Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lisa Kirk
a month ago
I can not say enough about this place !! I had almost given up on excellent customer service in today's world but these people are ABOVE THE MARK. From start to finish they went above and beyond to ensure my car was was taken care of. I do not have rental insurance on my policy and they got my car done in less than half of the time that was estimated and it came back looking better than I could have imagined! I am so incredibly grateful for their services !!!!! THANK YOU for a job well done and then some !!!!
Lindsey Cottle
2 months ago
So thankful for Dan and the team at Caliber Collision in Festus! After our first real accident (and having to deal with insurance), they were very attentive - walking us through the process and fixing our vehicle in a timely manner. We appreciate their thoroughness and expertise. We wouldn't hesitate to recommend Caliber!
Chastity Simpson
a month ago
Outstanding service!! My car looked more fantastic the day I got it back from this shop then the day I bought it. The people are wonderful and keep you informed.
Carol Fuller
a week ago
Very pleased with Caliber. The work was very well done, completely explained and completed early. Excellent staff & service.
Crystal Wilson
a year ago
Dropped my car off damaged and a week later, I had my car back in excellent condition, and appreciated that the outside and inside was sparkling like new! It did take awhile to get in for an estimate, and to get the car in for the work but I was very satisfied with the communication from Charley and the car looked amazing when I got it back. The lady at the front desk also communicated very well on the process that would occur and how everything worked. Thank you Caliber CollisionServices: Painting, Body & Trim
Nyssa Carmody
5 months ago
This business is exceptional. The customer service is great - staff are organized, honest, I was greeted the moment I walked through the door every time, informed what to expect, given updates, explanation of the repair process, and everyone works together as a team to give the best customer experience, start to finish! I highly recommend this business!
Josh Bishop
2 years ago
The staff was friendly and our estimator Dan was great. Body work seems to be great and so far happy with that.I do have a few complaints that should ve been addressed by the body shop before the vehicle was returned to me. The inside was extremely dusty from sanding or something else. The dust was just left alone or ignored. Also on passenger side front and rear windows there was a lot of over-spray on the vehicle. Also some tape reside was left on the drivers side trim. that will not come off.I used this body shop when it was Redfield collision center and it was much better then.Based on this recent experience I would not return to Caliber Collision and would go to Sapaugh or somewhere else. I shouldn t have to spend my time cleaning the inside of the vehicle from the body shop mess.Services: Painting, Body & Trim
Brian Toeniskoetter
2 years ago
From the first moment I called, Jennifer was wonderful. She put me in touch with Greg, who handled the estimate and repairs. He walked me through the estimate over the phone, so I knew exactly what to expect. I was pleasantly surprised. I will definitely recommend Caliber Collision.Services: Painting, Body & TrimServices: Painting, Body & Trim
Jacob Ginger
a week ago
Repair was taken care of the first time communication was excellent. The car was finished ahead of schedule
Patricia Tackenberg
4 months ago
Believe it or not, I hit another deer only about a month after I got my vehicle back from the first repair by Caliber of Festus!!! I did not hesitate to call them as soon as I got to a phone to do my second repair in two months, this time to the other side of my vehicle! The staff, once again, was beyond amazing and took great care of me and my vehicle. Danielle kept in contact with me almost daily on the status and the ladies at the front desk are like family to me now! Do not hesitate to call Caliber of Festus; they will get you back on the road with a 10-star repair! Thank you for taking care of us again!Service: Body & Trim
Angelia T
3 months ago
When I picked up my car the windshield was broke. Pictures from estimate shows no break or chip. They first said they would replace it then decided they wouldn't. Also my car was notdetailed after the work. I also had to ask them to put the cap back on my wheel, because they forgot.
Jackie Zerwig
a year ago
Dan Plyler from Festus Caliber Collison was a great guy to work with and he gave me updates as soon as he knew anything new. I had 2 incidents within 10 days of each other. And he helped me greatly with both of them. He was great with giving me advice on any questions I had. He was very thorough when doing his estimates of the damage for both the incidents that took place. I know they all worked hard to get my car back to me asap. I greatly appreciated it!!Services: Painting, Body & Trim
Mike Burns
2 months ago
They scratched my fender taking off antenna and did a horrible job prepping vehicle before paint. Said they fix it but will need my vehicle 2 days and not provide a rental
Jeanna Holt
a year ago
We brought our car for repair after a collision with no issues until dropping the car off. It was supposed to be an ''express repair'' but given no time frame of when it would be completed. I had no problem with that however after they repaired what they could but then said they couldnt repair the trim they were waiting on that, ok fine. But then, they could not align the front end because of the tires we have, fine whatever. I could have someone else do that because it was in fact possible maybe no one there knew how im not sure. But, when the vehicle was 'done' and went to pick it up our key was literally snapped off! Broken, right out of the fob and scotch taped together! No one in the shop could tell us what happened and they refused to replace it. Not only did my insurance and myself pay this shop to do a job, they did it half way and then destroyed the key. It was hard enough going through the accident, then having someone 'repair' your vehicle and only detroy it more was the last nail in the coffin. I NEVER leave reviews but I would not let this go. Thanks for that awesome tape job though.Service: Body & Trim
Lisa Bishop
4 months ago
This place has always done excellent work. I habe had more than one repair done and always to notch. Thank you!
Charli Naramore
4 months ago
A great company to eork with. Quick and reliable. Step by step, they kept me informed. Ladies at the front desk very friendly and knowledgeable.
Alyson Jacobson
a month ago
The process was smooth and they kept me informed. Customer service was great
Sophia Campisi
8 months ago
Timeframe of repair was double of what was estimated. Car ended up with a nail in a tire that was not present when towed from driveway. Poor communication during extended length of repair time. While customer service reps were lovely to speak with, would not recommend for a proper quick repair in the least.Services: Painting, Body & TrimServices: Painting, Body & Trim
PJ Amsden
a year ago
Everyone was extremely helpful and kind. They repaired my car with in 2-3 weeks and made it look brand new again. They also kept me up to date on what they were doing multiple times a week and if anything was wrong or needed some extra attention they d call or text me right away to let me know. Great service and well experienced.Services: Air & cabin filter replacement, Tires, Painting, Electrical, Auto engine diagnostic, Body & Trim, Welding, Air conditioningServices: Air & cabin filter replacement, Tires, Painting, Electrical, Auto engine diagnostic, Body & Trim, Welding, Air conditioning
Everett Nash
2 months ago
This place is supposed to be a professional shop and yet my car wasn't fixed right, now I have to take it back to them to get it fixed and I have to take off work because of it and that's money out of my pocket.
Troy Hancock
a month ago
Got the truck in early and had me back on the road repaired quickly.
Crescent Lutz
a year ago
Unfortunately I have had to get my car repaired twice in a little over a year and each time I ONLY want to work with this shop! It doesn t matter which employee I work with as they are all awesome. I worked with Charlie this last accident and he is great! They move fast, but do great work! Never a missed phone call or unreturned text message. Thank you! Keep up the good work! PS- my car looks great!Services: Painting, Body & Trim
Charles Henricks
7 months ago
Highly do not recommend. My wife's explorer was rear ended. They "fixed the hatch" now it doesn't open fully. I've hit my head on it more times than I can count. We took the explorer back to them to have it fixed. They can't fix it and said for us to have Ford figure it out.Service: Body & TrimService: Body & Trim
Catina Johnson
a year ago
They always do good work I never have a problem with them. They try to get your car back to you as soon as possible. They clean up their mess. Danny which is a girl but just the girl she took care of me and let me know everything that was going on with my car from beginning to end she did a wonderful job and I appreciate it appreciate her dearly thank you Daniel or should I say Danny.Services: Painting, Body & Trim
MOLiminator
a year ago
What an amazing transformation Caliber Collision performed as my car was almost totaled by a deer. Great communication and service with a smile! Really enjoyed working all of them from April at the front desk to Dan the Service Manager! Check them out! God Bless!Service: Body & TrimService: Body & Trim
Karen Ludwig
10 months ago
Great people to work with. Everyone I encountered was very nice and helpful. My advice, at least take your vehicle there for an estimate. It will be worth the time!!Services: Painting, Body & TrimServices: Painting, Body & Trim
Colleen Kennedy
6 months ago
Fantastic job with my repairs. Very responsive and they made it a stress free process. Highly recommended?!!!Services: Painting, Body & TrimServices: Painting, Body & Trim
Christine Cage
a year ago
This company was recommended for use by the insurance co of a driver that hit my truck and was responsible for the repairs. I was hesitant but wanted it to be as easy as possible so I agreed. The repairs look great! We are 100% satisfied.Services: Painting, Body & TrimServices: Painting, Body & Trim
Tracy
7 months ago
My vehicle looks like brand new again. The office staff were friendly and helpful, and the technicians do excellent work.Services: Painting, Body & TrimServices: Painting, Body & Trim
Tanya Baker
a month ago
This place did excellent work and kept me informed of the progress.