O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bob Dylan
3 months ago
I just came in to ask for a code read on my car. The young fella who helped me was positive and outgoing, even though I didn't need to buy anything that day.Don't expect them to be certified expert mechanics or anything, you need to know your own vehicle (some reviewers/customers expect way too much). That kind of service is expensive.I've always liked O'Reilly's, and from experience, they're generally better than other auto parts stores. Plus they're headquartered here in Springfield. I do think they should try to pay the store employees a little more, but I only know about their starting pay, and maybe they give decent raises. Anyway, thanks for your services. I support this company and reccomend them!Oh oh oh OREILYYYYS

  Ben Gurwell
4 months ago
Staff helped me with getting the right parts and even lending me tools at the store. When they didn't have a part at this location, they called the other location to verify and hold the part for me.

  Ricky Rauch
9 months ago
With any of my emergency auto part needs, I always go to O'Reilly Auto Parts. With my recent testing, sourcing, and purchase; the entire process from diagnostics all the way to having the parts installed was less than 24 hours including labor.The staff were very friendly, attentive, and helpful. Even willing to test the recently installed parts to make sure that they were working correctly.If you're in a pinch and need parts fast, I would highly recommend O'Reillys.

  Katy Cunningha
8 months ago
I was at this store on the26th between 2:30 and 3:00 to get a phone holder. The two male employees I approached for help did nothing but tell me that anything on the rack "should work." The first one I picked had a magnetic attachment and I asked if if would work with my phone case. "It should." I bought it and went to my car. It didn't. I took it back in and told them it didn't, showing them my phone fell right off it, and they took it from me to somehow prove I didn't know how to work a magnet, finally agreeing. I said I'd like to exchange it if someone would help me find one that would work, but they just did the return. I found another one that fastened to the dashboard with suction. I told them my dashboard was textured and slanted, and asked if this one would stick to it. "It should." It didn't. I returned it, still seeing no interest from the employees in helping me. I went to O'Reilly's because I'd never used a phone holder before and recognized my car's dashboard might present problems. I thought I could get help with it. I was wrong. I came home and ordered from Amazon.

  Joshua Pennekamp
8 months ago
Service is great, nice when you need something right away. I have just gotten too many things that have been on the shelf for who knows how long. I installed a new out of the box master cylinder and it leaked worse than the one I replaced that was 25 years old. I also had a steering rack that didn't work 3 times until I got the right part. They sold me the wrong size idler pulley, and I brought it back. They said it was the right one, so I ordered an idler pulley from a different vehicle that I knew was the same size as the OEM one I removed. It works great now. O'Reilly knows how to turn a one day job into a week long process. Their inventory management is just whack. I drive 3 old cars, and work on cars almost every day. I generally try to avoid O'Reilly's if I can help it. It's sad because I really like that they are headquartered here, and I can always get the parts fast and easy, but they are pricey and the wrong thing sometimes. I would guess they get it right about 75% of the time when it comes to car parts. They do have a great paint and body selection on Glenstone and Chestnut. I have bought quite a bit of POR 15, and zinc primer for my welding projects.

  Jessica Hunt
8 months ago
I'd like to give a shout out to Adam!! This young man saved me today. My wipers weren't wipin' Not only did he recommend a great set of wipers, probably the best ones I've ever had, but not the most expensive... he also put them on my car IN THE RAIN! He was so sweet even tho I felt so bad for asking him to do it. I know it's a "FREE" service, but I'd be a little grouchy if I had to do what he did, but he wasn't. He was just kind. I wanted to tip him, but of course I didn't have any cash and thought it might be strange to ask for his venmo or cash app... the least I can do is give him a shout out on the internet and remind everyone to try to be as kind as Adam! Thank you Adam.

  Unknown
7 months ago
Went to Napa, the no nothing people. Terrible place. Went for a custom size belt for mechman alternator. They said he would have to measure 6000 belts to get mine. It's printed on the box. You don't have to measure them. Went to O'Reilly's. Guy named Jeff got me the right belt in less than 30 seconds. O'Reilly's is not perfect they have made some mistakes on parts I've had before. The difference is they make it right. Everytime. Thanks Jeff.

  Matthew Matt Goings
a year ago
I always shop at O'Reilly's for all of the auto parts that I need. On my last visit Anna helped me out. She was able to find the part I needed for my truck.(Fuse for my Battery Term). It wasn't listed in their system for my truck even though it is a factory part. She came out to my truck and looked and she was able to find the part. They didn't have it in stock but she found it for me at the E Kearney Location. As you can see in my photos.. Before and After. Thanks Anna

  Randall James
a year ago
Had a great experience at the E Sunshine location. A young man named Jeff provided excellent customer service and made getting the things for my oil change quick and easy. He also made sure to help me get a great price and great quality product, exactly what I needed after a long day on my way home from work!!!! Thanks Jeff!!!

  Darwin Graham
8 months ago
They are priced higher then the rest but they have built up many years to do so. The staff is always helpful and it's fast and easy to get the parts you need

  Stephanie Smith
a year ago
Well where do I start. The exceptional customer service or the exceptional customer service. Either way the Oreilly on Sunshine and 65 is where it is at for me. These guys are personable, they're friendly, and they really know their stuff.

  Tinker Bell
3 months ago
The guys there yesterday were very helpful!

  Nancy Jo Wilson
a year ago
We had car trouble and parked at the store while we waited on AAA. Juan, the manager, checked out our car and, then, provided us chairs while we waited on our tow. He went above and beyond with customer service.

  zeal
3 years ago
I needed my high beam lights and reverse light fixed and I went across the street first to jcb tire, who tried to charge me $143... Then I came over to O'Riley's and bought both parts for $30 and John helped me install the lights free of labor charge! So grateful for the customer service and most definitely going to come back more often!

  Todd Kirkpatrick
a year ago
Bought an alternator there yesterday cause mine failed. Great price and selection. Always friendly people at the counter willing to help you!

  Amy Cavazos
4 years ago
The guys at the counter were very nice my husband wasn't able to come and help me. So they come out and check my engine for me!! Turns out I didn't need anything. But they were super friendly and helpful.

  Ben Montgomery
2 years ago
I stopped in when somebody told me my break lights were out. McKenna (hope that's spelled right) was very helpful to me and other customers while I was there. She's by far the most enthusiastic employee I've come across in some time.

  Patrick Mueller
2 years ago
There is a poster advertising $10 off windshield wiper blades prominently displayed. I was handed a mail in rebate slip in order to receive my ten bucks. When I got home and started to fill it out I realized it had expired on December 31st. Frustrating.

  Martha Thomlinson
a year ago
All the guys, and gal are great in here. Helpful, knowledgeable, courteous ECT. Especially Sherman. I only go to this O'Reilly's.

  Google4Me Sallee
a year ago
All of O'Reilly's stores are always nice and helpful helping me with what kind of oil I need for my car.

  Jessica Cline
a year ago
Very helpful! Employee came out and helped us figure out a turn signal bulb issue when we thought we'd needed to purchase fuses.

  Chad Wallace
a year ago
The CEO of oreillys is very lucky to have a Mgr like Juan, that man went above and beyond for me and my motorcycle and he is a very good asset to this company.

  Chuck Walker
a year ago
They are ok but they have a problem with losing you lifetime warranty on parts you buy. They are also overpriced for the exact same part you can buy from somewhere else.

  B.D FPV
4 years ago
The kids are nice enough but for the third time stopping in to get simple stuff for services I have had to drive back to swap out wrong parts and we're talkin spark plugs and oil filters. Last time I will visit this store

  Armida Hoffman
4 years ago
If you want AMAZING customer service please come and see Connor at this location. As a women I didn't feel like this O'rielly store was trying to sell me something I didn't need, and everyone was extremely helpful. Thank you Connor for all of your help!

  Joseph Giddens
5 years ago
Exceptional serviceMy alternator went out but was under warranty . I got there half hour before closing time and two sales man came out with tools and helped me take the old one out and put new one in. Highly recommend !!

  tyler cardwell
2 years ago
Been in here a handful of times and am always greeted by the workers. They have never been unwilling to help out. Always been a good experience.

  rockyd57
3 years ago
Great place to get auto parts,out of all the auto parts stores in this area,I usually go to O'Reilly Auto Parts,there about getting the part right 99% of the time,and that's pretty good in my book...because the worse thing to happen is getting a wrong part a second time...so far so good at O'Reilly...

  Jaime Bates
a year ago
The location was a bit confusing to me c/o there being two on e sunshine st ! The pics online look similar and no good pics of the surroundings.

  Sam
3 years ago
I really like this place because the service is unparalleled. Their technicians seem to be knowledgeable and ready to help you out with whatever you may require. I'll definitely be back.