Billy's Frame & Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Reno
6 months ago
Probably the most transparent and honest and affordable collision expert I've ever met. Not to mention a great man. I have trusted Billy with my vehicle multiple times, and will continue to trust Billy with my vehicle.

  M. Link
5 years ago
Billy helped us out with a frame issue years ago, and did a great job. And, recently when it was time to have the hood on my old Volvo repainted, several of my co-workers recommended Billy. It turned out to take much more time and work than we expected due to two previous paint repair jobs (before I owned the car) that had not properly sanded and prepared the old paint... which explained the failure of the current layer of paint on the hood. Billy went above and beyond to get this hood painted and have it look perfect and be durable for years to come.

  Paul
10 months ago
I am never going to bring my business here anymore. They charged me soooo much extra $$$ for no reason. I had other shops quote me 900 to pull the frame, and they wanted to charge me $5500, lol. I was obviously not interested, I decided to take my truck elsewhere, so Billy decided to charge me an extra $240 for the overpriced quote and would not give the keys back. When the other shops would do that quote for free. What gets me upset is that He never told me beforehand that he would charge the extra $240, If I knew, I would not even bring the truck there. He seems nice until it comes to the money he loves to overcharge and not let you know until too late.Edit, I got my truck fixed at different shop for $600, and It's perfect, they even pulled an aluminum part out that the Bill said he will not touch. "Don't be afraid to say no and shop around" He tries to lock you in with sweet talking or in my case charging you with a $240 quote.

  Vika Demchenko
11 months ago
This guy is a joke. And not in the funny way even though he tries. He was probably good at some point but now Billy is a scam! He says he is the cheapest in town. Anyway what I m trying to get at he seems nice but when you hand over the keys and at it comes to pay don t be surprised when you are 2k over budget!

  Dakota Lane
a year ago
Definitely a shady business. Lure you in using faith as a stand point. Say they wont charge you and get you to believe in good faith and turn around and say you owe thousands. Do not conduct business with these people after what they did to my brother it s definitely got chop shop vibes. Taking advantage of the unfortunate events people are going through to take peoples carsService: Auto engine diagnostic

  Craig Hurst
6 years ago
The short answer: If you need a collision repair, save yourself time and have Billy take care of it.The longer answer: My 2002 Accord was rear-ended a few months ago and insurance totaled it. The car was drivable, but the trunk, quarter panel, and bumper were damaged, and the frame needed pulled. The first shop wanted over $5000, but were not easy to work with when I mentioned having used parts. Another was fine with the parts, which brought the quote down to $3000, and when I decided not to have it painted or fix the quarter panel, that came down to about $1500.By this point, I'd been to several shops. Most wouldn't do a partial repair (a good indication of this is if you walk in and they have you fill out an application). I showed up to one and found out you had to make an appointment. Eventually, one of the shops recommended talking to Billy. It was a noticeably different environment, more relaxed, casual. You walk in and Tammy, Billy's wife, is either working in the office or the adjacent quilting room. You tell her what you need and she'll have you go back and see Billy in the shop.In terms of the estimates, the biggest difference was not what everyone charged, but what they said needed to be repaired. The ones who would not do a partial, said to just scrap it and get a new car. Of those that would, there were different opinions. The rates and parts were identical in cost, the times for each job varied slightly but not enough to matter, so it came down to what each shop wanted to repair. One even said that the frame would rip if it were pulled (creating an expensive repair) and that anyone who said different would just slam you with the cost once the car was in the shop. It was pretty nerve-racking trying to sort all of it out.Ultimately, I chose Billy's because I felt the most comfortable with him. The estimate matched what I needed to have repaired, he was happy I found used parts, and I didn't feel pushed to repair anything unnecessary.With anything, it helps to have a second opinion. If you want to spend the time going around to different shops, go for it. It helped me make a better decision, but in the end, that decision was Billy's, and if I ever need another repair, that's the only place I'm going.

  Jason Gonder
3 years ago
My wife was involved in an accident where the vehicle in front on her lost a wheel off its trailer and the wheel ran down the entire driver side of the vehicle leaving dents and scratches all along its path. Billy worked quickly with our insurance company to get her car rapaired and back on the road. The driver side of the car looks practically brand new and your never know that it had been hit. Billy is upfront and fair about his pricing and does great work in a timely manner.

  Jack Ford
3 years ago
My experience at Billy's Frame and Collision harkened back to the good old days when craftsmen took pride in their work and actually wanted to show you what they could do for you. I have an older, late '80s vehicle which by now can be called a classic car, on which I crunched in the rear while in my own driveway. I didn't expect to get it back to anywhere near the original shape without an impractical, highly expensive repair job. While another nearby shop (which was NOT the one who steered me to Billy's), clearly didn't want to consider a non-insurance, non-high-margin small project, Billy impressed me with his confidence and can-do attitude. He actually WANTED to work on my older car and said it was like the kind that he learned on. I could not have been more impressed or pleased when I picked it up on schedule, and within the only budget I could justify. I highly recommend professionals Billy and Tammy Roberts at Billy's Frame & Collision.Service: Body & Trim

  Debra Schneider
5 months ago
Did a fantastic job. My car was done in 3 days.

  Jeffrey Ewell
6 years ago
Excellent service and fast turn around time. He had to repair the damage caused by Reliable Chevrolet body shop. He did an excellent job at a much fairer price. I will only be using Billy's for all my future repair needs.

  Miranda Mitchell
6 years ago
Billy was fair. He quoted me a price and stuck with it. He color matched my paint spot on and I'm very pleased that my trunk shuts and opens so well after my accident. I would recommend him to anyone.

  Adam Bauer
5 years ago
I have never used Billy's Frame & Collision for any work. But first impressions and passion will win over anyone. I stopped in to get a quote and had a great experience. If I end up needed frame and collision work, I will not hesitate to use Billy's!

  Jackson Campbell
7 years ago
Hands down the best frame and collision center in Springfield. I would highly recommend Billy's to anyone. Great people, great service and went the extra mile on my car to ensure it was just right. You won't find better people in town.

  ayron stout
a year ago
I took my tuck to billies, he wanted me to have him put on all the fenders and hood, I opted out for just the frame, I can get the rest from a scrap yard, not because I didn't trust him but because money was tight, he inquired I explained I was in drug court, he said "me and God will take care of you" with a smile, 2800 dollars later frame is not aligned looks like he tried to pull it out with a chain and another truck....long story short don't use your religions good nature to con others, it turns people away when they think all Christians are snakes like Billy and prey on others ignorance of mechanicsService: Body & Trim

  Michael Glenn
2 years ago
They fixed my grandmother's vehicle quickly and dealt with the insurance company themselves. Can't say enough about this company. The perfect experience you should have with a mechanic

  Alex Rodriguez
3 years ago
Owner claims to be honest and even a man of God, but when you are so greedy, all that goes out the window. Besides the fact that he is rude, most of the time he puts his wife to do the talking for him.Services: Steering & suspension repair, BrakesServices: Steering & suspension repair, Brakes

  Shawn Elmore
8 years ago
Fair price and exemplary craftsmanship! Do yourself a favor and take your vehicle issues to Billy. Most honest company in town!

  Kelly Young
a year ago
A very good place to get your frame and body work done this is the 2nd time I have used him will use him again in the future

  Ed
3 years ago
Men of God, lies and greedy, always asked him for an estimate and total is twice as much, and never a phone call to ask if you still want to do the work on your car, highway robbery charges whatever he wants and always insist he is a honest men of God.

  Gariann McElroy
3 years ago
The owner was very unprofessional & rude once he had a signed contract for a repair job, ended up adding on an additional $1200 onto the initial estimate signed at the time of agreement, would not recommend for the simple fact that honesty goes a long way, and lying and adding additional cost after having a signed contract is not okay.

  Joe Young
2 months ago
Fair, honest and met the schedule

  Cody Klei
11 months ago
Guy looks nice but very dishonest and will leave you with no money!!

  Pam Foster
3 years ago
Great place to get your frame & body work done.Fast & affordable friendly atmosphere family-owned.

  Candy Terry
9 years ago
Best ever does great body work. Always a friendly face and works with you for convenience. Love this place and recommend to everyone!!

  Matthew Russell
4 years ago
Excellent work and very friendly people. My wife is extremely happy with the results.

  Bob Martin
a year ago
Great business for repairs very friendly and knowledgeable.

  Tamara Vanderhoof
3 years ago
The most honest, skilled, reliable, kind folks you'll enter do business with.

  Traction Addict
4 years ago
Really good frame guy, he's been doing it for a long time.

  BrandyAnn Fine-Youngblood
5 years ago
Great family owned business! Would highly recommend!

  Gile Beguiled
7 years ago
You might have to order your own parts.