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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Denise Downs
2 months ago
My dad passed away this month and i was up from CA helping my mom settle things here in Helena. Woke up to his large Tacoma -my mode of transportation- having a flat tire. I called Costco not wanting to leave mom without spare. They worked me in on a SATURDAY to fix the flat and replace it under the truck as the spare. What a personable, hard working, and terrific bunch of guys in Costco's tire shop! Great credit to Costco...thanks again guys.
Chris Scott
a year ago
This is a great place if you want to get jerked around.We took our car in with an object in the tire. I had used Fix-a-Flat to get us there and drove it 100 miles with no issues, no leaks. I explained exactly what I did using the Fix-a-Flat. After they removed the tire from the car and popped the bead, they told me they can t fix it because it s against their policy to fix tires after using fix-a-flat. They said they would NOT install my tire back on the car and would only put the spare on as it s against their policy to install a tire that has something in the tire. The tire was fine as I drove it 100 miles to get there and never lost any air. They absolutely refused to put it on. I did not want to drive in icy roads with a spare. After 10 minutes of back and forth arguing, they brought me back to show me the tire would not hold air. Hey Costco, when you reset the tire on the bead, it caused the seal to break on the fix-a-flat. YOU caused my tire to go not hold air and refused to install it because of YOUR mistake. You should have never touched the tire in the first place after I told your employee there was fix-a-flat in the tire as you have a policy against it. Telling me after the fact is inexcusable then followed by a refusal to fix the tire after you caused it to leak. In addition, telling me there s a liability issue if they installed the tire back on my car is a joke. After you damage my tire and sending me along on a spare on icy roads when you refused to do the right thing, is a way bigger liability.To the manager I spoke with in the tire shop, your arrogance is laughable. Had you trained your employee at the counter, the ridiculous experience would have been avoided altogether.
Evan Parker
10 months ago
This is the best tire shop in Helena, hands down. Scheduling is tough and often requires you to be two weeks+ out, but that's the price you pay for wanting to do business with the best.
Elmar Palma
5 years ago
This was probably my best costco tire experience so far. I'm currently travelling through all the states, and my tires did not survive Alaska and a tire alignment. I let the staff know and they informed the manager, Andy, who took really good care and time to help me get some tires that would fit my car as they did not have the exact model in stock.Andy was also helpful with suggesting a few places to get tire alignment since I was not familiar with the area. All in all, they were able to get me out the door with new tires and I was able to continue my trip the next day.Staff and manager performance and customer service were exceptional!
My Experience
5 years ago
While Costco s tires are great and at a fantastic price, it is mostly a burden to match up with their schedule for installs or rotations. They always have the best products, and clean service, great employees who are courteous, however, the scheduling is always their downfall. Maybes its a great problem for them, as they are always busy busy busy, but for the customer, it will suffer a not so desirable rating in the process.
Jonathan O'Connell
3 years ago
This was my first time doing tires through Costco. When I called and talked with Andy he was very friendly and knowledgeable. The tires I wanted were out of stock pretty much everywhere because of Covid disruptions. After the call he called back 5 minutes later saying he had found a set of tires in one of the Carolinas! He had them ordered and I got them on the next week. My only complaint is out of the 4 tires, only 1 was set to the correct tire pressure and the sticker on my windshield also had the incorrect tire pressure. I did a "chalk" test to verify they were over inflated and aired them down to the correct PSI. I checked the torque on the lug nuts and they were in spec which is reassuring. Great price on the tires and they had a sale so I'm pretty happy.
Pro Pirate Transport
4 years ago
Lisa in the tire shop rocks! She is the main point of contact and wears every hat in the shop! She shows her crew respect and they do the same! This Costco is on point!
Jason Cech
5 years ago
Great service and always with a happy disposition. It's great that they offer curb side services such as torque checks and tire air top off.
Jeffrey Schenck
5 years ago
Very helpful. They were open when all other tire locations closed. After driving clear from so cal...we had belts showing..so had to have tires right then.
David Wahlstrom
4 years ago
Took our Tesla here and they did a great job. Very happy with the service and knowledge of dealing with Tesla's.
Jordan Everard
a year ago
Phenominal service. Very flexible and accomodating.
Dany Lowry
2 years ago
Staff went above and beyond. Andrew was professional and super helpful!
David Gilleland
5 years ago
Knowledgable people in tires. Make sure you order online prior
P. B. Smith
2 years ago
Nice crew at this location, got me taken care of very quickly.
Jeff Unger
4 years ago
Very disappointed, ended up going to J&J tire for a much better experience
Dustin M
a year ago
Great service and great prices!
Peter Ford
10 months ago
Fast and professional.
Roger and Patty Smith
5 years ago
Great prices and service!