Heritage Tractor

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Trichelle Jennings
11 months ago
Best customer service experience we ve ever had! We have 2 small children, one is special needs. Taking them into anywhere making a big purchase is so stressful and long for them. My husband called, told them what we wanted, gave our information and we were out of there in less than 3 minutes! I m completely blown away. Our sales person was Ryan. 10/10 recommend him!!

  David Wallis
a year ago
Went in today to buy a riding mower, walked in the door there was one other customer being helped I walked around looking at different items I saw about 4 other employees. Not once was I greeted or asked if I needed help, not one riding mower with a price on it . (This would probably be a good idea since you don't interact with customers). well I did buy a riding mower today, just not from these people.

  Dan Soccorso
a year ago
A new tractor is a big decision. And in my life only comes around every 20 years. Dan, Jeff, and Neal did a fantastic job in making my experience great. They were extremely diligent in getting the tractor and attachments to match correctly, and seamlessly provided a friendly sales experience. Thank you for your efforts!

  Brian Bridgeman
2 years ago
Took a mower in for warranty work. They billed me almost 9 months later, after initially saying that the warranty covered it. When I picked up mower, it had been left out in the rain. Anytime I have been in the store the employees seem more interested in talking to each other than helping customers.

  Jody Phillips
a year ago
Went to get parts, the parts people are very friendly. More importantly very knowledgeable. Got my parts promptly and I was in and out quickly and headed back to work.

  Jim Ackelson
2 years ago
Fantastic! Store was clean and well organized. EVERY employee was super friendly and helpful. Everything I needed was in stock and reasonably priced. Best shopping experience I've had in years.

  kate beckman
4 years ago
I've had difficulty getting waited on in a timely manner since the dealership changed hands and became Heritage. I've been to Heritage 4 times for parts since the take over. Each time the wait was 20 minutes to get through the line to the counter. Twice the parts were not available after the wait. The counter help is very knowledgeable, but the long waits and lack of product is frustrating. I would only use this store as a last resort.

  Mark H
3 years ago
Lebanon's service department needs a lot of help. You can never get a hold of them and they will rarely return your call. To have great service department you need great communication for customer service. Maybe Mr Ken Wagner needs to get involved to kick start things.

  Andy Jordan
a year ago
Got my John Deere tractor here. Salesman was very nice & helpful. Maintenance guys are very thorough.

  Tommy Teague
5 years ago
I just got one part but all went well. It was a little slow but I only saw one man working inside. Other than that the place was clean and stocked well. Thank you for helpping me get the right part, keep up the good work.

  sean mcgruder
4 years ago
Bought mower 5/31/18. Broke down 3/28/19. Picked up 4/4/19. Brought back 4/10/19. Broke down again 5/25/19. Picked up 5/29/19. Called 5/31/19. Said they haven't look at it. Not my definition of good customer service.6/26 update. Brought loaner out 6/3. Appreciated. Got rid of ticks and mosquitoes. Brought my mower back 6/12 and picked up their loaner. No communication between 6/3 and 6/12. Mowed approximately 2 hours 6/18, 2 hours 6/20, and 15 minutes 6/22. Mower stopped cutting grass. 6/24 call Heritage. Can't pick up until 6/27.

  Amy Creasy
3 years ago
Such a great group of people. Scott was awesome and waited after they closed for us to pick a trailer up to haul our new toy home! We had a great experience and recommend Heritage Tractor!!

  Dawn Kolloway
4 years ago
Bought used zero turn from them, sent it in for repairs they send it back after charging over 550 dollars to fix and I still had some problems. This happened twice. I was lucky Fohn of Lebanon did a trade in for me.

  Aaron H
3 years ago
Only dealt with the parts department, but everyone in there and on the phone was very polite and courteous. They went out of their way to physically verify the part I needed was on the shelf before I drove there instead of just relying on the computer inventory.

  Patrick Wadleigh
3 years ago
Bought this Stihl saw from these guys about 3 years ago. Brought it into be looked at and was told to bring it to a small engine shop in Lebanon, that it would be $150 just for him to look at it. I bought it here. Never again. Totaly didn't care about me the customer.

  t. law
4 years ago
Spotless, neatly arranged showroom. Friendly helpful staff and salesman. Took time to show equipment and then worked up a quote on a tractor and equipment package. They will also deliver !! Nice variety of tractor accessories as well as hats, shirts, belts etc.

  Tom Martin
a year ago
Worked there for a yearSome really good people but significant issues with management company wide. .Try Sydenstricker Noble.. .

  Mike Sanders
6 years ago
I called Larson on a Monday to see about getting my JD X304 serviced. I live 25 miles from away so I needed them to pick up and return the lawn tractor when finished. They said since they were in the area they would pick it up that day and they did. The next day they called and they had serviced the lawn tractor were returning it (Tuesday). I really appreciate the quick turn around and prompt service.

  Jim Thorpe
6 years ago
Really a clean and nice place. Your salesman Ryan is very courteous and very knowledgeable about the equipment there. I most definitely will buy a new lawn tractor in the spring from Ryan. A very nice and polite young man.

  Twila Horrighs
5 months ago
Chris salesman there is great.

  Melanie Robertson
3 years ago
Harry and Jared worked hard, went the extra mile to deliver our tractor the day they committed to. Worked extra late to get it done. Thanks to them and Matt we have our first tractor. Thanks for the hard work we appreciate it!

  James Osburn
a year ago
The folks here were helpful, kind, and understanding and I really appreciate it. This is where you want to go to be treated like a person.

  Brian-Kathy Tallant
2 years ago
Want to thank the Lebanon Hertiage John Deere service dept. and our sales rep. Chris Hyde for great customer service. You are appreciated.

  Tom Marco
7 months ago
Very professional parts and service staff. Thank you.

  Rob Lung
8 months ago
Friendly staff and they had everything I needed

  Josh Maddox
2 years ago
Treated promptly with professionalism. Highly recommend their service department. Only complaint is parking lot is terrible for big trailers.

  A K
3 years ago
I never have to worry about anything there. I always get what I need service is great. I always can get the parts for my 425 tractor. Great service.

  John Marshall
2 years ago
Awesome customer service and the have pretty much everything you need for your John Deere Tractor, mower or Gator.

  Ronnie Long
a year ago
Bought a battery reasonable price good service

  Wanda Hendrickson
2 years ago
This one was rude, hateful didn't want to get out of his chair and look to nothing. I left and went rogersville. Great people there