Cummins Sales and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe Gibson
6 months ago
I had an issue with my Spartan chassis not leveling properly. Set up an appointment with Jackie to get this issue addressed and my coach serviced. I stayed in the coach several nights using the onsite RV hookups while the work was performed.Jason kept me updated and informed on the progress of the repairs and service. I found the the fees to be reasonably priced and I'm very happy with the professional service that I received. I would recommend Cummins Joplin to anyone needing RV service and repairs.

  Kevin Rono
4 years ago
Great place, not very busy you will be sure to get your truck into the shop same day and hopefully come out if its something simple. Drivers waiting launge is the best! Very Clean too. Friendly and understanding staff

  Steve Belickis
10 months ago
We had a motor home engine failure while passing through Joplin. There were a lot of moving pieces and I don't want to get into too many details, but I couldn't be happier with how everything turned out. My main POC was Jackie and she kept me updated through the good and bad news. I never met or spoke with her techs, but they did the work and it turned out great. Thanks Jackie, you made our day.

  Nancy Cleveland
a year ago
Treated us like Queens. Engine light came on going down the hwy. Gave them a call and told us to bring it in. Could not get right on it but got to stay at a full hook up site on location. Jason in service helped us out w information, answered question and was just kind. Great waiting room. All Cummins places have been extremely wonderful wservice on in my three RVs. Thank you Jason and Cummins service Centers

  Lisa Devries
a year ago
Excellent customer service, friendly staff...each and every employee went above and beyond to help us out. They turned our unexpected emergency into a hassle free, great experience, with an unexpected full hook up RV site for the night until the get accomodate our emergency. HIghly recommend this Cummins repair facility...Thank you again Jackie, Jason and the Cummins team...your canadian travelers !!

  Vanessa Boatright
a year ago
They did not fill all of our reservoirs in our country coach, which then left us stranded on the side of the road. We took this trip right after they supposedly did a full service on our engine. We called them to try and get resolved and they continually blew us off and did not return our calls. Do not take your RV there!

  Jon Grosse
a year ago
My wife and I purchased a Class A Diesel pusher that has a Cummins 300hp engine. We of course wanted the most reliable technicians so we brought it to this Cummins certified service shop. We were told they did a complete service on it and that everything checked out in good condition with all new fluids.We then hit the road to spend the winter in Florida. On our second day driving we lost most of our horsepower and could only reach about 45 mph. Come to find out, part of the exhaust was missing a tension band that held a rubber coupler on. This apparently was not noticed by Cummins when they serviced it one week prior as they had not said anything to me. Ok . Maybe a fluke. No big deal.On our third day the engine overheated. After $1600 in mobile mechanics and transmission fluid, we learned that there was a transmission hose leak that the mechanic said had been there for quite some time due to the aging of the frayed hose (Cummins techs missed this?). We also learned that there is a auxiliary reservoir in the engine bay that holds transmission fluid. This reservoir was completely dry. This reservoir runs things like the fan clutch (which cools the water temp) , power steering, and other there important functions for operating safely. Cummins clearly did not check OR service this reservoir. Once fixed, we continued on to Florida and haven t had an issue since.So after spending $1400 on the original service job with Cummins, and then even more than that troubleshooting and repairing something that could have been caught during the service with Cummins, I was shocked. I assumed Cummins would treat us right once I explained what happened. I called them and spoke with Jason in the service department, he said he would get back to me after looking into it. After two weeks I never heard anything and called him back. Jose and Jason were both notified of this and said that there was nothing they could do. I explained it to them in greater detail and they said they must not have gotten the entire story the first time and they would look into it again. Three months have gone by and I never heard anything from them. This was completely unexpected and unprofessional service from a big name company like Cummins. I highly do NOT recommend this business. Jason and Jose are poor managers and should be replaced with someone that truly has customer service experience in a high degree. That s my$0.02.

  Norman Williams
a year ago
I highly highly recommend bringing your truck to this location they were very professional I dropped my truck off last week they had it fixed and ready to go within a day amazing service very very awesome awesome place and they also went over everything to check to make sure everything was in good working order to ensure I would not have any issues with anything involving the motor 5+ STARS!!

  Lori Brown
6 years ago
Great service at this location. After getting a "warn engine" code on an International tractor, I asked them to plug it in for any codes.They found an hour old crank case code, and thought it was a filter that needed to be replaced. They had the filter replaced, and I was out of there in no time!Very professional, very fast service.

  Jon Grosse
a year ago
Lazy people, awful customer service, Managment is not honorable and they will mess up your vehicle!! This shop should be shut down in my opinion. They cost us thousands of dollars in roadside repairs due to their techs negligence. DO NOT TRUST THEM

  Megan Patrum
4 years ago
This place is terrible!!! My father in law was told to bring his RV up there it was around 8pm and was told they would work on it first thing the next morning, then about 6 pm that next day he got a call saying they couldn't fix the problem, knowing all other places would he closed the rest of week due to July 4... He also had to pay $400 down when he left the RV. I would not recommend anyone going to this place. Terrible service and liars.

  Teresa Condon
8 years ago
Had light on on the dash. They said had to replace dpf unit. Took a week to get epa crap to replace the dpf. Said we were set. Paid almost $3000.00. Went to get in truck and lights still on. Their response was now need a turbo approx $6000.00 more. They don't know what they are doing except trying to take you for everything you have.

  Rebecca Hill
6 years ago
I wish I could get here every time I need a repair done. Been going here for 5 years when I can and am always happy with their work, truck is always fixed right and they find solutions for problems when nobody else can. Very friendly staff as well.

  Mark Mccastle
4 years ago
Not sure about this place. Misdiagnosed our truck tossed a turbo actuator at it called it good. 3 days later 2 wks back in a shop and $15'000 later.

  Oscar Carranza
8 years ago
Clean and professional business! Got me back on the road fast and wont rip you off!! Highly recommended by me!!! At the new location 32st

  Norm Houston
7 months ago
Great about getting my N14 parts...

  Dune Kennel Presa Canario
a year ago
Poor customer service. Do not take your RV there. They do not back their services.

  Adam Hill
3 years ago
Excellent service, Clean, Great work performance. Jason Clifford was excellent!!!

  Justin Dorsey
6 years ago
Bar none the best, most professional service department in the area. The technicians know their stuff!

  DON'T USE
6 months ago
I didn't go in.

  pat allen
6 years ago
Clean,mechs nice will let you know what's wrong

  Kyle Zimmer
6 years ago
They have everything or can get it quick

  Harry Jammu
5 years ago
Service guy Andy nice person.

  kevin wheeler
9 years ago
This is no longer cunning ,just hiway43 storage

  William Gleeson
5 years ago
I recommend this place and I do business with this place

  Arley Frasher
3 years ago
Phone automation is no good

  Ben Abdelkader
8 years ago
Lazy people ! Extremely unprofessional!

  Danny Miller
3 years ago
Good

  richard melton
6 years ago
Good place for repairs.

  maria conlon
6 years ago
Because its my company