Car Craft Auto Body Hazelwood

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Canice Lockhart
4 weeks ago
I needed work on my vehicle. And they were so friendly when I walked in the door they had me in and out quickly. They kept me updated on the progress of my car and I have never been treated so well at repair shop. I will always go there and recommend it to everyone.

  Cristen Dumas
a month ago
Thus far this place is poor. They started out sending me text updates, but now I have to call them to get updates on my vehicle. Everytime I call they tell me end of next week. How is it still the end of next week for 2 weeks straight. I still don't have an update nor a car. I will never use this place again. I'm paying out of pocket for a rental and as soon as I ask for assistance due to their delay, radio silence.

  Montrez Hadley
2 months ago
Car Craft hit a Grand Slam on the work they did on my 2018 Chrysler 300 ...this shop went the extra mile and the work was so beautiful it felt like i had a new car and made me fall in love with my vehicle all over again.. if you know someone that needs body work done on their vehicle I highly recommend this shop

  Lynette Hollamon
3 months ago
Great work! I am completely satisfied with the work this shop did on my 2021 Equinox. I was in a crash that totally messed up the left front of my truck, and now it's back looking and driving as well as the day I purchased it.

  James Curtis
3 months ago
Customer service was great. All repairs were taken care of. I would recommend Car Craft Auto Body to anyone who needed car repairs.

  Kiran Boone
a year ago
My car was in the shop here for four months (after being stolen and recovered) and I had an awful experience. Parts shortages are totally understandable but staff repeatedly lied to me and my insurance agent throughout the process, were rude and dismissive, ordered parts for a different car, lost paperwork, never returned my calls as promised, and were very slow to complete basic steps in the repair. After three and a half months they tried to return my car to me when the whole car was making a loud noise and shaking, and after further repairs I still had to take it to another shop (who diagnosed and fixed the problem in two hours). My insurance agency was as exasperated as I was, which is saying something because I had to take the bus everywhere for four months. The shop did switch management about halfway through my repairs which didn t solve all the issues but I hope that they are able to implement some changes to customer service in the future.

  Kewonda Clark
7 months ago
My 26 year old son took his car there after an minor accident with his tire and bumper. They told him it would be ready in 2 weeks. When 2 weeks came it wasn't ready. They gave my son the run around for 2 months! I had to go up there an see what the problem was. They promised me it would be ready the NEXT MONDAY! WHEN MONDAY CAME, WASN'T READY! I called they talked crazy to me. Told me they needed another part. Ok, you didn't know that when you said it would be ready! My son was leaving for Australia. So after almost 3 months they said come get it. But now his driver's side window doesn't work! I beg you, please don't go there. They said they only had 1 mechanic. Just sad!Service: Body & Trim

  Dameka Miller
a year ago
I brought my car here on Monday, August 29 for some body work. My front bumper needed to be repaired. I was told by Mike Shirley that the part necessary for the repair would be ordered in advance so I wouldn t be without my car for more days than necessary. I was told the repair would be done within 3 days (by Wednesday, September 1). Thursday, September 2 arrived and no one had called me to update me on the repair. I decided to call and Rachel then informed me that they had ordered the wrong part! She said they had since ordered the correct part and that it would hopefully get there the next day (Friday). She told me that if the part arrived Friday morning they would fix it as soon as possible but if it got there in the afternoon I wouldn t get my car until Tuesday because they were closed on the weekend and Monday was a holiday (Labor Day). To say the least, my car was not done Friday but Tuesday, September 6 I received call saying it was finished. I arrived to see my grill was bent and not sitting flush inside the bumper and one of my headlights were loose as if it were to fall out at the slightest bump on the road. The manager came outside to inspect the car and saw the issues. He began to say it would be an additional fee to fix the headlight because that was something they missed on the initial estimate. I told him my headlight was NOT like that when I initially dropped my car off and he said Oh okay I see. Well we can fix that for you. HOW DARE YOU TRY TO CHARGE ME FOR DAMAGE YOU GUYS CAUSED?! Had I not thoroughly inspected my car I would ve drove off their lot with a vehicle that was half fixed with additional damage. Anyways, the manager said he would order the headlamp and refit the grill and that it would be done by Thursday, September 8. Thursday arrived and I received call from them stating that the headlamp had been ordered but the vendor they utilize had a mix up on their end and the wrong headlamp was obtained! Nick told me that he ordered the headlamp from another vendor and anticipated it arriving the next day, Friday the 9th and that the repair would be completed by the afternoon.The customer service at this location is terrible! I almost lost my job because my car was in their possession for 12 days instead of the scheduled 3. The employees are very incompetent. They half do their job and expect you to pay your hard earned money. I would not recommend anyone take their vehicle here because it s no telling when you ll get it back. You d do a better job watching YouTube videos and repairing your car yourself.

  derion alexander
6 months ago
Poor customer service vehicle is still riding bad after it got fixed had an insurance claim and payed the invoice that was given six months later I get an email saying I owe more money. This is a fraudulent company.Services: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim

  Zoraya Blackmon
a year ago
They were fantastic! Not only did they repair the window but they did the tint, cleaned the inside and outside of my car! Mind you I have four kids who love cheerios and other messy foods. They were great and extremely informative. Went above and beyond!

  A Barrow
10 months ago
Courtney kept me updated on the progress and was extremely helpful. Mitch was very meticulous and went the extra mile. Overall, they were professional, courteous, and organized. Also very satisfied with the workmanship. A+ service!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Craig Skinner
a year ago
I have taken vehicles to the Car Craft shop in Bridgeton and have had a good experience. This time I took our vehicle to the Car Craft shop in Hazelwood because it was closer and discovered that they do not call with status updates. I had to call for the status on a couple of occasions after the promised completion date had passed. When I paid and picked up the vehicle on 8/1, their pinstriper didn't have the correct colors and was supposed to return with the correct colors and we were supposed to get a call to bring the vehicle back. At the end of the first week, my wife drove up there and was told that they would call her. 3 weeks later still no calls (as of 8/17). They only care if insurance work is being done and you are at the bottom of the food chain if you are paying for the repair yourself. In my case, a little over $2500. Once they have your money, they lack follow up and customer service skills. If you are paying for a repair yourself, I would recommend taking it to a mom and pop shop and not a chain like Car Craft. The privately owned shops care about the customer and the bigger chains only care about getting insurance money from referrals.Services: Painting, Body & Trim

  paul klug
2 years ago
I see a couple people have left bad reviews for not getting their car back when promised, me too but I guess some people don t understand that the world is suffering from supply chain issues. Car Craft ordered my parts and were hoping they would come in soon but I wanted my car back so they took the extra time to go ahead and put it back together knowing that it d be extra work for them to have to take it back apart to complete the repair. All of the repairs they made were perfect and I have no doubt that when the parts arrive and the repair is complete, my car will look showroom new again! Would definitely use Car Craft again. AAA+++Service: Body & Trim

  Jon Wright
a year ago
I chose this location after geico strong armed me to use this location as it was one of their repair facilities. The people that work for this company are full of misinformation and of this information and/or lies regarding when your parts come in and when the vehicle will be ready for pick up. I got multiple different dates via the automated information on when my truck would be ready for pick up and whenever I spoke to a representative on the phone they made up a different story each time on the status of my truck and the status of the parts and the pick up date kept changing. If you have an option to choose another company please do stay away from this oneService: Body & Trim

  Michelle Harry
2 years ago
Amazing body work on my 2016 Volkswagen Touareg!!!!! If I ever need body repair again, I'm calling them first. The staff and mechanic are nice, professional and serious about customer satisfaction and its obvious! Highly recommended and I don't throw out 5 stars every day. Nothing less than 5 stars for Car Craft Auto Body!

  Desamonia Anderson
4 months ago
Great fast service! Repair looked amazing like it never was in and accident.

  Christin Peth
a year ago
Friendly team, Courtney kept me updated throughout the process. The team even finished my car ahead of schedule. Great work, car looks as good as newServices: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim

  Nelson Norris
2 years ago
Best customer service I've encountered since my return to the area.Manager was very sensitive to my needs. It was like he could feel my pain in the situation.He made me feel like they wanted my business and they would do a good the best they could to ensure that I made the right choice selecting them.I am sure glad I didServices: Painting, Body & Trim

  Lowanda Johnson
2 years ago
Car Craft Autobody Hazelwood is fantastic. Mike was professional and guided me through the repair process making it the best service I have had in years! I was hit from behind and a nervous wreck about my car. When Car Craft finished the repairs my car looked like it was brand new. Don t waste time going to any other shop, you will be 150% satisfied with the service, quality, professionalism and timeliness you will receive at Car Craft Autobody Hazelwood!!!Service: Body & Trim

  Hariel Christian
a year ago
Not only was my job incomplete but I had to go back to pay for an additional part to a job that was left incomplete and in that alone having to make two trips to a business that did not Rectify it immediately for me just has me feeling personally as though I didn't receive the proper service deemed to me.

  Crystal Henderson
a year ago
They did a wonderful job on the repair and gave my car back fully cleaned inside and outside.

  Rhonda Williams
2 years ago
I took my SUV for an estimate, while I didn't get the work done there ( not because of the shop), I will patronage them in future, I live the customer service..Melissa and others were super nice...that means alot as a consumer

  Katie Willi
a year ago
Had to get new catalytic converter. Service was great, they were on top of everything and very friendly!

  PrincessPerolita Broyles
9 months ago
What a great service. Staff was great. Car looks nice. Thank you.Service: Body & TrimService: Body & Trim

  Jasmine Jefferson
2 years ago
Never go to this place they're veryunprofessional with attitudes and been lying for a week everytime i call it's a different story and my car will be ready this day then that day it's ridiculous how they lie i will Never Ever go to them again

  Mark Dailey
11 months ago
Did a great job fixing my brother's car that was stolen and damaged.

  moby barakat
11 months ago
This place is trash and the are the most racist people you can ever deal with. I don t know why people go here.Service: Body & TrimService: Body & Trim

  Roselyn Coleman
9 months ago
Car Craft Auto Body made my car look brand new again!Service: Body & TrimService: Body & Trim

  Donald Pinkert
a year ago
Perfect. Couldn t have ask for any better service are quality. Thanks again.Service: Body & TrimService: Body & Trim

  Perry Simmons
2 years ago
Very professional and willingness to work for your trust.