inside sales people are nice, but not helpful when dealing with service issues.Will never use this service company again, suggest you not use it either . ....

  Sara Jackson
2 months ago
Ha they keep deleting my review!! Bunch of horrible humans work here. Slipped in an extended warranty DID NOT WANT $2,550.00! Another huge amount just marked other and I got scammed. 2016 Jeep not even 4 wheel drive. Roof is completely peeling off but the guy made me think I was getting a deal. Over $21,000.00 !!! First time buying my own car, single mom and had one of my kids with me. Will never go there again and will NEVER recommend them to anyone. I filed a complaint with corporate with the attorney general's office. They have a lot of open compyeitb the attorney general. Check out the website. They still haven't sent over the extended warranty money to my financer either.

  tikka300wsm
4 months ago
Horrible service! They have $10,000 in rebates and they will keep them and charge you MSRP for the vehicle!

  Jim Baker
a year ago
I purchased a RAM 2500 POWER WAGON in October 2022. Chris Lewis made this the easiest vehicle purchase i have ever had. I live in California mind you. Chris communicated with me every step of the way, even after the the delivery of the truck he calls and emails making sure I am happy with my purchase. Chris truly cares about his customers. Chris Lewis and Lithia Dodge of Helena, Montana you guys are awesome !!!!

  Danielle Colby
2 years ago
Can never ever get a call back!! The number that they post on Google reviews to tell you to call to make it right, literally goes to the same place you call when you Google. Been waiting on my GAP refund for 2 1/2 months and when I can get someone, have to go through sales because no one else in the whole building ever answers the phone or calls back, they say they will look into it. The whole place is a joke and if I could give less then a star I would. Horrible customer service. Sam is cool, he gets my one star. Do yourself a favor and go out of town!! They are only good in the getting you to buy a car process. That s it.Service: General repairs & maintenance

  Arthur Martin
2 years ago
First, the service department is great and I wouldn't hesitate to recommend them, hence the extra star, the sales department however.... Between my wife and I we are in the market for a vehicle every year and a half. We have bought new and used cars from every dealership around town, but never here. Prices are always higher than competitors. Most recently I looked for Jeeps there but they had a $5,000 markup over sticker price because of the shortage. A quick call to Lithia in Great Falls, or Billion in Bozeman showed that yet again, Lithia Dodge Helena was the most expensive game around, as these other dealerships were selling at sticker, not $5k above. From now on I'm going to skip the hassle and just go to one of the out of town dealerships for purchases.

  Glen Florea
a year ago
I called 4 times to get an appointment with no calls back. Service department really has no interest in helping the customers. Called the Chevy Dealership in Butte someone picked up on the second ring. And got me an appointment right away. Save your self some time and aggravation and schedule your appointment with The dealership in Butte.Services: Steering & suspension repair, Auto engine diagnostic

  samuel Fletcher
4 years ago
Great service all around! Recently was in the market for a gas saver to get me to and from work and save my pickup from racking up miles. Started my online search like we all do, and came across a vehicle at lithia of Helena that sparked my interest. After leaving an inquiry I was contacted by Sadie one of their sales staff members. Sadie was absolutely awesome all the way around, she answered all my questions that I had and walked me through step by step with my purchase. Always returned my phone calls and kept me in the loop, Letting me know all documents I needed to have before showing up and driving it off the lot, not only with a full tank of gas but also for less that their asking price was! I could have bought something that was in my area but I traveled 310 miles to lithia of Helena because of their fantastic customer service and great prices. 5 stars guys! Keep it up!

  Marie Mumma
2 years ago
This place is filled with scammers!!! Tried to take advantage of this girl when I purchased a vehicle from them!! Had to have lawyers set them straight!! NEVER again, Lithia!! You will NEVER have my business nor anyone I initially had set up to come to you!!! My referrals go elsewhere!!! Shame on you!!

  Brian Ruppert
3 years ago
I ve been Doing business with Lithia Dodge since 2013. I ve always had fantastic service. Price is reasonable the service techs are very professional. Can t go wrong.Services: General repairs & maintenance, Electrical, Engine repair, Battery, Oil changeServices: General repairs & maintenance, Electrical, Engine repair, Battery, Oil change

  Tory Mcdonald
a year ago
Thanks to Lithia and Christopher Fox for making it quick and easy to get my oil changed!! You are awesome!

  Savanah Webb
2 years ago
Always great service and fast. Thank you for making sure my car was ready and safe to take a road trip with my daughter.

  Teresa Rose
3 years ago
Horrible experience. Unprofessional, sleazy. GM refused my callsServices: Electrical repair, TiresServices: Electrical repair, Tires

  andy petek
2 years ago
Just a great place to work Love my crew out there.

  Jim Nys
3 years ago
Made website inquiry, other than brief "call me", no information I requested was provided.

  Cindy Outland
3 years ago
Horrible service will not return

  Kathy Smith
2 years ago
They are the best