Baldwin Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Echo Valley Outfitters
a month ago
We took out 4runner in for an insurance claim and when we got the truck back the battery had been switched out with an older one. I replaced the battery when we bought the truck, now the battery on it is 2 years older than when we bought it. Don't trust the shop! They also tried to total our truck and say it was way more damage than it was, personally I believe someone internally was trying to get it for a "STEAL".

  Danny Kitzman
5 months ago
David, Alton, and Robert made buying my wife s 4Runner a breeze. Easy to deal with, patient, and detail oriented. Thanks for a great experience!

  Abby Cannon
2 months ago
This is the worst dealership I have ever dealt with. I bought a 2018 Jeep Compass from them about 1 year ago. It has had nothing but problems since I bought it. My jeep would not start about 2 months after purchasing it. I took it back to this dealership and they told me nothing was wrong with it which forced me to take it somewhere else. A different dealership diagnosed and has fixed 3 separate issues my jeep has had within the last year. I've put thousands of dollars into repairs and only been able to drive this car half the time I've owned it. They have refused to work with me on anything, even though I have a warranty and THEY SOLD ME A DUD! Their service department is a JOKE!!!! I hope they know how much money they have put me out and how much stress they have caused!! Please for your own good take your service somewhere else!!!!

  Angelo Mazzuca
4 months ago
We were looking for a new Venza Hybrid and found Baldwin had exactly what we wanted. It was over two hours away so we made an appointment both to insure they had the vehicle and to test drive it. Connie connected us to Alex who sent us current photos and an out the door price before we arrived. This was as simple as it gets to purchase a new car. We received a lifetime power train warranty at no charge and received the manufacturer title via overnight delivery as promised by the finance department. We were treated with respect and would buy a vehicle from them without hesitation!

  Sorchia DuBois
2 months ago
Came in for scheduled maintenance with an appointment. My car was not even taken back until an hour after my appointment time. I'm disappointed in the lack of consideration. Things happen...sure...but this has been our experience with service several times at Baldwin. I'll try one more time, but unless they are more punctual, I'll be going somewhere else for maintenance and car purchases.

  A. R.
2 years ago
My wife and I were looking for a new truck and wanted another Toyota I will tell you if you are in the market for a Toyota go see them at Baldwin Andy is your guy he was very helpful in every way possible and gave us what we wanted for our trade in they are very nice ver professional and I would recommend them to everyone local or not got my dream truck 2022 Tacoma in lunar rock thank Baldwin and thank you Andy glad to be part of the Baldwin group.

  Harper Kirkley
a year ago
Called Trevor Gregg and told him what I was looking for me he got it for me! Super friendly staff! We will definitely buy from Baldwin Toyota again even though we drove 6.5 hours to get there.

  Amy Leanne Walker
2 months ago
Not only did they keep my truck for 6 days because of an air bag recall. The loaner vehicle was absolutely horrible!!!!

  Amber Beecher
8 months ago
Wonderful customer service!!! Connie makes amazing popcorn! Richard is very helpful! Neil and Andy are great salesman!Service department is top notch! Kenya and Ashley always take great care of their customers!

  Don Collins
6 months ago
I had my vehicle towed there over four weeks ago and it still hasn t been fix this is my daily driving vehicle my complaint is that it takes to long for them to even look at my vehicle it shouldn t take them this long to fix this vehicle. This has happened to us three times.

  Joyce E
a year ago
I can only speak of the Service Department as we needed our Toyota key fob and chip replaced. They ordered a new one, came the next day and called to set an appointment. Those working behind the desks are friendly, courteous, respectful and understanding. Rare qualities indeed.

  Caleb Surly
a year ago
I couldn't have asked for a better salesman and person when finding a new car. John is one of the most genuine people I've ever met. He knew who I was as soon as I walked in the door, made the entire process fun and less stressful, and was eager to show be all the bells and whistles of my new vehicle when it arrived. I can't thank John and the Baldwin team enough for their genuine interest in helping me, and I couldn't be more excited to have my new vehicle. John was truly the best of the best and so was the finance manager. I will come back to Baldwin for any future trade-in or purchase in the future and continue to recommend their outstanding service to friends and family. Thank you so so much!!

  Sydney Denney
2 years ago
If I could give them more stars I would! This was the best car buying experience that we've ever had. We expected the worst because of what the market is like and the other dealerships that we had previously gone to had terrible service. Neil went above and beyond to work with us on getting our Toyota Sienna. He took his time to show us all of the functions, history and was very knowledgeable on the vehicle itself. We chose to finance with our own credit union and he never haggled us to use their lenders and when we said we didn't want the extended warranty from Baldwin they didn't continue to push it. We were in and out in less than an hour with our new to us Toyota Sienna! It's been a month now and its been a wonderful addition to our family! Thank you Baldwin Toyota and Neil for such excellent customer service! We will definitely buy here again and recommend all of our friends and family.

  ShaferTonic
8 months ago
The selection of vehicles was fine, but after standing around for 10 minutes and being passed by a dealer, we left. As a former car dealer, there should be more people hitting the lot when a car enters.

  Becky
a year ago
Alex has been very helpful during our search for a vehicle. He has went above & beyond. He always takes time to answer all our questions & never makes us feeled rushed.

  Kolby Beem
a year ago
You need to use this dealership for all your car needs! Every time we come here they make us feel at home and always are honest with us. The best dealership I ve ever been to hands down! Also thanks to Alton for always being the best to deal with!

  Holden Bess
a year ago
I bought a new car recently from this dealership. And even though I told them I will be doing a loan through my bank and not through them they still did a credit check which is on my credit. But there was good communication between me and the sales person. I was treated well at the very end when I got all my paperwork done so I m happy with my car hopefully I have no issues in the future with warranty maintenance stuff like that I will keep this updated but I would prefer anyone to this dealership

  Larissa Kruzel
a year ago
Would give 0 stars if possible. I wanted to buy a car from them; my boyfriend warned me that they were horrible to work with, rude and incompetent and unfortunately he was proven right in my instance. They initially told me they would charge MSRP for a car and then added an additional $2500 fee above MSRP at the last minute. Further I was looking for an estimate on my trade in and they refused to give one. Finally they told my boyfriend to buy my car from me (which makes no sense) and then with the money I got from him I could buy their car (with the markup). I would suggest supporting fair and honest dealerships and not Baldwin Toyota.

  Andrea
6 months ago
Great experience with Alex and Robert! Thank you both from Arkansas

  Grant Rahmeyer
4 years ago
Thank you Trevor Gregg and the team! These guys are the best! I highly recommend them. You will not get better service anywhere else. No pressure, no upsells, no BS. Just straight shooters that want to earn your business the right way. I highly recommend them and love my new Tundra!

  Casey Knowles
2 years ago
Andy was amazing! He got us in a vehicle that we can depend on in our budget and we love it! He worked really hard to make everything easy for us. My husband and I are very greatful!

  Jerry Warren
3 years ago
If I could I'd rate this place half a star! First screw up was shorting my car by 2qts of oil on my last oil change, this is the second time of getting my oil changed here in this car and they left the oil cap just laying under the hood. They called me and told me it was ready, I picked it up and got 2 miles down the road before smoke just started roaring out of my car and was filling the cars cabin..turned around came back and the service manager opened the hood and as soon as he did I saw that the cap wasn't even on the oil fill spout. Complete and utter incompetence!! And the mechanic that changed it supposedly had "a ton" of experience. NEVER doing any kind of business with this company again!!!

  Shayne Luke
4 years ago
When something goes wrong, and its resolved to a customers favor, a review is in order! We wanted to purchase a car from out of state, Car Gurus had it listed. Apparently, Car Gurus put a price on the car below the dealers low...the sale was going to fall apart. The GM stepped in and honored the price, even at a loss for the dealer. This is a stand up dealership! way to go! were off Tuesday to get the car. Im thinking this will be a great experience!

  Sue Cox
4 years ago
Neil and Scott were amazing and so helpful!! Highly recommend doing business with them!! I was from out of town and had transmission problems. They went out of their way to get me in a new truck today!! Thank you so much!!

  Morgan Avila
2 years ago
With great help from Richard at Baldwin Toyota, we were able to buy a new truck. The customer service and easy paperwork made for a great experience and would recommend anyone to find there new vehicle at Baldwin Toyota!!

  David Moore
5 years ago
I won t bring my car back for service there , they put the wrong oil in my car over tighten my drain plug , my car was under warranty threw them and they told me they couldn t fix it and didn t offer me any alternative solutions , it really turned me off , and putting regular oil in a car that only takes one kind of special oil just blows my mind , all you have to do is call the parts store and they will tell you , the bottom line is they where willing to destroy my engine over just getting the right oil and charging the extra money , I love my car and can t afford to keep buying new ones

  Richard Crosno
11 months ago
The sales and service department are head and shoulders above anywhere else I've been. Couldn't recommend them enough.

  Michael Malone
4 years ago
Best car purchase experience I ever had. Fair price, quick negotiation, and no hard sale tactics on things I don't want or need. Explained everyting in detail.

  Tom Buckley
5 days ago
Didn't go here

  Angela Ballew
a year ago
Exceptional experience with purchase and servicing of vehicle. Highly recommend doing business here!!