Tom’s Diesel & Custom Truck

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cooper Haynes
2 months ago
Would highly recommend Tom and his guys.After having issues with my f-550 that was due to another shops bad workmanship, I called multiple shops and Tom s was the only one that seemed remotely interested in actual lying trying to help solve the issue quickly. With it being a warranty issue with another shop it wasn t super straightforward on what the best process needed to be. Tom helped me figure out the issue and a game plan for getting the work done under warranty of the other shop, saving me some money.Very knowledgeable and Tom personally took time to answer all of my questions via text.All of my trucks will be headed to Tom s in the future.

  JD Geyer
6 months ago
I've used Tom's Diesel for a few issues. The largest being a turbo replacement. The guys were patient and engaged each time and answered all of my questions regarding the quotes. While there was an ongoing issue after the turbo replacement, Tom's was very helpful in diagnosing the issue and always prioritized my truck when I asked. They even met off site multiple times to perform additional diagnosis, just for my convenience. These guys are knowledgeable, trustworthy, and transparent. I will continue to use Tom's for my diesel trucks.

  Kevin DeMera
6 months ago
I am writing this review as a warning to others of my experience with Tom's Diesel Shop. My experience with Tom's was not good. My Ford F250 diesel broke down near there shop. It had some fuel issues so it would idle but it was sputtering and would not accelerate properly. I had never used Tom's before but they had good Google reviews. So I had my truck towed there. It was a Thursday and I was told they would look at it Friday or Monday. A week later and after two calls later they finally provided me with an estimate. The estimate was for over $2,000 to replace some sensors that the code threw up as faulty. I was told by "The Boss" the guy that works at the front desk that, even though the sensors had nothing to do with the fuel problem, they would need to be replaced before they could begin to trouble shoot the real problem. Needless to say, I had my truck towed to another shop. It ended up needing the injection control pressure sensor replaced. It ended up costing me $627 at the other shop. And that was after I payed Tom's $162 for the evaluation and waited over a week to have my vehicle towed somewhere else.Come on really! Over $2000 to replace sensors that were unimportant (my truck runs just fine right now and they were not replaced) so then you can begin to troubleshoot the actual problem. Tom's may do good work, at least according to the Google reviews, however, my experience with Tom's was anything but positive. My truck will not visit Tom's again any time soon.

  Scott Hammond 2
5 months ago
Tom's diesel fixed my engine problems when the dealership told me my diesel engine needed to be replaced with 90,000 miles and 7 years old. Great mechanics, very professional demeanor with everyone. They always see me within 24 hours.Services: Exhaust, Tires, Auto engine diagnostic, Oil changeServices: Exhaust, Tires, Auto engine diagnostic, Oil change

  Kaitlyn Willis
6 months ago
Top notch shop! Had my brakes checked on my 2011 Acadia guys said I had life left still so no need to replace!! Didn t try to take advantage of me even being a woman!Services: Brakes, Oil changeServices: Brakes, Oil change

  Rick Clark
8 months ago
These guys are incredible. Knowledge, experience, great attitude and even better customer service. Needed an engine swap in my 05 Ram 3500 and they made the experience stress free. I showed up with a truck load of new parts and they jumped in with both feet.My new mechanic from now on no doubt.Thank you guys for everything ya'll are Rock Stars for sure.Rick

  Aaron Robinson_scoot
6 months ago
Went in for a mvi they were pretty busy but collen made sure to work me in right then and there and got me taken care! Tom s diesel crew were amazing!

  Thomas Dunakey
6 days ago
The most knowledgeable automotive/diesel/truck repair with the best customer service.

  Misty Chalk
6 months ago
Fair Pricing and Knowledgeable mechanics and staff. Toms Deisel & Custom Truck got us in and taken care of without any hassle.

  Danny Ford
9 months ago
Tom's Diesel is a good place for car repairs. The people there really take the time to diagnose your problem to fix your vehicle right. Highly recommend.

  Affordable Propane
2 years ago
Tom and his boys are top notch. Not only quick to diagnose, but quick to repair. Best part, the work is reasonably priced and done correctly. After using multiple places in the past both local and in Springfield, we found ourselves frustrated the work was not getting done correctly. My trucks will be serviced exclusively by Tom s Diesel from this point forward!

  Michael Carter
9 months ago
Tom's Diesel Repair did a fine job on my diesel pusher Motorhome. Much appreciate for getting my rig in good working order.

  Angelita Dunakey
4 months ago
Tom s is the best automotive/truck repair dealership in the Midwest.

  Diana Johnson
4 months ago
Tom s is the best and has great prices on tires.

  Jordon Graaf
3 years ago
Tom and his team are great. I brought my Mercedes Sprinter to them for a service checkup and a CEL. Tom called and said I needed new NOX sensors and he also let me know that they were covered under a recall.Very friendly and honest. They will be getting all my future business.

  Zachary Parrish
10 months ago
Toms has taken care of me a few times and currently in the process of helping me with a Delica. And I'm super appreciative of it!

  Ethan Davis
10 months ago
Had some DEF system issues on my Duramax. Tom's was able to get my truck up and running again. Thanks guys!!

  Greg Thurman
3 years ago
They know their stuff and they dont price gouge or come up with some other made up stuff wrong. Unlike their competitors to the south of them. They are good honest folks. If you want it done right the first time, take it to Tom's.

  Deana Park
a year ago
My relative had a really bad experience with this business. After spending over $23 K is still having issues. Due to the lack of integrity, "steer clear"

  Joe Harrison
6 months ago
Great people to work with definitely recommend!!

  jgspeaks
4 years ago
These guys will go the extra mile to make sure you're taken care of. Prices are great, people are friendly, no long wait times.

  chris cobb
a year ago
My cousin works here, he was amazing we was in and out no problems

  Michael Smith
a year ago
Do not use them with tire buyer. Very friendly staff but the communication was very poor between them, tire buyer, and us.

  Rick Dunn
2 years ago
Fast & frendly service.. Super nice people and very knowledgeable. Great prices and reliable service too. Highly recommended

  danielthebear St. Anton
a year ago
I appreciate Tom's. Friendly and helpful service.

  Adrian Fix
a year ago
Friendly people and great service! Highly recommend!

  Mark Bosovik
a year ago
Great, fast, fair and professional service. HIGHLY RECOMMEND

  Tracey Hale
3 years ago
Tom & the mechanics are very helpful and friendly. Thanks guys !!

  Keith Hamburger
2 years ago
Good guys helped me out in an emergency on a road trip.

  Kate Strong
a year ago
Top notch, honest service.Service: ElectricalService: Electrical