Bob McCosh Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Crystal Brazeau
6 months ago
To start off, previous to yesterday I have had nothing but positive experiences with this dealership and everyone I have spoken with has been helpful and friendly. I bought a 2019 equinox elsewhere and wanted black emblems to update the look of the vehicle. I purchased the emblems from GM and had them shipped to Bob MCCosh for them to install. I brought my vehicle in yesterday to have the black bowtie emblems put on the front and back of the vehicle and I received a text about 45 mins later that it was ready for pick up. I had to pick it up after work, so after 5 and I glanced at them and they looked great. Fast forward to this morning, I am looking at them in the light and see there are two distinct scratches on the hood right above the emblem and they line up perfectly with what I would assume whatever tool they used to remove the old ones. Immediately called the dealership and sent them photos to work out a solution. Im then told that these were there prior to the work being done. I asked if they could provide pictures or some sort of proof to that effect and was told we have to trust our guy when he says it was there, he s a good kid but provide me with nothing else even when I provided photos showing it was not there prior to bringing it in. I eventually speak with the service manager who tells me the same thing but they could offer a touch up as a courtesy. So they are willing to offer this even though they re stating it didn t happen at their facility when the damage very clearly lines up with where the worker on my vehicle. Very unfortunate that they can t own up to their mistakes. I would suggest taking detailed photos of your vehicles before letting their service department touch your vehicle or go somewhere more trustworthy.Service: Auto body & trim repair

  Glenda Fitch
2 years ago
Had oil change and tire rotation. Nice waiting area with free coffee, water and soda. Supposed to get sun roof latch fixed. Apparently whoever scheduled it had no idea to allow 1.5 hours. Have to make second appointment!

  Janet Brown
3 years ago
They replaced my alternator. $500. And when I picked it up in their parking lot it wouldn't start. Took about 30 minutes for them to bring a charger out and charge my battery. Brand new battery. I'd have thought they would make sure it started before calling me to pick it up. I drove over an hour to get there. They never apologized either.

  Steve Gilson
3 years ago
I would like to say it's 5 star's + I have been going to Bob McCosh for several years and I have always been treated like a friend or family! The people there will take good care of what ever you need! Great sales and service everyone from the front door to the back door are super nice people!

  kristine stroh
4 years ago
Paid a fortune for repairs didn't even get a car wash or vacuum out of it...was there for hours..a few weeks later had to PAY to refill my coolant (part of what they supposedly fixed)which was nearly dry!!! I'll be looking for another place for auto repair

  Michael Turek
11 months ago
The Service Team at Bob McCosh go above and beyond to help!! Highly recommend them!!

  Charlie Burge
2 years ago
My experience at Bob Mcosh was very unprofessional and confusing from the staff at service department. I am considering driving out of town to another Cadillac dealership if my Cadillac needs service again.

  phillip w. williams sr
4 years ago
They got the job done told me it was either going to be one price and it cost me twice as much no explanation given but hey Chevrolet this is not America.

  sarah moss
3 years ago
Very friendly service department. Great service

  Rick Sanders
3 years ago
Oil change and rotation. Found a screw in tire.very professional. Thanks.

  Marisa Hagler
4 years ago
Great service, friendly and quick!

  Ronald Killham
3 years ago
Greatest people. Mike and John are the best

  Kurt Lungstrum
4 years ago
The best service in the car business!!

  Donald Fisher
4 years ago
Quick service friendly people

  Alex Krycek
3 years ago
Excellent salespeople and good service

  MariaTeresa Bermea
3 years ago
It was ok

  Alissa Fetrow
2 years ago
Great service

  Tim Williams
3 years ago
Excellent service

  Juanita Washington
3 years ago
Excellent Service