Genuine Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashlee Tackett
a month ago
Genuine Auto is top notch honest and trustworthy hands down! My vehicle threw a code for the catalytic converter. I had been being stalked and filed a police report concerned damage had been done to the car on account of the timing. The day the code happened one of those following me had been in my neighborhood behind my car. This would have been for genuine auto the perfect opportunity to rob me blind.Other shops: You re definitely going to need new tires, set of rims, redo all the undercarriage and maybe even just a whole new transmission for $xxx,xxx.However, I was only charged for the diagnosis and although it was ironic the perp and code happened same day, the mechanic let me know it really just appeared coincidental. And that the code meant it was not running smooth but that it had not been damaged and did not need to be fixed right away. I am grateful to the shop because I love my vehicles and I now know my baby is good for the moment and I know who I will go back to to fix the converter when it becomes an issue. I appreciate transparency, integrity and honesty-a rarity in business structures and this happens to be a good shop.And Bridget makes a good cup of coffee

  Kristi Montgomery
a month ago
We were extremely satisfied with our experience at Genuine Auto Repair. They got us in right away, diagnosed the problem quickly, and did a great job communicating with us. Instead of first running diagnostics on the check engine light, they evaluated and replaced the battery, which took care of the check engine light. This approach saved us the diagnostics charge, which we appreciated and reinforced our trust in this business. From this day forward, we will only use Genuine Auto Repair for our automotive mechanical needs. Added bonus, in addition to being mechanically competent, Bridget was stellar with customer service. Glad we found Genuine Auto Repair!

  Big Daryl Bennett
a month ago
I love Genuine Auto, they have always take care of me and my family as if I was there own. I don't feel like an individual walking into a buisness just to hand them my money.Prices are great, and done on time if not sooner. Thanks for everything GENUINE AUTO.

  Mike White
3 months ago
I have always had an excellent experience with Genuine Auto Repair. Gary and Bridget absolutely know their stuff, and have always taken care of my family by taking care of my vehicles. My favorite part of my interactions with them is, Bridget will always say at the beginning of my interaction and at the end of my interaction, she will always say we just want you to be safe . Which tells me that they care about US and not just making money off of repairing my car.

  Michael Daugherty (darty)
a week ago
I was only in for an inspection. But they were very friendly, easy to work with, and the job was done correctly and in a timely manner. I will definitely be returning.

  Wyndham Coffman
3 weeks ago
It was good. I went in for an oil change. My car was hard cranking, so the mechanic cleaned my battery terminals for me. They addressed my concerns, and I felt respected as a car owner.

  Risa Stein
2 weeks ago
The only place in town that would inspect a used car I was considering on the day I called. Bridget could not have been more wonderful and helpful. I'll definitely return with any other automobile needs that arise!!!!UPDATE: I've returned numerous times since my original review and I standby by initial assessment. These folks are great!

  Audrey Carroll
2 months ago
Definitely the only mechanic I ll go to. They are knowledgeable, kind and quick. I m amazed every time with both the fair price and fast work time. There s not a better mechanic in the kc metro than these guys.

  Aaron Morris
a month ago
They were able to get my car in, diagnose it, and repair it all in the same day. The speed of service and affordability truly impressed me. I will be returning for any future car repair needs.

  Ethan Kooyenga
4 months ago
Always super helpful, friendly, and fairly priced. The owners are some of the most honest mechanics I ve ever met. We ve used them 5 times now and I still drive back to them even though we ve moved away

  Eddie Francis
5 months ago
Very professional, quick, reasonable price, knowledgeable. Definitely would recommend if you don't have a trustworthy mechanic you can count on and want to try a different shop. Great job guys, keep up the great work.

  Tracy Mims
2 weeks ago
Genuine Auto is my go to for auto repair. They're very thorough and they fix the problem without breaking the bank. They're friendly and fast with the repair. I highly recommend them.

  Lori Faber
5 months ago
Bridgette was beyond helpful! We are so thankful that we were able to have our flat tire fixed by her. Thankful for the owner to have employed such a wonderful lady. Keep up the great work!!!!

  Hannah Kassing
3 months ago
Other mechanics told me that I needed to do a variety of expensive upkeep things on my car. Here, it was explained to me why many of these things weren t necessary, and I was able to only do the one or two things that was. He saved me hundreds of dollars! I will definitely plan to bring my car here in the future. He s honest.Update: months later, we still commit to traveling across town for Gary to see our cars. Character is something we highly value in a mechanic, and we really appreciate all the ways we have seen integrity displayed in Gary. Thanks for always treating us so well!

  Jeremy Graber
3 months ago
Friendly and professional staff, and great prices. They will have my continued business and I will recommend them to anyone. Great experience.

  Christina Weber
5 months ago
This place definitely lived up to its name. Took my vehicle here after being quoted over $3000 at Firestone for a steering issue. Genuine Auto replaced a fuse and another small part for $220. Highly recommend this place!

  Holly
2 months ago
I won't take my car anywhere else. Gary and his wife are honest and won't rip me off, over charge, or do unnecessary work. I've used them for years.

  Michael C
2 months ago
They're efficient, very friendly, and seem to be quite honest which I value in a repair shop greatly.

  Karvel Kofoed
7 months ago
Gary and Bridget at Genuine Auto are great people who like to take care of their customers! I have been using them for about a year. They are reliable and dependable. Great people, small family business, and reliable service. I will continue to use them.Services: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Oil change

  Karvel Kofoed
3 weeks ago
Just serviced my truck. They did a great job and are very personable and knowledgeable with all of my questions.

  Dan Griswold
8 months ago
We're fairly new clients, but very satisfied with the services completed on our car and pickup. We selected Gary's Genuine Auto Svc based on the great reviews from other clients. We feel we made the right choice.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  jeff biard
10 months ago
I set up my wife with an appointment for a state inspection. The people here are so nice and friendly. They did not try to up sale us and told us what was needed and how urgent anything was. Its nice to find true honesty in this industry. As a former mechanic this is where I will go from now on for everything I cant do myself.

  Cole Mull
9 months ago
Really glad to have found Genuine Auto Repair. They fixed me up quickly and were very friendly. I would recommend their services to anyone and will be going to them myself for any future repairs. Definitely lives up to their name.Services: Brakes, Brake service & repair, Auto brake replacementServices: Brakes, Brake service & repair, Auto brake replacement

  Micah The Sauce
a year ago
Genuine Auto was quick to get our 99 Accord in to inspect for the concerns we had. The vehicle has a lot of miles and Gary could ve come up with all kinds of services, but he said there wasn t anything he could recommend and that it drives well for its age. We were ready to renew our plates, so we also purchased a safety inspection. We are glad to find a shop with knowledgeable technicians that will be honest with us.Services: Steering & suspension repair, Steering & suspension replacement, Vehicle Inspection, Wheel alignment, Vehicle safety inspection

  Edward Jones II
a year ago
I had a great experience with Genuine Auto Repair. I need my car fixed, the staff reached out to me after test driving it twice and seeing the issue I had. They diagnosed the issue and took care of it. I also got my vehicle inspected there and they took care of that as well. They remembered me from my initial phone call and service was great. Really live up to their name Genuine in my first working with this company. Bringing in my other car as well now.

  Angee Haney
8 months ago
i would highly recommend this place! the owner got me right in to charge my AC. with it being 118 degrees outside with the heat index, this was very much appreciated. he was very friendly & helpful. i will come back here

  Claudia Walker
7 months ago
Found Bridget and Gary to be extremely helpful and honest. Would recommend this establishment whole heartedly. So refreshing to find a business that believes in customer service and honesty.

  Cindy Wright
a year ago
The water pump went out in my truck, I called the next morning and they were able to fit me in and get my vehicle fixed promptly and reasonably. They explained everything they did and didn t try to up sell me on any unnecessary repairs. Uncommonly reliable and trustworthy. I will return again, when my vehicles need service.Service: Auto water leak repairService: Auto water leak repair

  Tony Morgan
11 months ago
Gary is fantastic and very honest! I trust his judgment and I won't take my car anywhere else! Thank you for being awesome in today's crazy world!Services: General repairs & maintenance, Body & Trim, Engine repair, BrakesServices: General repairs & maintenance, Body & Trim, Engine repair, Brakes

  Kerry H
a month ago
Thank you for quickly honoring the warranty on the battery and replacing it same day.