Perkins Automotive Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephen Kent
3 years ago
PLEASE TAKE YOUR VEHICLE TO ANOTHER SHOP. I had a fuel pump go out on my truck. I was told they would have my truck back to me the following day (that would have been a Friday). I never even received a phone call that Friday that my vehicle was not finished. They are closed on Sat/Sun. I called back on Monday and they said that it would take roughly 3 weeks to get my fuel pump in. I then called multiple dealerships in town (sourced my own parts) and found the pump at multiple locations. I offered to go pick up the part in effort to speed the process up. Perkins declined my offer and waited another full day to go get the part from a dealership that I sourced for them. This was a $199 part, Perkins then marked up my part to $300 (I understand this is another avenue for mechanic shops to make money). I then went to pick up my truck and the service light was still on so I returned it immediately. While the mechanics were trying to figure out the issue they got in to a verbal argument throwing around the F word at one another as if a customer was not even standing there. The mechanics were both smoking in the shop with my windows down. I received a call that night that my truck was fixed and ready to pick up. Since the mechanics were smoking somebody shoved air fresheners in my vehicle to try and cover up the smell, not to mention the following morning my check engine light was right back on. I then took my vehicle to Ford as I was 100% done with this shop. The issue was that the Perkins mechanics did not re-attach some hoses from their previous work. I paid Perkins full price then had to pay Ford as well, I have over $1000 in a FUEL PUMP (a $199 part)! It took the owner 3 days to call me back and he was not willing to refund any monies at all for the poor quality of work and the absolutely terrible customer experience. I really wanted to stay local and keep my money local is why I used them in the first place. PLEASE, use another local shop other than Perkins. Poor Ownership, poor quality of work/communication, terrible chemistry with their employees internally. I genuinely felt terrible for the employees working in that shop as there was 0 working chemistry.

  Jesica Guth
5 years ago
I took my car in to have it fixed. Said they would take a look. They did and I told them I would let them know if I was going to bring it back to get fixed. The cost for the repair seemed pretty high.I called another company and they gave me a price of $50 LESS than Perkins. When I called back to find out which of my ignition coils was bad, because it was not marked on my print out, I was told they didn't have that information because the mechanic didn't write it down!?How can you be a mechanic and NOT write down what part of the vehicle is needing repair!? Are you kidding me. Second time I've had a problem with these people, and I will NOT be going back.Not to mention, the woman at the front desk is the ONLY nice person there.

  Scott Totten
3 years ago
I would never reccomend taking your vehicle to this place. Long story short they drove my truck across town to one of their other locations without even consulting me first then left my car there. They apparently needed a special tool to tell me I had a hole in cylinder 6 and I needed a new motor. They quoted me around $7,000 to fix my truck. I then had it towed to a different mechanic for a second opinion who I had take apart the motor to verify what they were saying. Come to find out I had no hole in my #6 piston and for less than $2,000 I had my truck up and going again. I have called multiple times to discuss this with the shop owner/manager and he is never around and doesn't return my calls. This place is just trying to rip people off. Don't trust what they say, take it somewhere else to get work done, anywhere else!

  Victor Buller
7 years ago
Went in for a Safety Inspection on my six year old car. When I went online to register, the State site asked for my safety inspection sticker number. I did not have one. I called the shop and they told me I had asked for the wrong inspection (ID OD) and that I needed a different one (MO ID). I had no idea there were two different kinds. I asked for a safety inspection so I could register my car. They told me I would have to pay again to get a sticker. Went to a different shop and was told the inspection certificate they gave me was only for newer cars recently purchase, not for a six year old car. I was told the shop should have known this. I cannot give them a favorable review since they offered nothing to make their mistake right. UPDATE: I went to Perkins Automotive Service Website to see if I could port a copy of this review there. I noticed they show they are associated with the Better Business Bureau. I decided to check it out, but when I searched for Perkins Automotive, could not find them associated with the BBB. I searched Perkins Automotive and Perkins Automotive Service. I started searching BBB accredited businesses and then went generic. I contacted the BBB and they responded stating that the business is listed as Perkins Service Station. It was found using one of the phone numbers listed on the Perkins Automotive Service Web site.

  kyle egelhoff
4 years ago
Went in for an inspection and got my car back with a major leak in the rack and pinion. They're estimated repair was almost $1000 to replace. Did the job myself in under 2 hours for under $300. Their part $506, actual cost $159. No mention of labor rate or time either just the amount of money they wanted. Completely amateur shop with only one mechanic so plan on waiting if you actually want them to fix something, I overheard him tell numerous customers they would have to wait a week before he could even look at their vehicle. If you don't need your vehicle anytime soon and have cash to waste, this is your place.

  Brian Benzing
5 years ago
If I could leave 0 stars I would. These store send people to sell Perkins vouchersand coupons. Before I bought this, it was clarified that they work on plenty of cars with interlocks. They have been unable to help me because of an ignition interlock device. Which has never been a problem at any other mechanic. I took my car in on my scheduled appointment. They apparently tried to start it 3 times and gave up. They just not of tried because it started right up for me. My car has been there all day mind you. Never got a call, and my phone number is on file. Just picked it up and FIRESTONE of all people took it, started it, and is working on it. They will not do any refunds on the trash they sold me. "Take it up with the owner" instead of doing what's right. If you "pre charge" for a service and cannot follow through, give a refund.

  Daniel (Daniel)
6 years ago
Ripped me off.My dad took my car there to get my blower fan looked at because it wasn't working but the moment I dropped it off the fan started working again like it never even had a problem. I thought well may as well have it looked at anyway, assuming it was just a loose wire or something simple.The next day while I'm at work, Perkins called my dad and said it needed to be replaced. My loving but lacking common sense father told them to do it and he went and paid for it and Perkins never even consulted me, the actual owner of the vehicle.On top of that when I get the vehicle back there is a large crack in the dashboard.This place is a scam.

  Cara Dal Porto
5 years ago
The people here we're great! Dropped my car off on Tuesday because I thought something was wrong with my brakes, turned out my boots were messed up too. They said it wouldn't be ready until Monday but then they called Thursday saying it was all ready to be picked up! Great service would come back again!

  Jamin Swift
9 years ago
I agree with other reviewers....BE WARNED if you gamble with Perkins Automotive.7 years ago, had a fan motor go out on a Jeep. The part and work should have been under warranty, but they charged me 3 times in the course of year to fix it before I got fed up and took my business elsewhere. I swore I'd never go back.2 weeks ago, I needed a quick vehicle inspection and "stangely" they were the only ones in town that had a schedule free enough that I could just come straight in. After an hour of sitting in their waiting room, they came back in to let me know the drive shaft broke while they were backing it out of the their garage. Guess who got to pay $1000 to replace a simple drive shaft?!?!When driving it home, I noticed a strange smell that I first thought was just some excess grease or oil burning off due to the work. It is a spare car for me, so I didn't drive it again until the weekend. That Saturday, the scent was stronger and I realized it was fresh gear oil leaking out of the area they just worked on. The car had never leaked and this was a BIG leak right at the area of the seal. I brought it back in on Monday, and they told me that I would have to pay for 3 hours of service "just to find out where the leak was coming from" when it was very obvious. Knowing their background of shadiness....I had asked to look under the car as soon as they put it on the lift. The manager made it clear they wouldn't stand behind, nor warranty any of the shady work they'd done, and didn't care they'd sent me home in a vehicle with a fresh gear oil leak (probably hoping they'd get some transmission work out of it as well).At that point, I let them know I'd made a BIG mistake taking my vehicle to them and would take my business elsewhere and be sure that others do the same!AND MIND YOU, they were the ones driving when the drive shaft broke in the first place!

  Jacqueline Barrett
5 years ago
Super nice! I had a very last min inspection i needed and after being lied to by another company and calling 10 other shops. Perkins got me in and did it all with a smile even though they had a very busy day already. It was the last day of the month and they were great. Thank you Mark and his crew!

  Pittspawn99
8 years ago
Took my van to these guys when another local shop basically told me that he had more important things to do. The work that was needed was going to cost me either way but these guys gave me a break on the labor costs. The work was done in a reasonable amount of time, they found one additional issue that I was not expecting but made sense and was probably the root cause of my troubles. Only reason for not giving 5 stars is that there was an additional delay nothing unreasonable but for the price I was paying part delivery should not have cost me a day.

  juston taylor
7 years ago
I paid for a discount package that contained a number of free minor services. I finally got up to trying to redeem one of them; a simple headlight replacement. I was told, "I can't accept that for your model of car." There were no exclusions listed anywhere on the package or coupons themselves. If they can't keep their word for a package they sold on a simple headlight replacement, I wouldn't trust them for anything important. By the way, I did it myself in 30 min after looking online for directions. Thanks for nothing.

  Jason Smith (Fingersniffer)
8 years ago
Took my vehicle in for an inspection, even after setting an appointment I had to wait over an hour for a simple inspection. Then I was taken into the shop and 'shown' all these things that supposedly failed the inspection and that it would cost $1100 to fix. I told them no and took it to another shop to do another inspection. They found 1 item that failed and 1 more that was close to failing for 1/3 the price I got those two items fixed.I spoke to the second shop about Perkin's diagnosis and the guy laughed then took me out to show me and reassure me that those items did indeed pass inspection and without me evening mentioning Perkins shop the guy said he saw my address was in Belton and he bet I was talking about Perkins Auto, which I was.It's pretty sad when another shop calls you out by name for being shady without even knowing who I was talking about. I will NEVER take any of my vehicles to Perkins ever again, I wish I had read other reviews and saved myself a few hours and some money by going to a shop that is reputable.You can feel free to ignore this review and other's but when you're shelling out thousands of dollars for a repair that should have cost you a fraction of the cost you will understand.

  Josh Terry
7 years ago
I would not recommend this company to anyone. I took my vehicle in to simply have the head for spark plug retapped. I received a phone call the next day asking me if I had heard any loud noises coming from the engine which I replied no. When I went to pick it up, Jason again asked me if I had heard anything in which I said no. He started it and it was making an awful clanking noise and the engine was vibrating.....it was NOT doing that prior to going into their shop. I was told it could be the timing chain...and that it was ok for me to drive off. I took this vehicle to another shop and was told I was lucky a rod had not shot threw my engine...that I should not have been driving it...and it was not a timing chain. After a diagnosis, I was told they found debris in the engine from the exact head that was retapped and that the engine would have to be replaced. I called Perkins auto and spoke with Jason in which I explained this and asked what was going to be done. I was told that he did not believe they could have done anything to the engine and again thought it was the timing chain. He told me he would have to visibly see the engine before claiming fault. He told me that he would have it towed from the current shop on his bill.....if it was found that Perkins was at fault. Perkins ruined my engine, and I had to pay for a new one to be put it. I do not trust this company, will NEVER go back and will NEVER recommend them.

  Gina Degges
a year ago
This man is the worst business man I have ever seen he does not pay his employees when he does pay his employees her first check bounces and he still does not give them their money it takes over 30 days to get any money from him I don't know how your cars are because he doesn't have any employees heat water or anything else this is the worst business man I have ever seen and I would never take anything or look for this man ever he needs to be set down post ed you should tell it if you really have really

  Dominate Dance Company
4 years ago
This place went through a rough patch but has really turned it around since Keith took over the back and the front. Not only is he the Service Writer, but he is also the one who will fix your car. He's fair and honest. If you come in, be sure to ask for him to make sure you're treated right! You won't be disappointed!

  Vogt Dwight
6 years ago
Worked for me on a Saturday.I asked for spark plugs changed.Coils come out to get to them.One bad coil changed no extra labor.He had these parts ahead of time.Can't do better then thatAll is well one week later

  Jeffrey Rodriguez
7 years ago
Very good at diagnosing problems and getting things done in a timely manner. They even offered to pick me up when I didn't have a vehicle. Talk to Jeff he is the best person I have ever dealt with.

  Korey Taylor
5 years ago
Perkins in Raymore is the place to go for all your car needs. They were knowledgeable and respectful. They don't charge you for things that don't need to be done to your car! And super affordable. Ask for Mark!

  Joshua Johnson
4 years ago
If I could give this place zero stars I would the service was terrible.I asked them to do one simple thing drop the tank and make sure my front tank was not only fuel from the back tank and that was too difficult for them instead they left my vent tube unhooked and did not even tell me and not even take fault for what they did called them and told them I wanted my money back and he refused to take responsibility for For what they did nor fix the problem they caused so now my truck is no longer drivable until I can fix it I would recommend nobody go to this place because they would do the same thing to use what they did to me also the owner or manager Was not willing to take responsibility for what their employees did did you guys have any car problems I would recommend taking your car somewhere else before I would ever take it back to them

  Amy Daniels
5 years ago
Had to have some brake and steering work done. The service manager was great. Explaining all the issues and problems. Helped me to understand all that needed to be done. Trustworthy guy.

  Andrea Wright
5 years ago
They don't pay their employees on time or even the wages they agreed upon before starting to work there. My husband made a deal with Dwyane on pay and hours before deciding to work for them. Then 4 out of the 6 pay checks were wrong and had to be argued about before being fixed. 3 out of the 6 where not able to be cashed on payday because there were no funds in their bank.

  Terry Atwood
5 years ago
Check out BBB these guys have major issues. We took our car in and they screwed it up, then refused to make it right. Also, and most importantly some very scary characters behind the doors. Beware and Stay clear of this place, it's a major SCAM joint.

  Ron Cauthon
2 years ago
He took advantage of my situation and charged over $600 for an alternator that the parts stores sell for $100

  Coach Reed
10 years ago
Always got a fair, competitive price. Even pressed in a wheel bearing for free. Good shop

  Cody Russell
5 years ago
I love this shop they go out of their way to help you, they will even go to your house to get your car for you and they will give you a ride home if you're in a hurry.

  ALLENBROSRACING
4 years ago
Perkins is a scam. He doesn't pay his employees and doesn't pay his vendors. He doesn't even pay his taxes and is working with an expired business license. Shut him down!!!!

  Sara Blakely
4 years ago
I talk to Keith he is very Knowledge and instantly knew what was wrong with my vehicle I would definitely recommend them this is the raymore location

  Julie Griffis
7 years ago
Perkins always seems to do a good job on my vehicle.

  Adrian Griffis
6 years ago
Good work. Honest. I've never had a problem with them.