Hertz Car Sales St. Louis

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathryn Dirnberger
4 months ago
My husband and I purchased a Chevy Traverse from this location yesterday. Robert and Jon were very nice to work with and made the purchase easy. They worked hard to make sure we had everything week needed during the process. Thank you Robert and Jon for your hard work to help us make sure our vehicle was perfect for our family.

  Barton Werness
a month ago
Worked with Charlie and Jon to purchase a car, a Buick Encore. I flew in from out of state, as they had an exceptional deal on offer that was far better than anything in my local area. Communication back and forth before I came in was easy and straightforward. When I arrived , They picked me up in the car, the paperwork part was as painless as possible and hertz was able, through their financing portal, to find me an even better rate than my pre-approval from my credit union and saved me some money there. Would highly recommend.

  Sydney Zavoral
a month ago
Bought a 2021 CX-5 Mazda about a month ago. Robert, Charles, and Jon all were amazing. I kept asked Robert a bunch of questions and he explained everything to me and never seemed annoyed with all the question I had. I did have a small problem with my mudflap the same night I bought it and talked to Robert about it and he told me to come by the next day and they fixed it for me with no problem. Hopefully will not need another car for a long time, but if or when I need a new car would come back!

  Richard Santiago
2 months ago
Bought a BMW from this location around a year or so ago. It was my first car buying experience ever so I was unfamiliar and nervous. Jill Schellhase who handles finances and appplications, me that I absolutely NEEDED to get extended car warranty on this BMW since it s exotic and would be very expensive to fix if anything broke (she gets commission on these). I agree it would but what they failed to mention was the car was already under factory warranty still. I agreed to the Extended Car Warranty. Now when I try to cancel they will not allow me to. I have called around 20+ times and they always send me to voicemail after speaking with someone for 5 seconds. I wish I had purchased the car from a completely different company due to the issues I ve been having trying to get in touch with anyone to cancel this insurance. STAY AWAY FROM HERE! You re better buying from a dealership!Edit: After making this review the manager reached out to me to get my extended warranty canceled. I sent my information in and will update my review when it gets terminated.Edit: Robert the new manager has been amazing and helped me expedite this process as fast as possible! Luckily due to him I was able to get a refund for the time left on my warranty. I will definitely be shopping here again in the future if I have any car needs due to how Robert handled this all.

  Sam Freeman
3 months ago
Charlie and the crew made it a breeze to buy a car, even from 230 miles away. They helped set up the delivery for me, took care of processing the title paperwork, and even overnighted me the sale paperwork. They helped me get my dream car and I ll always appreciate their way of business. It was a pleasure.

  V N
10 months ago
I went in the other day to test drive Infiniti QX80. After wasting my time asking me for contact information the alleged salesperson finally brings around the SUV. The car is filthy. I don't know if they parked it underneath a tree, the inside was just a nasty. These people are not sales people they just cashiers. No interest is selling anything. That's ok I went to another dealership and bought my QX80, I've attached the pictures to my review.

  Zoe Brenizer
4 months ago
Amazing service and experience!! Ask for Charlie he was super knowledgeable, honest and attentive, and Rob was great with getting financing set up. Wonderful experience overall 1000% would recommend!

  Clyde Reid
6 months ago
Pretty much concur with theprevious negative ratings. Used the ol bait and switch tactic on me. Set the appointment but suddenly the vehicle was sold within 24 hours? Don't you think they should they have called me? Find better alternative.

  Mickey Knight
4 months ago
I was looking at a specific car from out of state. I appreciate Jon and Robert working with me up front to ease my concerns about the travel distance and making the purchase process very smooth.

  Ellen Wentz
8 months ago
We bought a car from the Florissant, MO Hertz. We paid cash, but I was applying for the title we were told it still had the previous owners lien hold on it. I have now made three trips to the license bureau to fix this. First, Hertz sent us something that showed we paid cash for it, but it turns out that didn't work because the new title arrived in the mail with a lien still on it. I then called JP Morgan and after 15 minutes on the phone I was disconnected. Next I tried Hertz where I was put on hold twice and then forgotten. Next I spent another 15 minutes on the phone with JP Morgan and now they've said they will mail us a lien release. IF we receive this in the mail and then I get to go back to the license bureau for a 4th time, stand in line and then PAY for another title.

  Jim jones
11 months ago
I had an amazing experience with Lou and Keith, they provided a better experience than I ve ever had at any dealership and went above and beyond. I ll definitely recommend this place to anyone who s looking for a car!

  Latisha Forbes
a year ago
I purchased a 2019 Ford Taurus from this location on 4/29/22 and the whole process was horrible. The sales guy (Lou Blue - who was only on the job for two weeks) started off by bad talking everyone that worked there. Nothing but horrible words about the salespeople who were not there, Finance Manage (Josh) not having a clue about what he was doing. No one could process my application because Jill Schellhase was the only one familiar with the system and she had left early that day.The following day neither the sales guy or the finance manager could provide me with any information regarding the terms/interest rates/payment amount - they just said you are approved. I had to wait until the following day for Jill to arrive.I called the following day to speak with Jill but she was too busy to provide me with any information. So I had to leave work early just to go there to find out what was going on.I noticed air coming into the window as I was driving the car home and I called to notify Hertz. It's now two weeks later and I'm still without a car because Hertz refuses to pay the repair shop they told me to take the car to get the window fixed. Also, a couple days after buying the car I had to get it towed to the dealership because of drivability issues.I have had this car for less than two weeks and have driven it for maybe 4 days. I must a deposit of $8800 down and I'm without a car.Unprofessional, Rude, Unknowledgeable, Doesn't care anything about the customer once they receive that check.

  Patricia Jones
2 years ago
Absolutely the very best place to purchase a vehicle. The staff is courteous and truly listen to your needs, not to mention they have the lowest priced cars within 100 miles of St.Louis! No joke, I researched! I was so grateful for their low pressure honest approach as I am a single woman which at times can be intimidating. I am a life long customer!

  Johnny Vee
3 years ago
From the initial phone inquiry to stepping onto the the lot, the process was super easy and stress free. Tom is an amazing salesperson and he s very knowledgeable about all cars on the lot. He took time with me with zero pressure, helping me to find the best vehicle for my family s needs. We decided on the 2019 Jeep Compass Trailhawk Edition and we love it!The paperwork during the purchasing process was easy to understand and well explained. 1st time I can say that I was able to find and buy a car in under 1hour. Hertz truly has the most fair, no-haggle pricing available. Thank you Tom for all your help! We will be sure to refer all our friends and family.

  joel bacorn
4 years ago
Lots of issues with the process at this location. I feel like I got a good car for the money, but that was luck. Tires were NOT the 40% minimum tread I was promised, in fact, they were 2/32! We had to ask for a spare tire jack. Salesman was distracted and less than helpful. Finance guy was good, but their rate was not. Went with my own CU.I also was not greeted, and felt like I was in their way after driving 4 hours to purchase the car. Most of the messages I left were unreturned, and when I called the Manager's call number I was given, at one point I got a "whoever is calling me, stop calling! I am at the hospital" text. ClassyWe would use Hertz Auto Sales again, but would choose a different location. Sketchy.

  Hanna Benkert
5 years ago
I bought my car November 2nd of last year. Purchasing it was easy, it was exactly the car I wanted, and the guys at Hertz made the process as pleasant and painless as possible. Since purchasing the car, I ve had the serpentine belt and one of the tires replaced at no cost to me over the course of more than two months, because Tom has gone above and beyond to make sure that not only was I happy with the car the day I bought it, but that I continue to be happy with my decision. I can t recommend this place highly enough if you not only want to purchase a great car, but also want to know that you are valued and will be taken care of if anything goes wrong.

  Grace Hopkins
6 years ago
My parents and I went to Hertz after car shopping for hours. I was extremely surprised at the amount of cars they had in my budget and with the lowest mileage I had seen anywhere. Willie helped us immediately and didn't pressure me into buying anything. He listened to exactly what I wanted and didn't try to sell me anything differently or out of my budget. I liked the no-haggle pricing, especially because the cars were already within KBB pricing. The entire staff was friendly and accommodating. They made my first car buying experience painless and fun! We would definitely go there again in the future! The one negative thing about it all was that I only got one key for my car, but Willie offered a solution that wouldn't break the bank as much as going to a big car dealership.

  Blake Hoover
a year ago
We purchased a car from Lou Blue and all I can say is his service and professionalism was spectacular! I highly recommend anyone looking for a vehicle go to Hertz St. Louis!

  Austin Friberg
6 years ago
I really like their no haggle pricing. Some good deals can be had on 1 or 2 year old vehicles but you still need to do your own due diligence as with any used car dealer. I was shocked that they were able to finance me with a better rate then my credit union offered me.

  CT Hines
4 years ago
I'm thrilled with the Rent to Buy experience. Dave took great care of me and helped me find exactly the right car for me. I had no idea they're a wholesale so not only are the prices hard to beat but the financing rates, too! The experience has been easy and I'm recommending everyone I know to shop with this location. I'm so thankful!

  Tati williams
4 years ago
Great Prices. Great Selection. Car salesman are trained to lie regardless. Got my car in March told me he it had pass the inspection with 5 point star. Top of line supposedly. I get to Nissan dealer for a check on my brakes(they were squeaking) they give me at least four things that are wrong on my car, such as: Brakes, Rotors, TRANSMISSION FLUID, AND something else . Too much money for a supposedly high inspection car. Smh. I feel played .

  Jesse Kieffer
4 years ago
I bought a Toyota Yaris from Hertz in February. Chris was my sales rep and he was great. I almost didn't get the car because Hertz wasn't willing to make requested repairs before purchase at first but after contacting them further and complaining, they agreed to accommodate. Everything was somewhat good after that, decent deal on a newer car.Since purchasing the vehicle in February with 45k miles and it now has 58k, the rear wheels are making noise. Seems like the wheel bearings need to be replaced which seems kinda soon for an almost 3 year old car. Not sure if this has to do with Toyota quality control or Hertz quality but it's concerning.To be honest, I probably wouldn't buy another car from Hertz, mostly due to the bad luck I've had with this car (2 days after buying it a drunk guy backed into it, a rock chipped the windshield, rear window shattered by debris or a bb) which all had nothing to do with Hertz and I don't think they will have a car I'd want in the future.I would however tell others to go here if they see a car they like in the inventory. Overall they are a decent business and pretty honest. I have no major issues with Hertz.

  James Smith
2 years ago
Absolutely amazing service. Extremely helpful and did everything they could to help get me in my Rav4. Highly recommended

  Kelsee Klein
5 years ago
I had a great experience dealing with the car salesmen initially. They were all extremely nice and attentive, however, once I made my trade I heard from no one regarding issues. They mailed my loan information to the wrong bank (that's ok accidents happen) but no one called me to let me know what the hold up was. I called on several occasions and no one would contact me back. Needless to say I inquired a late fee at the dmv for licensing. They also gave me expired emissions and safety tests so I had to purchase on my own and again go back to the dmv. I was told I would be reimbursed for what was appropriate. This was in September. I have now talked with more than 6 people including corporate who also said they would call back. It is frustrating that all of these issues could have been resolved with simple communication. I have given them 4 months to make things right before finally writing a review. Again.. everyone was extremely nice, however, absolutely no follow through. Unfortunately, next time I will be taking my business elsewhere as well as letting others know the issues and concerns I have had.

  Adri
5 years ago
I was excited about a getting a new car. The car I purchased (January 2019) needed brakes and I was told they fixed them. I was told the grinding is due to car sitting and the rust have to been driven off. This is going on month 3 and the grinding is still going on. Oh and not to mention my key fob has not worked since I purchased my car in January and I'm still waiting for them to give me a key that works. I am driving a car that I can't not lock my damn doors. Very dissatisfied with how they are treating this situation.

  Moni Scott
4 years ago
Would not recommend associates lack integrity.Went to the N. Lindbergh location last Wednesday to look at vehicle and was very disappointed by how I was treated. The sales associate was friendly enough but when it was time to talk financing he & the finance rep tried to take advantage of me. I came in the door telling him that I was already approved by Cap.one but they tried to pressure me into using their bank by lying and saying their bank offered me a lower APR. They were also trying to get me to purchase extra coverage products & extend my loan from 60mths to 72mths taking a $13k loan to over $20k. I guess they weren t expecting me to pull out a calculator & do the math for myself.... I repeatedly asked to see the numbers in writing & their excuse was that everything was on a computer in the back so they returned with some sticky notes & WOULDNT YOU KNOW...Their bank s APR was a half percent higher than my bank for both loan terms.Another thing I should mention is an inappropriate comment that the finance guy made when he was giving me his promo for the 360 dent & ding coverage... he said that if I ever got into a fight with my boyfriend & slashed him up in the car that the cuts in the seat would be fixed free of charge... RACIST MUCH??? He must have seen the look of shock on my face because then he said Well that one usually gets a laugh I guess because I m a single black woman I was supposed to relate to or maybe take humor in domestic violence... I am a school teacher with 2 degrees, but even if I worked at MacDonalds I still deserve to be treated with professionalism. I told them I still wanted to shop around & left feeling deeply disappointed because I really expected better from the Hertz brand.... Today I went to the other rental car company that starts with an E & their sales team was exceptional, they treated me with respect & had me sit down with the finance rep in his office & he ran the numbers IN PRINT for each loan option so I knew exactly what was going on & felt comfortable with my purchase. Integrity goes a long way, unfortunately the Hertz reps that I dealt with didn t have any.

  abt4206
5 years ago
Bought at car in March 2018 and bought the additional oil change car package for $825. We never received the oil change vouchers after 2 months and was told they were printed and in the mail. After several months of not receiving them we ask for our money back. Was told by Jill & Jeremy we will receive a check and still nothing 4 months later. Everytime we call we get more excuses from Jill that they only cut checks once a month and we have to wait 4 to 6 weeks and still waiting. We also paid cash for the car and the oil car package. Will never buy from Hertz ever again. They have stole $825.00 from us.

  Jessie Braun
4 years ago
So shady, 0 stars.My husband and I bought a car from this location and returned it 12 hours later because it was a pos, and they have a 7 day return policy. They gave us both our checks backs and said they didn t cash them, but they actually did. They signed an agreement saying they refunded us in full, but they an essence stole our money. They said they have to call corporate on Monday to get a check and aren t sure how long it will take.I will be the contacting a lawyer, filing a complaint with the FTC, Department of Revenue, and BBB. Their cars are lemons, Manager and sales people are crooks, run far far away from this place!!

  asin woo
5 years ago
These reviews saved me alot of trouble. I went to the lot today March 30th to test drive a vehicle and heard the breaks scraping and grinding and driver side heated seat needs repair. The key fob didn't lock the doors per the salesman. We discussed issues and I was told by the salesman they would repair them all on Monday Hertz takes their certification serious so the mechanic must of missed the heated seat issue but that it probably just rust coming off the breaks. So glad I came to checkout their reviews because we were prepared to purchase. Now I know not to trust them at all.

  Samy G
6 years ago
Very unpleasant experience. A sales person named Tom was a major jerk. When we pointed out that we noticed some damage on the front windshield and if it was because of an accident, he seemed to get agitated and pulled some reports and very rudely said "well it shows there was nothing, but i am sure you know better". We all know that accident reports will only show if its reported to the insurance and if you fix it yourself it will not be there. When we asked what is the best deal he can offer he left us without saying anything and came back with his manager who was just as rude if not more. As soon as we introduced ourselves he said thanks for coming but that's our best deal! He didn't ask us anything else or give us a chance to say anything. We were just baffled and left. The whole experience was terrible. If you want to get disrespected and treated like dirt this is the place to go. They might have also treated us like this because we are foreigners.