Joe Machens Nissan Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lexie Cruz
3 years ago
The service didn't take that long for an oil change and rotation. However, the only recommendations made were my rear brakes, they did not fill my washer fluid or tell me about a torn wiper blade. The professionalism in service is there but the technical knowledge is lacking. Its unfortunate that I have extended warranties to use only at Nissan because Plaza tire on Smiley lane in Columbia doesn't miss a beat when it comes to the little things.

  Debbie Reed
6 months ago
Came in for an oil change and was in and out super quick! The staff is friendly and knowledgeable! Thanks Tara for your work!

  Savvy crafter
a month ago
Awesome folks! And super fast

  Monty Hitchcox
8 months ago
I am pleased with the service that I always receive here, but if the rep I usually work with is not there, the other reps are not either very helpful or kind

  Bill Morgan and Molly Stebbins
a year ago
We have a 2015 Nissan Rogue and have taken it exclusively to Machens Nissan. I'm not sure why since I have almost always been disappointed by the service there. Two examples: (1) From the beginning, the car had a problem where the driver's seat would slide forward a bit at every stop. We had them look at this while it was under warranty and they found nothing. Once it was out of warranty, they looked at it (for a $70 charge) and suddenly found that the metal seat track was bent. Neither they nor Nissan would cover what was obviously a manufacturer's defect (and a danger, too). Nissan has real quality issues if my 140 pound wife could bend the metal seat track somehow! (2) They replaced the tires 40 months ago. After 19,000 miles, the tires need to be replaced again. I have had rotations, alignment checks, etc. When I called to ask about a warranty (either from them or from the manufactures of the tires that they recommended), I was essentially told that I was just out of luck.Needless to say, I'll be taking my Nissan elsewhere from now on, and I won't be purchasing a Nissan again.Service: Auto tire replacement

  Tammy Adams
4 months ago
They do not fix their Mistakes !

  Bruce Mcgowan
6 months ago
Too bad j.m Nissan forgot about customer care after a sale ...beware of no service after you buy here

  Jasmine Jimmerson
4 years ago
I just need to submit a claim for a gap. Pretty sure they work with them often, but took a couple days before they finally exclaimed the Nissan dealership and Nissan finance were different. Now that I have finally submitted the claim they are having a difficult time sending off the paperwork the finance company needs. They sold me the gap but are having a hard time helping me process it. And now that I have got that figured out they are having a hard time sending off the paperwork. Will sell you a car in a min, just takes weeks to process anything or get a call back after that car is sold. UPDATE took my parents calling to finally get a call back. Then said they can t do anything in a day. It will take time. Well a phone call takes a lot less than a day. Thanks for nothing.

  steven trotter
11 months ago
Not a place to go if you want something done in a timely manner took them a week to tell me they couldn't do anything and had both a portable charger and small bag of coins taken

  Renee Taylor
3 years ago
If you need a vehicle of any kind- call Kamari Allmon. I have never had such high class service at any dealership in my life. He was kind and informative- helpful and made car buying the easiest and fastest I've ever seen. One of the most personable people I've ever met. He even helped move car seats and reinstall them. Top notch is an understatement. Call him before anyone else. You will not be disappointed.

  Jim Hutson
2 years ago
I am extremely disappointed with the service at Machens Nissan! I took my wife s Juke in for an oil change and ended up with a $4,000 bill and over two weeks waiting on parts! The most disappointing part of the whole experience is that I have asked to talk to the service manager for a week now and he is so disrespectful to his customers that he can not be bothered to return a phone call!!! Needless to say I will not be giving Nissan or any of the Machines dealerships my business in the future.Services: Exhaust, General repairs & maintenance, Engine repair, Oil change

  Travis Burto
3 years ago
Always a great experience! The lounging area is amazing. They definitely know the true definition of customer service.. Keep up the great work.

  Daeyeol Chang
5 years ago
They couldn't find the problem for my car. I still have a issue on gear lock even changed many parts. Maybe I will try to go other repair shop.

  Stephen Fullerton
3 years ago
Service department has always taken good care of our vehicles. Dealership pricing, courtesy snacks and drinks. Very busy service area.

  Dianne Brooks
5 years ago
Good experience with sales rep! Question dealerships set up with location of used vehicles off site ... had to go get each vehicle from different location.

  Reva Stanford
5 years ago
The people are always so nice. I don't mind going to get the rogue looked at. And I just love it.

  Iskander Akhmadullin
3 years ago
Great service, good discount, very fast: 30 min. instead of 1 hour.

  Carlee N
5 years ago
Friendly workers and love that they have free charging place for my car.

  Steve Zimbler
7 months ago
All contacts helpful and knowledgeable.

  KMae Thornsberry
4 years ago
The dealership & its service department are great, I just have issues with my car.

  Tom McDowell
2 years ago
Great service! Great customer service! Highly recommended!

  Jay Mumma
11 months ago
Always great service at Machens

  Bryan Chapman
a year ago
Never seem to have the needed parts in stock.

  John Argo
4 years ago
Staff is awesome, great service...

  Earl Camp
5 years ago
Excellent service friendly staff

  Patches Johnson
3 years ago
Very clean, fast, and friendly service!

  Amy Crousore
2 years ago
Bought a great car here

  Renee Polly
3 years ago
Great customer service!

  Judy Prior
5 years ago
They very helpful

  Kevin Sell
3 years ago
Quick and super nice!