WM - St. Louis Kimmswick Transfer Station

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dale Winters
3 months ago
We have been customers of WM since they bought out Bob's Disposal as have numerous neighbors. We all got the senior discount, had identical service and the same amount of time. One of them recently was complaining that their bill was dramatically increased, I was on autopay so didn't really look at my bill but when I did I realized mine had gone up from $65.00/3 month to $145.00/3 month in less than 5 years and service reduced from twice weekly to once. ( Some of my neighbors are still at $65.00) When I called to question the rational I was told the best they could do was reduce my rate to $120.00/3 month, still double neighborhood rates. Your customer support people also refused to give me a partial refund (I was paid from Nov 2023 thru Jan 2024) so I contacted some of your competitors and will be switching companies starting in Feb 2024. So, NO I would not recommend your company.

  Nicole Horner
a month ago
WM overall does a good job, no complaints here! We receive communication when service will be delayed, which is appreciated! We don t plan on changing service to another company!

  sean sendlein
5 months ago
Prices go up several times a year, they lock you into a contract and raise the prices with no way out. They want $500 to exit contract, $400 to pick up dumpster, and 6 months worth of payments. The monthly service fees are astronomical. They do the job just at a very high price. Right now I'm paying 3 times more then what I paid when I contracted them. They said I can have a lower price if I sign a new 4 year contract.9 more months and im moving on to another company with no fees and half the price for a larger dumpster.

  TwoChicks Homestead
4 months ago
Worst company! Trash men are great but the company will charge for everything! Fee for everything! Then their own website doesn't work until you do the same thing 10 times to make it difficult for you to even pay a bill or change any information. Scammers! Please find a different company even if it cost more. In the long run you will be ahead!

  Chris E (SNS Limo)
5 months ago
Completely satisfied with WM's service. My previous provider was unreliable and unprofessional. When I canceled my service, they kept my money and did not refund me for services not provided. That's actually theft, y'all. They will likely go out of business. DO NOT USE the refuge pickup up service provider with the intial "C" in their business name followed by an "and".

  Heath Cato
6 months ago
Waste Management is the worst. Constant issues. The most recent is they actually sent someone to our address with a truck and trailer to collect and take our can because they believed we didn t pay our bill. After my wife contacted them and got them to confirm we were current in our bill and it was their mistake, we were told our can would be returned in 2 business days. Now we re are past those two days and are now being told at the next scheduled pickup we will get out can back because they do t have anyone in our area. Funny how they can come out to erroneously take possession of your can but won t doze THEIR mistake in a timely manner. Maybe I should drive my trash for the week to one of their locations and dump over their fence .? Mistakes like this should NOT happen. No excuse for this! DO BETTER AND DO YOUR JOB!

  Sue S
3 months ago
It was such a relief ro receive great, on time service after having terrible service with DCS. The phone customer service was top notch and I was pleased they still picked up on time for our first week despite the weather and MLK day.

  Debbie Harbaugh
a month ago
Overly expensive, don't call the office to debate your bill because if you ask for a read out of it ,you will never see it

  Annie P
5 months ago
Trash picked up on time, recycling picked up by different truck which leads me to believe they actually recycle. Very happy so far!

  Dustin J
2 months ago
Refused to compensate for damages done to our dway. No other company in area services. Monopoly and they know it.

  Bryonie Tyler
a year ago
WM does a great job always on time if date of pickup is changed we are informed in a timely manner. They never leave a mess or move our cans to a ridiculous spot. I haven't gotten to meet anyone in person because I'm working at that time but I can tell they are doing a good job. I pay auto pay and have never had a problem the price is right for the service. I do wish for one thing that they would offer recycling pick up. I was told they don't in this neighborhood because not enough people are interested GET INTERESTED IN RECYCLING PICK UP PLEASEI will gladly pay extra for recycling pick up

  Nikki Stockmann
a year ago
Waste management is great. They come on the day scheduled every time. If there is a holiday, I receive a message on when they will come out. Has always been a day later when a holiday occurs. I receive a message on when my bill is due and online pay is very easy to use.

  Karen Meister
a year ago
There is one man that picks up my trash most of the time, that is FANTASTIC! He takes less than a minute to move my trash can back to the side of my driveway so it doesn't get knocked into the ditch. Other drivers don't do that, but he does...sadly I don't know his name to compliment him.

  chris Kovach
2 years ago
They are a joke. We canceled our services through them . We paid every 3 months.We canceled before another payment was due. We should not have to pay anything else. They sent us a bill for $12. They are charging us for canceling with them. When it would snow we wouldn t have our trash picked up for a few weeks. Then tell us we can put extra bags out with the cans. I can t do that because animals will tear up the bags. I doubt the trash company would pick it up.

  Debbie Edwards
6 months ago
What a great company with service and drivers to match. They leave our area clean and no rubbish left behind.

  Amy Holder
11 months ago
Would not recommend this trash service to anyone. They forget to pick up our trash at least once a month and we have 1 weekly pick up. We have proof via our ring doorbell that the trash is always outside the night before and the workers make up stories as to why the trash wasn t picked up. Horrible.

  Katherine Mason
a year ago
WM has always been reliable. Drivers are courteous. Pick ups are always timely. Paperless billing is convenient. I have always recommended WM to friends and family. Very satisfied.

  Jim Gipson
2 years ago
Actually I filled out a quite detailed review for your company and at the end it asked if I also wanted to post to Google I said ok and only the star showed up on Google. The biggest problem I have with your company is how often you cancel my pickup. I understand that stuff happens. People get sick, weather gets bad, people quit working for companies that don't take care of their employees. The problem comes where you never adjust the bill. You don't care that I pay for a service that I don't get, I need to haul things off to dispose of them, I sort paper out to burn so that I don't have a pile of refuse . If customers quit paying you would surely quit providing services, why would you not adjust bills when you fail to provide services? I have sent email, never got a response...

  Tracy Janes-Miller
2 months ago
Easy setup, professional communication, and accurate information. WM is reliable!

  Heather Medina
2 years ago
The billing department and the scheduling has been a nightmare ever since we switched over to Waste Management and that has been 2 years now. I have had to call several times to see where the truck is, why we didn't get picked up and where is my bill. No problems with the drivers they are great and leave the area clean.

  Lacosta pogue
2 years ago
I have had this service for a while now and have had several missed pick ups so we would just wait for the next week because requesting a missed pick up didn't work out in the past.This company is the most expensive in the area and we chose it thinking it would be better but were wrong. We had a missed pick up followed by another and we're told it would be 60 to come pick up our trash which has been gone through by animals and is disgusting from sitting so long.I called and canceled and was told that they would be out today for the can and it is still here. I expected better but received gutter service at champagne cost. Don't choose this company unless you like the look and the smell of trash when you walk out your front door. I would give negative stars if I could.

  Kathy Sweeney
11 months ago
Our Recycle Man picked up all of our trash on a windy day when the recycling can had fallen over. The trash was in the street and yard. He deserves a Kudos for picking it all up and righting our recycling trash can.

  Zach T
a year ago
Went to dump my own waste that I had spent all morning loading by hand. Once there, I was told that they could not accept it due to their pile being too high all the while they have a large front loader on standby that could easily push my waste to the pile therefore eliminating the risk to the public. The next station is an hour away and I was sent away to pay someone to come pick it up. Will not come back.

  Ron Mueller
a year ago
Waste Management charges me $125 every 3 months and charges my parents $69.40 every 3 months and we live in the same town. I feel that their pricing is very unfair and I feel discriminated against.

  George Shaw
2 years ago
I just went to dump my little trailer this morning and they have gone from a 1 ton minimum to 2 tons and raised the tonnage rate. So what used to cost $80.00 now is well over 200.00. thankfully the attendent let me know ahead of time.

  Rebecca Brock
2 months ago
Never received my container very upset.

  Tim Hard
2 years ago
So this place is a joke. Called yesterday to ask about how to go about dropping off waste at this location and the lady said that they had closed for hand unloads that day but she told me we can drop of today no problem. So I loaded everything last night just to show up today to have the same lady tell us she decided to close today for cleaning that I will have to come back monday. I just don't understand how this company can make money if they just decide to refuse paying customers for no reason during business hours. This experience also has me questioning if I should continue even using them for my trash services so sad.

  Megan Larkin
4 years ago
I would pick no stars if I could. This company is absolutely TERRIBLE to deal with. They do not provide the recycling service I pay for without me having to call them and remind them to pick up my recycling at least twice a month - which means they miss at least two out of every four scheduled pickups. And then I'm swimming in recycling. When I have to call, I sit forever on hold with their terrible automated service. Getting anything resolved takes at LEAST five days. Terrible customer service. Everything about them is terrible. I could not be more dissatisfied.

  rchuntlsl
2 years ago
They have raised their dump fee at the transfer station to a minimum of $256 and 4000 lbs. They bought everyone out and have a monopoly in the area. This is shady business practice to have such a high minimum, forcing out the smaller haulers and contractors that need a place to dump waste. I ended up hauling the load up to Ofallon mo 40 miles away and paid $54 dollars to dump it. Shame on you waste management. Shame.

  Connie Lichtenberg (bowlingbride)
2 years ago
The cost for regular trash pick up is very reasonable.The drivers are very professional & considerate.The cost for recycling service is absurd. It prevents us from recently.Communication regarding interruptions or delays in service is severely lacking.