Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Michelle England
5 months ago
I was on a road trip headed to Texas, when my car started making noises. I pulled over and looked under my car and saw my plastics hanging down,so the noise i heard was them flapping in the wind on the highway. I was nervous that they would blow off and catch on something or damage something under my car. I called Gerry's and they said to bring it in and they would try to look at it within 30 minutes of arriving. As soon as I got there, they pulled my car in to look at it. The people that did my oil change (*cough *cough CarRx), didn't clip my plastics back in. Gerry's put clips on it and secured the plastics and sent me on my way with no charge. They even pet my dogs and acknowledged them, which always makes me happy. If you're in the area, go see them. They are friendly and I had nothing but good vibes from them. They all just seemed like really good people and very professional.
Jeanette Rabjohns
6 months ago
Had our windshield replaced. They did a great job. Appointment setup and pickup were seamless. They dealt with insurance. Very pleased with the service.
Jeritt Richardson
5 months ago
Took my Bronco in to have the flex plate put in and my Bronco would not drive after they took the transmission out and put it back in and then they didn't want to fix there mess up. Took them 4 months to look at it again and they didn't even try to fix it so now I have s junk Bronco setting in my driveway I can't drive.
Shonda Courtney
9 months ago
My first experience with Dwayne and the shop. I was very impressed with the quality of work,the speed and the friendly staff. Can't see anything on my car now from the accident. Thank you all so much for the great job.
Belinda Corbitt
7 months ago
Jerry Counts got me taken care of really fast. Had a funeral to plan and nursing home to clean out for the deceased and my gas line got damaged and was leaking gasoline. They put me in front of the line and saved the day for me and the family.
Nur Aziz Octoviawan
a year ago
I should say they are so much helpful. I hit a ladder in the middle of interstate which got my oil pressure dropped. they said they will do their best to help me continue my journey even in the middle of their tight schedule.Dennis give me clear understanding about what happen with my car and surely they can fix it. I can't thank enough with all of their staff who really friendly, helpful and considerate with my situation. even I should say they charge me with fair price in that situation. thank you and really happy to recommend this auto shop to everybody around Sullivan.
Brian Higgins
7 months ago
I have had work done on a couple of vehicles here. Dwane (Duane, not sure of his spelling) knows his stuff. Friendly staff and the place is always busy, which is a good sign.
Jessica Chalcraft
a year ago
Love Dwayne! And the rest of the crew! they've always been honest and always help me out. If you want your car worked on by trusted people take it here!
Harlock Logistics
a year ago
I'm not particularly pleased with this shop.I broke down on the interstate between St Clair and sullivan, pretty sure the motor is toast as I may have blown a rod or something, and I called for a tow truck.I'm not very familiar with the local shops, so was going to have it towed to the nearest one I had used in the past, in st james. The tow truck driver, getting word of another possible big job, asked why I wanted it all the way in st James, and when I told him it was because I didn't know any shops around here....sontonsave him time and me money, He recommended this shop. Said they do a lot of business and have many of happy customers. And he hears the prices are very reasonable.Here's my problem.... I have no idea what's going on with it. I've rung several times.... They haven't looked at it yet.... And... It's been months... The lady has assured me they have my keys and contact information, and has read it back to me to verify. And they can't get to it right now. It will be a couple weeks..... That's what I'm told.. I broke down the 7th or 8th of July and it is now December... And still no word.. and voicemail is full So i can't even leave a message.I get that everyone is busy, and that there are a great many delays market wide and getting parts is hard... Heck that's my job. I deliver car parts. And the vehicle they have is a work vehicle.(even though I had a lot of personal items in it at the time) but not even looking at it yet? Really? Or is something else going on entirely? I may not have much... And it may require me getting a loan from one of my contracts to fix it.. but the means are most definitely available to fix it... And yet it still sits there...
Kate (nerdydolly)
4 years ago
Even though they were incredibly busy, Dennis offered to listen to my car to let me know if it was my wheel bearing or transmission going out since he knew I was going out of town for a job interview. He was so kind and polite, and I'm glad there are still people like him in the world.I'm hoping to get my car taken care of this Friday - depending on funds, so we shall see how quick they can take care of it to get me back on the road!
MEWMEW
2 years ago
All the people at Gerry counts auto body are so nice and friendly.. They have done a lot of work on my car this year and they saw problems they couldn't fix and referred me to rods muffler center who saw all the problems and fixed them in a timely manner.Both places were very reasonable.. Gerry also referred me to the st. Clair DMV and they were awesome.. I was in and out in 10 minutes.. Got my tags renewed and got a new Liscense.. Thank you Gerry Counts Auto Body..
David Herring
4 years ago
Broke down on a road trip, transmission went out in our diesel 4x4. Normally that is cause for an arm and a leg and maybe your firstborn child. LolDennis was very kind, helpful, communicative, went above and beyond stayed late and started early to get us back up and going. He has been very fair on pricing and given great council. He has extensive knowledge of our problem and used his local contacts to get us the best deal possible. I highly recommend him and his team.
Patty Tornow
4 years ago
They got to my car in a timely matter. They showed me the failed parts. They even offered a cheaper mechanic for my exhaust problem. They have a fair rate. You can drop off your vehicle anytime, and they're State Farm approved. Also, the guys there have fantastic customer service skills.I highly recommend!
Toney Leonard
4 weeks ago
They said when my car was going to be done and they promised on it
mariah lange
3 years ago
I went to Gerry Counts to get my oil changed since I can t change it myself due to my warranty. As soon as I got there, the lady at the desk had an attitude and I could tell she did not want to be there. While I was waiting for my to be done, a man comes out with my air filter that looks practically brand new saying that it is dirty and needs to changed, I guess he thought I didn t know what an air filter is supposed to look like. I told him I did not want it changed. Then he proceeded to tell me I need new tires. I got a brand new car about two months ago. I just said okay. When my car is done I went to the counter and my total was $82. I asked why my total was so much. The lady at the counter told me because it cost $32 for my air filter. I told her that I said I did not want the air filter considering it costs less than $10 at our local autozone and I could change it myself in less than a minute. She rolled her eyes at me and went to tell the man that. She came back with even more of an attitude and said that I told him he could change it and that it needs to be changed when it is dirty. All I said is okay well I can do it myself, and left it at that instead of arguing over whether my air filter was dirty or not. I understand people make mistakes and can mishear things, I am not mad that this mistake was made, however I am in disbelief at how truly unpleasant this woman is especially considering her job is talking to and helping people.
nick c
4 years ago
I would advise against bringing any vehicles here. My family has spent thousands of dollars along with insurance companies money on vehicles there after multiple accidents and mechanical failures. the last one was another accident from a deer. When the car left the shop it did not have the same headlights. the headlights didn't work correctly. They made the claim to my mother that they couldn't get the same headlights the car had. But when push came to shove they ordered the correct ones and put them in. After the correct headlights were put in, i had to fix a headlight myself and the fog lights never worked after it left the shop and the air conditioner doesn't work after it left the shop and they refuse to fix it. He claims that the air conditioner worked when it left his shop and refuses to make it right. You would think after a customer taking multiple vehicles and thousands of dollars in repairs paid for at his shop he would make it right for the customer but no he demands that he be paid for a new compressor after he replace the condenser that was damaged in the accident and refilled the air conditioning system but yet the air conditioner doesn't work and trying to tell me that was because it was in the winter and it worked when it left his shop. not to mention the fact that I paid for my sister's car to be repaired there 1500-$1,600 for a cam sensor water pump and timing belt and it didn't even run a month and I had to dig into it and replace the cam sensor because it went out he did reimburse for that. But refuses to make this car right. That's bad business. We won't be taking any more Vehicles there.
Brandon Freeman
a year ago
They have always been very helpful and very professional. I've have had a few vehicles repaired by them and they have all came back to me flawless
Jess Mason
a year ago
My car was hit shortly after moving to the state. I was recommended to Gerry Counts, was not disappointed. They are very nice and helpful. I highly recommend them!!
James Fields
a year ago
Friendly and good mechanic. Always gives an honest and good price. They have helped us with many vehicles! Highly recommended
Tave Guzman
5 years ago
If I could give them a "10" I would.We are a tranport company that transport rescue dogs all over the United States. And we found ourselves with a engine light. We stopped at a well known service garage who were very rude and disrespected my dogs in the truck. He said can't work on your truck.Recommend us to cone here to Gerry Counts Auto Body. I explained our situation and that we were travelling to Vermont with rescue dogs. The young lady at the desk went and spoke with the owner Gerry and he took a look at our van and said he would do it for us.Love these kind kind people . I will recommend this place highly.
Robin Kane
5 years ago
Wow , This company did a wonderful job on my car back 2017 . I got hit . They returned my car to me just like it was before I got hit . Today I did not know.the entire town of St.clair roads was painted. You know the lines that keep you on the right side ..... anyhow it is all over my car . They stopped and checked out what happened and told me what it would take to get it off my car.... what a relief to know that people actually care and will help ! Thank you . ! They were so busy and stopped to help a girl out ! THANK-YOU !
Bailey Racicot
7 years ago
The overall experience was awful. I went in and I need some body work done from hitting a deer and they didn't bolt my front clip on all the way they left the sideskirt half off and they didn't replace the hood from the damage. My hood is bent it doesn't sit right and they didn't want to fix it. Awful experience. Do not recommend them at all.
John Thurmond
3 years ago
Was in wreck with my avalanche. Over $8,000 worth of damage. All that was fixed without it being totaled, and got a sweet deal on some flares. You could never tell that it had been in an accident.
Jason Poston
6 months ago
Had severe hail damage and this shop had it wrapped up in 2 weeks!
Michele Fulkerson
3 years ago
Brandon was one of the nicest mechanics that I have come across in a long time and thanks for the one who put my tire on. They are prompt on when calling you, I appreciate that. Thanks again
Doug Schmidt
3 years ago
Dwayne and his crew are always very friendly and informative and I always know my vehicle will be fixed right at Gerry Counts.
joseph doppieri
2 years ago
Got an inspection today. Done very quickly and efficiently with repairs. Highly recommend they're services.
PhantomChaoZ9 !
2 years ago
Very Professional and absolutely amazing work at a fair price every time I turn around I recommend them to people for quality service.
Shari Schafer
2 years ago
They do a good job and have always been honest with me. Been using their services for 30 years
Cibele Carvalho
6 years ago
I always have a good experience taking my car to Gerry (usually for oil changes). Highly recommend.