Laurel Heights Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathi Patterson
a month ago
Laurel Heights was referred to me by a Precision Tune employee. I was told this company charges fair pricing for auto repairs not only for men but for women, too!I can testify to that!

  Matthew Moore
4 months ago
I never thought I'd write a bad review about Laurel Heights Automotive. I'm usually loyal to a fault and once I find a mechanic and/or shop I trust, I go back to them time after time. Laurel Heights may not be the most budget friendly shop in Raytown, but it's always been a place I have trusted with my aging automobiles.Recently I brought my 2018 Ford Escape to their shop to address several concerns going on with car. Running diagnostics, they had a laundry list of issues they needed to address. All in all, the costs were over $900 for the repairs, including the evap valve that I knew had been giving me problems for some time, a sensor, a tune up, and an oil change that I didn't ask for.After paying the bill, I drove across the street to Hyvee, ran in for one item and when I came back out, the car flashed all kinds of warning lights telling me to service immediately. So I drove it back to the shop, again right across the street, and the put it back up on the lift to see what was going on. Turns out, the car had a bad auxiliary water pump (that they changed later on after I left the car in their hands) as well as a failing water pump that was "seeping". This caused me a lot of confusion seeing as I always check for leaks and never noticed anything under the car, but they assured me it would have done it without me even knowing. Apparently the water pump issue showed up on their initial diagnostics, but they didn't look into it, and let me drive off their lot with a car that was basically out of coolant.The mechanic sat down with me and worked hard to convince me that it wasn't their fault that the water pump failed but this issue existed prior to bringing it in. After spending some time researching the issue, turns out this was the main problem and reason for bringing in the car and that the coolant was actually seeping into the engine and mixing with the oil. I'm sure the other repairs were needed, but why not address the main problem? All symptoms pointed to this being a water pump issue, but they didn't even notice the car was completely out of coolant? Additionally, could it be that they had to do the oil change in order to get the car to run right given the amount of coolant that had mixed with the oil? Really appeared to me like they had to intentionally avoid this issue.The way it was explained to me, the water pump could be babied for a while and I'll just have to keep an eye on the coolant levels until I can afford to take it to the dealer (as they don't even work on those?). Turns out this was bad advice, as coolant mixed with oil is very bad for the engine and my $1,000 job could end up costing me $7,000 to get a new engine. Their advice should have been to park the car and not drive it until I get the issue resolved.I think "imminent engine failure" would have made this a more pressing issue, but that's just me.A few weeks later, I brought my 2007 Chrysler van to address an issue with the passenger side wheel bearing that turned out to be a tie-rod issue. The mechanic refused to work on it due to how rusted the car was, I was still charged a diagnostic fee even though it wasn't written up in the computer and as far as I know, he never ran diagnostics, and was told "good luck" and to get a new van as soon as possible.No, I'm not a big client and they have plenty of work to keep them busy (probably why they didn't want to work on my water pump to begin with), but I'm no longer referring friends to use them, and I will be finding a different shop to take my vehicles.edit:A: You didn't contradict anything I said.B: The van can be fixed without putting it in the air.C: Trouble shooting on a car to find the problem isn't always going to be easy. The tune up was the correct action in determining the issue. Yet still, the water pump was on the original diagnostics that you showed me and is apparently a very common issue with these cars and it was completely out of coolant when I drove it off your lot. That's why I'm frustrated that you missed it and with the bad advice I was given.

  Jeremy Lotz - Personal
a year ago
Helped me beforehand with options and then pulled off a quick, affordable, and very skillful install of interior LED lighting in my car. No wires visible anywhere! Even closed doors and turned off the lights in auto bay to show me how they'd look at night. Couldn't be happier...class act, these guys. The pics def don't do it justice.

  Alonso Castaneda
a year ago
Gave false information said the pipe was shooting black smoke saw them turn it on it didn t even smoke till they pushed the peddle down hard and saw white smoke held it from 9 to 4 guessing they wanted to charge for extra things and placed the bolts in wrong.To reply to yours then you guys have gotten lazy and no one complained when I dropped it off and I would have paid you to put it back but got irrational when I said I couldn t leave it and pay 90$ storage fees. Besides I can have the owner turn it on and ram it for 10 seconds and no black smoke would come out.Service: General repairs & maintenance

  Jeremy Campbell
4 months ago
Very coincidental with all the recent negative reviews. Wonder if it's because the owner has debts he hasn't paid and needs to scam people to get some money. Lies after lies after lies. When you don't do people the right way it comes back to you every time. Pay your debts.

  Cynthia Wolfgeher
3 months ago
12-8 took my car there heard noises in brakes. Laurel calls and tells me needs brakes rotors all around. I was sceptical about front but they said they needed it. Had regular maintenance oil change done today where bought car on maintenance plan at dealership. Multy point inspection done and they could not figure out why so much brake flood in it. Also brakes they had just replaced on front of car when bought it with rotor's. We're replaced. So Laurel replaced front brakes and rotors and back which needed. Fronts were brand new and they still replaced . 900. Dollars later and Laurel denies bad service come on. You don't need to work on my car anymore because I will not be back. Honesty is vertu and Laurel has lost that for customers.

  Jorge Trevino
4 months ago
I took my mini van to replace my starting gear and they overcharged me for the diagnosis and confirmed that that was the problem they replaced it and left totally loose 2 screws and a third screw they didn't even put it on them and since I picked it up I heard a noise as if I barely managed to touch the sprocket and I told them and they claimed to me that it was normal and that apart they said that the flywheel was fractured to what I claimed them that why they had not told me before starting the gear to attend to it before they total they did not even want to get up from the seat to verify my van and the next day of course the vibration took off the gear from its place and left me lying very far away and I had to pay tow to take it to the workshop to fix it and the guys alleged that the flywheel was broken and that they were not going to make a guarantee of anything and they will throw the van keys on the driver seat so that If I took it paying tow again tow truck to take it to another real workshop and they took photos of what was left of the starting gear why it broke and I contacted the workshop again so that they would be held responsible for the expenses and they said to do what I wanted they alleged pure conspiracy nonsense that only in their mind exist and I clarify a mechanic can decide whether to install a part or not but I as a consumer decide what class, kind and brand what starter brand I install to my vehicle this is clear and even that they claimed me, what if I am sure is that they left the gear loose with the bad intention of damaging the flywheel why can't I believe that a pseudo mechanic can't put a part as simple as that and I sent them photos on their Facebook of the filth job that they did to my van and they blocked me and they were to call back and the owner as shameless as the employees already 3 weeks since then but the good news is my van is working and running no flywheel problems only dent a little the gears but that s it and I DO NOT RECOMMEND THEM !!!

  Eric Potter
9 months ago
We have used Laurel Heights on several occasions. We had an engine replaced in one of our cars about three years ago. This week we had some issues with our breaks. The team was able to get us in and taken care of. They have always been extremely honest and fair with what needs done with our cars. I won t take our vehicles anywhere else.

  Patrick Tedesco
9 months ago
Well, never thought I would have to write this review about this business. I ve used this business for at least 10 years and always got the feeling I could trust them. The guys who were owner operators when I began going there were, I believed, always upfront and honest with me. Anytime I had a repair and they came back with a price it always struck me as very reasonable. I thought the new owner appeared to be carrying on in the previous owners footsteps. However, for the first time, when I was given the price for the repairs to my vehicle the hairs on the back of my neck stood up. I just felt that something was not right. After checking with a reliable parts person who has access to the exact parts they listed on my invoice they made a 124% increase, at least, on the parts for the main job. I understand the place has to make money but to me that s way too much of an increase. Of course this is a review so I ll let you, the consumer, decide for yourselves if this is acceptable. It is not for me so I will be ending my long and what I thought trusted relationship with Laurel Heights!Service: Auto brake replacement

  Sean Fischer
5 years ago
Came here because my trailer lights were jot working right and i had some electrical issues. They fixed everything on my list and even added a new trailer wiring harness so i dont have to use an adapter anymore. Ive been going here for the last year and all the work that they have done on my vehicles has been great.

  Bryan Terry
4 months ago
Great people and great service. Laurel Heights is an autoshop I really trust.

  Mark Lyle
a year ago
My 2012 Jeep PatriotI have always been impressed with Dennis Day and his son Justin Day. I never have to worry that they will try to sell me a service I do not need. They are both very professional and completely honest and that means a lot. I trust them completely and know they will take care of my vehicle just as if it was one of their own. I will always take my vehicle to them for repair. They are the best in my opinion. They treat me like I am a member of their family.Service: General repairs & maintenance

  Chet F
a year ago
Justin and his father are always great and go the extra mile. I ve taken everything from a classic GTO to a 2021 jeep gladiator diesel into this shop. They really know their stuff and take the time to thoroughly walk you through the repairs needed. Then they do the work in a timely fashion and for an extremely good price. Do not hesitate to trust these guys and bring your cars in for repair. I won t take my cars anywhere elseServices: Steering & suspension repair, Steering & suspension replacement, Wheel alignment

  Ryan Pfannkuch
9 months ago
Brought my suburban here to get work done. they helped diagnose my issues and helped me through the process of what s cost-effective, they won t screw you over or try and get all the money they can out of ya, very well and fair priced with quality work

  Mike Rabe
2 years ago
I can't say enough nice things about this shop. I needed work done on my '06 Saturn to pass inspection. The shop that inspected my Vue quoted me $1,127. Took to a popular place up north and wasn't worth the time or gas because their estimate was $1,088. Brought it here and they got me hooked up, passed inspection for 30% less than either other estimate! They even put air in my tires! Definitely recommend this place!

  nichole Fetty
3 years ago
Very prompt service. Best value, they don t price gouge you like most shops. Communicate extremely clearly (even printed a diagram for better understanding of a shift assembly issue). They keep in contact after services to ensure that all issues were fixed to your standards. Definitely one of the best mechanic shop experiences I ve ever had.Services: Tires, General repairs & maintenance, Brakes, Oil change

  ruth laughlin
a year ago
Professional, friendly, honest service. I have used Laurel Heights service for my cars for 20 plus years. They are reliable and excellent at diagnosing problems.Services: Wiper blade installation, Auto maintenanceServices: Wiper blade installation, Auto maintenance

  Latisha Randolph
6 years ago
My experience here is always pleasant. Amazing customer service. They are trustworthy and upfront. I have never been overcharged and they always take great care of our vehicles. We have been using them for many years. I highly recommend them!

  Hanna Herndon
4 years ago
Extremely fair price for services. I have yet to be lied to and that means so much more than anything to me. i moved about 20 minutes away from my previous home and I refuse to use another auto shop!! my whole family really loves Laurel Heights! Highly reccomend these guys.

  Jessica Gentry
9 years ago
Very professional and trustworthy! I have been using their services for years and I do not trust anyone else to work on my vehicle. Always straight forward with what I needed and very good estimates. Dennis Day is one of the best mechanics in the Kansas City area!

  Jada Oliver-Gray
3 years ago
I have been to Laurel Heights a few times and every time they were great! Anyone that helped me was nice and I felt like they always gave me the best price. They took time to make sure my car was in good condition with any troubles I brought in with my car.

  Steven Casey
4 years ago
The guys at Laurel Heights are great to work with. I hit a deer two days before my family s vacation and had it sent straight to them. Not only did they repair all of it while I was on vacation they made sure I enjoyed my beach vacation and handled the communication with my insurance company. I only had minimal communication with them and my insurance company when on vacation as they worked together to get us all squared away! I wouldn t take my car anywhere else and really appreciate those guys going the extra mile for me!!

  Mozella
3 years ago
Professionalism at the greatest level. Me and my car loves this auto shop.. Great Quality work never any complaints, if I have questions or concerns they've always given me advice to save money and time. Thank you Laurel Heights Automotive for all the hard work and dedication that you all provide for the community

  Norene Place
3 years ago
The guys at Laurel Heights are the best.They have been providing me service since 2008. They have never let me down, they are honest and have fair pricing. It's a place any woman could go to and not fear getting ripped off.Services: Transmission, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine tuning, Engine repair, Brakes, Air conditioning, Battery, Oil changeServices: Transmission, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine tuning, Engine repair, Brakes, Air conditioning, Battery, Oil change

  Paul Tucker
9 years ago
These guys are great: true, small-town honesty and integrity. I've gone in there multiple times for State Inspections and other things, and each time, they've been honest about what the car needed. For instance, I took a car to a Firestone in the area and they said it needed nearly $1000 of work. I took the same car here and they honestly reviewed the car and said that one, Firestone was wrong on about 97% of the things they said it needed, and two, that Firestone was way-over charging. To further compliment their honesty, they referred me to another mechanic that could do the needed repair faster and cheaper than they could. So $100 in repairs and two hours later, my car passed the safety inspection. I don't like getting my car repaired, but it's a lot easier to justify when it actually NEEDS to be fixed for safety or emissions-related reasons. These guys try to establish trust instead of trying to make an easy sale based on fear.I've referred them to other people too and they've shared similar experiences where they've gone in because of being told they needed a certain repair by another shop, only to be kindly informed by this crew that the car is fine and doesn't require servicing. Not many people in the car repair industry are honest enough to turn away work to build trust. Solid guys, good workmanship.

  Annabelle Lee
4 years ago
I was going to give this place 5 Stars. Quick easy and cheap.Except I paid for a tire rotation and then 2 weeks later I'm stranded with a flat and another nearly bare tire, which has never happened because I regularly take my vehicle in for scheduled maintenance including tire rotation and air checks. How did they rotate tires with no useful life? That's extremely concerning and very dangerous, not to mention negligent.

  Penny Briscoe
3 years ago
I've been taking my vehicles to Laurel Heights for several years. They're honest mechanics who do great work for reasonable prices. I definitely recommend using their services if you're anywhere near Raytown.Services: Transmission, General repairs & maintenance, Auto engine diagnostic, Brake service & repairServices: Transmission, General repairs & maintenance, Auto engine diagnostic, Brake service & repair

  Mike Brummett
5 years ago
Kind, personable people. Everyone that works here is honest & understanding.Prices are incredibly reasonable, service is always quick. I've had a couple appointments where I showed up at 8:50am for a 9am, and they were done with my car by 9am.Only place I'll go!

  Cindy Copowycz
3 years ago
I have taken my cars to LHA for over 20 years and have always felt confident in the service they provide. They are skilled auto technicians in addition to being fair, friendly and fast. Very dependable. HIGHLY recommended.

  Brady Schlesener
a year ago
My truck was going haywire, lights flashing, wipers turning on by themselves, horn blaring randomly. Laurel heights was on top of it. Doing it in a very cost efficient and fast manner.Service: Electrical repairService: Electrical repair