Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sharon
2 days ago
So glad my neighbor told me about Calibur Collision, she was very happy with their work. Brian looked at my front bumper and then explain what he would do to fix it. Replaced a couple of small clips and also told me if I had to replace the whole front bumper would cost about $1600.+. So thankful for his honesty. Very pleasant experience. Will recommend them to family and friends.

  Hollyanne Muder
a month ago
I went in to see them since the mechanic who had worked on my car didn't complete the work right. I walked it and explained and they offered to put on my bumper right then. They did a really great job. Kind, caring people fixed my car that has been income for over a year. THANK YOU!!!!

  Lacy Walker
3 months ago
Everyone was super friendly and helpful! My car was done almost a week earlier than expected. They kept me informed every few days on the status of the repair. And they even wiped down and vacuumed the inside of my car when I picked it up!

  Kendra Hanner
5 months ago
My experience couldn't have been better. Danielle and the team made my unfortunate accident into a seamless process. From the time they did the estimate to having it fixed was roughly 3 weeks. I was fortunate enough to have a rental car provided to me through insurance and Danielle made sure that I had transportation to the rental car place and when it was time to pick up my vehicle all I had to do was drop off my rental with them and they would return it. I received daily messages on the progress of my vehicle and my car was even done ahead of schedule. I hope to never been in the position again that my car needs body work but if it does I will 100% be back.

  Norman Botwinik
4 months ago
I took my car to Caliber for some hail repair.1. Scheduling was a breeze, the lady at the front desk (Nancy) was great at getting me checked in and getting me a schedule for the work done.2. The work was done as expected, the bonus was how clean the car looked when I picked it up. I was not expecting that!! What a bonus!!I highly reccomend Caliber for auto hail repair!

  Scott Kirsch
3 months ago
Danielle and Kendall were very kind today in helping me with an issue with my headlights. I'd had them replaced by Firestone, but they weren't pointed correctly. Caliber took care of that free of charge! Thanks so much!

  Doug Butscher
6 months ago
Very happy with the work from Belton Caliber Collision. From the first phone call to the pick up, they were friendly, professional, and efficient. I received text messages with updates throughout the entire process, and was never left wondering what was going on with the work. Danielle in particular was a joy to work with. Most importantly, the work was done right. I will use them again if needed.Service: Body & Trim

  Beamin Scott
7 months ago
The workmanship is excellent, the office expectations and requirements however fall far short and border on unethical. I have a 20 year old vehicle and at the time of the estimate certain items were known to be needed. Insurance made payment on July 5, Caliber contacted me on the 10th to confirm the appointment "so they could order parts". When I arrived on the 31st of July for my appointment no parts had been ordered. This significantly delayed the repairs by the same timeframe that they had payment and procured no parts. This was further delayed by not removing thought to be good items from the parts being replaced to be used on the replacement parts until the day that they needed the part. The repairs were completed on August 22, 23 days after Caliber received the vehicle. I did not need a rental car but in their agreement it states that Caliber is not responsible for delays in the event additional parts are needed, however the parts that they knew were needed were the primary source of the delays and should have been ordered before my appointment date since payment was made 20 days before my appointment date. If you require a rental I would do your due diligence or you could be stuck with a hefty rental car fee. Holding the payment for 20 days and doing nothing is a questionable business practice in my view and the additional car rental expense, should my insurance been paying for a rental car, would have been passed on to the customers at the time of insurance renewal. Caliber did not act in the best interest of my time nor the best interest of the insurance company. I repeat, the workmanship of the repair is excellent. Caliber is free to contact me if they believe any of the above information to be untrue.Services: Painting, Body & Trim

  Jennifer Warne
2 months ago
The shop thoroughly explained the process and timeline. I was provided excellent communication. Job completed on time with no issues.

  Chris Gavitt
a year ago
Just had my car in for some minor repairs from an accident. I was treated very well from the the first phone call. My car was repaired as stated in the quote. I d like to point out two employee s in particular. The most important person in a business is the one who answers the phone. Carri was this person. She was highly efficient and competent in her duties. Dustin was the estimator that I worked with. Dustin was equally efficient at his job and very punctual with his follow up calls. I would recommend this collision shop with confidence.

  Jen Styles
a year ago
We were very impressed with the team at Caliber Collision in Belton, MO! They were so thorough in updating us and clarifying as needed. They did quick work, and they went above and beyond in troubleshooting complications in the most careful and cost effective way (including bit not limited to a door that had been stuck shut). We were very thankful for their service. They were enjoyable to work with, and we would definitely recommend them!Services: Painting, Body & Trim

  Tara Cross
a year ago
I would give 0 stars if I could. Absolute trash service. It has been two months since I went to Caliber Collision to repair 2 passenger side flats. They put both new tires on the passenger side instead of rotating them to the same axle. Stupid. CC employee told me "Firestone won't put both tires on same axle." I would have had them rotate tires then but they were about to close and I had to get back to work anyway. Once I left I immediately noticed car was making a rubbing sound/feeling from the front passenger axle. Took the car back, employee seemed annoyed, but he rotated the tires there in his shop. Even though the first time he told me it was Firestone's fault. Left again and car still making noise. Called and CC employee told me it was a "new tire sound." Because I am so busy I just kept driving my car for a couple weeks hoping the noise would go away. It didn't. Took car back AGAIN and a different CC employee drove my car and said it might "just be a wheel bearing" and that they "have my information on file, we'll contact you to set something up." Well, they never contacted me. And now it's been 2 months and my car is STILL MAKING THE SAME RUBBING SOUND AND NOISE! PLEASE DO NOT GIVE THIS SHOP YOUR BUSINESS

  Wiebke Rupard
a year ago
This Caliber store repaired two of our vehicles. A 2012 VW Beetle and a 2021 Chevy 2500. The service was exceptional! They handled everything with the insurance company and had our vehicles back on the road very quickly. The quality of the repairs exceeded expectations - the vehicles looked brand new again! I highly recommend. I have their number stored in my phone, for the next time I need a tow truck and collision repairs.Services: Painting, Body & Trim

  Donna Alexander
a year ago
Belton Caliber Collision was the most professional, honest, and informative collision repair service I ve ever received. They immediately evaluated my repairs, began working with my insurance company and efficiently got my car back to perfect condition. Words can t express how pleased I am with their service. Everyone from the front desk to the service room to the manager were friendly and helpful with this process. I highly recommend this business for your repairs.Service: Body & Trim

  Kelly Marrs
a year ago
My son was in an automobile accident. Caliber Collision got us right in. The staff there were all very friendly and very helpful. They were very honest and upfront about all the damages to my vehicle. They even looked in to used parts so that it would be a cheaper fix. I highly recommend this body shop.

  Lauren Aker
11 months ago
Great customer service. I was in constant contact with caliber while they had my vehicle. They went above and beyond to make sure I was taken care of, almost like family.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Autumn Barefield
a year ago
Went there to get my headlights replaced and service was great. My headlights look beautiful and I've had no problems since. I'd definitely take my car back, very reliable.

  Allison Connely
6 months ago
they were so friendly and helpful. they made my car look like new.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Robin Thompson
2 months ago
Excellent service, constant contact on progress. Finished ahead of schedule

  Taylor Muskopf
a month ago
Great work on my car!

  Colton
a month ago
Great repairs, great service.

  tracy mcconnell
2 months ago
Excellent all the way from start to finish.

  Eric Sylvester
a month ago
Done right!

  Cheb Ornek
18 hours ago
I was guided to Caliber Collision in Belton Missouri by Liberty Mutual Insurance. One of their clients backed his truck into my sedan - denting my bumper and cracking a tail lense. Caliber assisted with the car rental situation also - I was thankful for that and surprised. Caliber had my vehicle over parts of 3 days (2 full days), all parts ordered arrived and fit - and I was driving my car 3 days after I dropped it off at their shop. Very courteous, professional and respectful. The shop in Belton, MO is highly recommended.