Butte Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Peder Horner
a month ago
I have had nothing but great experience with my Toyota 4Runner at Butte Toyota. Their service department is top notch - they are punctual, honest, and up front about all issues surrounding my service appointments. We are very happy with this dealer and highly recommend them!

  Apache Viking
a month ago
My 2019 Tacoma had a loose mud flap, pulled in walked inside and asked a Tech to help me. He immediately went outside and said you have lost two fasteners , the flap was almost failing off. He then got two new bolts put them in tightened them up and as good as new!What amazing excellent service! These guys are on it, their customer satisfaction is exceptional!

  Katie Lysette
2 months ago
Ryan recently sold me my Rav4. Cant say enough nice things about him. He was kind, responsive, not pushy what so ever and honest. He went the extra mile on this sale for me, and I can't thank him enough. I was treated with kindness and respect by all the team members at Toyota Butte and would gladly do business with them again.

  Robert Ferris
4 months ago
I drove out here from Seattle in 2021 since they could get me the exact 4Runner I wanted at MSRP (everywhere else in Western WA wanted +10k over MSRP). Craig was able to get the exact trim & color & options I wanted. Overall a great experience & would return to buy another Toyota from here.

  Ty Walsh
4 years ago
Great selection of vehicles and amazing service. Their service department was friendly and accommodating. Their sales team worked with my needs and got me a car I love for a great price. Loved mu experience here.

  Yvonne Wilson
3 months ago
I purchased an amazing 2017 cadillac xt5, and very grateful Craig was such an excellent salesman!!! He deserves a five star award. There was a bump in the road driving it home and they did everything possible to fix it and picked up and delivered!!! Amazing dealership. Everyone at butte toyota was extremely professional and very friendly!!! I'd purchase from there again if I ever do

  Efrain Ruiz
a year ago
Dishonest service area, sent vehicle out missing equipment and never informed me. I don't care that it's a $25 oil cap, I care that there was no attempt to have it resolved or informed " Your vehicle is missing a part that we can quickly and easily replace". If something this small was neglected, then what was neglected on the larger jobs.I try to give shops a chance, people are people things happen. But after so many disappointing interactions I will no longer do any business with Butte Toyota or any of its other shops. The truck is going in for further inspection to see whatelse may be missing or neglected.

  Nikia Schroeder
5 months ago
I ve gone to Butte Toyota for 3 years now and this experience made me never want to visit again. Initially I asked for my scheduled regular maintenance and if they could rotate my tires because last time they marked on my MPI they rotated them but I had a small air leak in the same exact tire when I brought it in so I knew it wasn t rotated. The service coordinator said he would tell the techs to get it done. When my vehicle was done they still did not rotate the tires, as my husband marked them. I called and complained to the front service desk about this and he said he specifically told them to rotate them per my request. So I came back the next day to get them rotated and the front service desk tells me he talked to his techs again and they said they rotated them. I told him no they did not rotate my tires my husband marked them, and all tires are in the same place when I brought them in the day before. After they finished rotating them Nick comes out to tell me they are finished and that he watched them rotate the tires this time. Then he proceeds to give me an excuse about how my husband marked the tire valves so I ve must have believed somehow they weren t rotated but they were and that s the only mark he sees. I stopped him and said no I have numbers marked on the actual outside of each tire and they were not rotated. I did not appreciate him trying to tell me 3 different times I didn t know what I was talking about. Makes me wonder how long I ve been paying them to do stuff to my car and they aren t actually doing it.

  Kate Glasch
9 months ago
Just purchased a Highlander from them and had a great experience. Craig went above and beyond searching for the right vehicle for me. Robby also helped seal the deal when Craig was out of town. They were very communicative, helpful, and professional. Financing was also quick and easy. Fast and easy process all around thanks to Butte Toyota!

  KSS
7 months ago
This is a first rate dealership. The sales associate was outstanding, courteous, and knowledgeable. The sales manager was accommodating and helpful. The finance staff was extremely professional and proficient. This is the best dealership experience I have had in 40 years of buying vehicles. Thank you Butte Auto.

  Hannah Hartsog
7 months ago
I would highly recommend Kirk at Butte Toyota. He went above and beyond to help me find a vehicle. With the recent vehicle shortage our journey took a year and he always kept me in the loop and never gave up trying to find me something. He was super knowledgeable and was always very quick to respond to my 10,000 questions I asked. If I could give 10 out of 5 stars I would.

  J R
8 months ago
On our way back to New York, our car's thermostat started flashing, and we were concerned that we would not make it home and getting it serviced at a Toyota dealership would be costly. However, to our pleasant surprise, this was far from the norm. Caroline, Amber, and Decker treated us with utmost care and respect, even offering a courtesy car for us to grab a bite while they ran a diagnostic check. Decker, our car technician, was a true blessing. He handled our car with such diligence and attention as if it were his own, instilling confidence in us to continue our journey home. I must say that I wouldn't hesitate to have my car serviced from Butte Toyota. I highly recommend them!

  Lynn Rugheimer
2 months ago
Repaired our vehicle, explained the problem. Really appreciated the loaner vehicles during a stressful family time.

  Jeff & Heather Jex
a month ago
Nick was wonderful to work with, quickly identified the issue and got it fixed quickly during a road trip.

  Anginette Bromlie
3 years ago
We will NEVER go car shopping anywhere else again! Tyler and his crew are phenomenal, helpful and truly care about their customers, and go THE EXTRA MILE for you (and your older parents). A great experience all around. Thank you Butte Toyota! You are the best

  Brandi York
11 months ago
I had an amazing experience with the service department at Butte Toyota. A friend from out of town was having some trouble with her Rav and they were able to get her vehicle inspected within an hour of our call and discovered that something had happened to her front brakes. They fixed the issue right then and we were able to continue on a planned road trip. Thank you!

  T MUR
6 months ago
Service department quickly and efficiently took care of a door lock issue my elderly Mother was having as she was traveling to Mexico from Canada. Thank you, much appreciated!

  Luke Cordingley
5 years ago
Ran the very scammy and dishonest "Money Carlo" advertising scheme (Google it). It is very easy for those who do not read fine print to be duped into thinking they've won a cash prize or vacation package (also a fine-print scam). Earlier this year I had a great experience at this dealership during a test drive and the sales person was very nice. Whoever made the decision to run this predatory advertising campaign should be ashamed. I encourage others to leave one star reviews so dealerships will end this dishonest practice.

  Dan Olsen
3 weeks ago
We're a Toyota family (currently 6 Toyotas) and I'm glad we have Butte Toyota serving Butte. First Tercel Wagon 1981, latest 2018 Tundra. Also have a 2007 RAV4 with 234K miles on it and it is running great.We were looking to get a 2024 RAV4 Prime, but Toyota Corporate won't allocate any to Montana dealers! I worked with Butte Toyota, but they're hands are tied. I have to buy outside Montana to get our next Toyota! (through no fault of Butte Toyota!).Anyway, we wanted to "try on" one of the new RAV4s to see if I would fit in it. I walked in and was greeted by Brian Farmer and explained my dilemma. He was very professional and courteous and allowed us to "try one" one of the other RAV4s, even though Toyota wouldn't let him sell us a RAV4 Prime.The Sales manager has also been helpful and pledged that even if we had to buy elsewhere (through no fault of Butte Toyota), they'd be happy to service our new RAV4 Prime. I recommend Butte Toyota! - Dan

  tim baxter
8 months ago
Here is my experience:I purchased a 2017 Nissan Murano in early Dec 2022 and have put on 8000 mi driving mostly to and from work.The salesman stated there was a bumper-to-bumper warranty to 150000 and drivetrain to 200000 and that they did a 150 pt inspection on the vehicle before I purchased.The vehichle has a vibration crack in left quarter panel nowthe passenger front seat threads are tearingthe healights are fogging upthe struts are going outThe above is NOT covered by the warrantyAlso the differential seals are leaking and after fighting with them they are fixing at thier cost.I WILL NEVER PURCHASE ANOTHER EXTENED WARRANTY or vehicle from them as I feel I have been lied to and manipulated. They sold me a lemon.. Can't wait to see what is next on the POS.

  S NewNew
8 months ago
Purchased a car, a 2019 Chevy Equinox in 3/23. Check engine light has come on 4x. The last time it came on I was driving away from the dealership AFTER it was "repaired". At this point I feel like they're putting bandaids on to get me to the end of the warranty and then I'm gonna pay big outta pocket for a lemon. Don't reccomend this place AT ALL. GO SOMEWHERE ELSE!!! A bunch of young kids just tryna make an easy buck from your hard earned money.

  Ashley Nicole
8 months ago
Although it was unfortunate my car broke down and I needed quite a few things fixed. Nick was exceptional at keeping me updated. I will never go to anywhere else in town for service besides Toyota!

  K C
a year ago
Great customer service. I came in from FL and I was overdue for an oil change. I also had a little bit of a cosmetic bumper issue that they temporarily fixed till I get it replaced. Saved me lots of money for now. Very pleasant and kind. Thank you!!!

  T.C. Smith
3 years ago
The service department was incredibly accommodating today. They helped me get back to work quickly with a shuttle. The shuttle driver was friendly and personal, and all the staff I interacted with provided a positive experience. Their evaluation of my vehicle was very thorough, and their recommendations were spot on.

  Jessica Jurek
a year ago
My car broke down right outside of Butte Montana when I was driving from Washington to Minnesota, after realizing it was not fixable I called the Butte Toyota dealership and spoke with Kirk, I explained my situation and he was beyond helpful. He gave me numbers for a taxi service and went above and beyond to make sure I was taken care of. As it was close to closing I stayed the night in Butte and went to the dealership right away the next morning and spoke with Kirk face to face, he helped me get into a RAV4 which I love and was extremely helpful and knowledgeable. He was the best salesman I ve ever worked with to this day. I would highly recommend him to anyone!

  Charles E
9 months ago
If you want to over pay for your new car or have to negotiate the price down to what you were originally quoted. Shop here! I am not a fan of the car salesmen tactics and will not be buying from them again.

  David Carr
a year ago
I had a major problem with my Tacoma and the people at this dealer took the time to work with and the non-toyota extended warranty that another dealership had misled to buy, thinking it was a Toyota extended warranty. The service people worked with the warranty company to get them to pay for the expensive repairs.

  James McCarthy
a year ago
Paid almost $200 for an assessment that said I needed to change my front diff fluid and quoted me for a $1000 part with no solutions for a quick easy fix on my 4wd I figured out on my own. Support a local business and go elsewhere to fix your rig.

  Greg Backus
2 years ago
We are on family vacation from Wisconsin. Our sienna was over 1,000 miles past due for an oil change. I went to the service center to see if they could squeeze us in this morning because we had to leave to meet family due to an emergency. Eventhough they were very busy, they understood our situation and said they would squeeze us in. The staff was extremely professional, courteous, and understanding. I am so thankful that this business cared on a personal level and did everything they could to get us back on the road ASAP. Service like this is extremely rare now-a-days and needs to be applauded. Thank you so much!!!

  Travels with Delaney
3 years ago
We are out west traveling with our RV and stopped at Butte to look at a used Tundra we saw on there website. Kirk was great to work with. He was straight forward and didn t play games. The entire staff was so friendly and accommodating. This was one of the easiest and most straight forward buying experiences we have ever had at a dealership. We left with a new to us 2017 Tundra and love it! We wouldn t hesitate to buy here again if we were ever in the area. It s a very well maintained dealership with great people. Thank you Kirk and Butte Toyota!