Dobbs Tire & Auto Centers Clocktower

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Warner
a month ago
The team at this location and Dobbs in general (because I've been to several) are top shelf. Specifically Nielson the Mgr. & Service Mgr. Andrew are very knowledgeable and treat me (the customer) with excellent courtesy, as as respect. They're upfront and honest about what my costs will be. And, I know I can trust them in not taking advantage of me. These types of employees are what keeps me coming back to Dobbs for all of my vehicle service needs.DAVID WARNER

  Edward Lee
3 days ago
The Management staff was great as well as the workers I set there waiting on my vehicle and noticed the mechanic come out and explain to customers the diagnosis of their vehicle to a T and juggle the prices to fit the customers pocket. When it was time for my diagnosis the manager came out and did not disappoint I walked out happy with a great price on tires. DOBBS will always get my business.

  Barbara Doyle
3 days ago
Thursday, 4/18/24 at 12:30pm I called spoke with Andrew the manager at Dobbs/Clocktower location stated his mechanic wouldn t be in until the next morning at 8am. Who knew how to fix my Kia Van s drivers seat that got stuck too far up to the steering wheel. Got my Van there. A True Story Just Before The Storm! Andrew called me back to my surprise and stated he would try to work on it himself and try to have it fixed before closing. 4:45pm Yay, He did It! Being handicap I truly needed my vehicle so I was able to get a ride back to DOBBS for my Van just as the storm began at 5:30pm.Thank You Andrew, so much for your dedication and commitment! You and your crew always provide professional, and exceptional customer service whenever I bring my vehicles to you for repairs! Also thank you very much Steve for helping and seeing me out the door safely to my van during the pouring rain and hail we were having yesterday! Awesome Teamwork!God Bless You All! Ms Barbara

  Jameela Holloway
3 weeks ago
They told me I needed two sensors for my tires all I need was air inflated!!! I had work done on my vehicle and it started shutting off while driving only to discover there was no radiator fluid!! Zilch!! When it was completely full prior to service..no leaks whatsoever!! Uhm it should have been noticed since they claim to check everything else....I told them before I noticed the empty fluid, they said bring it in it MAY BE ANOTHER PROBLEM!! YOU DRAINED ALL MY FLUID!!. NO THANKS I WONT BE BACK

  Kathi Nashville Washington
2 weeks ago
Very pleased with the service. But the staff are all friendly, professional and accommodating. They got my flat repaired in no time at all! I highly recommend this location.

  Tiffany Fane
2 weeks ago
I went in to the shop yesterday because I had a leak in the my back driver's side tire. I was told that the valve stem needed to be replaced. I paid for the replacement. Later on last night, my tire pressure light came on again. Same issue....a leak in the same tire. I will call today to see what can be done.The attendant was friendly.

  Larry Doss
6 days ago
I really enjoyed my experience at Dobb s yesterday the store manager was very friendly and helpful and they did a great job in a very timely way thanks so much!

  MrR4est
5 months ago
Great service with an emphasis on exceptional customer service! I have been a patron of Dobbs, at their Clocktower location, for many years, and I have never been disappointed in my interactions with their team. Their team work is awesome, their expertise are superb and they are, in my opinion, the best at what they do. Thanks guys!

  Shon Young
5 months ago
Made an appointment for new tires the tires I wanted wasn t in stock. I went we another set and also told them I needed tire sensors for at least 2 of my tires. Got there at 7 i was the second person signed in. He asked me what time i need my truck back i said by 12. I called at 12:15 truck still not ready. Go to pick it up and the dummies still didn t change the sensors then proceeded to say they can do it but i will need to leave my truck longer. The fact my truck been there over 6 hours for need tire installation is crazy then to not get all the service i asked for is baffling. Terrible service and I ll never go back

  Dorothy Winder
6 days ago
I had a great experience. They found a problem with my car and addressed it with me. They fix the problem now my car drives great.

  Julie Holliday
2 weeks ago
Went to Dobbs after I had a bad experience at Midas and Dobbs only reproduced the same experience actually worse because I'm pretty sure that they intentionally loosened my oil screw and so my oil drained out of my car so that was the day after being there so that's pretty exciting.... missed a bad inner tie rod still didn't alignment wore through new tires in 2 months not too hot of a place did replace my tires with different tires that were not really appropriate for the car the whole thing sucked

  Erica Miles
a month ago
Greeted as soon as I entered with a smile. Told me approximately how long and was done sooner. Was able to answer all my questions. Overall awesome service

  S Squad
3 weeks ago
Took my car in to get a belt changed. Dropped it off with no check engine light on but soon as I picked it up and turned it on inside the parking lot my check engine light was on. They told me come back tomorrow and when I did they told me it would be 162 to look and see what s wrong. Took it to autozone to get the codes checked n they couldn t find any

  Dietrick Williams
a month ago
The Dobbs teams did a good job in a timely fashion. I also received great customer service. I will come back for future services.

  Noa Rina
a month ago
They were really helpful , my brakes went out and they were able to take me in immediately. They also helped with fees and added coupons for safety concerns driving.

  Chaille Fisher
3 days ago
Wonderful service! Service was completed promptly. Manager was knowledgeable & courteous.

  Haleiwa Steve
5 days ago
Professional courteous 5 star service. Could not have asked for better or timely service. Thank you Steve and your team.

  Marrisha McFoulon
2 weeks ago
The service at Dobbs is always great! They got me in, assessed the tire and replaced it the same day.

  Craig A. Miller Jr.
2 weeks ago
The Service is always Good and They have excellent deals on Tires. I highly recommend Dobbs for all your Auto needs

  Robert Harvey
5 months ago
Hi wanted to let people know I did not get the best understanding of my visit at this location no mechanic but I do understand my vehicle some-what but I had problems with my car (bad outer tire rod end on left side of my car & bad inner tire rod on right side so I m able so to reduce my labor cost I replaced bad parts and other parts that I that would prevent me from having to deal with later when they observed all the new parts I installed I received a call telling me that they want be able to do a wheel alignment that my car was out of alignment that s what ask them to do to my car, I told them I would pick it up. 15 minutes later they called back and said I would need 3 new tires and I said I understand that and when I ask what 3 tires and alignment would I was given a price that would double the price of alignment. So I m understanding that if they are unable to inflate your bill they would rather not have you as a customer in any way. But that s just my opinion. But just to state a senior woman came in to have them look at her car because the passenger windows would operate they quickly went to her car and pushed the lock out button on drivers control and told her that it would not be charge elderly, Caucasian woman but I m a African-American male with understanding of how to repair a vehicle. Just to make it clear I went to another shop to get wheel alignment and they recommended that I would Need 2 tires before they could properly align my car so to some it up DODDS NEEDED ME TO SPEND $1076 and shop I will call them shop B cost was $476 my only complaint is that I m a working man to save my hard earned money I have to do work myself if I can t afford the mark-ups to make ends meet.

  matt prince
2 weeks ago
This place was great. clean, friendly, and my truck was ready in no time. The whole experience was pretty cool.

  Te'Lon Bowden
a month ago
They were very accommodating and got me in and out in no time. I always have a good experience when I come here

  Dreath Sakura
a week ago
Quick in and out oil change. Guys communication was great got me back on the road!!!!

  .mike .george
7 months ago
I recommend this place for anyone looking for amazing service. They not only were fast but affordable. Customer service was top notch. Travelers have no worry here as out of state customers they were a dream to come to for our blown out tire. 10/10.

  LuhBranBran
a month ago
After getting my ignition switch changed my lights started flickering even when Key is not in ignition, now my battery is dead and Andrew the technician says it has nothing to do with the repair when it didn t have this problem before the repair.

  Tom Hendricks
a week ago
Service was excellent. Staff was very nice and professional. Thanks

  Alan Robinson
2 months ago
I have done business with Dobbs for many years and they are definitely the best place in the city to purchase tires.

  Nakeya Parker
4 weeks ago
Slow.. made an appointment for 1 tire that is insured..took over an hr to get me in and out.and all they had to do was pull the nail out and plug it

  Regina Davis
3 weeks ago
My 2017 Ford Fusion Platinum would not go into reverse. Dobbs at Clocktower solved the problem. Friendly and fair service. Thank you Nielson for everything.

  charlita mcrae
7 months ago
I have had the pleasure of being a customer of this specific Dunn rd. Location. First of all, they started off right with me by answering their phones. As many of you know these days it is very hard task to get businesses to answer their phones so that you can get the information you need prior to your visit. Once I got there, I was warmly welcomed in by Mr. Steve. He set me up in the system and got everything ready to go. I left and went home, later I received a call and was told when I would be able to pick my vehicle up. When I came back, I got to deal with Mr. Martin. He also was very helpful and friendly. After I left a felt that overall, my vehicle was running much better but the alignment felt a little off. So..... I was told I could bring my vehicle back in and that's what I did. On my next visit I got to deal with both Mr. Martin and Mr.Nilsson who were both very professional and friendly. Although I did not get to speak with Mr. Nilsson on my first visit, I Did pay attention to how professional he sounded and handled everything with every customer that came in and spoke with him.They made sure everything was corrected on my vehicle and even looked into an additional problem I thought might be starting. They were able to calm my fears and assure me everything was okay. I was just completely satisfied with how they spoke with people and how they took care of my car promptly, And made sure that I was happy with their service and I was. I will definitely be using them for all my future repair needs.