Perfection Connection Automotive Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bradley McCaffrey
a month ago
Paid thousands of dollars to replace an engine. The timing belt tensioner came loose and ruined the engine. Perfection Connection did admit that the bolt backed out due to their negligence but refused to refund or provide any solution to repair.The response from the owner on this review is not accurate. The engine purchased was a solid engine from a reputable company. The part that caused the engine damage was installed by Perfection Connection. Perfection Connection did not provide any advice on the engine purchase. The company I purchased the engine from did agree to accept the return but Perfection Connection communicated it would cost an additional $2k (nearly the cost of the engine) to remove the failed motor. The engine failed due to improperly installed parts by Perfection Connection and ultimately they did nothing to correct their errors.

  Andrew Mccollum
9 months ago
One of the best shops you'll find. Small staff, focused on the customer 100%. Knowledgeable techs with years if service in various areas of automotive driven to get you back on the road safely.

  Michelle Diekmann
2 months ago
Most trusted and honest in LS. They are extremely knowledgeable and do the job right. The guy who runs this place is always kind and personable - the best! I appreciate the ethical business they run. Service like theirs is very hard to come by!

  Kaleen Marie
3 months ago
This is a great place to bring your vehicle. Mark & Matt are wonderful and they go above and beyond to get you in and out and back on the road in a timely manner. Highly recommended

  Marisa Webb
2 months ago
First out of ten places I called that answered the phone and was an actual person! They got me scheduled and got our inspection done in 25 mins.Fast, kind, and knowledgeable.

  Brett Mahurin
3 months ago
Way better than the dealer! These guys know their stuff. Mark was super pro and explained everything. Highly recommend.

  Shauna Bathgate
3 months ago
Mark and Matt was so helpful! Got me in quick and helped me out with my car! Highly recommend!

  Julia Rhys
a year ago
I love Perfection Connection. I ve been coming here for over 5 years and I plan to keep coming as long as they are open and I m in the KC area. So often you go to a car place and as a woman get the runaround or upsells. This has never happened with Perfection Connection. Matt and staff have always been 100% honest with me, told me what my car needed, and even told me when I ll need a service, but not then. They are a company built on gaining trust between them and the customer. I also sit and wait every time I get an oil change and I see many other woman come through as well. That tells me a lot too! Trustworthy and they do the job well!

  Derek H
a year ago
Thank God for Andrew at Perfection Connection! I recently brought in a car for a pre-purchase inspection that I was planning on buying from a used car dealership just to make sure everything was mechanically sound with the vehicle and boy am i glad I did! His inspection was very thorough and he found several severe issues with the car that would have cost me several thousands of dollars to repair had I not have brought it In before I purchased it. This place is pretty reasonably priced for their services and their integrity and quality of the service here was top notch! Thanks again for saving me from that nightmare i almost purchased!

  Jw Mcclanahan
a week ago
They are excellent people very good at their traid.

  Don Lennard
a year ago
Diagnosed a short in the charging system when one of their competitors told us that the battery was the problem. Very thorough. Great communication throughout. Gave us lots of options to address issue. Good people. Trustworthy.Service: Computer diagnosticsService: Computer diagnostics

  Michael Richards
a year ago
When my daughter's car's engine died, we were not sure where to take it. Perfection Connection was recommended by our usual mechanic (who doesn't do engines). From day one, i was impressed at how they communicated with us, kept us up to date, and most importantly set expectations not only with costs but timeline. They did not oversell and underperform. We were given a quote and were told that there may be additional costs based on what they found with the "new" engine. Once they inspected the new engine, they called us and told us exactly what needed to be done and the costs. While it may not have been an exercise we wanted to have to go through, we feel that we got the best service under the circumstances.

  Tom Luzader
5 years ago
The best auto repair shop in KC area! I have been a long standing customer of Perfection Connection.. Mark and his team have had the opportunity to service all my personal vehicles as well as a few of my company cars. It is a real pleasure to have an auto repair shop you can really trust, the work has always been performed in a timely manner at a reasonable price. This is a place I can really count on to take care of my vehicles and keep them running their best. Mark has always stressed "preventative maintenance" and will suggest rather than force it upon you. If you feel you can't trust your mechanic you have now, go to see Mark. He will restore your trust in auto repair shops.

  Peel this Banana
2 years ago
My family has been going to them for years and we highly recommend em. They also let you know if they noticed any issues with your car and how soon you may want to fix said issues before it becomes a problem. They don't guilt trip you or make you feel obligated to fix stuff. I feel like they really care and aren't just about sales.

  KC 914
5 years ago
I called 3 local shops for a quote on a large repair I wanted done on my dads F150, one sho did not ever call back, the 2nd acted like I was bothering them when calling & rushed the call & Mark from Perfection on the 3rd was polite, efficient & very reasonable on price. I ended up using Marks shop for the 1st time. I am a recent Ford service advisor, so sort of a critic. Mark really hit it out of the park! They did great work, great price & just friendly. I appreciate that! I have certainly found my new shop for repairs I do not want to do! Thanks again Mark & Matt.Update: 08/31/2018 - Google would not let me make another review, I just had another car in for a pretty heavy rear brake service & the guys did a great job again! Thank you!

  Doug West
3 years ago
I took my classic Mustang to Perfection Connection for repair work and they did a great job. The car wasn't running right and they went above and beyond with their repair work and professionalism. The car runs like a top now. They did a great work at a fair price, I'm going to keep taking my cars to them!

  Anthony Stanisci
5 years ago
Excellent customer service. Had suspension work done here. They were efficient and performed top notch work. Mark was more than accommodating. Lovely place and reasonable pricing. I normally do not feel comfortable at mechanic shops but in this instance they treated me with the utmost respect. well appreciated. Definitely recommend. Will go back for future maintenance on my vehicle. Thanks again!

  Tara Matson
7 years ago
I have found a shop that has integrity. I will be taking my vehicle here from here on. I had my vehicle towed there. I need new brakes, but the real problem was my rear differential was going out. I told Mark I Thought I had a warranty for that. I had Mark fix my brakes and he then took the time to call the dealer to see if I would be covered. He was willing to save me money to have my car taken to a dealership. Long story short the dealership tried to say it was the brakes. I said, "Let me call my mechanic". The dealership just heard the noise and said it was the brakes. Mark took time to call them and fight for me. He ran all the tests and the dealership had not. After his time and phone calls, they did the check and tests, and it was my rear differential. I can't thank Mark enough for his honesty and willingness to fight for what was right for me. He has a new customer for life, and I will be recommending him to everyone!!! Thank you Mark!!!

  Alan B
3 years ago
I have been going to Perfection Connection for over twenty years. Over the years many members of my extended family have become regular customers for repairs and routine maintenance. Trustworthy and fair, their quality and service provide a win-win equation which is all too rare these days.

  Clarissa Votipka
8 months ago
Was just there for a state inspection and they were very kind and prompt. I felt like it was a professional yet relaxed atmosphere. Would come back.

  Nick Schobiz
6 years ago
I highly recommend this place! I turned to these guys when I was really in a bad spot and I'm so glad I found them. Being new to the area, I didn't have a mechanic I could trust to work FOR instead of ripping off a non-technical kid that didn't know much about cars or pricing on parts. Just bought a used car and within the first couple months, the problems started rolling in hard. Mark did everything he could to make sure I was taken care of , IN A TIMELY MANOR, and even fought the insurance/warranty company until they covered what they were supposed to. All the guys over there are really good at what they do with very pure intentions, but Mark was purely amazing. With someone like me who isn't very knowledgeable about fixing cars, he took his time to explain everything very thoroughly and answered every question I had, without ever appearing annoyed. They have definitely earned all of my ow future business and will continue to refer my friends and family. You will not be taken advantage of here, so give them a shot!

  Rob Hoover
7 years ago
I keep my Chevy Suburban serviced/repaired here and have been very happy with the service. Mark and Matt are very professional and keep me informed about the status of any repair as the job progresses. The technicians keep my old truck running like new.

  Joey Zarrillo
6 years ago
Mark and the guys did a great job installing two factory HID headlight assemblies on my 2008 Toyota Prius. Their attention to detail is second to none, and they do great work for less than the dealerships. Most of their services come with a 2 year 24,000 mile warranty which is a bonus. Bring your vehicles here if you're looking for a locally owned shop you can trust. They won't disappoint.

  B. Wunder
6 years ago
I continue to be impressed not only with the quality of the knowledge and work done by their technicians, but also their honesty (which is often in short supply in auto repair). There have been occasions when they suggested I did NOT need certain repairs (even though car dealer tried to convince me otherwise). It's an element that makes Perfection Connection my only choice when it comes to auto service and repair

  Griffin Static
3 years ago
My family has been going to Perfection Connection for years and I will never go anywhere else! I was in a tight spot financially and they gave me the best possible deal and even fixed some simple problems on my car for free! I love Perfection connection!

  Brian Fitzpatrick
3 years ago
My brakes were squeaking so I brought my truck to have them checked, thinking I needed a brake job, my truck has 146k on it and have never had any problems. They called a couple hours later and said they couldn't in good conscience replace the brakes when I didn't need them. Thanks for the honesty guys, when I do need to get them replaced, I'll be back.

  Cierra Masters
3 years ago
If you need your car fixed this is the place to go. I took my Pontiac G6 here for a suspected problem with the TCM. Matt diagnosed my car and was able to get the part in but unfortunately when he got it it was unable to fix the problem. He did further inspection on my car for FREE, and determined there was electrical wiring issues as well as the bad TCM that he was able to fix the same day he had called me about it. This place has gone above and beyond to help me service my car and anytime I have an issue with my car I will be coming back thank you again Matt for all your help and everything you did! If i could give more stars I would, and this place is very reasonably priced!

  Flynn
5 years ago
Brought my VW here for diagnosis. Was told the diagnostic fee was $110. They couldn't figure out what was wrong with the car and still wanted to charge the full fee plus more. They did not fix the car and they did not even find out what the problem was and still expected us to pay this huge bill. I negotiated in price by a small amount. Then a week later when my parents (who have been faithful customers for over 10 years) wanted to get their car worked on they literally said they would not do business with my whole family anymore because of having to negotiate in price with me. Very disappointed.

  Andrea Shipp
4 years ago
First time using this shop. Prices quoted were significantly lower than what Firestone was going to charge me ($90 vs $133 for one job and $105 vs $188 for the other). I called at 8 am -- they gave me an appt. for 1 pm the same day, estimated it would take 2 hours, and that's exactly what it did take. I planned on waiting there for the job to be done, but they volunteered valet service without me asking for it. And last but not least, both Firestone and the Toyota dealership said I needed a new timing belt so I was prepared to have that done -- Perf. Conn. said it didn't need to be done.

  Arnold D
10 years ago
I do alot of work on my vehicles but I know my limits and don't have all the specality tools. When I have a job I cannot do at home, I call these guys and schedule an appointment. They have always been nice and get the job done quickly and at a good price. I used to go to another shop in Greenwood but his labor rates are a bit too high. I have used Perfection Connection several times over the past 5 years and will use them again.