Auto Outfitters

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sherry Harris
5 months ago
I have only good things to say about Auto Outfitters! My daughter and I stopped at Auto Outfitters on a very rainy day. Her beat-up dodge Dakota didn't pass the safety inspection due to an accident that damaged the bumper and headlight. On recommendation, we stopped in Auto Outfitters to see if they could possibly fix her truck headlight and bumper. Without hesitation, Drew Caruso (owner) fit us in that very day! I am sorry I don't remember the mechanics name, but I sure can recommend their work! This place has our business whenever their is a need for our vehicles. Great place and group that work there. Drew has been very willing to work with us. Thank you Drew Caruso!

  Richard Russell
2 weeks ago
Owner and staff very friendly, only thing suggested is don't throw curve balls. They specialize in my opinion on lifts, wheels and tires, and guard rails. When roof mounts, wiring, or aftermarket front bumpers are in the equation, that's when they have issues. Wiring on the roof rack was with zip ties instead of brackets, I also asked about hiding the 42-inch light bar wire in the beginning. They said they could drill and plug it up. As I looked forward to doing business with them, I informed the owner and tech I wanted that completed. After going back to the shop, I found roof rack wires zip tied and never did the 42" light bar. Came back with the front bumper and winch about 2 months later. Brackets for the front bumper weren't installed, causing the wheel well to rub with the tires. They're not bad, they are friendly staff, but I think if you're looking for parts, buy from them as they've installed those multiple times. 3/5. Wish I could give more, but attention to detail is 1 star, and quick installation is another. But in fairness, I'm pretty sure they only have 1 tech installing the majority of everything.Edit : Now going into the next week of work and reading the owners response, I don't feel i added enough information. The first purchase was quoted 3 hrs 2 hrs (110 an hour), 45 was the cable for roof lights, then after that was labor. (not a big issue). And money wasn't an issue for that job. The issue is we (Owner and tech) both understood the ask / request for the wire. When i went to pick up the vehicle after the work had noticed that the cord was still over the windshield and when i inquired about it, I was informed that the tech didn't have the plugs at that point in time. One of the main reasons i brought it up there and i was told by (Owner) yeah, we can hide that, and make it look good.But going back into getting a bumper installed when quoted one thing and was informed another, that's why the 2nd installation i said i wasn't looking for anything over 1000 at the moment. (as hours kept climbing) I do appreciate setting at a firm hours worked, but reality is as such, quoted 6 1/2, went to 7 1/2, full time upon return 14 hrs since drop off at 8:30 AM Friday - Saturday 2 PM.After the bumper bracket not being shown in the video or provided in the install video. I have included a link from the manufacturers website addressing the "no call out" https://youtu.be/rNIlqj2O-Qs?si=8tUhYDAANdfKY6XW&t=894 where it clearly states how they need to be orientated and mounted.P.S.S. after replacing the battery because of the dead battery after the tech fried the old switch. come to find out tonight as i went into work again. the battery is dead again. Brand new at $230 dollars. 750 CCA. Tech knew he fried something as when i went into the shop to look at the bumper install, all fuses were pulled out that i installed after return of the vehicle. Now i have to take it to an actual mechanical shop for diagnosis on what is "grounded out" as your tech put it.You're good people. But unfortunately i will not return, even if you offered to fix things for free. Good luck on your business and hopefully things turn around for the better.I will include detailed information after i find the issue where its grounded, and i will include pictures of the work that was done.Edit 2. Pics uploaded, installed brackets for bumper (1/2 hour), damage done to wheel from no installation, the 2 pictures are 1 with a bracket, and the damage to wheel well from no installation on the other, zip ties of roof rack also included. Electrical tape around bar installation. Still working out where the short is. Will continue edit once found.

  Chance Lovett
5 months ago
Drew and his employees did an amazing job on my lights and I can t thank them enough. Drew got me right in and done in quick timing and he explained everything and made sure they did what I wanted and made it look spectacular, so If your looking to style out your ride I recommend you choose auto outfitters they are the best!!

  Deb Stofferan
5 days ago
Can't give this place enough praise. Traveling home our vehicle started acting up. Thank goodness they were open on a Saturday. Got vehicle in, found problem, got it fixed and on the road again in 2 hrs. Very friendly and helpful.

  Steve Lane
2 weeks ago
This place is amazing. Our GMC Yukon had been sitting dead for 2 months because of lifters collapsing and other issues. Local dealers and repair shops wanted a fortune to repair our engine.Matt "front counter person at Auto Outfitters " advised me to bring it in and let their mechanic "Mike" check it out.Mike and owner Drew were awesome. My engine had major problems which required disassembly. Drew researched parts and machinist for the best value and quality.Mike and Matt kept me informed of the progress and cost throughout the process.I ended up getting high quality repairs and saved a fortune over dealer repair cost.I wish I had discovered Auto Outfitters sooner. They do everything from oil changes to major engine work.

  Cody Dorman
2 months ago
I have a brand new 2022 F350 STX never been touched by any shop but this place i was driving down highway 70 heading home after work and almost lost complete control of my vehicle my truck started throwing codes Such as check, engine lights, traction control, , engine, coolant, over temp all kinds of things. It completely shut my vehicle down. I was barely able to get off the highway as cars were swerving around me every which way thank God I didn t have my son and my wife with me I managed to get off the highway safely call the tow truck and get it towed to Ford immediately. As soon as they opened the hood, they saw the aftermarket lights they had installed on my truck into the fuse box they lifted up my fuse box cover, and the whole box was corroded to where they did not properly seal the top of the battery junction box lid, properly, which allowed water to leak down and fry my whole fuse box hints all the electrical problems vehicle shut down, etc. I went back-and-forth with these guys a couple weeks it s always excuse after excuse even went up there in person and tried to meet with them. They always had an excuse about why they were not willing to cover the $1200 solution from Ford tried to tell me I would have to tow my vehicle up there and come out of my pocket more money from the shabby Work they did like I said, I m happy I wasn t in the truck with my family at the time and it was just me it could ve been very tragic, I m just thankful to still be here moral of the story. Don t let these guys do any type of electrical work on your vehicle they can put you in a very bad situation and they do not stand behind their work. I even offered to let them pay half the bill and still no response , Troy is a very small place and I have been a resident. My whole life was really hoping they would honor their work but unfortunately they do not stand behind their work even sent over pictures from Ford and tried literally everything else under the sun just for them to keep giving excuse after excuse. Be careful with these guys , their lack of electrical wiring knowledge could potentially get you in a bad car accident newer makes and models they don t know enough about them and they probably shouldn t be working on them again I would never recommend any electrical work from this place such as light bars, aftermarket, lighting, or anything along them lines I have receipts and thorough documentation to prove any of this. Be safe. If you let work on your vehicle, It could cost you your life. I am truly disappointed in this place and as long as I ve been in this town, I m sure they ve lost quite a bit of business also, heads up if you have problems with them, don t waste your time just take them the small claims court with thorough documentation then they will pay for your time off work, lawyer fees, and a bad review I just thought I would put this here for anybody else who is actively seeking work from these people. Feel free to check my Facebook out as I made a post about this as well with picture documentation emails etc. again, I m sure they will respond with yet some other excuse about how they have tried to contact me or reach out to me and I Assure any Lincoln county resident this is not correct information if they response is anywhere along the lines my name is Cody Dorman hey, very well-known general contractor in the Lincoln County area. Feel free to look for my Facebook for pictures and more information regarding the matter. Thank you if you took the time to read and have a God blessed day.

  joe brink
a year ago
These guys have went above and beyond for me. Even answer my questions days later. I would highly recommend them. They installed a tonneau cover for me and tinted my windows. Also a front end alignment and tire rotation. Super nice peopleServices: Tire rotations, Wheel alignmentServices: Tire rotations, Wheel alignment

  Carl Braungardt
a year ago
I couldn t be happier with the tire and wheel combo Drew chose for my truck. Job was finished in timely manner and the staff was knowledgeable and professional. I will definitely do business again with Auto Outfitters!!!

  Greg Rice
3 years ago
Great experience! Jason and Drew were both great to work with! I got a 3 inch lift , updated bump stops, larger tires and even threw in a last minute request for an oil change. The staff knocked it out of the park. It's wonderful to have a local shop to support that does great work and has excellent customer service. I'll be going back!

  Ashley Pyeatt
3 weeks ago
This place does not honor their work or make corrections to things they clearly messed up!! Make sure to do your checking around before trusting this place!! Lives could be at stake!Also not sure I have to be a customer to review a shifty business. Facts are in the reviews!!!

  Travis Adams
3 months ago
Great mechanics yes how ever don't leave vehicle their over night or unattended you come back after your vehicle is fixed or done and you won't have stereo system in it and when they was asked or told about it like right after I left parking lot dude told me that they have responsibility involving theft and basically said that they would be no help for cameras or anything kinda shiny if you seen what I paid these guys to fix my truck but not again

  Kaitlyn Pyeatt
2 months ago
Do not do great work screw into parts that arnt suppose to be screwed into and causes a whole truck to shut down. Not a good company to have equipment installed by shop elsewhere

  Julie Henry
2 years ago
Shop local before heading to a big box store. Auto Outfitters went out of their way to make sure we found the toolbox we wanted. It looks great! Thank you!

  Steven Mandlman
a year ago
I have known Drew Caruso for over 30 years. I can say with absolutely certainty that you will never find a more caring, professional and dedicated person who will give personal attention to each customer he helps. Mr. Caruso brings a level of expertise unmatched by anyone I have ever seen.Before you decide on any course of action on any automotive decisions, whether service, parts or maintenance, make sure you contact Drew and he will give you an honest, straight up, assessment.Thanks Drew for everything you have done for me and my family!!

  Angie Leahey
a year ago
My husband had a lift, tires and exhaust done on his truck and all I can say is WOW!! From the moment we walked in the door till pick up, staff was FANTASTIC!!! They were informative, friendly and gave exceptional service!! Answered all our questions and my husbands truck looks AWESOME!! Definitely would recommend this place for sure!!Services: Tires, Wheel alignment

  Dawn Thames
4 months ago
They stayed late to get a flat fixed for me the night before Thanksgiving! Great Guys! Thanks!

  Cheyanna Hunn
3 years ago
Drew is amazing. He called to confirm my appointment for my rims. I told him there was a scheduling conflict due to my car waiting a rear window switch replacement from Cadillac. He says, oh no, don t do that. I can do it for half of what they ll charge you. That he did, and with amazing customer service. The whole staff is friendly and super patient. Pretty sure it took me a good 30min in store and then another phone call the next day to finally choose my rims. They were fantastic.Services: Electrical repair, Tires, General repairs & maintenance

  Sean Leahey
a year ago
Excellent job and warranty work completed on my truck had a 6" lift installed, rims added , nervous bars , grill added. Truck turned out amazing. Everybody from mechanical to office staff was tremendous. Highly recommend.Thanks;Sean leahey

  James Colvin
3 years ago
Drew, Jason, and the crew there at auto outfitters are class act guys. The service I received their was awesome. I got new wheels and tires with a leveling kit put on my Ram. The way it has transformed my truck with their helpful tip on wheel and tire dimensions really made the truck. On top of Drew taking me back to my house when I didn t have a way back home was above and beyond my expectations. I highly recommend these guys, they have definitely earned my business!!Services: Tires, Wheel alignment

  Terri Bolin
a year ago
My husband and I were travelling through the state and discovered we needed to have the tires rotated on our travel trailer. We were turned away by two tire stores. We stopped for gas and breakfast and my husband saw Auto Outfitters across the parking lot and decided to take a chance and ask. They not only didn't turn us away but the took us in immediately. Fifteen minutes later we were back on the road. Great customer service.Service: Tire rotations

  Renee Clawson
3 years ago
This place has been wonderful to my Grand CaraVan on more than one occasion. They always find you the best prices for your budget and the work is excellent. The people are very knowledgeable, friendly, and make things easily understandable; even to the non-mechanical people(like myself). This time, a very sweet lady gave me a ride home while they get my Van some new tires. I'm just grateful I did not have a wreck with a bad tire. New tires definitely were needed, especially with our current weather.Thanks for all your help, hard work, understanding, compassion, and of course the ride home.

  Anna Grace
2 years ago
Very kind people! They were very quick and efficient with helping with our tires! Price was great too!! Would very much recommend! And as a bonus they had the cutest cats there!! Will definitely be returning in the future!!!Service: TiresService: Tires

  Kellie Morgan
4 years ago
Excellent customer service and excellent results to a lift and new tires we had done for our F-150. Could not be happier with Auto Outfitters. The owner is very professional and thorough. He gave the best customer service when I was talking with him about the work that was done on our truck. His staff was very friendly when I went back to pick up the parts that were taken off of the truck after the lift was completed. I will definitely refer Auto Outfitters!!

  Jayye Sis
2 years ago
Called close to closing time with a blown tire and they were super nice and not only mounted the blown tire, but the other three as well. Friendly staff, price was good and they were very fast. I will definitely go here again.Service: TiresService: Tires

  Kaylee Berlener
2 years ago
This place is nifty! Me and my Fianc� went in to get our our tires and wheels put on and they had no problem doing so, one of my valve stems were messed up but I brought it back the next day and they fixed it no problem, and no charge, I also even threw in a last minute sensor change that I ve been needing for almost a year! Would definitely recommend to anyone needing some good fast service done!Service: Tires

  Mat Bueneman
3 years ago
These guys are awsome! Drew went out of his way price match and beat a quoted price I brought him for my wheels and tires. The crew went out of there way to make sure the fitment was going to work. To say I'm satisfied is an understatement! my mustang looks amazing!Service: TiresService: Tires

  Margaret Smith
2 years ago
Was there at 8am but was supposed to be 9am. They were kind enough to get me in anyway. Car drives like a dream! Nice waiting area. They keep a very clean service center. Price was very reasonable. I recommend the Auto Outfitters!

  Aaron Lindsey
2 years ago
Best quality work I have ever received on my lifted F150. It rides fantastic. I've had the same work done before at other places but never with such great results. I highly recommend this place!Services: Steering & suspension repair, Wheel alignmentServices: Steering & suspension repair, Wheel alignment

  Brad Bailey
a year ago
Had a very hard time finding a tonneau cover. Jason and the crew found one that fit my 96 f250 like a glove! Great work and great people!

  Alice Oliver
4 years ago
Cant wait to show off the pictures..Super friendly and they get as excited as you do about making that already great looking vehicle AWESOME!!!!....Update...its most amazing!! You want to talk about above and beyond!!! These guys (with Whitneys help).done such an amazing job on my jeep!!! Love love love it..reasonable prices..timely manner..this place and staff totally rock!! Now for before n after pics