O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Tremaine
4 months ago
Service was great Your company is going to be caught for price gouging, along with other retail companies. Note even the federal government came down on Exxon, over $91 million in profits this last year.Note the force of cheaper gas. The gouging throughout is way more than enough to cover fuel cost and salaries.As a Marine, I am not proud of our people being taken advantage off. As a person with a business degree, I don't participate, in the unethical application to our society.God bless

  J&G Enterprise
5 months ago
I hate to talk bad about anybody, but usually the store has been pretty good, however today I must have been in there about 30 minutes waiting at the counter for a tie rod end. I eventually did get the correct one but one guy asked me several times what side it was and I answered each time what side it was. I mean it was at least 10 times, then eventually another guy finally took over and got me the wrong one and then got me the correct one afterwards. But eventually insulted me for not knowing exactly the diameter of the tie rod end as there was two different sizes. Don't know if he was insulting me or if he was insulting the other guy, pretty sure he was insulting me because the size I told him and that I wasn't completely sure what diameter it was at is I had not measured it but was eyeballing it. They did look pretty busy and there was about five guys inline as well who had been waiting almost as long. Some of the guys at the computers were taking absolutely forever and chit-chatting a bit. Like I said, I don't like to talk bad about anybody and I eventually did get the right part even though I had told them the night before that if they could set it aside I would be coming by to pick it up that night, ended up not being able to make it until this morning but I still don't know why it took 30 minutes to find it. I just think things could have been better today without some of the attitude, not that I can't handle a slight insult like that, he just said he didn't know why they didn't teach kids these days how to read numbers. Lol. I mean, I do agree with him but not something he needed to say to me as he didn't know if I measured it or not. Not planning on saying any names of the guys who they were, I'm sure it doesn't happen too often but was thoroughly disappointed today. Other than that, hope you all their keep up the work and just know that none of the customers are trying to burn up your time and be ignorant, but that's why people go to the parts store a lot of the time. After all the billboard on the back says you all are the parts professionals. Lol. Have a wonderful day.

  Steve P.
6 months ago
They are getting five stars because they really saved my bacon. My battery died and I was in a tough spot needing it replaced. The guys were friendly, installed my new battery at a good price, and recycled the old one.

  James Moody
4 weeks ago
Fast, friendly, knowledgeable, sometimes even funny. Won't shop anywhere else.

  Justin Hicks
a month ago
They never can get your parts right I won't be using them anymore.

  david Wilkerson
2 months ago
What happened to them having extra cash for returns anrt they support to have extra money to give a refund

  William Wentz
4 months ago
Had a battery problem and I stopped in and the Man behind the counter was right on it got my jeep fixed up and problem solved very helpful and friendly service here

  Jeffrey Salem
8 months ago
Unbelievably good service at this store! Greg in particular went the extra mile for me, but the whole staff, Travis, Brandon, and Matthew were incredibly helpful.

  Alecia Mundy
7 months ago
I had trouble starting my car for a few days, so Tuesday I bought a battery, but it was still difficult to start my car on Wednesday. O'Reilly's tested my alternator. Whew, I needed a new one. I got it installed on Thursday. Friday my car was still kind of slow to start, so I asked O'Reilly's to retest my battery and alternator. They immediately did it, both testing just fine.Not only did they humor me, and give me peace of mind about driving my car, but when I asked him to wait and not close the hood because I should probably add coolant? He waited by my car, checked and added coolant for me. (I had some in my car).Thanks O'Reilly's!

  Thomas Price
5 months ago
Standard shop. Prices suck in this economy. Customer service is good

  Floyd Jarrett
6 months ago
This place is an absolute joke! You'd be better off and it'd be quicker to manufacture your own parts.

  Steve Yonker
2 months ago
Ordered my part ,had it by 2:15 pm thanks

  Priscilla Belling
9 months ago
Staff always very helpful to women even if they don't know names of car parts and just say " you know those thingies that helps you stop the car" lol

  B
2 years ago
Have been getting wrong parts 75% of the time even after giving all the correct vehicle information regardless if my mechanic or I call. Have not had any problems with bumper to bumper other than having to wait till the next day or them being closed on Sunday but I'd rather wait a day and get the correct part the first time.

  Mike Poch
2 years ago
They usually have what you're looking for, or they can always order it. Some stuff seems a little high, but when you need and can't wait, then it's worth it. All around a good place to spend your hard earned dollars.

  FordBroncoGurl
2 years ago
Had all my detailing needs under one roof. Staff was super friendly and fun. It was snowing out, and they went out of their way to help a trucker that was troubleshooting for another disabled driver.

  Stella Burks
11 months ago
I only had one thing I needed to buy I immediately got it. Then had to wait like 10 minutes for anyone to even come up to the counter.

  John Stanton
7 months ago
Generally O'Reilly's can come up with whatever one needs in automotive products, and usually at a better price then the competition.

  Vickie Kirts
2 years ago
Employees are awesome .. very helpful and polite. They also know where needed items are located in store and how to look up parts ect. And get us on our way quickly. They option to borrow a tool in a pinch is a life saver! Thank you

  stetson parsons
a year ago
I love this oriellys, bigger selection than average and most of these guys are experienced enough to help you track down a part and always willing to help. Even the people i know who don't like oriellys don't mind going to this one

  Cody Smith
3 years ago
Man this is a great store. The guys that work behind the counter are about as good as they get. Always freindly very helpful and truly looking out for your best instrist. I spend thousands of dollars there every year. And I'm satisfied to the last cent...

  Ron Sanders
a year ago
Great service ,and employees,used all the stores local or otherwise since they started !

  Cody Slinger
a month ago
For all your auto parts needs.

  Beth Montoya
a year ago
Fantastic customer service with employees who go above and beyond! We blew a radiator hose on the highway, Robert and Jeremy got our parts and delivered them to us on the shoulder of the highway.

  Naomi Shive
a year ago
Very helpful guys at the counter , didn't have to wait long at all and got the correct parts the first time.

  James Moody
2 years ago
Fast, friendly and helpful. I had a turn signal gobout and they had the tools to help me. I was up and out in no time at all. The only auto store I'll shop. EVER.

  Kevin Kirkendall
8 months ago
Tried to get a battery warranty replacement done there, didn't happen

  Bradder Thatwelderguy
a year ago
Clean facility, fast service, knowledgeable staff and they either have what I need in stock or they have it here the following day.

  Channah Ranck
6 years ago
I cannot say enough good stuff about O'Reilly's. They are always helpful. When our truck broke down in walmart parking lot, they came to pickup my husband to buy the part (starter), then dropped him off with the part and tools and returned twice with other tools when original tools weren't correct size. They bent over backwards to help us during this difficult situation. I highly recommend them to anyone.

  Laurel Woodman
a year ago
These guys know how to treat a old gal If I could give them a 10 I would. Thank you guys in Mountain Grove you have my business always!