MasterLube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Austin Williams
2 months ago
Man these workers killed it.I went on an extremely busy day in which everyone in Billings seemed to be seeking an oil change. That said, all workers were kind, courteous, and thorough with their work. Start to finish these professionals provided excellent service in a timely manner and with a smile on their faces. I was in and out with top notch service in a timely manner even when they were swamped.I have been going to MasterLube for a while but I was beyond impressed with this crew on 1/30/2024! Give these workers a raise cause they deserve it!

  Megan Wagner
a month ago
I went to MasterLube yesterday and I was having an awful day and an anxiety attack and the staff there was amazing and the manager Brittany (sorry if I spelled it wrong) was such a blessing and beautiful soul. They treated me so well. I will never go anywhere else to get my oil changed after my experience there yesterday. Thank you so much!! You didn't judge me you treated me so kindly and I will never forget!! Thank you so much

  Shannon Benjamin
a month ago
The girl power in this place in infectious!! So quick, so skilled, so confident, so boss. Super quick and super complete. Come say hi to the team on 16th and Grand for a quick oil change for spring! KUDOS.

  Andrew Cooper
4 months ago
Had my work vehicle in to replace a couple batteries, price was half of what their competitor quoted for 2 high quality Interstate Batteries. The ladies worked hard to get fleet approval in a timely manner and the battery swap was completed without incident!!! Thank you!!!

  Amy Bailey
5 months ago
I love that everyone working on my car is a woman! So freaking awesome! Very quick and awesome service! Reasonable and took less than 20 minutes! Way to go ladies, you rock!

  Sean Mcquillan
5 months ago
Masterlube was awesome! I pulled in and the service tech knew which weight oil my car needed right away (which I verified). They showed me my engine air filter and didn't try try to up sell me on a new one when it wasn't needed. I was done in 20 minutes. This was my first time there but I will be back.

  Vivian Holbrook
4 months ago
I ve been going to the Grand Ave Master Lub for years and to have an all women crew is outstanding! They are extremely knowledgeable, courteous and professional!! I ll continue to take my truck there!! I trust them with my baby !! Thanks

  William Pugliano
a month ago
Called to confirm needed repair and flush..told absolutely...arrived to be told they don't do that work on my vehicle.

  Anne Custard
3 months ago
Blown away at the efficiency, communication, and skill exhibited by technicians. Very clean service areas, courteous service.Seriously, go here for your service needs. Now.

  Arlene McCann Kordick
5 months ago
I have been going there 10 years. Today I was told that the last person there put my oil filter on wrong and they can t get it off. They wanted me to go downtown to that Master lube which is way out of my way! I asked them to put in my fluids and the blond girl said she did. When I looked at the windshield washer it was empty so I asked her to please fill it. She lied. The 2 women there are incompetent ! They also lack interpersonal skills to deal with the public!Services: Auto windshield repair, Air & cabin filter replacement, Exhaust, Auto engine diagnostic, Air conditioning, Oil change

  Tara Cook
7 months ago
Knowledgeable staff & a local business who continues to support their community. Friendly & caring staff.One of my most recent visits helped me with my daughter's windshield wipers, they were sold out & directed us where we could purchase...a bit of long story as the store who sold them to us gave us the wrong wipers... Masterlube got it all figured out & installed them for us.Service: Oil change

  Valerie Dvorak
6 months ago
I was surprised how fast and efficient they were. Very friendly. You don t see that much any more when getting your car serviced.Service: Oil changeService: Oil change

  Papa Squat
2 months ago
Scratched my windshield, said it's my fault. Total lack of accountability. I wouldn't take your vehicle here.

  Luis Montoya (Michael)
a year ago
Awesome!!! Seriously in and out in 10 minutes! Great service! They actually pulled the air filter out and brought it to me to show me how dirty it was so I could make an informed decision! God bless them! Great people, great price! Great experience!

  JoAnn Martian
a year ago
I went in for a full service oil change this evening and received excellent service at the 16th and Grand Ave location! I didn t catch the names of both of the ladies that helped me but I believe one of them was named Kitsalee. Both ladies were very knowledgeable, efficient, kind and professional! They were both very patient with me when I wasn t sure how to reset the oil life on my vehicle and she even helped me get my window rolled back up as it was stuck down from being so cold outside. Overall great experience and I will be back! Thank you!

  Mary Kennedy
6 months ago
Every time I come to this business, the customer service is wonderful. They are helpful, cheerful and I always feel that they are attentive to my concerns. Thank you!!!Services: Tires, Wiper blade installation, Oil changeServices: Tires, Wiper blade installation, Oil change

  Joel Gaskins
10 months ago
Quick and observant and helpful. Price has went up at least 20% from what it was last time I was there. My 8.7% cost of living increase definitely isn't keeping up with inflation. Such is life!

  Thalia Jones
2 years ago
This location is really close to my work, so both my boyfriend and I have used them several times. For the basic oil change, yes, they are quick and fairly priced. But on MULTIPLE occasions, they have listed services as completed when they weren't. Examples include checking fluids: I was told my washer fluid was topped off...and ran out 2 weeks later (with limited use).Most notably, my BF specifically asked for his tires to be checked when dropping off for an oil change. The receipt said they were checked and OK. Looking at them, they looked low, so we asked - "Yup, all filled up to 40psi!" We requested a recheck.... whaddya know, they were 20, 25, 30, and 35 psi.To top it off, the manager was on site and told us "everything was good across the board." After they checked the tires in front of us and found that wasn't the case, the manager said "he wasn't in that bay"... out of two bays.If you want JUST the oil change and expect zero extras, this place works. But don't trust what they "say" they checked, which is alarming considering certain checks are safety issues. The two examples above have not been unique.Services: Tires, Oil change

  Kate Olsen
a year ago
I took a car I was interested in buying to get a courtesy check, and Andrew helped me figure out some of the particulars of the car ON TOP of making sure this was a good buy for my family. Super quick, and very friendly. I would recommend getting your car taken care of by this store! Thank you guys!

  Lauren Cabrera
2 years ago
Natalie was beyond fantastic & knowledgeable! Perfect experience from top to bottom, can t recommend highly enough. They were busy but still took the time to give my vehicle the necessary attention. Natalie even caught something that my last check-up at a big name oil service missed. Grateful for this awesome business!

  Billings Cvs
a year ago
I delt with one of the most rude, blunt cashiers ever, she rushed through the whole list and didn t answer any of my questions I had, she also left water drips from cleaning the windows all over my car making it drip dirty water on my clean car!!! Her name was Catzulli. She should not be in customer serviceService: Oil changeService: Oil change

  Ashleigh Hurst
a year ago
The staff were so friendly and professional. Offered me coffee, ice cream and cold water while I waited. They were patient with all the questions I had and clear about things they needed to share with me. Keep up the great work MasterLube Service: Oil changeService: Oil change

  Erin Riveland
a year ago
This is a training center, apparently. Great got to start somewhere, but a couple of years ago, they changed my differential over torqued it and found out by laurel masterlube that it happened, and they can no longer check my fluid... said they noted it on my 2014 terrain ... asked about it later on and said they knew nothing.. quit going went to Dons.. I can't wait to pay that bill to get it drilled... at least when dons messes up, they own it and get it fixed.. nothing here..120 oil change I expect better than this

  Nelly Nicol
9 months ago
MasterLube has always been a great local businesses! Great service and I've checked around for pricing... They beat everyone.Service: Oil changeService: Oil change

  MiAnne Cook
3 years ago
Grand Ave is usually my go to location. Matt and his crew are always so helpful. Recently Matt helped change out a burned out bulb that needed replacing since I didn t know how to. (My daughter couldn t take her driving test without all the lights working.)Always great customer service. If something needs to be done and it s not something that they can do, they will recommend where to take it to. Matt has even spoke with my mechanic about concerns that I ve had and been able to describe the problem(s).I will continue to have my vehicle serviced at MasterLube. I ve been a customer since 1999, and a former employee. It s a great place to work at.Service: Oil change

  Cody Willis
3 years ago
Quick and efficient... they do a really good job for the price. Only reason this is not a five star is because they did have me start my car with no oil in it. I noticed it had no oil pressure and shut it off. It only happened once and I ve been going there for years. Overall not a bad place.

  Andrew Sleet
4 years ago
Got an oil change done in 8 minutes. Friendly and nice efficient staff. Professional all around. Will definitely be a regular customer. No charge for labor for air filter swap (unlike dealerships). 5 stars all around.

  Jen Jackson
3 years ago
The staff was friendly and they worked quickly. However, when they gave me the checklist on what had been done, nothing but the oil was changed but things were marked completed or changed. My oil filter was not changed but the paper said it was. Windshield wiper fluid was not filled but again it said it was. The car wasn t vacuumed nor was my air filter checked. A business like this should be honest. I will never go back to this location!

  Douglas Garrison
7 years ago
They got me in and out quickly, but didn't tighten up my air cleaner assembly properly so my check engine light came on. I found the issue on my own and tightened it down. They made a mistake but were more than decent about it.Great customer service.

  Jacqueline Crandall
2 years ago
I was extremely happy with the service on my car today. They will forever have my business. I would recommend them to everyone I know. They were all very friendly and so quick.Services: Air & cabin filter replacement, Tires, Oil changeServices: Air & cabin filter replacement, Tires, Oil change