Genesis of Ballwin

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ray Shoaf
a week ago
We arrived early at the dealership and were greeted by staff who wanted to know how they could help. We were seated and offered something to drink. Our salesman seated us and began answering all our questions. The entire procedure was simple with the paperwork and time spent in the vehicle. After this outstanding service I will definably use this dealership in the future. Hands up the entire experience.

  Greg Lorenzo
6 months ago
I recently purchased a new Genesis G90 from Genesis Of Ballwin, and I must say that the overall experience was nothing short of exceptional. From the moment I walked into the dealership until the moment I drove off in my new car, the level of service I received was truly outstanding.First and foremost, I want to commend the sales team at Genesis Of Ballwin. They were attentive, knowledgeable, and genuinely interested in helping me find the perfect vehicle. They took the time to understand my needs and preferences, and their expertise in the Genesis lineup was evident. I never felt pressured or rushed during the entire process.Moreover, the sales team was incredibly mindful of my time. They ensured that every step of the purchasing journey was efficient and streamlined. From the initial test drive to the final paperwork, they made sure that I was well-informed and comfortable with every decision. This attention to detail and respect for my time made a significant difference and is something I truly appreciate.When it came to the finance team, they were equally impressive. The finance process can often be daunting, but Genesis Of Ballwin made it a breeze. The finance team members were professional, transparent, and worked diligently to secure the best possible financing options for me. They clearly explained all the details and answered all my questions, putting my mind at ease.Overall, I cannot speak highly enough of Genesis Of Ballwin. Their exceptional service, combined with a smooth and efficient process, made my car-buying experience truly enjoyable. If you're in the market for a Genesis vehicle, I highly recommend visiting Genesis Of Ballwin. They will go above and beyond to ensure you drive away satisfied and excited in your new car.

  Ashley Boedges
2 months ago
Genesis of Ballwin is one of the best dealerships I have ever been to. The staff is amazing, knowledgeable and makes you feel valued. My salesmen (Andy and Brion) and the sales manager Steve, were wonderful, they helped me though the process and never made me feel pressured. I am definitely a life long customer of Genesis of Ballwin.

  April Pelayo
a year ago
Recently purchased the Genesis GV70 from the amazing team at Genesis of Ballwin. Not only did they have a large range of color options and trims but they were very knowledgeable about the vehicles and the brand itself. I appreciated that I never felt pressured to buy and that they understood my needs and made the whole experience stress free. Jacob was my main salesman during the visit and initially contacted me a week prior. He was super chill and relaxed and showed me how the car buying experience is really supposed to be like. Thank you Genesis of Ballwin!

  W G
2 months ago
Recently purchased a GV70 and couldn t be more happy with the vehicle. Jake and Steve were transparent throughout all of the purchasing experience resulting in stress free negotiating. I d recommend Genesis of Ballwin and Genesis as a brand to anyone looking for a new car.

  Amanda
5 months ago
Unfortunately, I have a terrible experience from start to finish with Dean Team - Genesis of Ballwin. We purchased our car from out of state, so I am thinking this is just an area they are lacking experience or are simply arrogant to the fact that they know you need them more than they need your business. Had there been another car with the specifications we wanted within a reasonable distance, we would have 110% purchased elsewhere.I believe we only spoke on the phone to the sales representative a total of two instances and all other communication was solely via text message due to not being able to get the sales representative on the phone. Essentially, once he knew we were purchasing the car, we had to continuously nag him to keep the process moving. I even had to reach out to the Sales Manager due to complete lack of communication on our Sales Representatives end after we sent our deposit. Once we finally got to the process of registration and tile transfer, the entire Dean Team completely dropped the ball but ultimately, I feel the responsibility yet again lies with our Sales Representative. I continuously reached out to our Sales Representative to see what the status of this was and never received any feedback as to what was still needed of us or holding up the process. It got to the point where we purchased the care over a month ago and were told that we potentially wouldn't even get our registration and title for another month which would mean our cars temporary plates would be expired.I have left messages with the General Sales Manager to give me a call back as I would like to share my experience with him as well as receive some sort of sort of apology or acknowledgement of his staffs short comings with our experience, but I have still yet to receive such a return phone call. For every individual that I have managed to speak with at the Dean Team, not one has even hinted at acknowledgment of where they have fallen short on their diligence and our experience.Overall and in short, we would never purchase a car again from the Dean Team - Genesis of Ballwin, regardless of being in state or out of state. You are nothing but a deposited check to them once they know they have your business.

  darryl moellenbeck
a month ago
Looed into every brand and model of medium size luxury SUV's. After reading reviews, test driving, features, warranty/service. The Genesis 2024 GV80 Prestige was a clear step ahead of everyone considered. Go check one out!!

  Ronald Williams
4 months ago
Today December 6th I had my 2015 Genesis G80 in for service. I was very impressed with the frendly staff! From the kind service advisor to a mechanic walking through and saying hello, I definitely would buy a Genesis from this dealership! Very professional, Dr. Ronald Williams

  Ann Zeisset
6 months ago
Inventory outstanding. Awesome customer service. Very glad that we purchased our new Genesis from them. We are in good hands with Torrey and Steve. We love our car.

  Jennifer Dougherty
5 months ago
Above And Beyond!Matt is a genuinely a great guy. He has stuck with me and all my pickiness until he found what I really wanted.THANK YOU!!!

  Tim Powderly
a month ago
Frank Povis our salesman was very polite and knowledgeable.Great guy!

  Daena Baker
10 months ago
One of the main complaints about Genesis is the service department (esp those at a location that is still a part of the Hyundai dealership). However, the service department at Dean Team Genesis is awesome! It takes a little while to get in but that s at every single shop these days! Dean Team is a group of knowledgeable and professional people and I ve had no problems with my repairs or with getting a loaner when I have had more extensive work done. I have a GV70 and wouldn t think about taking my car anywhere else!

  Holly King
4 months ago
The easiest car purchase I've ever made. Great sales team.

  John Baker
a year ago
We recently bought our Genesis GV70 and the overall experience was superb. Torrey our salesman, Ben in finance and Steve the sales manager were fantastic to work with and made our car buying experience pleasurable.

  Brittany Beshel
a year ago
Working in the industry myself, I consider myself a pretty tough nut to crack when purchasing a vehicle. Mr. Ben Bizzle knew exactly how to match that energy and he worked his behind off to meet all of my demands and got me out of the dealership with my dream car for much less than I expected to pay. He s a rockstar salesperson who clearly does anything he can to get his clients what the want and need. Truthfully I give him a 7 out of 5 for all his efforts and will gladly purchase another vehicle with him when the time is right!

  richard lambert
a year ago
Purchased my 2023 genesis g90 yesterday. Steven harper and jacob adrain where exceptional. I felt that i was treated like a person,and not just another sale. This was actually a pleasent experience! This is a go to dealership!

  Mike Navo
8 months ago
buying process was terrific. tom and steve were great to work with. would recommend to all go and find out how great they are

  Dorian Harold
9 months ago
Frank and team were absolutely exceptional! I am referring any and everyone that is looking for a Genesis or Hyundai directly to Genesis of Ballwin!!!

  Vuk Pejovic
a year ago
Folks here have been extremely helpful when buying our new car, definitely one of the best dealerships I ve interacted with.

  Niarrie Doddson
3 years ago
This is an amazing place to purchase new or pre-owned. I walked in one day and they saved the day for me. I appreciate them getting me into a great vehicle. Please see Paul Thoman I call him my hero.

  Sean Dean
2 years ago
Ben was great! Every thing was smooth and easy. So glad they talked me into waiting for the Launch Edition! Super Happy!

  Larry Block
3 years ago
Just had my Genesis G80 serviced and could not have asked for a better experience...all CDC measures were being implemented...excellent service, professional/knowledgeable staff...returned my car in perfect working order and very clean! Highly recommend!

  CJ P
6 years ago
Our salesman was Paul..it was a busy night but even though dealing with another buyer he was patient and did not neglect us..although the process took until closing time he did not make us feel rushed..we felt he was batting for us to stay within our budget and feel we got an awesome price for a beautiful car..I will be looking in a few months for my new car and the great treatment by Paul will bring me back to The Dean Team..Thank you !!

  Anna Maria Georg
7 months ago
Fast service (if you don't count that I had to make the appointment months ago )

  Ben Frenchie F
5 years ago
Went in to look at the all new Genesis G70, and was blown away. Go see Ben at Genesis of Ballwin

  N Baker
a year ago
The only positive experience I have ever had buying a car in St. Louis.

  Diana Biegger
8 months ago
Nice showroom plenty of sales people ready to help you

  Sedeeq Yousif
a year ago
There is lady answering all the calls she s very rude no respect and She hangs up on the customer everything else is perfect!

  Kim Scott-walker
4 years ago
Well i was put through hell but i got the car for my daughterand shes greatful and im happy because she is happy Good job Dean Team

  Keith Nelson
2 years ago
Good experience with salesman. Daughter loving her car.