S & S Auto Body Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jill Deppel
3 months ago
Overall a good experience. As with all local body shops, they are booked for months. The body work done was excellent and my car was wonderfully detailed as well! Would advise calling and checking on progress as communication is a little lacking. But the front desk gal is such a gem (& she's the detailer) that she made it a great business to work with!

  T L
9 months ago
If I could rate this business as less than one star, I would. My car went into the shop the first week of April. I was told my car would done the end of May. Then I was told the first week of June because they were short staffed. Then I was told the second week of June. When I drove by I noticed my car had not been touched so I called them again and they told me the third week of June. When I called again, I was told it would definitely be done the last week of June. Lo and behold, I call again the last week of June and they ve delayed it until July. This has been one of the most frustrating customer service experiences I have ever had. I feel like I ve been lied to multiple times by people I ve spoken with because there s always a different excuse for when my car is supposed to be finished. First it s short staffing, then they need additional parts, then it s a holiday so they re not going to finish it, etc. Additionally, every time I called them they told me they would call me back with updates but I never once received a call from them. I would give them more than 48 hours and then the person I spoke with would have the audacity to seem annoyed that I was calling again. I drive by this business every day and I ve seen cars that arrived after my car finished and gone. I can not say enough bad things about this experience. If you can go literally anywhere else, I think you should. I wish that I had.Services: Auto body & trim repair, Body & Trim

  Lydia Lee
a year ago
If I could give 0 stars, I totally would.My vehicle has been sitting outside their shop since June 15th. At first, they said they would begin ordering parts immediately and would begin repairs by the first week of August.By August 12th, it still had not been touched, so our insurance adjuster called to see what the hold-up was. S&S told him they are short-staffed but would start it next week.Ten days later, our vehicle is still sitting outside, untouched. So my husband called and was told they are short-staffed and will begin working on it when they can, but they can't give us a date.Meanwhile, every vehicle that has been parked next to mine has gotten in and out of the shop. We still have no updates as to whether or not they have gotten all the parts ordered or even a date as to when they will begin working on our vehicle. My insurance company gave them a check for $9000 in June to begin work. And for the past 90 days, my family of 6 has been without our primary family vehicle.We're reaching out to our insurance adjuster today; we'll look for an auto body shop that can actually commit to a start date and keep that commitment. Or maybe a shop that can at least communicate with us when they aren't able to start working on it instead of waiting for us to call them. Never once did we receive a phone call from S&S saying "I'm sorry, we're sort of staffed, we'll get to it soon." No, we had to drive by the shop to see if the work had begun, and we had to take steps to contact them.I understand that they've recently lost some employees, but if they're not careful they're gonna lose all of their customers.

  Paula Crowley
4 years ago
You need to beware of this company. We got charged $277 for a five mile tow. The lady told me it was a $90 charge if a phone call is made to check in on the vehicle. Apprentally its a 1,2,3 process so each call was $90. That's a little petty in my case. Very nice people but definitely can take advantage of the system it seems like. Especially when it's only $4 per mile for towing. Yes it was during the weekend at night but my children's car seats were in there so obviously I needed to get the vehicle out that night. I guess some people don't think about what other people are going through fully, they just care about the money aspect of it only. I thought they were better than that. But obviously not. Thumbs down!!!

  Rhonda Clarke
4 years ago
Would definitely recommend S & S Auto Body. Very kind people. Got an appointment quickly. They fixed the damage on my car and made it look perfect. Was very impressed that they not only cleaned the outside of my car, but also cleaned the inside of my car by washing the windows and polishing the seats and the door mats. They made my car look brand new again which adds to their professionalism.

  Jackie Fawcett
4 years ago
S & S is amazing. They are honest people and do an amazing job. I took my car in to get a dent in my lift gate fixed. They cleaned the inside of my car washed it, buffed everything. You can not tell there was even a dent. It looks lik . A brand new car. S & S goes above and beyond for their customers. Thank you Greg & Teresa and the rest of the crew. I will refer everyone to you guys.

  Robert Branch
2 years ago
S&S came up to Victor, MT with a roll-back flatbed and hauled my 1975 International Harvester pickup to Grenfell's Garage. Johnny is a great operator and was able to manuever the long truck around trees to get lined up with my old truck. He unloaded between two customers cars at the garage perfectly, and even had the bumpers lined up when he pulled away. Johnny is a real pro.S&S was recommended to me by a friend, and I am impressed with the professionalism of both Johnny and Theresa in the office. These people really do care about their customers and bend over backwards to do a safe and efficient job.

  Wendell Chasse
a year ago
Not happy with the service. Waited a month for my appointment to not have my car for a week,then called and got my car back. Next appointment was a week away and upon pick up I was NOT happy with the job done. Going back tomorrow morning to see how they plan on fixing this.

  Jill Luitjens
2 years ago
This place has been SO good to me. I was a nervous wreck (along with my vehicle), but they took all that stress off my shoulders. Theresa and Russ are absolutely the best at what they do!!

  Debra Stebbins
3 years ago
They are the best I was in an auto accident and they helped me so much to have my car laid to rest. So kind and respectful Staff. Highly recommend!2.

  Linsey Gariepy
6 years ago
Thanks for the ride Jonny!! This guy was awesome we blew a tire on our motorcycle in the middle of no where Montana, this guy pick us up in about 45minutes, got us back to Harley Shop before they close, and gave us a ride to the hotel!! Thank you S & S towing!!

  jeff newman
5 years ago
Excellent experience. They were responsive. They saved our vacation by getting us out of a jam quickly. Great service and pleasant people to deal with. Thanks guys!

  Tayln Lang
2 years ago
This is the second time I have used S&S, and they once again did not disappoint. Highly recommend them and will use them soon in the future if I need any body work done!

  charity car donation
a year ago
Feel like my friend was taken for a ride. It took 5 months to get her truck back!

  Christopher West
4 years ago
Great service! Good people! Amazing job on my vehicle! Go here if you need body work!

  Kris Gulman
4 years ago
They did an amazing job on my car and dealt with insurance for us. Great service!

  Mindi Marsh
2 years ago
Helpful and were able to do estimate on my car and send my info to Insurance right away

  Lori Corbett
6 years ago
Very helpful, loved the staff that helped me. Did great work on my car.

  Christie Anderson
3 years ago
Great family owned, local business. Professional to work with and they do a great job.

  melissa owens
6 years ago
The men were courteous and professional in our towing experience!

  Janet Ray Bierer
a year ago
Great people that do great work!

  Paul Morris
2 years ago
First time there, nice people with a helpful attitude.

  Geri
4 years ago
They do excellant work. Friendly and easy to work with.

  Judy Maxwell
4 years ago
Good and honest, just takes awhile

  C W
2 years ago
Very nice and efficient

  Dick Holt
5 years ago
They are.going down hill

  michael roth
5 years ago
Great service