Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Daniel Meadows
a month ago
I had a top-notch experience at Benchmark. The service was outstanding! The Staff went above and beyond to help me and the prices were the best around. I highly recommend this place to anyone needing car repairs or maintenance. I'll definitely be a returning customer!
Rob Bailey
3 weeks ago
Driving through St Louis on a long road trip my alternator went out. This was one of the few shops open on a Saturday. I called and the owner said he could get my Suburban in right away. Three hours later we were on our way again! Great service. Friendly staff. Apparently honest (I met another guy waiting for his car who has been going there seven years). While waiting I observed that the owner goes out of his way to help others out with rides, picking up parts to speed things up, etc.
Cynthia Gillardi
a month ago
Burt checks your car in, gets info from the technician about what is wrong with car. Then he figures out what you need and what the repair will cost. He is SO kind, tries to get the best possible price for the customer and is very understanding if you need to wait a bit to get the money together. He doesn t act disgusted or upset with you at all. He s ALWAYS nice and when I have my work done I ll review again but so far I m very happy with Benchmark!
Erin Laute
a week ago
I feel well taken care of when I take my car to Benchmark. The employees are knowledgeable and do a great job of explaining what steps they are going to do. I would highly recommend them!
Susan Glover
a week ago
I took my car in for multiple repairs always great service and friendly people honest upfront pricing it s the only place I take my car now. Always want to support our small businesses
Lee Kraus
2 months ago
Gene and his son were excellent! They were friendly and accommodating. I will be back for sure and they are now my primary car care team. Thanks! -Lee
Mark Johnson
5 days ago
I have been using Benchmark Auto for years and they are awesome! Always figure out a way to get you in and work is completed on time.
Joshua Fannin
5 months ago
Terrible service, I will never recommend to anyone I care about. I dropped off my car because I needed new rear brakes and my check engine light was on. I asked them to let me know prices before they did anything. They called me the next day saying I owed them $140 for checking the engine light and $65 for an inspection they supposedly did on all four tires and brakes. They said my rear brakes and drums were shot and quoted me $700 to fix it. I went and picked my car up because a friend offered to do it cheaper. They would not let me leave with my car until I paid $205 dollars for the inspection I didn't approve. After inspecting the brakes myself I found that the drums were in perfect condition and that all of my rotors were grinding and needed replaced badly. So not only did they charge me for something before I approved it, they also lied about my brake drums and apparently didn't notice how bad the rotors were.This place had nothing but deception and incompetence to offer me.
Denis pilipovic
3 months ago
Came in for typical maintenance; tire rotation, oil change, coolant flush, brake line flush, and replacement of spark plugs. Got my bill and as I was walking to my car I notice the tire with a missing hub cap is still in the same place as it was before. Double check to see if they are actually doing the work they claim to be doing!!! Makes me wonder if they did the other work that they claimed to have done.
Christopher Gregory
4 months ago
Ford Transit broke down coming thru Eureka MO with a bad alternator. These guys went the extra mile to make sure I was back on the road to deliver my freight within hours. I appreciate everything they did for me that day!!! I would recommend these guys to anyone. Thanks again for everything you guys did for me!!
Kathy Siebert
2 months ago
Eric was great! He explained what needed to be done. He checked with me before he did the work and followed up every time he said he would. He took care of the problems on 2 cars. Very happy with the work benchmark did!
Lesley Louder
a week ago
Fantastic, reliable, friendly and wonderful place. Thank you for servicing our car. We will be back!
Katrina Wachob
3 months ago
This is not the first time i have been here but most certainly the best! Not only did they work with me on using my extended warranty, but they also found some things my own dealership looked over carelessly. I will recommend Benchmark to everyone i know. Thanks again!
Sherry
a month ago
This place is amazing. I went there for emissions test and they were so friendly and service was great. I will definitely be bringing my car back there.
Barb Lynn
2 months ago
The team at Benchmark are great...we have been taking all of our vehicles there for many many years, and our adult children do as well. Fair pricing AND Saturday hours is a big plus.
craig hoehn
3 months ago
Benchmark auto care center has provided me with outstanding service. Burt is always honest, helpful, and the mechanics there are outstanding I have received excellent service there and definately recomend them to anyone in need of good quality auto care.
Ann Roth
2 months ago
Benchmark was very prompt at getting my car in for the inspection and got it done quickly and got me back on the road and on my way thank you for such a quick service and being so polite
Lisa Taylor
a month ago
Bert and the guys always take care of my cars quickly and take the time to explain the issues and repairs. They have always gone above and beyond for me.
Kim Patton-Chikata
a week ago
Very friendly staff and very accommodating with my unique situation that I had.
Gorana Mabry
2 weeks ago
As always, Benchmark provided quality service and exceptional customer care. I really appreciate them going above and beyond each and every time!
Mike Leach
3 months ago
Very professional got my vehicle in and out. Quoted a price. And that s the price we paid. There was no hidden fees or anything. Thanks and we would recommend our friends and family to go there.Service: General repairs & maintenanceService: General repairs & maintenance
Michael Barnett
2 months ago
The customer service was outstanding and Gene & Don went out of their way to help. On a scale of 1 - 10 with 10 being the highest I ll give them a 10.
Cindy Bates
a month ago
Greeted me as I walked in. Very prompt on doing an emissions test! I was only there for 15 minutes! I really appreciate that!
Karen Clark
2 months ago
Benchmark has amazing customer service!They were able to get our car in and out so quickly!
jessica fleming
3 months ago
Fixed what I thought was going to be a major problem in less than 2 hours, for less than I thought I was going to have to pay. Easy and flexible to schedule an appointment with, extremely professional and friendly to work with.
zachory pendergrass
a month ago
Knowledgeable staff, fair deals, and quick job turnarounds so you re not waiting for your car.
Lloyd Ford
4 months ago
Been using them for a couple years now. Always great. Courteous, quick service. I recommend them to any and everyone.
Katy Hopson
2 weeks ago
So glad to have a shop I can trust, with staff who is knowledgeable and reliable.
S N
2 months ago
Benchmark is the best! They are always accommodating, knowledgeable and honest. We highly recommend Benchmark!
Lauren Rhodes
a month ago
These guys are the BEST! Love supporting local small business!The Owner has a heart of gold and truly has integrity & character which is so rare to find in the car repair industry. It's refreshing to still find people who care.Eric the front of house always greats people with a smile positivity and kindness just letting you know you are in good hands and everything is going to be okay.Best Customer Service I have ever had!Seriously AMAZING service!Always in and out!Best prices in town.Genuinely great people. Thank you guys for all the hard work over the years and wishing you blessings on blessings for all you do!