Pettus Ford De Soto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike03
4 weeks ago
Melissa & Nick we re absolutely wonderful helping me understand ongoing issue with my car keys. Melissa did all she could to communicate within the company for me & was able to help me properly get the help I needed as well as Nick giving me new options for the best outcome. I really appreciate all their work & not just ignoring my concerns. I 10/10 recommend this service department.

  Jennifer Wright
3 months ago
Great place!!! Friendly employees who know what they are doing! Comfortable clean waiting room. I get my oil changed here - great prices also!!

  Great Dane (LifeAsDane)
11 months ago
Out of state purchase that went smoothly thanks to Randy Graves at Pettus Ford. No msrp markups and did what they said without any pushiness. Would recommend

  Kurt Knarr
6 months ago
No haggling with them they make it easy to buy a vehicle spent 6 hours when I bought my last truck was out in 21/2 with Pettus

  Eric Merrell
a year ago
Pettus Ford was able to get my vehicle in quickly and made the repairs the next day. They were extremely helpful and the communication was great. Will use them for all my service needs in the future even though there is another Ford dealer that is 10 miles closer to my home.Service: General repairs & maintenanceService: General repairs & maintenance

  Laurel Boisonault
6 months ago
Great service, great prices - so glad to have this as my oil change place!

  Joshua Robb
a year ago
I am a returning customer to one of your delearships, Pettus Ford in Desoto, where I am currently at for repairs to my F-150. Two weeks ago, my diagnostic stick in my truck indicated that I had a few problems with my truck to include a Fuel Inlet Filter and O2 sensor that needed replacing which was causing my engine light to come on. I ve used the dealership in Desoto before, so I called to make an appointment for the truck to get repairs and told them what the codes were and what parts to order so they were in hand for repairs, my appt was set for last Friday, September 16th at 9am. I dropped the truck off at Pettus Ford in Desoto on the 16th at 9am and got a ride to work, leaving the vehicle there.By 3pm, I called the dealer service center to get an estimate on time and bill amount. I was told that the vehicle had only just been pulled in the service center, as since I wasn t waiting with the vehicle that they had moved my appt after lunch time. They also informed me that none of the parts for repairs were on hand for the repairs, and that they had to put more gas in the vehicle to perform the needed test for the fuel inlet filter; something they didn t tell me that the vehicle fuel tank had to be at a certain level. So, essentially by the time I would return to dealership to pick up the vehicle, none of the repairs would have been performed. I was rather displeased with this outcome and asked to talk with the service center manager, whom informed me that her service guys didn t have the time left in the day or the parts available to make the repairs.So, I voiced my complete disappointment in the service rendered and how I had lost near complete faith in the establishment because they couldn t listen to the customers information to order needed parts and they knowingly lower prioritization of my vehicle simply because I wasn t physically waiting on site with it. She blamed the lack of progress on a new customer service representative but asked if I wanted to order the necessary parts and make a return appt. I agreed that the parts need to be ordered and said I d return for this service next week, same time and day. But, when I arrived the morning of just before 9am, I learned that they changed my appt to 8am and that the tech that was scheduled for my repairs was moved onto another vehicle (which I understand).I firmly ask why this is allowed, because the service and attention to detail provided by this service center at Pettus Ford in Desoto, Missouri is horrific. I ve never been more disappointed and infuriated with a service center in my life. Me and my family have proudly owned fords for decades and used several different dealer service centers across this great country. In talking to the service center manage here, she exhibits a flippant attitude towards the matter and gave the excuses of well I don t have to service your vehicle and we will try to get it in, but it may be after lunch again . I m by no means satisfied with this service and feel all people need to directly know of the total lack of initiative and customer service.Services: General repairs & maintenance, Auto sunroof glass replacement, Auto maintenance

  Kerryann Bacon
a year ago
Replaced 3rd break light as it was collecting moisture and water.. placed warranty work in June and I called them in September to ask what the hold up was?? I was told 4-5 days to get it in . Emmm why did it take so long and you dnt have it still! I was brushed off . None the less I booked my appt on my day off and wasted a hour at the dealership .. nonetheless it s changed out and I will drive further to a different ford in the future I even saw my vehicle outside work complete and asked service is my car done ? Or waiting to go inside ???? Ohhh it is done was the response ..(eye roll) worst experience .

  Sharon Reed
a year ago
They have always been very considerate and on time with me. Wait time has been under 30 minutes to get the job done. I was able to get an appointment when it suited me. Friendly staff.Service: Auto maintenanceService: Auto maintenance

  Quincy
6 months ago
We went to Pettus because the service department was so efficient on a car we bought elsewhere and we aee glad we did.Service: Electrical repairService: Electrical repair

  Courtney Everitt
11 months ago
Staff was very nice and quick to get me in. I was kept up to date on what was happening. Always a pleasure dealing with the quick service employees!!Service: Oil changeService: Oil change

  Dana Daniels
11 months ago
They re great! Got me in, up and out in no time. Extremely friendly customer service!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Toni Ventimiglia Lawrence
a year ago
It is a fantastic place for your auto service needs now. Completely new staff, very professional, no problems after services. Will definitely recommend.Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Happy Welch
a year ago
They sold me a Maverick Hybrid and I love it. Fantastic sales force who works with customers to get them a great deal.

  Brad Gibbs
a year ago
Thank you Pettus for helping me with my Ford maverick. Jason shearer you are the best. Truck was well worth the wait.

  Randy Starkey
a year ago
Always the best sales and service. I have purchased 11 vehicles from this dealership will never buy anywhere else.

  David W Pridemore
5 months ago
They did a great jobServices: Engine repair, Oil changeServices: Engine repair, Oil change

  stephen adams
a year ago
These guys were great !!Very smooth transaction

  Brad Coleman
10 months ago
Bought a car from Brad and had a great experience

  James Houston
8 months ago
Great customer service and the service technicians are the best.

  Mike Chapman
a year ago
Very satisfied with the service Pettus Ford Desoto gave me.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Amanda Sheer
a year ago
Jacked their prices up 30 more dollars. Find somewhere else.. not worth itService: Oil changeService: Oil change

  Vince Moses
a year ago
Great service department, always timely and professional

  Mark Behrens
10 months ago
The oil change was done quickly and correctly.Service: Oil changeService: Oil change

  Tammy Hetling
4 years ago
Kinda disapointed in ford but the service people was great!

  Tammy Russell
a year ago
Quick in and quick out. Great place!Service: Oil changeService: Oil change

  James Houston
a year ago
Great service as always!Service: Oil changeService: Oil change

  Richard Penrod
a year ago
Great experience all around!Service: Oil changeService: Oil change

  steven benns
6 months ago
Great ServiceServices: Auto maintenance, Oil changeServices: Auto maintenance, Oil change