O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessie Rowland
4 months ago
Jacob was amazing and very quick to help me get my battery swapped out!

  Brandon Adams
3 weeks ago
It's a coin toss half time you get right part other half u gotta go back to get another one

  Ozark Hills Rider
2 years ago
Thank you O'RILEY'S for being open on July the 4fh. My shifter bolt broke, on my motorcycle, and you had the bolt to fix it. I would have been stranded without you.

  Lucy Cooper
8 months ago
The guys at the willow springs O'Reilly's are not very bright if I was the regional manager none of them would be working there in order to work in a parts store you should have at least some general knowledge and experience with automotive

  Donna
a year ago
My husband and I went to the Willow Springs O reillys this past Sunday at about 10:00 am. When we pulled into the parking lot there were about four guys in a circle just standing outside the store talking. My husband went in the store and about five minutes later I saw him come back outside and ask the guys if they were working and instead of going in the store to help him, they stood there and asked him what he needed! I was dumbfounded! The guy that walked into the store to help didn t even look like he worked there, he was wearing grubby looking sweatpants and a hoodie that didn t eve have the o reilly logo on it. The customer service at this location is horrible! They need some competition or they need new management because it is disgraceful.

  Bobbi Fuller
a year ago
Needed to run a diagnostic on my vehicle, I lucked out and had the part I needed in store. They had me all set up and out the door within 10 minutes. Great job!

  Eli Golden
2 years ago
Worst experience and they have lost any future business out of me after this experience. I went in this morning looking for help with a fan blower issue which to be fair O'Reilly has always been my go to. and it was always a pretty nice experience having guys like Cory go above and beyond for you sadly its no longer the case it seems. This morning I couldn't get even a welcome as they seemed busy putting a single order together focusing on that instead of a customer probably 5 minutes plus of them just walking around not even a greeting while the store manager eddy just watched things go down and did nothing. when finally when a young man asked me how he can help I asked if they would mind helping me by hooking up my wife's car which we use to take our kids to school.His response was both incompetent and unacceptable plus the fact the store manager didn't seem to care about the kids response being I don't know how to do that out of an employee which according to my wife is typical of this kid. So in my opinion they don't want mine or any one else business and that's fine by me I will share my experience and not give them any business this experience was deserving of no stars but I could not submit this review.

  Phil Ponder
a year ago
Rude! These people have to be some of the rudest people in the business. If you need assistance it's like I have interrupted their whole life. I was warned by others. It must be the management because several have the same poor attitude. I live in Willow so this is not good but I do vote with my dollars and Willow Springs, O'Reilly will not get one more dime of my money!

  Cheyenne Skinner
2 years ago
Everyone who works here is super nice and will ask you if you need help. They will do the best they can with the knowledge they have and try to explain things to you so you understand. They will help you put parts on your vehicle or make sure you know how. They almost always have the part you need if not they can order it for you.

  Pierre Singleton
9 months ago
Bathrooms are dirty, one of the 4 staff was rude. However, overall not a bad spot to pick up parts.

  Hula Flames (Mr. it s hot)
a year ago
Bulbs great service, public restroom use auto zones tools and repaired in parking lot. Great worker gave me hands on assistance.

  Eva Kollar
2 years ago
Like a normal trip to O'Reilly's you can always count on a return trip before your vehicle's fixed due to their lack of ability to give you the proper part the first time followed by a bunch of hollow empty I'm sorry no they're not sorry that you had to find your own way back to the store to completely be irritated by their lack of competence

  Hard Life
a year ago
They are always there and always have the parts on hand or can order them and have them the next day always very helpful you need a part this is where to go these are the people you talk to

  Tenshi Nein Akuma
3 years ago
I would give it 5 stars on customer service because the woman in there tries her best. She's great and very helpful. I give it a 4 because of the availability of something's are not available in store.

  Kurt Barry
5 years ago
Usually helpful if not always the most knowledgable. Unfortunatley prices have jumped 30% to 50% over any other place on both parts and general supplies in the last year. I pay half or less than half on fluids at walmart and almost always half on parts from amazon if im willing to wait a little. Sometimes they will comp prices but its almost more work than its worth.

  Jefrey Allen
2 years ago
Staff at time of visit seemed very young and not very knowledgeable about the products they have on the shelf let alone the parts involved in the repair. Hoping it was just a bad timing thing rather then a normal expectation of services.

  Earl Bennett
2 years ago
Good store have or can get fast most things looking for good friendly employees, some on shelf stuff little high but save time not going to other side of town for another stop for it

  Dianna Clifton
3 years ago
I'd like to thank Nicholas Ripsam. We blew out a trailer tire with 3 horse's at 63 & 60. Nick loaned us his personal floor jack, jack stand, & 4 way. He'd never laid eyes on us beforehand. Goes to show you there's still good people around. And GOOD PEOPLE make GOOD EMPLOYEES. Thanks again Nick. We'll pay it forward.Dianna Cliftononon

  Chris Watson
6 years ago
I sent my wife to buy a battery and the manager sold her the most expensive one he had after she asked for the cheapest. Taking advantage of the fact she didn't know there were cheaper batteries in stock. Needless to say we won't return.

  Benjamin Smith
2 years ago
Moving across the country and got some bad diesel, stopped by these guys 15 minutes before closing and they were chipper, helpful, and even fun. So grateful for their help!

  Aj Ebert
11 months ago
out of all the O'Reily's i have been to i would have to say this is one of the better one's.

  PHD Benjamin C Harrison
4 years ago
I have used this store for a while now they are both Knowledgeable and friendly and will go out to help you find the right parts you need.

  Cotymae Vincent
8 years ago
I broke down in the ice & snow half way to cabool with my infant twins and they quickly delivered an alternator to us on the side of the road! They truly care about their customers!

  Phillip Anderson SR.
5 years ago
Great store, I have been dealing with them for the past 12 years and will continue to do so.

  Helen Lucille
5 years ago
Friendly and helpful even though we were returning an item. They even helped us find the correct rebate form for a purchase we were making

  Steven Bales
5 years ago
Great service friendly,prices are somewhat Higher but that's common here because it's the only auto supply store in about 15-20 mile radius.

  Brandon
4 years ago
Great atmosphere! Employees were friendly and helpful as well as knowledgeable on the parts needed then how to install them.

  Mike Poch
3 years ago
They had what i needed and the guy at the counter was really helpful answering all my questions I had.

  Country 93
2 years ago
Guys were nice even though i knew they wouldn't have what I needed we made it work

  Jeff Feldmann
a year ago
This place is terrible. (Ben)Assistant manager can't even get a oil filter right.He has terrible attitude