Carquest Auto Parts - Handy Automotive - CARQUEST

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brad McEwen
a month ago
I had been to Handy Automotive a long time ago in a galaxy far far away.... so I popped in there again and still the same friendly personell with a side of humor! What I needed was not even automotive, but yet a garden tractor. Very knowledgeable people and a clean store. I'm a customer there as long as I can! 10 stars on a scale of 5 stars. Highly recommend!

  Benjamin Wallace
4 months ago
Some of the best customer service I've experienced. These guys are straight to the point, and their experience and knowledge is golden, they know what they're talking about and have great advice to share.Will absolutely continue to shop here in the future.

  Joshua Horan
2 months ago
I had an alternator that I needed tested and they refused to test it for me because I didn't buy it from them. Needless to say I'll never be going here or calling them for anything ever again. There are much better places out there to go to as far as car part stores go.

  MJ Pop Shine Jamie Poplar
5 months ago
Not friendly or welcoming at all. I asked for a engine air filter and he came back with a cabin filter. I tried to tell him I needed to give him my Vin number but he was so busy rushing me. Just poor customer service, very unenthused, and acted annoyed by his job in general.

  Sara Lorentz
a year ago
This store is by our home and has all the auto parts you could need. Recently Hubby ordered some parts there for one of our cars. We went to pick them up and the process was seamless. We advised of our name at the counter and the parts were collected.I also needed some license plates screws for my vehicle. The employee showed me where they were and I appreciated his guidance of "There's a large selection, the basic ones are here (he pointed), the fancier ones are here (he pointed). The performance is pretty much the same is just depends on how nice you want them to look". Good to know.Checking out was also a breeze. There were a few employees here, they all seemed like they wanted to be there and were friendly.

  Chris Gadd
8 months ago
Great supply of Amsoil in stock. Service was helpful, friendly, and knowledgeable. Will be back 100% over a normal box store.

  Michael Young
a year ago
I have been buying parts from handy auto parts since 1974 and I have become good friends with David s. The owner over the years. Excellent service and always find what I need thank you to the whole staff

  Michael Hildahl
11 months ago
I'm a mechanic and work down the road from these guys and know them by name-they have always treated me well and know their stuff-hard to find parts guys like that anymore-for my personal projects at home I drive the 60 miles round trip-if they don't have it in store they will get it for you-thanks guys for what you do and being so knowledgeable

  angie slape
7 months ago
Aside from the fact it's also called advanced auto parts, easy service and had what I needed in stock. In and out.

  Jestin Kase
2 years ago
I have been coming to this place for years since I was a kid and Dave along with his associates have been incredibly helpful to me.These are the type of guys you go to that can almost answer any question and get you in the right direction and are more than willing to help you out.If I could give them a 10 star review I would and I highly recommend this place to my friends and family.

  C Jones
3 years ago
David was extremely rude when I returned my battery for the core charge. The receipt from Handy s was a different dollar amount than that of what was charged to me through Advance Auto website. I asked a simple question about it and David proceeded to tell me that I eliminated him from the transaction when ordering on a website. He went further to tell me that he doesn t do my job so I shouldn t do his. I informed him that I was on duty at the fire house when my wife s battery died on her and she was out on the road. I did what I had to do and found the battery. Never again will I shop at this car quest and definitely do not recommend anyone else shop here.

  Rathwaan Al-Gebory
4 years ago
Extremely terrible customer service.. I was returning my water pump and silicone that I never used at all and was all brand new sealed in the box and the ponytail guy kept asking me why I was wanting to return it... I wanted to return it because I ended up not needing to do the water pump and just replaced my thermostat. He gave me an extreme attitude and claimed I was careless with my stuff because he saw a small bend in the silicone that was inside the box and claimed I did it. I bought it new like that and I don t appreciate being accused of that as a customer. I will be shopping at a new parts start from now on. This place is terrible and I highly recommend you do not shop here.

  matt elder
3 years ago
I had some hard to fine parts for my car Dave found them got them within a few hours. The second time I had to go there I had bought a defective part from autozone my car was in pieces had no way there to get it swapped out he got me a ride there and back he has won my business over for life!!! Highly recommended!!!!

  Brandon Cook
5 years ago
I m the shop manager for a large landscaping and snow removal company with 85+ vehicles, a wide range of dump/plow trucks, trailers, heavy machinery and much more. I have come accustomed to ordering 90% of the parts I use on a daily basis from this store. The counter guys make it their duty to find me exactly what parts I need in a timely fashion THE VERY FIRST TIME with quality parts as they know time is money in both businesses. Highly recommend this independently owned company not only for the weekend mechanic but for large companies as well. Having an account with this company makes my daily tasks much smoother.

  Isaiah Reb
3 years ago
Man at the counter with glasses on 4/19/21 made an error and cancelled my order by his own admission. His didn't apologize for his error but instead suggested I order the item online again. When I told him the order had a coupon he stated that they can't honor a coupon for an order at the counter. He then said I can call and ask the company for the money they owe me. On top of that the gentleman at the door and the man with glasses behind the counter are not following St. Louis Counties COVID-19 Mask mandate. I won't ever come to this location again. Hope that corporate sees how this location is hurting the company image.

  karen muller
6 years ago
My husband has bought many parts from this store. He bought another today and when he got home, realized it was missing a small part. He took it back to exchange it and the owner became very confrontational. Made the worker return my husbands money and told him to leave. My husband is the kindest, most non aggressive person you would ever meet. This store will not get one more dime of our money and I would advise everyone to take their business elsewhere.

  David Welch
2 years ago
I ordered a $10 fiberglass mesh online for curbside pickup because I was feeling sick and was waiting to get a COVID test. When I pulled in and called the store, the owner said Everyone s got COVID. It s here on the counter when you want to come in and get it. I told him I m NOT coming in to get it and the website said they had curbside pickup. He said he d come out to get it but he d have to photocopy my license because they ve been ripped off before. Owner doesn t understand how a pandemic spreads or just doesn t care - I m not handing him anything! There is no requirement on the website other than to show a valid drivers license OR a confirmation email. Period! He told me it was that or he cancels my order. Cancel it is!Drove down the street to O Reillys and Seth was more than happy to bring that out to me! And Robert at Advance Auto Parts also brought my other order out to me!!!TL;DR Owner doesn t care about preventing the spread of Covid.There are other nearby car parts stores that deserve your business.

  Nathan Mohr
6 years ago
Needed a window regulator that was being installed for me. Called Carquest, they said they had it. Drove over there, they didn't have it, but the service rep said for only $5 more I could have the motor and regulator together which they did have. I told him as long as I wouldn't pay more for the install, that was fine. He gave me a smart mouth answer, sold me the part, and I left. Took it to my appointment, turned out the part sold to me was not correct, it was for an older make and model vehicle. I took it back to Carquest where I dealt with the same rep. He never apologized, and when I asked him to confirm the part would work on my vehicle, he said, "It's just the regulator." The issue was never buying both the motor and the regulator, the issue was it wasn't the right part for my vehicle. And of course, the fact that I had to make another appointment for my vehicle with the installer because of Carquest's incompetence.I've since found that Amazon has a feature which allows you to double check part #'s with your vehicles make and model to see if they will work. I checked both part #'s with them, and sure enough, the first part sold to me was listed as not compatible with my vehicle. Short story long, I'll either buy on Amazon or go to another parts store.UPDATED: Unbelievably, at the next appointment, I found out that while the part # on the ticket was correct, the rep had given me yet another wrong part. Even worse, it was the same part he gave me before!!! I didn't bother to check the number on the box, which was different than the number on the ticket. The number on the ticket, which I checked with Amazon, was the correct part, but the part # on the box was different and was the same part as that that they had sold me previously. After taking the part back again, they half-halfheartedly apologized and tried to sell me the correct part, but I'm done taking my chances. My recommendation is stay far, far away, as they can't even properly cross reference their own part #'s.

  Jordan Lucas
3 years ago
I deal with all the gentlemen at Handy, its has that hometown feel and they almost always have the parts you need. They are awesome with helping you and go above and beyond to make sure when you leave, you understand what you bought and if you didnt know about the part. They will help you understand that as well. Huge thumbs up for me

  Ti Ti
3 years ago
The "guy in the ponytail" strikes again...My wife went in to purchase a battery for her 2016 Fiesta and had everything written down regarding the model number and info for the battery as well as all the vehicle info.The only reason she didn't just order online and pick it up was batteries have a core charge and she didn't want to mess with paying it online, then having to get it credited when she got to the store, etc. Also, she had an additional battery that she wanted to use the "battery recycling" service that the store claims to offer.When she arrived "ponytail guy" started in with telling her she couldn't just buy a battery and get a core charge credit and that she had to go out to her car and place an online order and then come back in -- Which she wasn't going to do. He also was annoyed by the battery she wanted to recycle... stating "I *guess* I can take it."He finally started to relent and was going to allow her to actually order auto parts at, you know, an auto parts store...when he started to look at the info she had prepared, first he b*tched that he couldn't read it and then said, "Honey, is this for you?"She replied that it was for her but that she sure as hell wasn't spending any money for it there. So, she went down the street to O'Reilly's and bought the battery there with no issues whatsoever, the right battery was provided, the core charge was credited, and not only did they take the extra battery through their "battery recycling" service, apparently when you recycle a battery with them they give a $10 store credit...which the clerk also applied to the purchase of the new battery.My wife may not be a car guru, but she knows the basics and can have an intelligent conversation with people who are willing to have an intelligent conversation on the topic. In fact, many times at our regular car repair shop, she is the one talking to the folks, especially if it is a car she drives regularly because she is the one that knows *that* car best.I'm very disappointed in this CarQuest as it had been my "goto" location for parts and anything really automotive for probably 10 years and until this incident both of us had always been treated like gold by the employees and the place always had that "old school" feel of being helpful, knowledgeable, and making sure the customer gets what they need by asking good questions and respectfully pointing out things the "average" person might not always know. Apparently, there's at least 5 other negative reviews about this guy, so I don't know if he's a relatively new employee or if we have just been lucky not to encounter him until now.Either way, it sounds like a systematic issue with this employee...one that management has had enough feedback on to do something about it were they inclined. Since they are not, we'll be moving on. Just have no use for the unfortunate part of "old school" auto culture that includes treating women like sh*t...which seems to be the only "old school" this guy brings to the table.

  Tom Whall
5 years ago
This is an Advance Auto actually, still known as Carquest but I believe Advance Auto is able to order more or stock more parts?Its a little hard to see but worth it because they have 99% of anything you need & the staff knows what they are talking about, was there to get hoses for a part and asked person helping me if he knew which hose went to which side of part and without looking he said one is bigger so that one will go on the bigger side. He was 100 percent correct! I asked about a generic U-clamp & he opened a catalogue of parts to show me what types they had then when I made my choice he retrieved it in seconds.The store has a lot of "Accessories" which is great if you're into all that but at the same time that doesn't keep them from stocking huge range of parts specific to your model vehicle & you can check online to see if they have a part in stock too.Used to do a lot of car repairs when I owned older vehicles but newer cars are much harder to fix yourself, however for a small repair or maintenance needs this is THE place to go!!

  AJ L
11 months ago
Always very helpful and insightful. Been coming here for all my parts and auto needs for as long as I can remember

  Monte Claire47
7 years ago
What an amazing store! They are so helpful- turned my car that wouldn't start into a gem! Very helpful and informative. These guys know what they're doing! I will definitely be back and so will my friends.

  Colin Parker
2 years ago
Pony tail guy was great and had a great attitude. He was very polite and kind. I will always go to this location first for my car parts.

  Ben DeGroat
7 years ago
First off I DID spend a lot of money here. I called to ask a simple question on the thread pitch of a bleeder screw so I could figure out the part I needed to order that they didn't carry. So instead of being helpful over a 10 dollar part he got confrontational with me and said he wasnt going to tell me because I was buying from someone else. Again they didn't carry the part. They just lost my business

  Mickey Pietrzak
4 years ago
This place is more like an old school auto parts place, which is great in my opinion. There aren't many places left that you can show a picture of an oddball part from an unsupported vehicle and they will search for it in an actual paper catalog. My service was friendly and I'd gladly come back.

  MICHAEL VAN CAMP
11 months ago
Great customer service. If they don't have it they will try to get it for you

  83 Beats
9 years ago
Poor customer service. Doesnt want to explain correctly to customers what they properly need and the guy has no patients. Refused to help me and basically kicked me out the store. I WILL NOT be giving this location any more of my money or business.

  Tom Schoeffler
a month ago
All the men there are very knowledgeable I have known a few of them for quite some time If they don't have the part they'll find you the part Couldn't get much better for an auto part store

  Nancy Steen
5 months ago
Great place to go very knowledgeable