O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Travis Needles
a month ago
I went in and ordered a Chilton's manual for my new mustang. He told me it would be in tomorrow at 1:30 in the afternoon. And it was. Perfect service. No problems. But it was a rather simple one. I'm sure in the future I will have many more experiences with them.

  Charles Turner
5 months ago
Always helpful and courteous as well as knowledgeable about cars and repairs. I have never had a problem when I have bought the wrong part and returned it for the right one or got a refund. Also if the part I need is out they can almost always have it for me that afternoon or in the AM at the latest. I can say that this store is one of the best in their chain in Springfield.

  GM J
2 months ago
I've been buying parts often at this store for several years now. I know each of the employees here, including the managers, and I can say they have always been polite and as helpful as can be. Whether it's dropping off used oil, ordering in some parts on the phone, or at the counter helping figure out my latest project. I even had them assist with getting a BCM sent off for a rebuild through another shop.I have always been an Oreilly customer because 1) they are HQ'd in MO and 2) the experiences I've had in the stores; I say it's like talking to mechanics. A group of employees like these represents their business well. To me, it's like having an extended family of mechanics just down the road from my house.Great job everyone, keep it up. I'm proud to be an Oreilly customer at store #135.

  Bryan McGee
5 months ago
Went to get some brake parts. Didn't like the price, but after checking out the competitors, I found out they had the best price on the best parts, and they had them at the warehouse. The competitors said they were dealers only parts and had to order them from St. Louis.

  Michael Brennan
6 months ago
It's a good shop :) I don't recall the guys name, but I was really impressed with his multitasking. He cares for the customers in the store, while taking care of a customer, over the phone.Good prices, good quality (from what I've seen so far) good service :)

  Elizabeth Meyer
3 months ago
This is for the store at division and kansas expressway. I know the young man's name that helped and he was very helpful from the beginning. I thank you so much.

  Montana C
2 months ago
Staff was very friendly and helpful, even helped me unscrew one of the caps!

  Timothy Russell
2 months ago
Very good customer service. Knowledgeable and extremely helpful!

  Dave Gress
a month ago
Super helpful employees, fast and friendly service.

  Shane Rhynes
2 months ago
This store has never let me down!

  Ashley Klover
6 months ago
Assistant manager Emry helped diagnose my vehicle and even referred me to a shop. Thank you for your knowledge and kindness.

  Alice B
a year ago
Above and beyond service. Went in because my oil cap was missing when I went to check my oil a couple of weeks after an oil change. The employee offered to put the new cap on for me when he started to put the new cap on he found my original cap it was in a spot that I would not have been able to see it. He offered and did do a refund for me. $9.00 is not a lot to most folks, however to some of us it is the price of a days worth of meals. Still get to pick on my son-in-law for forgetting to put it back on. Thanks again for being a blessing for me today.

  Sara D Morris
9 months ago
Justin, Keith, and the rest of the guys will take care of you. Respectful, knowledgeable, and utterly helpful. I will miss seeing this group all the time!!!!

  Brenda Evans
a month ago
I love auto parts stores

  madeforfun101
8 months ago
Super helpful staff. And the crackhead standing outside didn't even ask me for money. 10/10

  Magen Brock*Golden
a year ago
I didn't catch the name of the guy that helped me out with my 2010 GMC Acadia but he was amazing. He definitely needs a raise. Did a run on my computer, printed out a diagram of the top of my engine so I knew which coil pack I needed replaced and printed out a price check for 2 different options I had. Thank u guy!He also complimented me on my air freshener

  Teresa Matthews
a year ago
Love the products and the service! One of the guys helped us wrestle out an Impala battery and get a new one back in. This is not easy in the newer models!

  Brian Wilson
2 years ago
I will probably never shop O'Reilly again after the experience I had this morning. I called to see if they had the parts I needed, they assured me they did. So I drive in from Willard only to be told they didn't have them. They sent me to another store assuring they had them there. After driving all the way across town, that store didn't have any of them either. Gross incompetence and disregard for the customer. Got upset with me for even being a little perturbed that they wasted my time and money. I will never shop O'Reillys again.

  Nicolas Wilson
5 years ago
The workers at the counter were awesome. Helped me diagnose my battery and charge it. Checked my alternator. Super informative and nice. I didn't have many things to buy this visit but they earned my future business.

  M Tucker
2 years ago
Nothing bad to say about them but nothing spectacular either. If you know exactly what you want it's fine but if they can't find it on a computer they will tell you it doesn't exist, like freeze plugs for a Ford Taurus (I can assure you no vehicle is without them)

  Teddy Davis
a year ago
These guys sold me the wrong part and then when I take the part to the mechanic and he lets me know it's the wrong part I take it back get the right part and not only that they try to upcharge me because they gave me the wrong part. What company makes the customer pay for a mistake that the company made let me help you out... O'Reilly Auto parts

  Gary N
4 years ago
Price Cutter always has good service and it sure changed my life's routine when they closed the one near my house. They're missed. The other stores are just not as convenient but I make them once in a while.

  Anthony Massimiano
a year ago
Almost always have what I need. I'm greeted everytime I go in and asked if I need help. Great staff

  Nick C
2 years ago
It's not a good place to shop or be at. You're extremely lucky if they have anything in stock. If you order anything, it should be through RockAuto.com or Amazon. These guys are just hungry middle men that can't even offer convenience.

  Cindy Dennis
2 years ago
I was driving across the country, car check engine light came on, I pulled off the next exit. Came into the store, I was helped with the code and advice what to do. I appreciated the help, especially not knowing where I am and what to do. Friendly and went beyond

  Billy Long
a year ago
Really nice store an helpful but that Emmitt person need to learn how to watch what he s saying. Talks a lot that he doesn t know. Very rudely

  Emmi
3 months ago
will NEVER go to another O Reillys

  Trevor Robert
a year ago
Great store always has what I need and the gentlemen at the counter stand at attention to help.Great Store Experience.

  Chance Lee
a year ago
It was Vary Helpful My Power Steering went out they were very Helpfuly & Very Patient as I waited in there parking lot for AAA to come & assist scenario

  Larry Attwood
a year ago
I always go to O'Reilly s first, can always get my Vets discount, Faster service going in , phone in is such a pain