NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Serge T
a year ago
I am getting concerned with quality of service at this NAPA store. I had purchased their premium rotors which came with lifetime warranty but they do warp periodically on my car during/after mountain trips and replacing with new set fixed the problem every time.The store manager told me that they will not honor the warranty anymore. Not the service I was expecting from them, will be looking at some other stores now.

  Karsten H Kessler
a year ago
Worthwhile visiting.If you don't find what you are looking for at the other parts stores, try NAPA.Maybe even make them your first stop.To me it's a toss up between O'Reilly and NAPA.

  Brad Beldner
a year ago
Super friendly team at this location. Everyone was helping me out and Aaron went above and beyond. Well done Napa and a big thank you to Aaron!!!

  Douglas Gliedt II
4 years ago
Been to this location several times! Clean store helpful staff every time! Latest visit Paul not only found specialty adapter right off, he even made sure we had the auxiliary pieces such as the right hose clamp for the job. Really appreciate them. Recommend!

  Joseph Range
2 years ago
Entered the store today to be ignored by a NAPA employee looking for a windshield wiper. I didn't interrupt him as I wasn't in much of a hurry. After about 5 minutes he just walked away leaving me unattended. During the next ten minutes I was trying to get someone's attention, I could see and hear people way in the back, but no one ever acknowledged me, even when I saying "hello, hello". Next I called the store to get this greeting "Thanks for calling NAPA this is nobody" then hangs up. I call back and this time I get who I guess is the manager, she tells me everyone is busy on the phone and they can't come to the front. Before I leave, I was trying to find something with a manager's name on it and then someone finally comes to the front and gives me every excuse in the book and says he knows how bad it is. The bad part is I drove past 2 other auto parts stores to get to NAPA, I'm not going to do that again.

  cruised on66
9 months ago
This Napa is larger, cleaner than many other stores.Staff are knowledgeable.

  Li Yuki
4 years ago
All the staffs were extremely helpful. We went to a couple other stores on Manchester to find an uncommon wrench but still couldn t find one. Brandon and Andy helped us solve the problem by trying multiple ones to find the best fit. This will be our go-to place!

  Courtney Tarrant
4 years ago
I love that they give a 10% discount to AAA members! That really makes a lot of difference. I went there to buy a new starter and after I was done putting the new one in brought my old one back to them and actually got a good amount of money back for my core charge.

  Carlos Morales (Carlostheranger)
3 years ago
Called and talked to Brandon. Was quick to help, knew exactly what I needed and made sure I had all the right parts for my repair. When I showed up he also checked me out quickly and professionally. Even thought this is not the closest location to my home, will definitely come back here!!!

  Erik Gilbert
a year ago
They do have the best OEM parts, and the staff is more knowledgeable than staff at competitive parts stores.

  English Angora Rabbits
4 years ago
I don t have a google account other than my daughters bunny business account. I wanted to be sure I shared this wonderful review.I had an issue with my oil being too low, had to shut off vehicle out in the middle of no where. I called The nearest Napa to me and it was this one, Ellisville, MO. Don set up a delivery and Paul took his personal car and came out to the middle of no where and delivered oil to me! Not only did he bring the oil, he put it in and made sure my oil light went out and vehicle started okay. They told me there was no charge for this! Who does this kind act? Don and Paul of Napa Auto Parts in Ellisville, MO! What a wonderful humanitarian service they provided. They were as kind as family to me. God bless them. If I could give more stars I would! Thank you!

  Aaron
5 years ago
Very friendly and professional staff they are quick and able to multi task. They usually have everything I need.. once and awhile not. Quality parts at decent prices and a AAA discount.

  Derek Husgen
4 years ago
This place has gone through 3 store mangers or management of some kind in like 2 years. Went there and everyone was fumbling around for like 5-10 minutes and I needed some simple hardware. It is NAPA but not really.

  Felipe Botero
9 months ago
Today Sat. Door said Close 5pm.Now 4:36pm.. already store closed.

  Frank Oneill
5 years ago
Used to have knowledgeable employees that were good at helping with technical issuesNot any more, if they cant punch it into the computer then your out of luck.

  David Smittle (Dave)
4 years ago
My usual shop in Ohio ordered a starter for an antique car and had it shipped to this store, close to my destination. Very convenient and much appreciated, thanks!

  John Antonacci
2 years ago
Needed new lug nuts for my vehicle, Andy was a great help finding me what I needed and ensuring correct fit.

  Cam
4 years ago
I keep trying to give this store a chance... every time it disappoints. The place seems understaffed and understocked.

  Wanda Lewis
a year ago
Help with my battery my car broke down in st Louis they where very helpful

  Jason Sales
7 years ago
Went on a weekend and great service and knowledge. Go to a true autostart store like nappa. You get what you pay for.

  Todd C
2 years ago
Huge. Good selection and inventory. Friendly and helpful staff.

  Miguel Chavez
2 months ago
Good

  d manch
4 years ago
Ordered on line and ready to pickup when I got there. A great timesaver.

  Matthew H
10 years ago
The best auto store ever dont go to auto zone they are a bunch of dummys

  Chad Force
5 years ago
Have always had great service here!

  Jeff Weaver
5 years ago
One guy working had to answer the phone constantly

  Greg Riley
a year ago
Incredibly helpful and friendly

  John Evans
5 years ago
They really know their stuff.

  Robert Whitney
4 years ago
If you need it, they most likely have it

  Andrew
3 years ago
Andy was very friendly and helpful