Plaza Tire Service
4.7 (1190)
100 W 4th St, Fulton, MO 65251
(573) 642-4188
plazatireservice.com
Claimed
Service options
- Curbside pickup
Introduction
Plaza Tire Service offers a wide range of services including tire sales, oil changes, and various car maintenance options. Their accessibility and amenities cater to customer needs, making it a convenient choice for auto repairs. With a focus on customer service and a welcoming environment, Plaza Tire Service aims to provide reliable and efficient service to all.
Services offered: Tire shop, Auto air conditioning service, Auto radiator repair service, Auto repair shop, Auto tune-up service, Brake shop, Car inspection station, Mechanic, Oil change service, Transmission shop.
Plaza Tire Service Reviews Summary
Pros
- Consistent positive feedback on friendly and respectful customer service
- Knowledgeable and helpful staff, especially highlighted individuals like Daniel Sanders and Tim
- Efficient service with quick turnaround times and fair pricing
- Convenience in scheduling appointments and accommodating urgent needs
- Trustworthiness and honesty in recommendations and repairs
Cons
- Long wait times on the phone for scheduling appointments
- Instances of rudeness and miscommunication with staff
- Issues with billing discrepancies and additional charges not communicated clearly
- Occasional lapses in attention to detail, such as tracking mud into vehicles
Suggestion
Improving communication with customers regarding pricing and services to avoid misunderstandings. Addressing staffing levels to reduce wait times and improve efficiency.
Positive Words
friendly, respectful, thorough, kind, efficient, knowledgeable, reliable, trustworthy, honest, accommodating
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Bev Martin
4 weeks ago
Always friendly and respectful! I never have to worry about their service! We have been using them for years to buy tires, to have oil checks, and various other car related issues. Highly recommend them especially to older people Always friendly and respectful! I never have to worry about their service! We have been using them for years to buy tires, to have oil checks, and various other car related issues. Highly recommend them especially to older people. Like myself.
Maryanne Korte
2 months ago
I ve come here for service twice now and both times Daniel Sanders was the cashier who helped me out and he s why I ll keep coming back! He s very thorough at what he does and very kind. I watched him go out of his way today to help another customer with an issue caused by a third party plaza tire contracts with to make sure the issue was investigated and resolved so that it didn t happen to anyone else. He s a rare type of person someone who truly cares about helping people and takes pride in his work. Thank you!
Andy Bate
a month ago
While trying to schedule my visit, I was put on hold for 18 minutes. The man working the counter is rude. They told me the would take $50 off the labor to replace 2 sensors since I was getting 2 new tires anyway, but did not give the discount. Then when I received my receipt, I was charged $35 for tire warranty. Really? They tracked mud in to my car and didn t even try to clean it up. That should have been a given. I will never go back.
Kit Kat
2 months ago
I bought my tires at Plaza Tire in Columbia, but was in Fulton when I ran over a nail. Fortunately, I was just down the road from Plaza tire. Even though it was very late in the afternoon and they were very busy, they got me taken care of very quickly. The store manager, Tim, is a great guy. Great customer service!
Carolyn Risch-Darron
a month ago
I had a good experience today. The front room was clean and comfortable. Both men I met with were friendly and knowledgeable. Came out better than I expected.
Bev Adams
a month ago
They were very busy and not enough help but got right to my car for the oil change. When they were done they left it running so it would be warm for me. Very friendly and courteous.
Ivan Hildreth
2 months ago
They were able to help solve the issue I had on the same day without an appointment. They explained the problem and repaired it. Fair pricing and free vehicle inspection. Good honest work.
Terri Whatley
2 months ago
Bought my tires here and I they sent me a coupon for an oil change so stopped in for a tire rotation and an oil change took less than an hour. Would have given 5 Star except I made an appointment and when I got there I left my car and walked to the store for coffee and when I got back my car was still in the lot and they put 2 other people ahead of me. And that wouldn't have bothered me if I hadn't had to go to work, that was the reason I made a appointment.
Ronald Gilliam
3 months ago
Personnel are friendly and knowledgeable. I am from out of town and get my vehicle serviced here because you can trust them. I highly recommend giving these gentlemen a try if you re looking for tires or minor maintenance. Thank you, Tim, doing business with you and your staff has always been a pleasure!
Krista Lavenburg
a month ago
I was driving from KC to STL when my low pressure light came on. I pulled off at the next town and saw that I had a piece of metal in one of my tires. I called Plaza per a recommendation from one of the gas station employees. They were able to get my car in and patched up quickly while I explored the downtown area.
Isabelle Kaszas
5 months ago
They were very efficient at changing both tires I had that went flat and were irreparable. I feel safe on the road now and they were very communicative in letting me know what was going on and did a free alignment check, which I'll most likely go back to them for later. Great service :)
Warren Henderson
3 months ago
I waited until it was snowing to call PlazaTire to put on my snow tires. I had a set, already mounted and balanced by Plaza Tire previously , they had me leave the car so they could work it in to an already busy schedule. A hour later it was done! These guys are the best!
x y
2 weeks ago
I had set an online appointment for a safety inspection days ahead, and was told my appointment was set. I go there when they opened, the guy whom I can only assume was their manager didn't even acknowledge me and so I told him I was there for a safety inspection, he said "our safety inspector isn't here today", this when I set this appointment days ahead! What kind of a business is this anyway that they can't or won't keep a appointment that was scheduled, you show up and the person to do it isn't there. I think he lied but that's ok, I won't do business there ever again and I hope they go out of business, it would serve them right.
Valerie Schofield
5 months ago
Blew a tire and they took care of me. Upfront and honest about alignment needing to be done at the dealership in order to be done correctly. I let them know I had an appointment at drop off and they checked with me to make sure I was okay on time and wouldn t be late while they finished up the last few things on my car. They were really great.
Sarah Maxwell
a month ago
Walked in on a Friday and they got me in for an inspection and 4 new tires in and out in less than a hour! Absolutely amazing Thank you Danny and Jayden for such great care
Jeanna
6 months ago
Everything was perfect from start to Finish. I dropped my van off first thing in the morning because we had a blow out on our tire and was driving on a so it. They got me in in a timely fashion. Danny was amazing to work with. He called to let me know that I definitely needed 2 new tires and was honest with me that I didn t NEED the 2 other tires but there was a deal where if I bought 3, I could get the 4th one free. We decided to replace all 4 and the van drives so much better now. Thank you Danny and the rest of Plaza Tire for keeping my family safe with your services. You re a great team and we will always come to you for our tire needs.
Bob Covey
5 months ago
I've been using plaza tire Service for several years. And went in on 10/27-2023 to have four new shoes put on my ram and an oil change. I won't say how much it was but it was the first time I had to argue with somebody just pay them. They give great service and I really appreciate them
Joyec Verdugo
3 months ago
They took us in to fix a low tire even though it was half hour from closing. And I'm sure they had other vehicles already there. Thank you so much. The tech was very friendly.
Debbie Lucia
4 weeks ago
Needed tire repair and even though I didn't have an appointment and they were super busy, they got me in and did a great job.
Brad Vaughn
6 months ago
The guys did a great job . I m happy with the tires they recommended and happy with how fast it got done. Drove the truck in with the steering wheel clocked to the right just a bit and drove the truck home with the steering wheel clocked perfect.I never mentioned anything about that to them but they fixed for me. Thank you
Amy Martin
5 months ago
Fulton store has always treated me right. Danny and Phil before him always quote various prices on tires and do not push the most expensive. I always call and make appointments, and they get my truck done right away.
Cassandra Hoskins
a month ago
Absolutely amazing service. Even with being short handed they still got me in and out and back on the road!
Cole Branson
a month ago
I bought new tires had them mounted balanced and the front end alignment with great results. Great service, good communication and in a timely manner.
Kate Nowlin
5 months ago
I feel like they were a little perturbed when I reminded them my tires needed rotated also cause they forgot. But it got done and when I picked up my car they were friendly and it was all good. This is the only place I will go
Mollye Doering
4 months ago
Awesome customer service!! Friendly staff, great prices, and trustworthy people. 10/10 would recommend.
Paul Whitsett
2 weeks ago
Plaza tire did a great job fixing my brakes. And done in a timely manner. Thanks guys!
Debbie
6 months ago
I live in Illinois and was in Fulton to pick up my grand daughter from college when I got a hole in my tire. I was very pleased with the service I received, the work was done in the time frame I was told. I would definitely recommend Plaza Tire Service to others.
greg burnley
4 months ago
Got new tires, when finished I drove home and was missing a hubcap. Tim Early approved the purchase of a replacement. Well done!
Cheryl Arney
3 months ago
Great service, called last minute and they took great care of my car!Happy!!!
Lisa Lee
a month ago
Great customer service. Fast service.. In and out in about an hours time.