Executive Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Connie Chestnutt
a year ago
Outstanding customer service! After the vehicle was inspected, I was provided pictures and detailed explanation as to the maintenance that was needed or suggested and make decision on priority list. They are the absolute best with communication. You know exactly what you are paying for. There are no surprises. My best experience ever going to get a vehicle serviced. Highly recommend!Service: General repairs & maintenance

  Lynn Brinkman
a year ago
Exceptional service and maintenance work. Conference call to review the initial inspection details prior to beginning work, including pictures, short videos, and pricing breakdown for each recommended maintenance activity. Very pleased with the performance of our vehicle after the work was completed.Service: General repairs & maintenanceService: General repairs & maintenance

  steve kishineff
2 years ago
This business "rocks!" Tim and his crew go out of their way to personalize the care you receive for your automobile. They explain EVERYTHING in great detail regarding the work to be done and then take the time to show you the work completed. You know exactly what you paid for!! Integrity is their priority and they put all their energy into customer service and professional service.The mechanics are up-to-date on training and extremely professional. The shop is meticulously clean and organized. Their front office (Don) does a super job of keeping you informed on the work being completed and even arranged for me to be picked up to get my car. Honestly, in the 47 years of owning a car, I have to say this is the most honest and professional business i have encountered. It is soooo comforting to know I can totally trust this business to take care of my automobile needs. I highly recommend taking your automobile to Executive Auto. You will NOT regret it!Service: Oil change

  C M
4 years ago
Tim runs an excellent team! They take care of your vehicle top to bottom. I've had the same car for over 10 years and I run it hard, lots of miles. When it needs maintenance I call Executive Auto. They've even brought it back from the dead twice, once to replace the engine and again to repair the fuel system. Their customer service is top notch. They document and photograph everything, walk you through every stage of repair and discuss options in terms anyone can understand. I am so thankful for their work. They're the best quality automotive service I've ever worked with and they've earned my loyalty.

  Rachel Willard
2 years ago
I was very pleased with my experience at Executive Auto! Tim and Don were both very helpful and did a great job providing thorough explanations for all their work and assessment of my vehicle. I really appreciated the photos they sent to me of my vehicle as I knew they weren t taking advantage of me. I d highly recommend them as a friendly, convenient, and awesome auto shop.

  Sarah
2 years ago
I was so impressed with Executive Auto that I m leaving a review before the appointment I have set up for my service. I recently moved and had to find a new auto shop. I am so happy I found Executive Auto! Tim was very professional and got my car on their busy schedule. Just from my first visit, I feel confident that they will care for my car the way my last mechanic did!

  Tym Rhoades
2 years ago
I have had Executive Auto service and repair my car for several years and am very satisfied with their good work.Tim and his crew are easy to talk to and good listeners also. I find their work excellent , prompt , with attention to detail. I recommend them.

  Don Evans
4 years ago
In a day and age when good customer service is measured by the lowest price and an understanding that normal is "not finding anyone in the isles to help us," Executive Auto takes customer service not only back to where it should be, but goes the extra mile in ALL they do! This business is FAR BEYOND just being some "good place" to have your vehicle worked on!Having managed automotive service and repair centers in years past, I would share from this view point first... "It's ALWAYS about striving for World Class customer service when it comes to retail!" Executive Auto has achieved that very goal, in my experiences with them!One last thing, if you really want to know if you can trust this organization, ask them if you can step into their shop when you visit. It's clean enough to eat off the floor! Then check out their restroom; it is the one place every lady, who's has been cheated in anyway by a shop in the past, should go to first. That alone should prove my point!I will only be going to this place for my automotive needs. Tim and his staff are great at what they do; full of integrity and can be trusted fully!Thanks to you all!

  Debbie Faulkner
6 years ago
This was our first visit to Executive Auto Service, but won't be our last! The staff is extremely friendly and helpful; answering all questions that we had. I love the fact that Tim emails pictures of the issues found and schedules time to discuss options. They even show you the damaged parts removed from your car upon pick up. It's refreshing finding a trustworthy mechanic after my previous encounters elsewhere.

  Jason Moore
7 years ago
I'm always impressed with Tim and his team at Executive Auto. My dad recommended Tim to me, after living next door to him in Florence for ten years. My dad has a classic '83 El Camino that he keeps in mint condition. He always takes meticulous care of all of his vehicles, and never trusted anyone else to do work for him, until he met Tim. He became acquainted with Tim's automotive expertise during that time. Like my dad, I like to keep my autos in top condition, but I don't have the time to do that like I did when I was younger. Tim is the most thorough and knowledgeable mechanic I've ever known. He always explains his findings in detail before doing any repairs. I know that when I take my car to him, if there's anything that needs attention, he will find it. His vehicle inspections are incredible. He always asks permission to address any problem, and gives me the charges up front. I always know Tim will do the job right. He may charge more than your average mechanic, but he is SO worth it!!

  Dan Warila
4 years ago
Great shop. I cant say enough about how up front this shop is with you. If something is broke they show you the broken part after you come to pick up your rig. They also will work with you if your on a budget we got a ton of comp charges off. When my wife's suburban ended up needing even more than we expected (we already knew it needed TLC) he ended up coming in UNDER his quote. The videos and pictures of your vehicle and daily updates make it super easy to plan around your vehicle being away, and they offer a loaner rig in the meantime. The receptionists were both super professional and the lady who was there for pick up (Cheryl) walks you through what your car had done to it. They throw in a couple treats (car wash and a special thank you in the vehicle)to make you feel special. They offer every kind of discount you can think of from military to retiree. Seriously it's hard to find something they don't do for you.

  April Thorson
6 years ago
I have been taking my car to Executive Auto Service for many years. It has 284,000 miles on and it is still going strong. Regular maintenance keeps high cost repairs down. Tim checks the whole car, not just the one "thing" that was making the noise, then I can budget to get the items done. He is always concerned about safety items. I'm confident when I drive my car it will get me there and back.The office staff is so pleasant and accommodating. And when I pick it up, it has been washed and vacuumed.

  Amber McCullough
8 years ago
I always have amazing service every time!! I have all of my vehicles maintained and repaired (repairs on vehicles are very infrequent upon me taking my vehicle to Executive Auto Services due to the close eye of the inspections that are done during regular maintenance procedures; example, oil changes.) All of the vehicles that I own are older, high mileage vehicles and in the three years of having my vehicles serviced I have only had a few incidences total and I believe that to be completely due to the dependable service given. I trust the people at Executive Auto Service and am very grateful to have such a wonderful and friendly business in my community!! I recommend them fully to anyone looking for an auto service that they can trust 100% done by qualified mechanics who stand behind their work and services.

  James Laird
a year ago
I walked in there today to see if I could get tires/rims mounted and balanced. I was told by the lady working the front desk yes, but have you been here before ? I stated no I have not she then stated they are not taking anymore customers . I found that to be strange and then pointed out they have a large military discount sign and that I am still active duty currently at 22 years and she told me there are no exceptions unless I get a reference from another customer. I told her to have a nice day .Very strange customer service. Maybe she was having a bad day. I won t be returning. Back to Les Schwab I go.

  Kaiti Doe (katieatstoast)
3 years ago
Got me an oil change, their safety check caught potential safety issues that we can now work to fix. (Edit: after service) Initially reviewed for discount. Good service, but be forewarned that a simple oil change may turn into a three day sleepover if they find something "alarming". Otherwise it'll probably be there all day and you'll have to schedule an appointment. They like $300 diagnostic tests on top of the cost to fix as well. Even if the problem is pretty obvious. If you want a rundown on everything that's wrong with your vehicle (minus low coolant) then these are your guys.

  Robin H
5 years ago
Tim and Executive Auto have been my "go to" for maintenance and repair for several years. In June 2018, they went above and beyond what they were required to do. They replaced AT NO COST TO ME the water pump, belt, and related parts that ceased functioning just 200 miles beyond the 30,000 mile warranty. They also paid the towing bill to get my car to their shop. WOW! You just don't get that kind of service any more! Its a great place and you can be sure you will be well taken care of. Thanks Exec Auto!

  Don Skillicorn
6 years ago
When my company had a work van break down on its way from Missoula to Hamilton, Executive Auto was there to save the day. They were the only place that was able to tow us quickly and efficiently while fitting us into their busy schedule. It's very expensive to have a work vehicle down. They were very quick to diagnose the issue and had a comprehensive report including a ton of photos to review with different options for repairs. It's been a few weeks since we got the van back and it's been running smooth. We've never had a company that was so thorough in reporting issues and won't hesitate to use Executive Auto in the future. Thanks for keeping us in the loop, Cheryl!

  Debbie Faulkner
5 years ago
Returned satisfied customer. Tim and Cheryl always have a smile and a laugh waiting for us. My car had broken down and they knew how much I needed it to make my 58 mile commute to work every day. They had my car back to me in two days. That's speedy service!

  Tony Nagendran
4 years ago
Tim and his crew did an exceptional job on my Ford Expedition, which had a problem that was extremely difficult to diagnose. Tim took his time and did a bunch of thorough tests and eventually found the problem and fixed it. I'm glad to say my truck is running fine.Thank You

  FernCurtis
6 years ago
We are pleased to say the we have known Tim for some years. He is always very through in going through one's automobile to make sure that it is safe and will continue to serve you for however long you want to keep it. This last time through, he had to do quite a bit of maintenance work on my car, but wow when he was done my car ran like it did 3/4 years ago. Had more power, gas mileage went back up, steering was tighter. Could not be more pleased! Thank you so much for your professionalism and friendly staff!!! Rick and Fern Curtis

  Heather Whitcomb
5 years ago
Stranded with a flat tire, not wanting to call AAA, I happened upon Executive Auto. They were AMAZING! Even that is an understatement, they made me feel welcome, helped get me back on the road and definitely gained a long term customer. I highly recommend them and will be using them in the future. I can t thank them enough!

  Ruth Noah
4 years ago
I am a contractor, so my truck is my livelihood. I took my truck in with hopes of getting my driveshaft repaired but fears of having to have it replaced. Not only did they repair it but they helped me get some other necessary work done without blowing my budget. These guys are honest and care about the quality of service they provide, i was in the loop every step of the way. I won't take my truck anywhere else!

  John Love
5 years ago
Tim is thorough, very thorough. He will share ALL details about your car, even potential problems that are extremely unlikely, just so you know and can make the best decision on where to go from there. He will call you and send pictures to help be on the same page. Honest and trustworthy. A+.

  Brooke Leonard
6 years ago
I took my minivan in the get the AC fixed, Cheryl greeted my daughters and I with a smile and thoroughly explained everything they offered including coupons and financing options. They brought us home, and picked us up when my vehicle was ready. I highly recommend Executive Auto as a local and honest mechanic.

  Alfonso Moresi
8 years ago
Just moved to Florence and needed service on my F-150 and was not sure where to go but since they are close by I took a gamble and it paid off in spades. In all my years of having vehicles serviced this shop is number one on my list, the entire staff was welcoming and made me feel like a life long customer from the minute I walked in the door to not only when I picked up the truck but with a follow up call a few days later to make sure I was satisfied with the service since they were aware of a long road trip I was making after the service. Although they are closed on Fridays they made an exception and came in on their off day to finish up knowing I had to hit the road the following day. You cannot go wrong having your vehicle serviced there.

  John Hingst
6 years ago
Highly professional and versatile skilled workmanship and customer service at a reasonable competitive price, completed to my satisfaction on the date and time promised. Needed repair parts were already on hand in the shop, and I didn't have to wait for them to be ordered and delivered from a distant supplier. Much-appreciated "freebies" included comprehensive preliminary safety inspection, carwash and interior vacuuming, and shuttle service to and from my home. I will definitely rely on Tim Rausch and Executive Auto Service for my future automotive maintenance and repair needs, and would urge others to do the same.

  Clinton Apodaca
5 years ago
What an awesome place! These folks truly are great at their jobs. I was really impressed how transparent they were when it came to what needed to be fixed now and what could wait until later. Tim was sure to quote me before fixing anything and was very pleasant to chat with. I wouldn't take my car anywhere else!

  Nancy Bevins
3 years ago
Hey, everyone, I've had the "works" done at Executive; for both my cars. And while auto repairs aren't fun....they are necessary; Tim and crew make it easy, and you can be sure you drive out with a SAFE vehicle.... and after all aren't our lives worth it!! Love Executive AutoServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Body & Trim, Engine repair, Wheel alignment, Brakes, Auto interior vacuuming, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Body & Trim, Engine repair, Wheel alignment, Brakes, Auto interior vacuuming, Oil change

  Chuck Fyfe
6 years ago
I live in Florence and wanted to use a local shop for convenience. I brought my car in with some specific problems that needed attention and what I thought was a healthy budget to pay for it. Tim blew through that budget with his estimated costs. After talking to him my head was spinning with repair costs, discounts, coupon packages and finance options. I had the feeling he was using the coupons and financing to get me sucked into a never ending cycle of repairs and expenses. Even with the coupons and discounts his estimate was about double what I was expecting. I authorized him to fix a few things but a few hours later he called with even more problems. The final insult to my intelligence was when he had us sign an insurance form because I wouldn't let him repair (according to Tim) some serious "safety" issues. I have never had to do this at any other shop.

  Trisha Fyffe
6 years ago
I highly recommend Executive Auto Service. I feel like the service we received went above and beyond. They took great care in explaining and showing me what needed fixed on my van. I will definitely be bringing my vehicles back for future service.