Toyota Service - Joe Machens Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Suesan SDN
3 weeks ago
Love this place service very good and good deal nice , clean. Happy come in they take care good happy

  Bill h
2 months ago
I spent over 3 hrs there for a standard service inspection, I also noticed that my truck was in the parking lot at least 1 1/2 hrs before they told me it was done. I am extremely disappointed in the service dept at Machens Toyota

  Tara Hunt
2 years ago
All of the service advisors are always helpful & polite & professional. The building & bathroom are always clean & stocked. The snack bar/drinks are always stocked and available. Quality work.

  Kyle Stegner
2 months ago
Was treated as an inconvenience rather than a potential customer. Lady was rude and unwilling to talk to me.

  Alexandria McDonald
a year ago
Two truly terrible experiences with the Machens Toyota Service Department. First a scheduled 5,000 mile tire rotation. Made an 8am appointment and waited 2.5 hours. The second, a scheduled 10,000 mile oil change and tire rotation. After waiting over 4 hours my husband finally inquired about the progress on my oil change and was told they had not even started on it and it would be another hour before they could get to it. They took zero accountability for the lengthy wait and never apologized. I could not wait 8 hours and had to leave without any work completed. After purchasing a brand new vehicle from Machens, I had hoped they might at least honor the appointment time they scheduled but they truly are not concerned about their customers. Don t make appointments if you can t do the work at that time. If I did that to my clients I would be without a job. Taking my brand new Machens vehicle to Rusty Drewing Toyota for service from now on. Disappointing.Services: Tires, Oil change

  Asa Sherwyn
2 years ago
For a dealership they re pretty great. All employees I ve interacted with have been polite. I loooooove that they re open on Saturdays and I always help myself to some of the complimentary snacks and drinks they offer :)Of course, it is a dealership so make sure and take out a loan before you go! Really though, their prices are high but their work is good and they re straight forward with you which counts for a lot in the world of auto repairs. If I were a wealthier man, they d be my top choice always.

  Michael Griffith
2 years ago
They totally exceeded my expectations. My wife girl home on a Friday and we found a nail in one of the 4 brand new tires we had just purchased less that 2 weeks ago. I called up their service center to ask if I could swing by within the next 24 hours to get it taken care of. To my surprise they said come on by today. This was around 4pm on a Friday. Long story short, they got us and replaced the tire and got us on the road in time to make our 6pm soccer game. Many thanks to Terry P. in the service department. I witnessed him juggling multiple customers that afternoon, making each of feel important and well served. This gentleman is the epitome of customer service. Great job.

  Tyler Athon
3 years ago
I purchased a 2017 Tacoma from Machens in July. I got pretty much every warranty that was offered when I purchased the vehicle. I have had one oil change prior to my experience today, and it took roughly 2 hours for them to finish it. I'm a reasonable guy.. I know places get busy, especially on a Saturday. Yesterday, I was driving on a gravel road and got a flat tire. I changed the tire and brought it in today to get patched. Of course, it could not be patched. I expected a new tire to be under the terms of the warranty but it wasn't. Not only did I have to pay $225 for a new tire, I had to wait over 3 hours for them to finish! This was not on a saturday.. it was a Friday at 7 AM. It should not take 3 hours to diagnose a tire patch and replace the tire. I will not be buying vehicles from this dealership again.. why purchase a warranty if nothing is covered and it takes a whole morning to get something simple fixed?

  Judy Bowers
a year ago
Was told 3 yrs ago needed new struts but was also told not something that had to be done right away. I let it go because I didn't know when to get it done. Was never reminded about it until I finally remembered and asked for a check when I brought in for an oil change. Price had gone up to $1900.00! Got a quote of $1100.00 elsewhere.

  Kat Hursman
2 years ago
I had to return to get my work finished. Should've been done first time. I was told master tech takes his time. Second trip has now taken 2 hours so far for an ALIGNMENT. I'll go back to my dealership in KC

  Robert Griffin
3 years ago
Just got back from the service center. Had my 2010 Toyota Highlander towed there because it had a major oil leak in my garage. Was expecting a decent charge on the back end. Turns out, the defective oil cooler pipe was under an extended warranty! I'm not sure who was more excited, me or Kamillle, the assistant service manager who was helping us. I have taken both of our vehicles here for a number of years, and have always been satisfied. However, I was most impressed this time with how happy they were NOT to have to charge me :) I will certainly be making a return visit next time it is needed.

  Nicole Weir
a year ago
If I could give them no stars, I would! I purchase my Rav4 from Joe Machens Toyota, I totaled my other Rav4 so I was looking for the same one I currently had, found a close one and this place offered me a Toyota Dealership Deal which included oil changes for life and they will repair my door dents for free. I purchase this packaged for $3,000 extra, I just have to take my vehicle to a Toyota dealership, since I purchased this vehicle I have had to pay for every single oil change, I have called Joe Machens and they tell me the problem is solved and Toyota will have to reimburse for my oil changes, I currently been the owner of this vehicle for over a year and a half and I m still paying for oil changes. I just want my money back from my oil changes that I already paid for or give me my money back that I purchased this packaged. I am Toyota owner and I love Toyota but I will not buy another vehicle from them again! Great job!

  M Jordak
3 years ago
Service department, specially Matt, was such a big help. After some mechanical issues while on a road trip, they got us in to check out the car without an appointment and were done within a couple hours. They truly looked over the car and helped us to the best of their ability in the shortest time possible.

  Kristen Farmer
a year ago
Horrible 2 hrs to not even get a oil change it was tire rotations and they didn't even start the car I left. I had my 2 and 3 yr old with me. Then tried to tell me it's covid related. I have came in the middle of the pandemic and it wasn't even an hr before if u can't get all the ppl in don't set all the appointments

  Sarah Catlin
2 years ago
Kudos to Thad Torgerson, who truly went to extra mile for me today when my car wouldn't start. Highly recommend him if you need a low-drama, low-pressure salesman who provides excellent service after the sale.

  Michael Powell
3 years ago
I bought my 4Runner from Machens, and took it to their service department while the car remained under warranty - I figured that offered some protection in the event something warranty-related came up. My warranty expired recently, but I kept going because their prices, while high, weren't astronomical for regularly scheduled service, and they provide a nice experience - pleasant waiting area, courtesy shuttle, etc.I finally got motivated enough to try a new mechanic for my 70,000 scheduled maintenance, which includes an oil change, and they discovered that the Machens service department - the only mechanics who have touched my car to date - put my oil filter cap on incorrectly, and, in doing so, broke it so badly that it had to be replaced. To my enormous relief, it wasn't broken in a way that caused an oil leak, but if a leak had occurred, it could have caused serious damage to my car's engine.The oil filter cap, by the way, is a Toyota-specific part with a specially made Toyota tool for installation and removal. The Machens Toyota Service Department ought to know how to properly install an oil filter cap on one of Toyota's bestselling vehicles. For them to break the cap, and either not notice or not care enough to replace it, is absolutely unacceptable.Don't take your car to Machens for service.Service: Oil change

  Rownak Ara Rasul
7 months ago
All the Salesman's behavior is good. They are very co-operative and helpfull.

  Dave Day
2 years ago
I had a warning light come on, no appointment, but your service dept was able to work me in. I am very appreciative. Your rep, Kamille, did a great job keeping me posted.

  Eddy Rivera
2 years ago
I was there for more than 30 mins waiting for them to open and once they open they said they were short staffed with only 2 guys working. They could not do a simple oil change and denied service.!Service: Oil changeService: Oil change

  brother gene
a year ago
Been pleased with all our service so far. Just got a new Toyota so we'll update moving forward.

  Sandra Millington
2 years ago
They were able to get our car up and running. No more lights on the dash. They are always courteous and friendly.

  Lance
4 years ago
Fast friendly service with a great waiting area. Did everything I asked for. Expect a wait if you don't have an appointment.

  Nancy Coleman
a year ago
Bought a new corolla from them. Coby our salesman was wonderful.

  Andy Trenco
2 years ago
Great service, a little expensive of course but you get what you pay for and their work is excellent

  Ronald Killham
a year ago
Always a friendly place of business. Very clean store inside and out.

  Stephen Terry
2 years ago
Friendly service, knowledgeable techs, great sales people.

  Valery Kalugin
2 years ago
Declain fix car manufacturers defect. Not sure WHAT TO DO NOW.

  Safy AJ
a year ago
Very good

  Kent Low'ell Crockett kc1
2 years ago
See Jimmy Ellis he is the best

  Ammar Wadi
a year ago
Customer service was very bad