European Motorcar Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Autumn Manning
3 months ago
I've been using EMS for several years. They are friendly, trustworthy and work with me and my budget. Joe has been amazing in helping me learn basic car maintenance tip and taught me how to check my oil levels and helps me understand and prioritize issues and work on my vehicle. I'm so glad I found them and would happily recommend them.

  Molly Ramsey
4 years ago
Excellent service, very quick and fair pricing. I groaned as my check engine light came on after my BMW X3 warranty expired 3k miles prior and I knew anything BMW would be complicated. Joe helped get my car in the same day, part was delivered quickly and repairs done while I was at work. Thanks for your fast and friendly service!

  Lori McCarter (Sequoia)
4 years ago
I've been using European Motorcar Service for about 3 years now, first to service my Mini Cooper and now my BMW. I love these guys. They know what they are doing, they are friendly and helpful... and they have reasonable prices. They always try to get the best parts for the most inexpensive price. Sometimes I need to wait a few days for those parts to arrive, but it's so worth it to receive reliable, knowledgeable service and significantly better prices than the dealership.

  Jordon Esquivel
4 years ago
Joe told me my vehicle 100% needed a new motor due to a symptom he found in my engine and that the vehicle was worth maybe $1000 if I wanted to sell it without repairing it. I expected and planned to be out of pocket at least $5,000 and was really upset about it. I spent the money for all the parts Joe said I needed and it burnt a pretty big hole in my wallet. I then took it to Chevrolet in Springfield the very next day and they did an inspection of the motor (just like Joe did) and found the same symptoms as well (just like Joe did). Chevrolet then physically took my motor apart and told me to look at it with them (which Joe didn't do). The head gaskets, timing chain, head bolts, and valve cover gaskets that Joe told me I needed to replace were 100% fine and needed no reason for repair. All it needed was a new thermostat housing and coolant leak to attend to. I don't believe EMS physically looked at anything in my motor and just called one of their "other technicians" and gave me a quote for a new motor after finding one symptom that could realistically mean a lot of things that could be wrong. I ended up only paying under $500 for the repairs at Chevrolet and the car had zero problems after the repairs and I ended up selling it for much more profit than what I bought it for. I wouldn't have a problem with any of this if Joe just took the time to physically look into the problem instead of just telling me that I needed a new motor after finding one thing wrong and then just stopped looking in to it. I just feel like they tried to cheat me in giving them $3,000 to order a new motor and pay the $2,000 in labor when all I needed was just a thermostat housing. I won't be taking any of my vehicles to Joe anymore. He's a very friendly man and has helped me out a lot with other vehicle issues but really dropped the ball on my engine issue and had me spend thousands of dollars on parts and I can't even return half of them. He only did half the job and I unfortunately just can't bring myself to take another vehicle over to him.

  John McFerron
3 years ago
Joe takes the hassle out of dealing with auto mechanics and offers a way friendlier approach on top of his honesty and the employees hard work to keep everything clean and safe. This is our first Mercedes-Benz or first high-end European car so we are out of our element here being used to GM's but thanks to Coop over at my favorite GM service shop Eaglecrest Automotive, we were able to locate the same stature of service but European. Thanks again guys!

  Scot McLellan
4 years ago
Moving from another state , I was looking for an independent repair shop near me that had the knowledge of foreign auto's, specifically BMW and Subaru. I took my wife's 528i in for a oil and filter change. They did a courtesy check of the car and recommended service for the next time I brought it in. Also, scheduled an appointment with them to look at a water leak that happened when it rained. They were able to diagnose the issue and fix it. Will be bringing all my family autos there from now on. Thanks guys!

  Kyle Cunningham
3 years ago
Did a awesome job on my Toyota Tundra Fixed my value cover gaskets, water pump, timing belt and cleaned out the engine bay! I couldn't be happier with there service. Would recommend!Services: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair

  Ryan Birlew
3 years ago
I have used them for my BMW 650 xi and my BMW M6 Competition. I have sent my Sister to them for her Mini Cooper S. We have been pleased with all the services performed over the last 4 years. I recently had the sparkplugs and coil packs replaced on my M6 competition and they did it all for about half the price the dealership wanted for sparkplugs and just a cylinder 8 coil pack replacement.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Brakes, Oil change

  Nancy Visio
5 years ago
Absolutely love this place! We've been bringing our vehicles of all brands here for 15+ years. Everyone in the shop is honest and hard working. They tell us what needs to be fixed now and what can wait 6 months. They are polite and very trustworthy, cannot say enough wonderful things about them. Take your car here, you won't be sorry.

  Steven St John
6 years ago
Almighty Joe at EMS in Nixa Missouri claims to be the preferred BMW mechanic in the area. He had a customers X5 in his shop that needed the timing chain replaced and his customer couldn t afford it. So he and his ex employee call me to push into buying this car with the expectation that it would be professionally fixed. Well off my car went to his ex employees home to be repaired in a drive way. As expected the car has never ran very good at all. After I was told I had to put out $6000.00 for parts and labor and then pay and additional $800.00 timing chain tool I wasn t surprised to find out it was a lie. Joe received a kick back from the tools he lent the guy barrow. Meanwhile he refuses to work on any of my cars for a reason he can t explain.When we take our cars to the dealer to be fixed it s usually a lot more than a mechanic in his own shop but when a place like EMS can screw you over all the while a wink and nod it s disgracful.Next. time you might wanna find out who really ms working on your car.

  Mary Lohr
3 years ago
My VW needed major repair work. Joe and his son are the best foreign mechanics I have met. They cared about getting my car back on the road! They are professional and very friendly. I recommend this auto repair to everyone

  Gary Perkins
5 years ago
Joe is great. Love the service I ve received on my cars. Joe is good in working with extended warranty companies as well.I highly recommend EMS based on my experienses with them.

  MrsFlutterby4
7 years ago
They have worked on my daughters VW twice and have gone above and beyond for her. I have a Mitshibishi and now I know where I will take my SUV for service. Very impressed with their professionalism and willingness to make sure the customer is satisfied! The best experience I've witnessed in a long time!

  Johnny Ricco
5 years ago
This outfit repair my AUDI A6 ALLROAD. Here is my review = overall satisfaction A+.... knowledge of AUDI A+.... quality of work A+... costumer service A+.... Very competitive price.... I will highly recommend this outfit . Their also repair my other car a #�%#+#&# ,excellent job .Thank you Joe ,thank you Andy.

  Angelo Soriano
6 years ago
Took my Nissan Altima in asking about a headlight issue and the gentleman at the front desk was extremely rude and condescending. Wil absolutely not be taking any of our other vehicles in to this shop. Eagle pride is sometimes more expensive but but I would gladly pay extra to not deal with rude employees.

  Donavan Holton
5 years ago
woooooooooowNotice, there is absolutely no capitalization.That s for a reason EMS. When someone calls for a quote don t just say bring the car in. Some of us are frugal, and have reasons to be. Or maybe before we have a car towed over we would like to know how bad our pockets will be hit. With that being said not everyone that calls has no idea what they are talking about either. We may just not have the time to do what is needed to be done. Maybe lack of space or tools etc....... Customer service or lack there of is not to standard by any means. I m happy I didn t waste my time, and risk further damaging an already damaged vehicle by driving the twelve miles to your establishment.

  Dan Crace
10 years ago
Joe and his team always take great care of my Volvo. I can always trust them to do it right at a fair price. I wouldn't take my car anywhere else.

  don mitchell
4 years ago
Was a pleasure to meet Joe and his wife . Really appreciate the way my car and I were treated .The down to earth approach to relating the problems and advice on which should be fixed now and which could be fixed at a later date was refreshing and appreciated.I'll definitely be back!

  Brad Bledsoe
2 years ago
Excellent timely and reasonably priced service delivered with great customer service. We will be taking our repair and maintenance service on our European import here from now on. Job Well Done!

  Dave Juergens
a year ago
Joe and Andy are the best. Both of them know how to work on vintage Mercedes and fix it right the first time.

  Earl Apprill
6 years ago
Joe does a fantastic job of communicating & is very honest... has a warrenty on all his work... his technicians know so so much about most cars... they outdo the dealerships...

  Kelly Hollinsworth
4 years ago
Joe and Andy gave me a diagnostic reading for my Mini Cooper. They were both very thorough and informative, I will definitely go back next time I need service.

  Ashley Willey
4 months ago
Great customer serviceAnd very knowledgeable

  Dani Jackson
3 years ago
I can to this place based off if the reviews. And I wasn't disappointed. John took care of my car and concerns and listened to what I was telling him. Very patient. Thank you

  Jeremy Clark
4 years ago
EMS performed a pre-purchase inspection on a car I was considering buying from halfway across the country. They did a great job and gave me the info I needed.

  Justin Hutsell
a year ago
It was great service and even ended up being cheaper than first estimated. Will be a returning customer.

  Bradley Kilgore
7 months ago
Excellent trusted service for your European car.

  Matt Smith
6 years ago
Super rude over the phone. The arrogance spewed from this gentlemen's mouth was insulting. I will take my service and money to some one with more humility than this establishment.

  Kendall Budd
8 years ago
Fantastic! Joe took great care of me and got straight to the point. Super friendly, great price.

  Shannon Locke
5 years ago
Joe and the crew are awesome, repairs are done right, and recommended services are reasonable and practical.