Chris Auffenberg Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ken Aydelott
3 days ago
Jordan in The service department took outstanding care of me. He explained everything they were doing to my truck in detail and there were no surprises. My truck repairs were completed one day sooner than I anticipated.The gals that set me up with my rental car were both awesome!!

  Sharmella V
a month ago
We worked with Joshua Kierns to find our Navigator and he went above and beyond to help find the perfect one for us even when it meant going out of state to get it! He was very responsive from beginning to end and always followed up on every detail. He s very honest and upfront and even pointed out a small dent on the new vehicle which they offered to fix for us free of charge. The whole buying experience was smooth and stress-free and I definitely don t regret going with them. Highly, highly recommend!!

  Andy Vitale
3 months ago
My wife and I would like to give a huge shout out to our amazing salesman Andrew at Auffenberg Ford in Washington! He was very knowledgeable on all aspects of cars, but wasn't the "pushy" car salesman, and he made us feel comfortable the entire time. He even let us test drive a vehicle for 2 days. Ultimately, we couldn't make that one work, but he found us pretty much the same vehicle (different make) with fewer miles and even more features for a lot less. If you are in the market for a vehicle, we highly recommend you reach out to Andrew and tell him Andy and Abby sent you. He'll treat you right!

  Lori Contarini
2 months ago
Just purchased a new Bronco Sport. David York is an outstanding salesman. He is not pushy and makes sure you are happy every step of the way. He is such a nice person and makes sure you are happy with the vehicle you are purchasing. The process was seamless and took no time at all to be on the road with my new vehicle. Thanks David for being the awesome person you are.

  James Schmidt
a month ago
Excellent service. Made appointment online and it was a week out, so I called and Mike Skyler was able to get me in the next day for our 2015 Ford Focus that needed the TCM replaced. Dropped the car off that night and they got it in a fixed the next day and called me when it was done. Not many dealerships will call you when your vehicle is done. Most of the time you have to call them repeatedly to find out.

  Gary Banderman
a month ago
Great service. We purchased our son s first vehicle and they included him in the entire process. David our salesman did an amazing job. It was such a great experience we went ahead and purchased a second vehicle the same day!!!

  Brenda H
3 months ago
I had a great buying experience at Chris Auffenberg. Joe, David, Scott and James were helpful, courteous and professional. They helped locate the car I wanted and had it available for a quick and smooth pickup. The entire experience was great! I don t buy cars often and this was an easy, no pressure experience.

  Louis Fuesting
3 months ago
A while ago my car got completely totaled in a car accident, and because of that I stopped by this dealership. I spoke with Andrew, who managed to help me find the perfect fit in only about an hour, and before I knew it I was driving home in my new vehicle the same day. If you're looking to get a quality car at more than fair pricing, check this place out and ask for Andrew. Super chill dude who helped me get what I needed.

  Derek Slocum
6 months ago
Great buying experience and staff. I worked with Joe and he was a great non pressuring salesman. I would recommend going to speak with Joe if you re in need of an upgrade!

  Jason B
a month ago
Big shout out to Mike Skyles and the service tech, worked with me on a very unusual (and extremely expensive) warranty claim. He was very professional and knowledgeable during the process, and able to get things resolved, and my F-150 in the road. This coming from a guy who still does his own wrenching and oil changes. Thanks guys!

  James Jansen
a month ago
I brought my car to Auffenberg when it suddenly started shaking when I tried to accelerate. They were able to look at it that afternoon and had it fixed by the next morning. Excellent communication, and reasonably priced.

  Kale Meinershagen
3 weeks ago
I had a great experience buying my 2010 ford escape! I m bad with names but I believe it was David schlabach that helped me with the purchase. he was so nice, I bet if he won 100 dollars he would probably give it to me

  Stacy Bleckman
2 months ago
Joe Laubinger made our trade in and purchase a smooth process. From dealing with sales, to finance, to service, they were fair and all made it an easy and enjoyable experience. We highly recommend working with Chris Auffenberg for your next vehicle purchase.

  Brian Sohn
a month ago
I have used the Body Shop at Chris Auffenberg Ford several times. They communicate well with myself and my insurance co. Their work has always taken my vehicle back to what it was before and final result have always looked good.

  Elisabeth Boone
5 days ago
Five stars to Matthew Padgett and Chris Auffenberg Ford! Matthew made my transaction smooth and pleasant, and everyone at Auffenberg was friendly and helpful.

  Sharon Trautman
2 weeks ago
We were greeted quickly and they worked with us all the way! Everyone was kind and considerate and they are a good place to purchase your vehicle :-)

  Pete Campbell
a month ago
The staff was very friendly and professional. Everything that was promised they delivered on. We had a great experience dealing with this dealership would highly recommend them to anyone.

  Emma Floyd
a month ago
I have always had a great experience with the team. Mike has helped me on multiple occasions and I trust the team to keep my car in good shape.

  Larry Austin
3 months ago
On Friday, I made a Monday appointment to see a particular car. I called at 10 AM on Monday morning. I then started my trip. When I got there, I asked for Andrew as instructed. We sat and waited for several minutes and we're then advised by David that Andrew was out for the day. David also told us that the car we came to see was sold on Wednesday of last week. He showed us several others that cost twice as much and we're not available to see. It was the classic bait-and-switch. Lesson learned.

  Seth Johnson
9 months ago
I just purchased a f350 from here that wasn t even listed yet but they let me go ahead and buy it after the inspection checks. One of the best dealerships I ve worked with. 10/10 would recommend David as your sales person. And 10/10 would recommend this dealer to anyone.

  Aaron Norsic
5 months ago
Matthew was great as my salesperson..If there wasn't something he knew, he would ask and search till he found the correct answer unlike most salesmen who "make it up" as they go. The dealership even stayed open after hours on a Saturday to get me in. I never felt like I was being rushed and treated my wife and I with respect and kindness. I totally recommend auffenburg ford as a dealership..Matthew as your salesperson and James to handle the finances and paperwork.

  Michael Masewich
2 weeks ago
I had an issue that needed fixed quickly. They got me in the next day and out the door under estimate! Highly recommended!

  Andy Robinson
5 months ago
This service experience has been very negative. The work done on our car was acceptable. But the service manager that worked with my wife on picking up the car, was very unprofessional, and was very rude with his comments. When asked our car was ready, he literally yelled at her over her phone, and said that he had left a message. And she needed to just listen to it. No message on her or my phone was ever received. When asked about the repair and any updates, he replied that if it was broke, they fixed it and if it wasn t broke, don t worry about it and that she probably wouldn t understand. His sexist attitude towards my wife has cost a family of customers.We spent $850 on a computer controlled part. Because of the service, managers attitude, we in good faith, do not trust the overall quality and workmanship of the repair. If I cannot that our best interest is of importance, how can I trust my car is performing safely after being worked on at this service center?

  Ray Cobb
6 months ago
There were a couple issues after picking up the car but these were taken care of with very little problems. I would like to compliment the staff at Auffenberg who are very courteous and friendly to the point that you enjoy being there and feel like you're with friends. It makes for a very pleasant experience and makes one actually look forward to the next visit.

  Deana O'Leary
a month ago
Chris Auffenberg Ford was very professional and easy to deal with when trying to get my Explorer fixed, after hitting a deer. I would definitely recommend them to others!

  Randall Sloan (Ndtrucker)
a month ago
I was able to get in quickly, my vehicle was looked at in a timely manner and I was called and advised of issues before any work was done. Very happy with my experience

  Robert Bond
a month ago
Took my truck in to show them what part was broken on my door. They insisted on taking it back to the shop to make sure I was right. They then proceeded to not fix my door, but make it to where it wouldn't even close. The service department then charged me $85 for their time, without a fix. Will never go back.

  Daniel H
2 months ago
I had a wonderful time getting my 2013 Ford escape they hit the ball out of the park up until I went to get my paperwork and found out that the dealer lied to me and told me my car was safety and emissions tested and then seemed dumbfounded when i repeated what I was told then we give a complimentary oil change but cant ever get you in just give me a break load a poo this is. They lied to get me out then waste my time when I was there 1hr or more for an inspection for free but i paid 36 at midas and it was done in 10 minutes. I would give my dealer and his finacial team 4 stars and the dealership in a hole a 2 star, to sell a car and get things moving lie about paperwork. Never again.

  Michael Buel
7 months ago
Joe Laubinger - Sales, was very professional and courteous throughout our car purchase, including our trade in! I d recommend Chris Auffenberg Ford - Washington, to anyone and ask for Joe!

  hayley Laubinger
5 months ago
Joe was super helpful in getting us the perfect family car, at an even better price. They were super knowledgeable and quick, to get us on the road. Couldn t be happier