NAPA Auto Parts - Poison Creek Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kain
3 years ago
Greet you right when you walk in. Chris helped me out with my interior paneling and knew exactly what to do. O Reilly s and Autozone did not have the right fitting clip, but NAPA had a great book available to help compare and find the right size I needed. They could use a bigger selection of bulbs as they didn t have the right fit for my rig.

  Keith Garcia
3 months ago
Young lady named Kia, at their Main street location stayed an extra 5 min after closing on a Sunday to make sure I received the parts I needed to get my vehicle running correctly. Thank you.

  Leif Wickland
4 months ago
I walked in and asked where the parts I ordered were. They said they didn't know, but kept looking. It took me a couple of minutes to figure out I called a different shop. I was in the wrong place. They didn't make me feel like the dummy that I was.

  Mike Banderob
4 months ago
Always helpful and respectful and always almost have the past I need for my older truck

  Andrea Whisler
a year ago
Super helpful! They put wiperblades on. Didn't have a part and told me where to buy it online. I felt very comfortable in this store.

  Gina Geise
3 years ago
Let me start off by saying I didn't expect much, only because I had been to 2 other auto parts stores looking for some very specific mirrors for a very old motorhome and no one had been in the least helpful to me. MIKE greeted me kindly and immediately went to work, trying to find exactly what I needed, and if that didn't work, well by golly he was going to figure out what would. He was kind, funny, and most of all he treated me like a customer. It didn't matter that I'm a woman who might not know what I'm up against. He was kind, courteous, and willing to spend the time with me. I haven't experienced customer service like this in a long time. And now, I'll be a lifelong customer. Good on you, Mike (I'm sorry I don't know your last name). Thank you!

  Douglas Willis
11 months ago
These guys are always super helpful and friendly. They get you in and out quickly.

  Steven Atkin
2 years ago
The Napa's here are very good and well stocked. They also have a distribution center in 4 corners that aids in getting your parts quickly. They do a bit better on electrical supplies than the others as well.

  Dusty Dettwiler
3 years ago
These guys have always been very helpful and friendly. There has been several times that they have helped diagnose issues with my suburban then helped me figure all the parts and tools I will need for the job. Often they will come out and walk me through how to do the repair if I have questions on the process.

  Nick
3 years ago
Staff are super helpful. Was looking for a part and the guy helped me find it. But went beyond that and also found a different part that accomplished the same think at a much cheaper price. Its not often that a sore will help you save money.

  Graham Groshart
7 years ago
I had a NAPA Legend Premium battery that began to fail within its warranty. I had read the warranty and understood the terms and was pleased to have that honored with replacement on a prorated cost, just as described (It was past the free replacement, but still within terms). Quick, informative service. Also, having your receipt is instrumental in any process like this.

  Waverly Olson
a year ago
I've shopped at Napa Auto parts for years and after today's interaction and your non willingness to cover something that you said you would cover and should have covered when I brought the part in a month ago I will never shop there again.

  Megan Coburn
5 years ago
Napa is always so helpful! They are great about deliveries to local shops, which is my personal favorite, because their little decal-covered cars stick out so much when they run around the streets downtown. Prices are good and service is hopeful even when they can't be helpful. If you have a question and can't get the help you need right off the bat, make sure to ask everyone currently on shift - someone is guaranteed to know what it is you need info on, or know the guy who does. #letsguide

  Jim Ward
5 years ago
Always seem to have the right parts. Generally good advice. Today i was exceptionally impressed with the new hand from Great Falls (forgot his name) who took the time to double check diagnoses on a Dodge pick up steering issue and ensure the correct parts were ordered. Come to find out he has 15 years experience in suspension!

  J Anen
5 years ago
I needed 2 new batteries for my f250, there was a deal on the website that would have given 20% off if I reserved online and picked up in the store, for $300 worth of batteries that s pretty significant.We are traveling and I couldn t get the website to load properly on my phone, but upon arrival Ed B was dismissive about the online discount and told us he would give us a comparable discount in store.I went out to pull my old core returns from the truck while my wife finished the transaction. Ed gave her no discount, and when she asked about it he insisted that he had given a discount and made her feel uncomfortable so she left with the batteries.Well, we lost out on a $60 discount thanks to Ed and his misleadingly my wife. I ll just go to Oreillys next time and get the superior Motorcraft batteries at the same price.Thanks a lot Ed.

  Peter Dutkowsky
5 years ago
I have shopped here before and been impressed with knowledge and parts availability.Today I found out they gave me the wrong lower ball joint after I had it all apart and no extra vehicle. I called, within 15 minutes Mike pulled up at my house in his personal truck with the correct part.I won t be shopping anywhere else for auto parts in Bozeman anymore!

  Tom Langmo
3 years ago
The staff at the Bozeman Napa are very helpfuland have had nothing but fantastic experiences with them. Joe behind the desk has been great to work with and appreciate his customer service!

  Madi Schumacher
2 years ago
Karl helped me get the parts to fix my pigtail on my truck and set up the wiring as much as he could to help me! Best service I ve ever had at an auto parts store!!! Highly recommend :) thanks Karl!!!!!!

  Sean Clearwater
10 years ago
NAPA Bozeman has consistently tried to ring me up with the most expensive brand of a part I am looking forward to. They will only tell you that there are much less expensive brands available if you ask them directly.For example, I went in to by an air filter which I know they have for $4. The cashier retrieved a NAPA Gold for $14 and tried to ring me up. I asked about cheaper brands, and he told me that there was a NAPA Silver for $10. I asked him, "What about the ProSelect?" Only then did he let me know that it was available, in stock, for $4.This has happened to me 4 times in a row. This is not a coincidence and I can only believe they are doing this purposefully to snag $ from unsuspecting customers.I do not like businesses that you have to watch to keep honest.

  Edward Grunwald
3 years ago
Probably the best auto parts store in town. The employees take the time to answer questions and help you solve your problem without being too arrogant, which is my much welcomed for this DIY auto repair guy. Thanks NAPA!

  Sean Kretovics
3 years ago
They either have the stuff you need or can usually get it within a day. Knowledgeable staff. Sometimes it just takes a while for someone to come to the counter and help.

  Kris Miller
4 years ago
Always great service here and needed a special socket and they didn't have a single so he opened a kit to get me what I needed.

  Hans B
7 months ago
Nice and friendly staff helping us.

  Jason Buehring
9 years ago
Reply to dean S thermostat comments. When Dean notified us that his mechanic had found the thermostat defective and wanted his money back plus labor Napa asked to speak with his mechanic.Upon speaking with the mechanic we did confirmed that Dean indeed have an over heating issue. The cause however was not the thermostat. The mechanic had found that the impeller on the water pump was broken and it was not moving water causing the over heating issue. further more we put the thermostat in boiling water and it opened. We did not pay any labor as the part was not defective. We did however offer to refund the purchase price of the part.

  K
3 years ago
Best auto parts place in town based on my experience trying them all. Super helpful employees that aren't in a rush to ring you up.

  Michael Anderson
4 years ago
Joe was super helpful and very knowledgeable! If you live in the area and need parts I'd give them my continued business!!! Thanks alot Joe and staff.

  Mike Kiedro
2 years ago
I always get great service here and they always find what I need. The only place I'll go for parts im town.

  Chris
12 years ago
My first trip to Bozeman NAPA clinched the deal. The staff is knowledgable, friendly, and helpful. They even had the obscure part I was looking for. I'll be back!

  MJ O
4 years ago
The guys here are great to deal with. Don't like the location. I prefer the one in Belgrade. Can't go wrong with Napa!

  Bryan Johnson
6 years ago
Napa was just awesome I had gone to O'rally and Auto Zone to be treated rudely. The napa Guy was just totally awesome and helpful showed me what to do and what i needed to get to get the job done Thanks Napa