AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ben Miller
3 days ago
Currently at the store. Waiting for my pick up order. Saw the picture and obligated to leave a review. Stood waiting at counter for 5 minutes. Poor customer service

  Christine Jones
5 months ago
My engine light came on, and my car was making strange sounds. I pulled into Auto Zone and didn't have to wait long for them to do a diagnostic test. Had my answer in less than 5 minutes. Thanks, at least I was able to find out what was wrong and take to the dealership already knowing.

  Sabrina W
3 months ago
I had to check my old battery, unfortunately I needed to purchase a new one . The CSR was very friendly and helpful. After my purchase, I towed my car back to the store and . Thomas W , the manager, went over and beyond to see to it that my battery was installed correctly, and checked the starter because my car was still not starting. And he did it all with a great attitude , in a polo shirt during steady rainfall on Christmas Eve. Thank you Thomas! Merry Christmas

  Ricky Thompson
5 months ago
These guys provided great service, and I really appreciate them changing out my battery for me. Thomas is knowledgeable, friendly, provided great service, and is a model employee and deserves to be rewarded.I originally bought the battery from the AutoZone over by zona Rosa, and of course I threw my receipt away. The battery went bad, and my car would barely start. So I limped over to this AutoZone. Thomas was at the service desk. After explaining my situation, the only question that he asked for was my phone number. He pulled up the receipt, and gave me a replacement. The whole thing took about 6 minutes. I Will 100% come back to this AutoZone for help if I need anything for my car. Thank you!

  Tristan Hayes
2 months ago
I brought a part from this location and it turns out the part I brought was a bad part , however when I tried to return the part not even 45 minutes after purchase the same man who sold me the part (Thomas) was now giving me the run around about returning the part for a new one or giving me back my money ....they were rude over the phone and worse when I was there in person .... dont go to Auto Zone in Raytown if your looking for fair friendly service ....especially if Thomas is working .....

  Ray Emert
3 weeks ago
Never had a problem going here. Employees are very helpful!

  Wesley Pope
5 months ago
The Mgr Jeff went above and beyond with customer service. Helped me identify the correct battery, and assisted me getting it in! I will continue to support this store.

  Brandon Hutchins
a year ago
I m glad morning crew shows up for work on time. I ask the lady walking in with another coworker or spouse, if I could just grab a couple pairs of gloves that I need for work as she locks the door past 7:30 am and tells me we re not open yet. Hrs are 7:30 am to 9 pm. And to top it off guy she walked in with walks out with product. Will never return to this location!!

  Marci C
5 months ago
This place is great! Very helpful and friendly. Went to other AutoZones and couldn't get the right parts. They kept giving me wrong ones but this AutoZone was great knew exactly what I was looking for.

  J Michael
5 months ago
The person I dealt with helped me select the right wiper blades and even installed them. Great customer service!

  Stephanie Jenkins
8 months ago
The man that worked in the store was so rude to me the first time because I had my Bonnet on my head he didn't want to help me. So this last visit I got all dolled up hair done makeup on the same man was so nice he break his neck trying to help me

  Andrea Statler
8 months ago
I was just in auto zone this morning, august 19th at 9:30am waiting in line to be assisted. When it was my turn, I requested someone come out to my car and determine what the code is on my car that just popped up. A 6 foot tall lady with short hair handed me the tool they use to read the codes and says Here you can do it yourself we re busy. And I said to her that I didn t know how to plug it in properly and requested she or another person come and help me. She said I can t leave the counter. You can either do it yourself or wait longer. And I had already been waiting 15 minutes to get to my turn. And there were 4 other workers in the store who could man the counter.So, I went across the street to O Reilly and they were happy to read the code with a smile and I even made sure to make a $50 purchase while I was there to support O Reilly.Do better Auto Zone because Customer Service is NOT your strength.

  Alexander Green
11 months ago
Terry from the Raytown Auto Zone was extremely helpful today. You could tell he was busy but went above and beyond to help me with the transaction issues I was having. Also, he installed my battery and it was way more difficult than expected. 5 stars

  MaKayla Clark
a year ago
The store manager TERRY is extremely rude, unprofessional, and gives out falsified information for some unknown reason. Was told in order to be a CASHIER that a Class E License was in order to be obtained. To which I was astounded by, as there would be no deliveries to make for a CASHIERS position. I called a their corporate number, as I was told by Terry, all his higher ups are making him to do this, and asked why a cashier would need to be Taxi/Delivery certified. Their reply? If you re not making any deliveries and only working in store we do NOT require a class e license. Made a call back to let TERRY know he s a liar and that s not a requirement.And just to add - 2 days prior one of their managers, wouldn t give me name, called and said they were interested in hiring. Upon calling back, this was the awful interaction I had with said store manager . I would NEVER do business here nor try for employment.Go to any other location, because they ll give you ACCURATE information and won t be such an unprofessional face of their company!Never got an answer as to why he was such a liar, either way this needed to be shared.

  Deb DiiBon
3 months ago
So helpful!!! Feiendly no matter how busy they are!!!

  Candice
7 months ago
I came into the AutoZone on Troost and the manager Tish greeted is openly and professionally. Tish was very open and honest. And she is a women who knows her stuff!!! Thank you Tish for helping us out. My services will be with AutoZone! #GirlPower #Thank you #AutoZonehaswonderfulstaff

  QueBee
11 months ago
Kudos to Keith! I really appreciate the time, patience. knowledge, and compassion that he showed me when I was having trouble with my car. His professionalism coupled with kindness is invaluable.

  Jessica Matthews
7 months ago
I was having trouble with a phone mount I got for my car and also having trouble with a steering wheel cover lol the manager came out to help me it took him no time to figure everything out he was so patient and caring we laughed and figured it out. Thank you

  Dale Mercer
11 months ago
These guys are great. I drive past 3 parts stores to give them my business. Last trip, he gave great car battery advice.

  Nina Sweeden
8 months ago
Great service,very quick to come help you out with anything and everything you need. Great kind people.

  Osiah Gunnels
6 months ago
Danni has the best costume service need more like her 5 stars

  James Purcell
a year ago
Was not a fan of the customer service reps. You could tell they were not wanting to work a bunch. Placed an order and they did not look at the order correctly and gave me the wrong items. The manager did try but in the end was not able to correct it so he cancelled it but I give him props at least for trying. Its just a disappointment because I drove 30 minutes for a badly assembled order.

  Kam Kam
a year ago
Just got my Battery Replaced for My 2019 Jeep Renegade Trailhawk at this Location by Mr.Terry L ((I believe is the Manager there)). He was pretty quick and way less than the price I would be paying at The Dealership. Check this place out before getting ripped off by your dealership Thank you Mr.Terry for the much needed help ! Preciate it.

  Jazmine Negron
a year ago
Your hours on the door say you're open til 5pm. But you guys keep closing early. 3pm and you're closed??? Seriously? This is the 3rd time we have tried to purchase what we needed for our vehicle and can't. This is ridiculous.

  Carolyn Brown
11 months ago
Not the same AutoZone I used to know. Had to assist the parts sales manager with selecting my parts and ringing me up. Thank God l know my way around, or else I would have wrong parts.

  Sylver Wolfy
2 years ago
Milton C came to my rescue when another employee was saying they do not honor the membership discount at all locations. Milton took over, and Descalated the situation. He's very knowledgeable very helpful and goes above and beyond he deserves a raise!

  Bonnie
2 years ago
As a female I was not impressed with my interaction with the employees. I understand an auto parts store gets people with all different levels of knowledge. But assuming that because I'm female I don't even know how to pump gas is frustrating. So dismissing my questions by telling me it's complicated or giving me false information is not acceptable.

  Patti Smith
4 years ago
They are usually very helpful to me. The store only had one other person in at the counter yet two Assistance Associates. One Gentleman asked what he could help me with, I told him he then directed me where to go. Everything ok but Other Associates would check on me after too long a time since I was only needing one item. I was having trouble with choosing the right one. Never helped me. I just grabbed one and went to check out. In the meantime he had took over for the other Associate and his customer. The first Associate made a comment about why did he do that? I couldn't hear all that was said but he didn't like that he had lost that customer to him. So this guy jumps in and took care of me then and I checked out and left.

  Christina Mcmasters
4 years ago
I stopped in because my check engine light came on. So one of the gentleman took a scanner and pulled the fault code from my truck. He entered the code in his computer and gave me a printout of the likely cause and solution. After talking a few minutes the employee walked me back to truck and showed me where the part is and how to fix it myself, if I went that route. I was very impressed and happy overall. I always use Auto Zone anytime my check engine light comes on. They have given me invaluable knowledge to take with me to my repair shop. And the last few years I've used them 4 times, and they were right about the diagnostic every time.

  Tracy Burton
3 years ago
Wednesday afternoon purchased a battery for my car, the sales clerk young lady was very friendly & helpful. Changed my old battery out to the new one. Also told me that I need a new battery tube, one was very old & rusting. Thank you for her helpful advice.