Custom Complete Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  R_Sherrod Sherrod
3 weeks ago
17 years ago I regularly used Custom for my car repairs. Never had a problem with them. The only reason I quit using them was that I moved out of town and they had no courtesy car. Recently I had problems with my vehicle which my local mechanic and the dealership were unable to fix. I took it to Custom and they finally resolved the problem. So when I had another issue I took it back to Custom. They quoted me $270 for the entire repair. This time they insisted on my paying for a diagnostic before starting the repair. This did not happen the first time. I asked that I be given a copy of the diagnostic and to this day I have yet to receive it. I come back and my bill is substantially higher. I ask why and they had forgotten to add the parts to the quote. The final issue was with my other vehicle. I took it in when I noticed the blower was starting to fail and in the middle of winter it is not good to have no heat. They supposedly fixed it by replacing the blower only to have the same issue a couple of days later. I took it back and Justin came out and saw the problem was still there. Due to other obligations it was a couple of weeks before I could return to have it fixed again. This time I got a total load of malarkey when they expected me to pay again for a repair they had already done. Justin claimed that the intake vent was clogged with leaves, and claimed they weren t there the first time! He also claimed they took pictures of the leaves this time. So why wasn t pictures taken the first time??? My vehicle is kept in a garage and had only been used once or twice after the first repair before I brought it back in! And it had not been taken out in bad weather! So where did the leaves come from? Quite simply if there were leaves they had to have been there the first time and Custom s mechanics simply missed them, or this is a made up story to cover mistakes made on the initial repair! Additionally my local mechanic had just given this vehicle a full tune up and inspection in November and found no leaves or other issues. The only reason I took this vehicle to Custom was my local mechanic was fully booked and I appreciate having heat in winter! In closing I would rather wait for my local mechanic no matter how long it takes than ever return anything to Custom Complete!!!

  Ashley Black
a day ago
Great experience working with them. They were honest and open about timing of needs for parts and labor. Justin even took time to come in and open up during closed hours so we could pick up our vehicle and have it for the weekend!

  Donna Stern
a month ago
Extremely professional, very polite. Took time to deal with me as if I was the only customer by answering any questions. While I was waiting, people came in and they were right there immediately. Very friendly and polite. I can honestly say I have never been to a business so organized and dedicated to their costumer. This will be my only stop from now on.

  Andi Maiura
a month ago
Love love love this location! Always do great work. They even "fixed" issues we had with their other location. When my kids need assistance it Columbia I'm going to tow it to Jeff city due to the customer service I've gotten here !

  Mark Leath
a month ago
They did a good job of diagnosing my issue and fixing it. Was super grateful, with my breakdown I figured my old car was totaled, but they isolated and fixed my issue quickly and cheaply. Only gripe is I wished they would have just replaced the sensor they cleaned off; even though the car has run ok, it still gives me little trip ups like that sensor ain t working right.

  Chris Bertelson
4 months ago
Custom did a great job on my car. Justin, at the front desk, was professional and courteous. They diagnosed the exhaust problems within a half-hour, had the parts in stock and were able to make the repairs within the hour. I will use Custom again.

  khankhail tanoli
2 months ago
Messed up my car !!!Went inside for changing tire and change control arm, came outside with engine check light on and engine gasket and coolant leaking. I never had coolant and gasket leaking since i bought the car, never had engine check light, but as soon as my car came out of garage, this all start happening.And off course, they never accept what they did, told me its gonna be 2 grands more to fix your car.So i ended up driving from perfectly fine car to leaking engine car, thanks to their qualified techs !!!

  Jackie Brown
3 weeks ago
Great service! Friendly employees. They did a great job of diagnosing what was wrong with my car and fixed it right away. Very enjoyable experience.

  Aaron Moad
a week ago
Dave is the best man I know for all my car repairs. I was in and out very quickly and all expectations were met.

  Wdandrd Hess
a week ago
Called on brakes which started grinding with little warning. They got the car in and installed the brakes the next day. Very satisfied.

  Maria
a day ago
They offer great prices and service ! Justin and his crew are great! Thank you and I will be back for future services !

  Victoria Miller
a month ago
Custom Complete Automotive has been really good to me. Their customer service is great, they take care of my vehicle quickly, and they do a good job.

  David Hollingsworth
4 months ago
Lenny and the guys were friendly & informative. Got my vehicle in quickly made quality repairs and got me back on the road fast. Nothing but good things to say about their shop!

  Steven Gentry III
3 months ago
Super amazing and fast service! Sent my truck in to get my exhaust put back on, and they got it done extremely fast and did an amazing job! I would take anything here to get worked on.

  Lisa Reese
a month ago
Great job and great customer service. The work was done quickly and I am happy with everything they did, very satisfied!

  Julius Moody
3 months ago
I took my truck in to get a rune up and exhaustNow my dashboard, emergency brake, speedometer, odometer, and 4x4 control is non functional.When I called to see if I can get these items fixed due to whatever happened in the shop, I can t get a call backHopefully this works and I can get my call returned and my truck working again after spending almost $3,000The email address doesn t work can you send me an email to verify that email address

  Jordan Stone
3 months ago
Great experience. Justin (Allen) always does a great job as a leader there and his guys always do fantastic even on the boring or the stupid stuff. :)

  Sara Green
5 months ago
Update: Emailed the owner like they asked and have never heard back.Don't recommend.Disappointed.Wasn't fixed correctly the first time. Went back, they gave me a slew of reasons it didn't get fixed right that were apparently "missed", a lot of which would not have been missed if it was correctly fixed.Picked up car for the second time only to discover within seconds of driving the problem was STILL there.I was so upset. At this point I am angry and no longer trust this business, so I wasn't going to tell them a third time the problem was still evident, especially after I was repeatedly told at the second pick up that they were 100% sure everything was fixed now and I wouldn't have any more problems. I honestly feel I was scammed out of $700.Services: Electrical repair, Auto engine diagnostic, General repairs

  Martin Miller
8 months ago
They're good people. Straightforward, honest, friendly, and they seem to actually care about their customers. The smiles are genuine, and their work is professional. The greatest compliment I can give is that I trust them with mine and my family's safety. If you want to be comfortable with your vehicle being safe this is the place to take it.

  Cory Bullard
7 months ago
Best auto shop in Missouri. Justin and his team provides the best service and customer service of any type of business that I ve received. They truly care about their customers and only want the best for them. For example, I had a tire shipped to them and the delivery was after hours. Justin stayed, after close, to wait on it to make sure it would be secured. This is the only place I will go to.

  Jason Crafton
2 months ago
It s been a while since I last went here and I was very well pleased with the service. Didn t need to change my thermostat like another place had advised, just needed to tighten my hoses.

  Mark Fiegenbaum
3 months ago
The staff was incredibly friendly and had my car fixed in an incredibly timely manner. I highly recommend Custom Complete

  Jim Mellenberger
8 months ago
Brought my newly-purchased van in for checkups and state inspection. It has quite a few miles on it, and I want it in the best shape possible. A previous inspector had noted the tie-rods failed, so I told them about it. Turns out, those were in spec, but a CV Axle was damaged, so got that replaced, and she was ready to roll.Justin is the ringmaster in this performance location, and he's doing a fine job of communication about things, got me scheduled, in, and out in a competent, professional manner. He called me to ask what I wanted to do, I approved the work, and he advised me that they wouldn't be able to have the part until the next morning. However, the auto parts store actually did have, and deliver the needed part, and they got it installed, and had me out the same day, which I find very pleasing.Custom Complete is in a good location, with a grocery store, and restaurants a short walk away. They have a decent waiting area, but the soda machine was empty for my visit. With Macadoodle's next door, that's not a big problem. They will be seeing me again!

  Dennis Davenport
8 months ago
I was driving from Indianapolis to Jefferson City for a funeral. My AC went out about a hundred miles from Jeff City in 103 temp. Randomly called Custom. Justin told me he could take care of me the next day. He had the work completed at a very reasonable price and mechanic Bo fixed something that wasn t right even though he had to stay after hours to do it. Their service and compassion and price were truly outstanding. I ll always be thankful for what they did for me!Service: A/C installation & repair

  Dan Thiel
3 months ago
Well .. my car is running good. It took some time w the alignment. Great staff

  stephen pidgeon
2 months ago
Took my car there to get checked out. It was having weird issues due to the cold (just moved here), they really took time to help me figure it out and gave me a few solutions that would work for me. Won't go anywhere else.

  kasey n
11 months ago
Custom Complete Auto has a great team of mechanics. They were very helpful in getting me back on the road safely. Prices were fair, they did not try to sell me anything that was unnecessary. I would recommend for others in Jeff city!

  russell cottingham
2 months ago
My experience at Complete Custom was great. Staff were friendly,Accurate and Professional repairs on my 2001 silverado. The quote I got was fair and they gave me a discount for being a veteran. I was given a ride home while i waited and they offered to pick me up also. I am very happy with Complete Custom Automotive and will recommend them to my fellow veterans.

  Edward Sifling
9 months ago
The AC on my daughters 2011 stopped working. Took it to the dealership and:Was told she needed a new compressorSocked me $100 to tell me that and told me that they would take it off the $1000 price to fix itTold me that there were only a few compressors in their total inventory and that they would have to order oneThey would call me when they had a part8 months later still no part. Several calls to the dealer told me that the part was still on orderCalled Justin at Custom. He said to bring it in they would take a look ,order the part, which was in stock and fix it.Took it in and 90 min later AC was working fine. Needed AC coolant.They added dye to see if there was a leak which would be addressed later.AC working fine after 3 weeks.Lesson here is;Forget the dealer and go to Custom

  Allison Vassos
5 months ago
Very pleased they were able to get my truck in right away and get it fixed. Friendly staff and solid work!!