Fass Fuel Systems

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Silas Jessop
5 months ago
My truck ran really rough Before I got a fass now after I did the fass system runs really good really like this systems Will Definitely Do more business with them in the future

  Scott Turknett
a month ago
I realize there are a lot of folks with good stories, but not me. Had a shop install a fass kit, then the truck wouldn t run right. Pump was faulty out of the box. After two weeks of arguing about if that qualifies for a warranty replacement the shop just bought another to install to get me on the road.

  Robert Anderson
a month ago
Bought a fass 165 C11 165G 5 years ago registered for warranty as they said. Pump motor is bad. Tech support is super hard to deal with. Guy was very rude. Did not want to warranty the pump. Not worth the money buy air dog customer service and warranty is so much better.

  McKenzie Tree CO
3 weeks ago
I m completely disappointed in this product. Every time I change the filter air gets sucked into my fuel system. I called four times today and each time I selected the callback option. Not once did I get a returned phone call. I ve been stranded on the side of the road for eight hours now With no help from fass.Buyers beware

  Mark Campbell
11 months ago
Great customer service! Very helpful very fast shipping! Awesome product! Before I found out about FASS fuel systems which solved my problems instantly, I replaced a lift pump about every two years. Now I have the new system installed with a lifetime warranty and I'm confident that I will never have to use the warranty!

  Chris Krebs
7 months ago
Pump did not last three years because of an o-ring seal. They do not offer a simple seal kit and want $415 plus shipping for replacement assembly or send it in for a "rebuild". How can you rate customer service when there was none?

  K F
4 months ago
Great product thats universal and high quality. The filtration and water separator are top of the line.Highly recommended!

  Collin Carter
4 months ago
Called for questions about my fass not priming and was sent a check ball set! Awsome customer service as well as products!

  Albert Allison
a year ago
I needed help with information on how to register the warranty on a lift pump and technical questions about the pump. Every person I talk to were very helpful and spent time in answering my questions. I would like to give a special thanks to Sharon for helping with the warranty. Thank you all!

  Silverback OR
a year ago
I would like to provide better, however their efforts to assist are only based on income. Yes, of course any business would do so however these people were told about failures and claim it is impossible. WRONG....the FASS product fails yet they refuse to believe it. I had a titanium unit S# 17020....it failed 2 x (the spring and ball unit were defective in regulating psi) leading to replacement of a CP3 and thousands of dollars in repair costs at one occasion and an additional stranded scenario costing thousands again. NEVER USE A FASS

  James Gould
a year ago
Justin was amazingly helpful in helping me diagnose my issue. His attitude, demeanor, knowledge and patience were incredible. As far as Fass product's, I'm a customer for life.

  J J W
a year ago
Justin always emailed me back the same day or even a couple times a day if I needed and seemed very knowledgeable about their products. Very helpful in my opinion. Would definitely recommend

  Robert Davidson
6 months ago
Rude customer service. Hard to order what you need when you only say "find a dealer" and won't tell a person where the closet dealer is. Will take our business else where.

  Jason Cao
a year ago
Great customer service. Previous owner of my truck had a unit installed probably like ten years ago or so, and the tech support guys are always willing to help if I have a problem.

  Ace D
3 years ago
Customer support rep Josh is awesome! He is very patient, supportive, and knowledgeable. I would highly recommend a FASS system over competitors. Easy install, operates great, TS series is much quieter than most pumps.

  Mike Brown
3 years ago
Bought a TS-D07-165G from a local dealer. Upon opening the box, I was VERY intimidated(cutting your fuel line is an uneasy feeling). However, FASS made a very great tutorial on Youtube. In the middle of installation, I got a little wild with the Dremel and put a gouge in the sending unit where the gasket sits. I called the tech support line and spoke to Jarriel, who took a lot of time to look at pictures of my mistake and help me find a solution without spending $500 on a new sending unit. He also gave me a few pointers for the upcoming steps. Jarriel even reached out the next day to make sure I finished the install without any problems. Very happy with their Customer Support, I would recommend this over the competition any day!

  Vinny Himes
9 years ago
As a diesel performance shop we work with many manufacturers around the country. I can't say enough about the team of experts at FASS Fuel Systems! They have given us an amazing product that is backed by possibly the best customer service in the industry. We have very few issues with the FASS Product line, but on the rare occasion that we do have a pump quit working, they have always been eager to make the situation a pleasant experience.We sell and install an average of 25 units a month here at Lead Foot Diesel Performance. In the 7 years we have been an LLC we have only had to warranty 5 FASS Fuel pumps and the warranty was handled quickly and professionally.Keep up the good work team Fass! We appreciate all that you have brought to this industry.

  Joe Coughlin
6 years ago
This company is trying to blindfold there clients. I purchased a pump from a known dealer in my area. The dealer knows the truck I put it on and the application. Pump ran okay the first year then the seal went bad. Contacted fass and because I didn't send in a warranty form they informed me warranty was void. But yet I purchased it from a dealer of theirs. They also tried telling me that the seal was not serviceable. That's a straight out lie to their customer. You can get the seal at your local Napa and press it in your self with a hammer and socket. This year my pump failed again. This time the bearing went bad, took out the seal and ruined the armature in the motor. Contacted Fassride and they refuse to sell just the motor for there product. They told me I can by a new motor and pump for 375.00, with a 4 year warranty or pay 700.00 plus and get a whole system and receive a lifetime warranty. But, wait I already have a titanium pump purchased in 2014. Why would a give fass another 700.00 plus dollars to deal with terrible customer service. Needless to say Fassride and there products are not worth the money. AIRDOG here I come!!!!

  David Maines
3 years ago
Customer service is a joke. They sold a bad part and of course it s easy to blame the end user. Bought a filter delete bowl for an LB7 that leaks like a waterfall. It bottoms out before the seal can even make contact. I will look elsewhere for my diesel parts.

  Austin Durbin
a year ago
I had to call in to speak with someone about an issue I was having from a previous owner installing the system incorrectly. Quick phone call and I was able to fix my issue. I was very pleased with the custom service!

  Chancellor Hunt
4 years ago
Great products and very well educated staff. Customer support and warranty is phenomenal! Not many companies will take their time to educate and help customers like Fass.

  Marley Rose
3 years ago
If I could give 0 stars, I would. Worlds worst customer service, and diesel products. I will never use nor recommend fass fuel products. Their quality of products is comparable to that of Dollar General.

  Gotta Go
7 years ago
Worst customer service I have ever dealt with. Sent my 2 month old leaking pump back twice at my expense & still never got it fixed. Made in the USA used to mean quality but this place is the exception.

  Rob Dale
a month ago
Best customer service in the industry!

  E.J.
11 months ago
Bad customer service. Don't speak to me like I don't know what I'm talking about. Even if I didn't know what I was talking about, which I do, you shouldn't treat customers like that. I'll do business elsewhere in the future.

  Vincent Bruhl
3 years ago
Jarriel Scott has made my experience with fass amazing, very knowledgeable, doesn t settle with what s easy, gets to the root of the problem and goes in depth

  Cross Diesel Repair
2 years ago
Great company with superior products. If in the market for a diesel fuel system, I highly recommend them.

  Larry Elliott
7 months ago
He answered phone quick ,went right into how to resolve problem and was proffesional

  Tim Williams jr
3 years ago
Awesome service. I stopped in bc I was having trouble with my fass they came right out and fixed it right there

  Nick Franks
5 months ago
Very helpful response to my questions.