Big O Tires

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joseph Quezada
a year ago
Went and got an oil change here, got it done and paid. Few days later I went to make some other repairs on the car on my own and saw that the oil was pitch black. Big O Tires did not change my oil and scammed me of $50. Either that s what it s supposed to look like or I di t know anything about oil. But I do not think it should be pitch black after a few days.

  michael linehan
2 years ago
I am traveling with my Family from COLORADO in our Motorhome to visit my Father in Ohio for Thanksgiving. I had new tires put on for the trip back before we left . One of the valve cores was leaking air and the tire went flat off of the bead . Mitch and James from Big O took care of me . Those are a couple of good guys right there ! They had me back on the road and they didn t even charge me a dime. So if you re looking for some good honest men who aren t trying to just make a buck I d take my business there !

  A.C. Stauble (Traveling Herb Farmer)
5 years ago
These guys totally saved me and my rig, The Butter Bus today. They answer their phone promptly and professionally, got me in right away, fixed my issue, showed me what was going on every step of the way, fixed my other issue, and got us back on the road. We really appreciate their persistence and creative problem solving working on our old van. We travel across the country for a living and it is super refreshing to come across stand up humans like the guys working at the Big O today.

  James Sanders
a year ago
I have bought 4 new tires from Big O tires for 2 of my trucks. Both had lifetime hazard warranties. I have one tire that will leak out to flat over a short period. I went into the store in Independence, they informed me lifetime has a deadline. I asked manager/whoever was dealing with customers up front to just reset the bead so can stop it's slow leak. He said no it's to old of tire. As a person who owns a business he is not a persons person. Didn't seem very concerned about customers, It wouldn't have cost him a dime to break out down and make a customer happy. I have an 94 bought 4 tires for and an 89 (the one the tire was from) bought 4 new tires on it from this store. I just bought an 09 truck and will go somewhere else because of the guy who don't care for customers. I almost gave it one star, but I did spend close to $2,000. on tires here. I well shop around for my 09.

  Ross Bryson
a year ago
The staff are really nice, bringing your vehicle in and out is efficient. I've dropped off my vehicles and waited in the lobby, both are easy to do. The prices seem fair and again, the service is top notch.Oh and why they got 5 stars then? Because I've been there about 6 times now and they've never once tried to up sale me on windshield washer fluid and other misc maintenance junk.

  Rebecca Hillman
a year ago
Coming home from fathers funeral and had to pull over for cord coming loose..found out all 4 tires were bad..limped into this shop and they were amazingly kind, explained everything thoroughly. They were speedy, professional and gave me a discount. Made it easier to get home to St. Louis..Thank God for kindness and understanding!!

  Joel Lehman
2 years ago
These guys were the only tire repair place open when we got a flat tire passing through KC on our way home to Pennsylvania. They immediately patched our tire as soon as we arrived and didn t charge us! Mitch and the guy that fixed our tire were awesome! I m glad to know there are still people out there like this that are willing to help out others in need!

  Rebecca Hendricks
a year ago
Fast service on an emergency repair. And the tire warranty has paid off many times over. They stand behind their service and do everything possible to provide a positive customer experience.

  Jonathan Trantham
a year ago
Went in to Big O's and I had enough of my tire being low on air and my car tps beeping, so I wasn't happy. Well they fixed my air leak for 20 bucks, and I am happy. They talked though everything and fixed the problem. Very patient people. Great service. Will use them again. Much better than Walmart

  Jonathan Degood
2 years ago
Called and made an appointment on Saturday for monday 11/22 for a simple oil change. Took them 90 minutes to do this, bathroom was a complete mess. One had no working lights, and the other one had a huge dump sitting in it. When I finally get my keys back I start my truck and find out they cracked my casing for my truck key so now I'm the run to get a new one done. .. yeah never again.

  AMC Acordes M�sica Cristiana
4 years ago
What to expect-make an appointment for an oil change one week prior-go in and expect to wait one hour-then when you go back to pick up your car, expect to be told you need to wait another hour because they're running behind from the day before.What not to expect:-an apology-empathy-manager on dutyWhat they should not expect from me:-my business.Update:A manager called me after I emailed them, and he apologized for the previous experience. Apparently this shop is under new management and they're trying to get things to work better. I truly believe this review will help them better serve their customers, and I'm glad they are listening to people like me who are first time customers and may potentially give them my business in the future.

  Morgan Jones
2 years ago
Update: I owe them an apology for a bad review. Took my car by another tire shop. The wheel rims are corroded and no longer seal, which I think Big O tried to tell me but went over my head.Very nice staff, but not very good at tires. Went to have a leaky tire fixed the week before Christmas, left, and they'd filled all my tires to 50-some psi, when the tires call for 30 and 32. Then a few weeks later the tire they "fixed" is back down to 20 psi.If your building says tires, you should be better at tires. Probably won't try here again.

  Jacob Brown
6 years ago
Purchased one new tire from Big O in Independence (4011 Bolger) out of sheer desperation on Monday, March 26, 2018. Customer service was OK at best. Talked to Michael on the phone who was great and ordered a tire to be installed that afternoon. The guy working the counter (not Michael) when I arrived wasn't too attentive nor enthusiastic about helping myself or the other gentleman in the lobby. But that's not why I'm writing this...After the new tire was installed, I noticed a slight vibration when I was at highway speeds. I had hit a pothole the day before, hence why I had to get a new tire so I figured maybe something else was wrong. So I had my car looked over today at my normal go-to shop and the technician looking over the car found something interesting... The previous wheel weights hadn't been removed. No joke, whoever installed the tire just slapped 3 ounces worth of new weights on. Pure laziness. Couldn't take the 10 extra seconds to do the job right. It's a shame auto techs get such bad reputations due to the actions of a few bad ones like whoever installed my tire. By the way, he re-balanced it correctly and the car rides perfectly now. Guess where I'm never taking my car again?

  Jolene Hoy
4 years ago
My husband and I were looking for new tires for my vehicle. We looked online to see what options they offered. My husband went up after work to ask questions. He got to the front doors and they were locked there were people inside walking around. No one acknowledged him, I understand that they were closed.But they could have acknowledged him and said I'm sorry we're closed. So we called back the next day to ask questions about the tires.The gentleman on the phone said all you have to do is look online. He did not offer his prices for to tell us, what they had in stock. Their customer service was awful the experience was awful. I would not recommend them due to their customer service.

  Tiffany RRRLL
a year ago
Went in for new tires and NO sensors were in my dash, no notifications anything was wrong with my tire sensors. Then they show me a broken sensors they found floating in the tire I was forced to pay for this and I believe it to be a mistake they made breaking it when taking my tires off. I want this looked into. I don t believe this was just floating around I would have receive a notification of an issue on my dash. I have warranties on my car and keep up with my maintenance.

  L John (Lillynne)
a year ago
The staff are friendly but this place is very dirty. Bathrooms are so gross. If they had cleaning products I would have cleaned it up. Disgusting

  Alec Miller
2 years ago
I went there to get an alignment on 08/09/2021. I make an appointment for the following day. I come back at 1:30, 30 minutes ahead of my appointment, just to be told by Mike that they can't see me cause they are short on staff. He proceeds to give me a card and tells me to call the next day and see if they have more workers. I call the next morning, 08/11/2021, and Mike tells me again their computers are down and can't see anyone. They must not like doing alignments there. Take your car somewhere else. They will give give the run around and not help you.

  sarah johnson
4 years ago
I came in to purchase 4 tires, an alignment, an oil change and an inspection. I got a call a little bit after dropping my car off and was told that the inspection didn't pass, due to rear brakes are metal to metal and that the front left tie rod was bent.Quoted $1,200, I could not do the repairs at this time. I stated that I didn't want to do the tires just yet until the other stuff was fixed, I didn t want my new tires to wear funny. I was told that they were already putting the new tires on. I'm not able to fix the other issues this week but still need to drive my car. I'm hoping that they tires don't go bad after paying the cost of new tires. I should have been told about the issues before they started putting on the new tires. Then when I picked up my car and was driving home I noticed that the new oil sticker on the window was not there. I looked at my receipt and they didn't even change the oil. Now it's another trip and to get my car looked and worked on. I was wanting a one stop and done but this is not the case.

  Don E. Long
5 years ago
This was my first experience with Big O tires and I will be a returning customer. My sales representative was Michael, the store manager. He was respectful at all times and was honest about me only needing front tires instead of all four. When considering upgrading my tire choice there was no hard sell but only an experienced opinion.While my car was in the shop for tires, alignment, and an oil change the mechanic found that I needed front brakes and a new ball joint. When Michael called to explain these findings, he was straight forward with me about an alignment not doing any good unless the ball joint was replaced. When I picked up my car, the Service Manager Josh went through the work done on my vehicle and provided a clear explanation in layman's terms.Even though I spent more than planned due to the additional work, Big O Tires saved me time and frustration in the long term and gave me a much more comfortable and safe drive. I hope Big O Tires remains in Independence. Michael and his staff are doing a great job!

  Duane Steiner
4 years ago
I came in Sunday at 0930 without an appointment (the store opened at 0900) for an oil change and tire rotation. I was told there were two cars ahead of me, ETA one hour. I waited in the waiting room since I'm on crutches with a broken foot.90 minutes later I ask at the counter, to find out there's still ONE car in front of me. What?! An hour later I'm on my way I wonder if those with an appointment were given priority? Other customers said there was only one technician?

  Demetrius MEECHIE Wilson
2 years ago
Their policy over oil, I just bought a vehicle and asked them to change the oil because I just purchased this vehicle. I knew it was low but they said it wasn't enough for them to change my oil and sent me on my way to possibly breakdown looking for another place foe oil. The other place let me know I needed my oil pan gasket changed and did my oil. I let them know how I was sent on my way from the other place and checked my car and told me everything that was wrong. My opinion on this place after i told them it was low i won't ever go back to thia establishment. Thanks for nothing

  Lili Aleman
4 years ago
Asked them to check ALL tires especially the left rear and right passenger and they found two nails in the left rear and said that everything else was all good. Came home, went to bed, woke up this morning my right side passenger was completely flat. Called to speak with a manager and he said I personally went to go check your car but how do you know what car I had? I didn t give you a name or number. Manager was very rude over the phone definitely would not take your car there they lie and do not take the time to check it again after asking to do so.

  B Ruce
4 years ago
Buy 2 get 2 free with the purchase of a 140.00 alignment good for a year which includes 2 additional alignments(1 every 6 month) so your paying 500.00 for tires that's the deal. So it basically boils down to buy 4 tires and we'll throw in a free alignment in 6 months. The shop was super busy 3 hour wait minimum I've been up here 4 hours and still waiting. The guy before me was up here 4 hours. My experience wasn't bad just dont know why it takes sooooo long.

  Quentin Mr. wonderful Lucas
4 years ago
Went to big o tires use to live going there they got me in and out that's why they get3 stars instead of 2, but they are becoming your typical shop now always trying to up sale you on everything quote you one price and end up paying way more. An extra quart of oil shouldn't cost $11 then a bunch of random charges that takes a $55 oil change to $85. Good year in coming back

  Georgia Moss
4 years ago
I m not sure why I even bother coming here but every time I do, the entire staff has turned over and been replaced, and the guys always try tell me something completely ridiculous. I m not a typical female when it comes to cars, but some things such as alignments and tire balances I cannot do on my own. I went in there this afternoon for those two services and they wasted no time trying to tell me the tires on my truck were the wrong ones and tried to sell me new ones. This is not the case and it s alarming to me that I know they would try the same thing on someone who may have just said okay and went ahead and let them lie and get a sale.The only good thing about this shop is they at least work quickly if you don t mind paying for things you don t need.

  Jean Dunham
2 years ago
I m posting this for a friend because she doesn t know how. She took her vehicle to big o tires for an oil change and they told her she needed additional work done. This work consisted of a lot of front end repairs and new tires at the tune of almost $1500.00. I suggested she take her car to another shop and get a second opinion. The mechanic said there was very little play in the front end and it was nothing to worry about right now. With that being said I say watch who you do business with. I only gave them one star because you can t post without at least giving one star.

  Jamie Finch
3 years ago
Great store. So much better then the lees summit location. Got new tires today along with an oil change and brake fluid done. My car drives like it is brand new again. Feeling like a happy mom knowing I can drive my baby girl safely to see my family in Indiana now. Thank you guys!!

  Ezra Ethetton
3 years ago
Amazing experience.I went in after Costco tried to scam me, and they charged me 1/10th of the price to fix up my car.They also noticed a problem with my brake pads, and instead of just telling me they were bad, they showed me my brakes and why they needed to be replaced. I never felt like I was being scammed and I will be using them in the future.

  Stephanie Stonebraker
3 years ago
This place is under new management and has definitely won my business. The manager, Mitch, is very knowledge and works to help the customer in a time of need! Mitch is kind, smart and goes above and beyond to explain what you need, why you need it, and how long you have until it s a must for your car!I was in a pinch because my budget was short and Walmart has closed their Auto dept, which lead me here. I am glad it did! Thanks Mitch! Keep up the great work!

  Bridget Smith
2 years ago
We drove over 9 hours to come out for the playoff game. The morning of the game we woke up to flat tire. They were able to get us in right away. They were very respectful and knowledgeable. We were in an out in no time. Took a lot of stress off of us.